Cymbol

BACKGROUND

Introduce your business and what you do there.

I’m an associate analyst at a real estate development company that focuses on multifamily and condominium projects.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Cymbol?

We currently have a condominium project in the works. Still, we needed help with creating a website for that project to push content, draw attention to it, and get sales, so we hired Cymbol.

SOLUTION

What was the scope of their involvement?

Cymbol helped us build a website for our condominium from scratch. They started with the basics, which included designing the brand and developing a logo for the project. Although we already had an idea of what we wanted, they helped us bring it to life. Then, they developed the website in Wix.

As for the website main features, Cymbol made that every page of the site started with a different picture displaying the project and the nearby areas. They also incorporated a couple of slideshows, which went well with the project.

Although Cymbol also offered hosting and maintenance for the site, we decided to do it on our own. They also offered SEO and marketing services, but we already had a sales team in place.

What is the team composition?

We worked directly with Aaron (Lead Designer).

How did you come to work with Cymbol?

We found them through Wix. Wix offered a service where they got some professionals to reach out to us. We could also see their reviews and some of their work, and we ultimately chose Cymbol.

How much have you invested with them?

We spent around $5,000–$10,000.

What is the status of this engagement?

We worked together from late February–mid-April 2023.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The layout of our new website is really nice and appealing to the eye. Everything blends very well together, so we’re very happy with the result. Although we launched the site very recently, we’ve already seen a couple of interactions with it. Given that we haven’t even started promoting the site, those interactions are a good sign that the site will perform very well.

How did Cymbol perform from a project management standpoint?

Cymbol was very flexible and communicated well. While working with us, they received a lot of different inputs. Still, they truly understood the process and were great at listening to our needs. Additionally, they implemented the changes we requested in a timely manner.

Cymbol was great at managing our budget as well. They delivered a very complex website, so for the price we paid, we’re very happy with the result. As for collaboration tools, we communicated via Zoom for our calls, and we used Markup.io for edits and revisions.

What did you find most impressive about them?

Cymbol’s main strength was their ability to make ideas come true. They did a great job at listening to what we wanted and helping us bring it to life. Obviously, we didn’t have the skills to build this website ourselves, so they were able to do things we had just envisioned.

Are there any areas they could improve?

I don’t have any constructive criticism for Cymbol. They were great all around.

Do you have any advice for potential customers?

Ensure to have your content ready and know what you want; it will help speed up the process. Cymbol can do so much with what they have, so you need to provide them with what you want them to add to your website.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Rich Holley LLC, an educational company. I’m also an author and creator, so I conduct seminars, sell books, and teach children about money at a young age.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Cymbol?

I created my own website on Wix, which worked well for a while. However, as things moved quickly on my end, I needed a more professional website, so I hired Cymbol.

SOLUTION

What was the scope of their involvement?

Cymbol designed and developed my website in Wix. Moreover, they created my brand.

What is the team composition?

I had direct contact with the CEO.

How did you come to work with Cymbol?

I found Cymbol through Wix because they’re a Wix Professional. I compared them to other web designers I met. Still, Cymbol had great reviews, so I contacted them and started working with them.

How much have you invested with them?

I spent $5,000.

What is the status of this engagement?

We worked together from February–March 2023.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The site that Cymbol delivered was amazing — its designs stand out more than other websites I’ve seen.

How did Cymbol perform from a project management standpoint?

From the beginning, our partnership was amazing, and Cymbol was very professional. The CEO was very active throughout the process; he kept me informed on everything that was going on. Being able to communicate directly with him was amazing.

Moreover, we stuck to the timeline perfectly. The estimated timeline was to deliver everything within 8–9 weeks; however, Cymbol finished in seven weeks. As for collaboration tools, we used Trello to communicate and manage the project.

What did you find most impressive about them?

I liked Cymbol’s creativity. Compared to other web designers I met, Cymbol’s designs were outstanding.

Are there any areas they could improve?

I didn’t see any weaknesses in Cymbol’s work; they performed very well.

Do you have any advice for potential customers?

If you’re looking for a web designer and branding specialist, work with Cymbol. Look at other companies to compare, but once you talk to them, you’ll probably choose them.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of Dsider, a SaaS platform in the climate change sector. We focus on net zero planning.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Cymbol?

I wanted to address three challenges with this project. Firstly, I wanted an updated website with a more contemporary design. Secondly, I wanted to create a video of the problem we were trying to solve. Thirdly, I needed a more contemporary slide deck. Therefore, I approached Cymbol to help us address the three challenges.

SOLUTION

What was the scope of their involvement?

Cymbol developed a website for me and produced a video that explains the problem I’m trying to address with my platform. They also designed the slide deck I now use for my presentations.

Initially, I sent Cymbol some websites I was interested in, and they did some research on their own. Then, they interviewed me for an hour to get a clear idea of what I wanted, both from the video and the website. After that, they built the website in Wix from scratch.

The explainer video that Cymbol created was animated. Given that the problem I was describing was complex, they first took the time to gain a good level of understanding about it. For this, they took my existing slide deck and input to create the script. Then, I reviewed the video and requested some changes.

What is the team composition?

I worked directly with Aaron (Lead Designer).

How did you come to work with Cymbol?

Aaron has a very interesting and engaging marketing process. He initially reached out to me via LinkedIn, and I talked with him about my needs to figure out if he could help me out. He also sent me some links to examples of previous projects. During our early discussions, he was very convincing, knowledgeable, and straightforward, so I decided to work with him.

What is the status of this engagement?

We worked together in November 2022; it took them two months to complete the project. After delivering the website, Cymbol gave me a 30-day warranty. However, I recently contacted them, and they still supported me, even though we don’t have a maintenance contract. Additionally, we’re discussing a UX design project for my platform going forward, but we haven’t started that project yet. I hope to engage with them once again.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Cymbol created very contemporary designs for my site and slide deck, making them very visually pleasing. Moreover, the video they created was very good. Overall, the end products were in line with what I originally wanted.

I measured the success of our engagement by the quality of their work, their level of understanding of the problem, and the accuracy of how they captured all the pain points. Cymbol was successful in all those metrics.

How did Cymbol perform from a project management standpoint?

Cymbol made the process very simple; I would give their project management a great score. They created both the website and the video in a two-week span with very little interaction from me. Initially, they offered to use some project management tools, but I told them that it wouldn’t be necessary due to the project size. Instead, we had direct communication via email, and they sent me the video to iterate on it.

What did you find most impressive about them?

I was impressed with the quality work that Cymbol produced in a short time. They were very fast and committed to delivering a great product.

Are there any areas they could improve?

I can’t think of anything Cymbol could improve on.

Do you have any advice for potential customers?

I don’t have any particular advice. As long as you can articulate your problem, Cymbol will help you solve it in a short span of time.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a mental healthcare practice. We handle a variety of health complaints and provide therapy, medication management, and behavioral support.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Cymbol?

We wanted to establish a more streamlined and organized process for handling client inquiries.

SOLUTION

What was the scope of their involvement?

Cymbol provides us with custom software development services. During our first meeting with them, they helped us describe the gaps within our existing processes. They then recommended some tools to fill those gaps and better streamline our processes. From there, they’ve developed a CRM system for us, as well as a business project management solution. Their team has built everything through Wix. 

What is the team composition?

We work directly with two people from their side, including Aaron (Lead Designer) and a project manager.

How did you come to work with Cymbol?

It was through a recommendation.

How much have you invested with them?

We’ve spent around $5,200.

What is the status of this engagement?

We started working together in June 2022, and it’s still an ongoing partnership.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We really enjoy working with Aaron, who’s very prompt, kind, and responsive. He’s also been helping us understand the different parts of the project, as well as what tools and services would be beneficial for our practice.

We’ve only launched the CRM system over a week ago, so we don’t have any metrics to share yet.

How did Cymbol perform from a project management standpoint?

We’ve had to extend some of our deadlines, but they’ve stayed on budget. For project management, we use Trello. For communication, we interact via Zoom, email, and text.

What did you find most impressive about them?

We like the fact that the services they’ve provided us are really affordable — we’re getting more than what we paid for.

Are there any areas they could improve on?

I don’t think so. We’re satisfied with their work.

Do you have any advice for potential customers?

Make sure to maintain open communication with them, especially regarding your specific needs.

BACKGROUND

Introduce your business and what you do there.

I’m the director of ClearLase, a laser tattoo removal clinic.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Cymbol?

We wanted to enhance our website to increase our sales conversions.

SOLUTION

What was the scope of their involvement?

Cymbal did web redevelopment and redesign for our business, starting from the Wix platform we already had. We started with an onboarding process where they learned about our company and what we were trying to achieve. After that, they took all that information to revamp our site along the lines of what we discussed.

In addition, they did some SEO work to ensure that everything was running as well as possible. They also gave me a new logo design and other platform assets.

What is the team composition?

We worked with two members of their team, including Aaron (Lead Designer).

How did you come to work with Cymbol?

They were referred to us by the Wix site; they were one of their professional partners.

How much money have you invested in this partnership?

We spent $5,000 with them,

What is the status of this engagement?

We worked together from February 2022–June 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our customers said it’s a lot easier to navigate our website now. We also noticed a traffic increase.

How did Cymbol perform from a project management standpoint?

Project management was professional and organized. They were also responsive and helpful with their communication. Regarding tools, we used Trello, Zoom, and WhatsApp.

What did you find most impressive about them?

They took the time to understand our goals, which was outstanding for us.

Are there any areas they could improve?

I don’t think there’s anything they can improve on — I’m delighted with their work, and they were spot on with their work.

Do you have any advice for potential customers?

Go with their process and put time and effort into the initial consultation.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and organizer of Fibro Patient Education and Support.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Cymbol?

Firstly, we needed a new website design. Our former site looked nice, but it wasn’t reflecting our current and future services properly. Secondly, our logo hadn’t been updated for 6–7 years, so we needed a logo redesign as well.

SOLUTION

What was the scope of their involvement?

Cymbol has taken upon our former Wix website and completely redesigned it. Initially, they worked with me on the brand strategy and design because, although we had already done some work in that regard, they wanted to capture our vision going forward. During this process, they helped me rethink our vision, value statement, and target audience.

After the brand strategy review, we worked on the logo design and color palette, looking at various options to choose from. As a result of this process, they provided me with a brand guideline that included the colors we could use and multiple variations of the logo.

Then, we went into the website design to define what the process would entail and how the site would ultimately look. Aaron (Lead Designer) provided me with a user flow diagram he and his team created so that I could show the board of directors what we would add to the site and what we would change, as well as to give them a clear idea of its look and feel.

Later, Cymbol provided us with a link to see a mock-up of the site for everyone to get a better understanding of the new site. During this process, they also helped me find a new domain name that would better fit our needs. After developing the site, they were also in charge of testing and QA. We recently launched the site, but Cymbol is still fine-tuning some things, seeing if everything works properly, and providing us support for any additional questions.

What is the team composition?

I work with Aaron and two more people from Cymbol’s team.

How did you come to work with Cymbol?

Wix connected me with Cymbol. Then, they reached out to me to tell me what they could offer. I had been a customer of Wix for quite some time, so I trusted their recommendation. Still, I didn’t know what I wanted, but Cymbol was very helpful during our early conversations, taking the time to get to know me and educating me on how to convey my message.

How much have you invested with them?

We’ve spent over $5,000.

What is the status of this engagement?

We started working together in March 2022, and we recently launched the site (June 2022).

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

When I first looked at our new website, I had to double-check what I was seeing because I couldn’t believe how beautiful and amazing it was. It really captures the message I want to convey, which is a huge success. Additionally, it is very streamlined, and everything is easy for users to find.

Our site has been so well-received that people from our mailing list have already started signing up for it and downloading a new e-book we just launched. Overall, I’m very pleased with their work; it is simply amazing.

How did Cymbol perform from a project management standpoint?

Cymbol has been excellent at meeting deadlines and staying within budget. We initially divided the project into four stages, and during each step of the project, we had strategy sessions. Throughout the development process, we had multiple meetings to review everything they were developing. They’ve guided me from beginning to end, steering the project in the right direction and answering all of our questions to take us further than we ever imagined.

We use Trello to manage the project, where I can request changes and set up tasks and deadlines. Additionally, we still have frequent strategy sessions via Zoom, and we communicate via email and text messages. One of the great things about working with Cymbol is that my entire team has access to their team; they’re very available.

What did you find most impressive about them?

Cymbol offers impressive attention to detail. A great example of this is that they approach website redesign by first going into brand strategy. In addition to that, they’re very organized, which helps me stay organized myself, and their expertise in web development is excellent.

Are there any areas they could improve?

No, I can’t think of anything they could improve on; they’re very good.

Do you have any advice for potential customers?

Cymbol is going to give you direction and guidance, but you will need to do your homework. Take the time to think about what you want and be prepared for the strategy sessions. Additionally, be engaging and give them feedback about hat you like and dislike because Cymbol will move forward based on what you tell them.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of Pocket Aces Cleaning LLC, a property maintenance company. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Cymbol?

We needed to improve our brand image. 

SOLUTION

What was the scope of their involvement?

We initially did a discovery call with Cymbol for them to figure out exactly what we needed and wanted. The team then put together a job specification based on the conversations we had. They quoted a price and agreed to move forward with the process; then, we did another strategy call. 

We communicated back and forth and set up basic operations to manage the project as they developed our website. Before launching our project, Cymbol resources spent more time going over possible edits necessary before the site goes live. They also created branding guidelines for me. 

What is the team composition?

We worked with a project manager and one of their founders. 

How did you come to work with Cymbol?

I found Cymbol through a networking event. 

How much have you invested with them?

We spent around $5,000–$10,000. 

What is the status of this engagement?

This project lasted from April–June 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The website only recently launched, so specific data on its success aren’t available yet. However, the Cymbol team did great work. 

How did Cymbol perform from a project management standpoint?

Cymbol’s project management was great and organized — they did a great job. We communicated through text, Trello, and phone calls. We also used Markup.io. 

What did you find most impressive about them?

Their transparency was impressive.

Are there any areas they could improve?

They could improve how quickly they deliver items. 

Do you have any advice for potential customers? 

Pay upfront, and you’ll get a better deal. Cymbol is trustworthy, and they deliver. A lot of people are afraid to pay upfront because they don’t think they’re going to get what’s promised to them. However, Cymbol delivers what they promise when you pay upfront.

BACKGROUND

Introduce your business and what you do there.

I am the owner and creator of Confident Writer’s Course, an online writing tutoring business.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Cymbol?

I was an elementary school teacher for 14 years, so when it comes to running a small business and building a website, I don’t have a lot of experience. I really needed help building my website. 

SOLUTION

What was the scope of their involvement?

Cymbol built my website on Wix, starting from the ground up. I gave them an outline of what features I wanted, including a chat box, about me and how-to videos, an about me page, centrally-located login buttons, and links to the learning portal. 

After providing my ideas and requirements, I put together some copy for the website, including blog posts. The Cymbol team then provided me with a brand name, brand voice, and logo. Once we finalized the initial branding pieces, their team provided me with a few website mockups, and we had several meetings to discuss the layout, themes, and fonts. From there, they developed the website following my specifications. Cymbol even ensured that I would be able to access the chat box from my phone. 

Since the initial design and development, we’ve added Zoom and Calendly to the website to facilitate online tutoring and so users can meet with me. The Cymbol team also just integrated Hotjar with the website so I can begin to track website visits. Once my contract is up with Wix,​​ Cymbol will take over hosting and maintaining the website. 

What is the team composition?

When I first interviewed Cymbol, I met with Aaron (Lead Designer), who served as a project manager, and a web developer. There was another teammate that provided me with logo mockups. 

How did you come to work with Cymbol?

I initially tried to design the website on my own, but I was still teaching full-time and writing content for the business. I realized I didn’t know what I was doing and so I requested professional assistance via Wix and received pitches from multiple designers. 

I picked Cymbol’s initial proposal email out because it was well-written, and I liked what I saw from their website. When I met with Aaron and his team over Zoom, I was impressed. Aaron was very knowledgeable and open to listening to my input. I didn’t entertain meetings with other designers because I felt that Cymbol and I would have a good working relationship.  

How much have you invested with them?

I invested $2,500 with Cymbol during the first contract. 

What is the status of this engagement?

My first contract with Cymbol was from April–October 2021. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I’m satisfied with how Cymbol took my ideas and used their creative genius to get a dynamic website up and running. In the last three weeks, I’ve had 322 site visits and 266 unique visitors. On average, users spend 1–2  minutes on the website, watching the videos and reading the content. Hotjar provides me with feedback on what users are clicking on, and I’m happy so far with the results since I’ve launched. 

I haven’t made any sales yet, but it is a very niche business, so I’m not too discouraged. However, I’ve gotten a lot of positive user feedback about the website. 

They provided a quality product, and now we’re talking about starting a second contract so they can take over my marketing and advertising. 

How did Cymbol perform from a project management standpoint?

I was really impressed by Cymbol’s project management. There were no hiccups in our communication; everything was very clear. Even when Cymbol was busy and the team couldn’t meet, they kept me informed, and we’d quickly reschedule. 

Aaron used Calendly to schedule Zoom meetings, but we usually communicated over email.

What did you find most impressive about them?

Coming from elementary education to the small business world was a huge change in my career, and there were so many questions I didn’t know to ask. I was really impressed by how many resources, helpful tips, and information Aaron gave me that I didn't know about before. 

He pushed me towards apps and websites to help me learn how to improve website traffic and my business, including Thinkific. Aaron was really knowledgeable, and I appreciated the extra advice he gave me. Cymbol went above and beyond — they gave me a lot more information to help my business than I would’ve gotten from any other website developer. 

Are there any areas they could improve?

I have no complaints.

Do you have any advice for potential customers?

Clients need to follow up on the advice Aaron provides — the more time clients put into the beginning to understand the web development world, the easier communication is. Also, clients need to be willing to listen and know when to put their foot down about what their company needs. 

BACKGROUND

Introduce your business and what you do there.

I’m a communications professional, and I mainly do work in the humanitarian and foreign aid arena.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Cymbol?

I needed someone to build a website and capture my work portfolio in a way that would attract clients and possible job opportunities.

SOLUTION

What was the scope of their involvement?

Cymbol built and developed my website. The first step was figuring out the structure of the website, as well as how to convey and disseminate the materials and information. We also discussed the visual elements such as colors and other accouterments that would bring the story of my work to life. After about an hour of discussion, they gave me a survey for my goals and targets so I can rank each one by impact — we used this questionnaire as the baseline to build the site.

Within 24 hours, we had a mockup of the design and from there, we fine-tuned each section such as the titles, contact information, as well as a calendar feature. After making sure all my information and portfolio were on there, we managed to close off the project within 48 hours.

What is the team composition?

I just primarily worked with the owner of the company. He and I had a great rapport and in fact, I’ll be reaching out to work with him again in the next 30–60 days.

How did you come to work with Cymbol?

We decided to work together based on their approach, and how we seemed to build a rapport very quickly. They quickly understood where I was coming from because I was very open and direct about my needs.

How much have you invested with them?

We invested a little over $1,000.

What is the status of this engagement?

We worked together in September 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We don’t really have any metrics at this point since we just launched the website. I’ve only sent it to several people for casual feedback, and they all thought it was very well done and efficient — they believe it’ll lead me to a number of new job opportunities.

How did Cymbol perform from a project management standpoint?

They performed beautifully from a project management standpoint. Everything was well done and incredibly organized, from the shared documents to the actual site. They were very meticulous about scheduling meetings and made sure we were both on board at certain times.

Additionally, they were incredibly flexible, devoted, and professional. They did an incredible job of achieving everything we discussed during our previous meetings, and we mainly communicated through Zoom, email, and text.

What did you find most impressive about them?

I was impressed with how they were able to accomplish this project and capture my vision in just three days. The way it was done just blew me away, especially with how intricate my line of work is. They helped me build opportunities, and I would go back to them as much as I possibly can to get more work done.

Are there any areas they could improve?

There was this one instance in the project where they didn’t iterate a feature in the way that I wanted. They were still able to meet our goals, but it would’ve been better if they could’ve been a little more forthright about it — then again, I understand that would be hard to do when you’ve got a very limited amount of development time.

Do you have any advice for potential customers?

I would suggest meeting with Aaron (Lead Designer) at the start of the engagement so he can figure out your needs. He’s got a good amount of tools that can take you where you need to go before you get into the other areas of his expertise.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO and co-founder of Lotus Brand Co, a monthly subscription box for eco-friendly and 100% plastic-free beauty and hygiene products.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Cymbol?

I was on Wix, but I was having a hard time creating a site that looked the way that I wanted to, so Cymbol helped me build it to handle the traffic that I anticipated.

SOLUTION

What was the scope of their involvement?

Cymbol built our website from scratch on Wix. It allows a subscription payment, has a blog, and features our products and our box. As we buy wholesale products from other small businesses, featuring our box was very important because it has our logo on it.

Cymbol also helped us design that logo. We had a full month of engagement focusing on building our brand, defining the fonts, and designing the needed assets.

Throughout that process, they had us pick out different logos from well-known companies to get an idea of the style that we liked. Then, they sent us 4–6 different logo options, and we selected one of them.

Now, Aaron (Lead Designer) constantly meets with me and guides me along the back work needed to create the content for the site. Initially, he did a lot of backend research to define the photography that we needed to use, and he also provided me with great feedback on my own product photography.

Aaron has helped us create categories to make inventory and sales easier, as well as to add a cadence to how we send the products out. We organized what we should be sending and how often, instead of just picking five products for the box each month. For example, we now send bamboo toothbrushes every 90 days because that is how often they should be replaced.

Additionally, Aaron always sends me resources for SEO marketing, and he tells me what I need to create a complete e-commerce business. Although that wasn’t part of the initial scope, we’re still working on growing and learning how SEO works for Wix e-commerce sites, and they keep our communication channels open to solve my questions.

What is the team composition?

I’ve worked directly with Aaron and another person, who worked on the brand design. However, I know that more employees from Cymbol have worked on our project, but I’m not sure how many.

How did you come to work with Cymbol?

Cymbol and a few other web designers were recommended to me by Wix when I posted questions in the platform’s chat feature about my struggles with my site. We called four different web designers from those recommendations, and we chose to go with Cymbol based on their good communication skills. They promised what they’ve delivered.

How much have you invested with them?

I’ve spent around $2,500.

What is the status of this engagement?

We started working in February 2021, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Our site is very professional and user-friendly, and thanks to Cymbol’s work, it is very clear what we’re selling. We have a page set up that describes the products on the monthly box, including a photo and a brief description of each product. Additionally, the logo that we selected is clean, elegant, and geometrical, so we feel that it goes well with our brand.

Before launching, we posted a lot of coming soon posts on social media, so we built an initial excitement. Thus, launch day was very successful, and within five days, we had over 190 email subscribers. I hope to see more sales thanks to this result, but the rest is on me.

How did Cymbol perform from a project management standpoint?

I would rate Cymbol’s project management 10/10. They give me email updates and arrange meetings. Additionally, they’ve followed up after building the site, becoming a true business partner.

The delays we’ve had have been on our side. Waiting on business licenses so that we could order the products and actually ordering and receiving them took time, and we needed them to take the photographs.

What did you find most impressive about them?

Cymbol offers consistent communication, and they always go back to our brand to ensure that we’re following its guideline — these are our values and the pillar that we stand by.

Working with them, I got more than a website; I got a business partner whom I trust and who wants the same kind of success for my company as I do. I’m really impressed with them.

Are there any areas they could improve?

I’ve never started a business before, so I don’t have any constructive criticism. They’ve done a great job overall.

I’ve personally felt that I consistently reach out to Cymbol for help outside of their scope. Thus, they could maybe set up some boundaries when something is not part of their job. However, that’s not my call, and I’m really appreciative that they’ve helped me with things aside from the website.

Do you have any advice for potential customers?

Ask all the questions you need, and take notes. They’re very knowledgeable and valuable.