Definite

BACKGROUND

Please describe your company and position.

I am an executive at Flourish Group

Describe what your company does in a single sentence.

We build and deploy strategic communication and technology solutions for a range of businesses and government organizations.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Definite to accomplish?

• We needed to a build a customer engagement tool to update our customer's CRM using numerous automations.
• Inform the CRM with detailed recommendations about individual customers.

SOLUTION

How did you find Definite?

• Referral
• meeting

Why did you select Definite over others?

• Referred to me
• Company values aligned

How many teammates from Definite were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We needed a specialised tool that would allow customers to engage with our client's products across numerous platforms from WhatsApp to web.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We were able to verify thousands of existing customers for our client at scale. Definite's speed and quality resulted in the increase of customer retention by at least 30%

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Ahead of time, in fact. They were incredibly responsive and able to adapt to required changes within days.

What was your primary form of communication with Definite?

In-Person Meeting

What did you find most impressive or unique about this company?

It's ability to leverage cost-effective solutions at scale.

Are there any areas for improvement or something Definite could have done differently?

After the project was delivered, it would have been useful to have a project summary on what the next phase of improvements to the platform we built could be.

BACKGROUND

Please describe your company and position.

I am the Head of Sales of Mitratek Bersama

Describe what your company does in a single sentence.

Mitratek is a system integrator company, specially in Kubernetes, Cloud, IoT, FMS and Digital Marketing, we collaborate with many principal to distribute their service in Indonesia.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Definite to accomplish?

• Our Objectives was to Transformed Our Customer Social Strategy from Static to High-Impact

SOLUTION

How did you find Definite?

• Referral
• Clutch Site

Why did you select Definite over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Referred to me

How many teammates from Definite were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

✔️ Custom Social Media Strategy Blueprint
(Audit, goal alignment, competitive analysis, channel-specific roadmap)
✔️ Performance-Optimized Content Calendar
(Platform-tailored posts, carousels, videos + captions/hashtags)
✔️ Engagement-Boosting Campaigns
(Lead gen ads, UGC initiatives, loyalty programs)
✔️ Monthly Performance Analytics Dashboards
(Engagement, lead attribution, ROI tracking + optimization insights)
✔️ Community Management Framework
(Response protocols, brand voice guidelines, escalation workflows)

Services Used: Social Media Strategy, Content Creation, Campaign Management

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Definite’s data-driven approach delivered concrete results within 90 days:

42% higher engagement on our content, deepening relationships with our audience.
28% more qualified leads from social channels, directly impacting sales pipelines.
22% revenue growth from campaigns targeting high-intent users.
Their ability to track ROI turned social media from a ‘cost center’ to a verified growth engine for our client brand.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered it on time with clear explanation and outcome

What was your primary form of communication with Definite?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Great communication culture

Are there any areas for improvement or something Definite could have done differently?

Not for now