Cynoox Technology PLC

BACKGROUND

Please describe your company and position.

I am the Chief Operation Officer of a graphic design and printing company.

Describe what your company does in a single sentence.

Graphics Designing and Printing Service

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Cynoox Technology PLC to accomplish?

• Clean and easy to use Customer Management System
• Networking consultancy

SOLUTION

How did you find Cynoox Technology PLC?

From other engineering company's suggestions

Why did you select Cynoox Technology PLC over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Cynoox Technology PLC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They create customized network designs based on business requirements, scalability, security, and performance, and a Customer Relationship Management (CRM) system centralizes customer data, streamlines processes, and enhances engagement across various touchpoints.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Measurable outcomes might include reduced processing time, streamlined workflows, or optimized resource utilization. 
• Efficiency gains signify project success. 
• Metrics like Net Promoter Score (NPS), customer feedback, or retention rates reflect positive project impact. 
• Satisfied customers contribute to long-term success.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I appreciate their timely delivery, effective communication, and meeting expectations. Their services were quite remarkable.

What was your primary form of communication with Cynoox Technology PLC?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their communication and coordination were outstanding alongside their products and services.

Are there any areas for improvement or something Cynoox Technology PLC could have done differently?

Proactively identify and mitigate potential risks during project planning. This can prevent delays and unexpected challenges.