Cygnet Digital

BACKGROUND

Introduce your business and what you do there.

I’m the managing director for a leather bag brand.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Cygnet Digital?

We needed a partner to provide us with IT support for our various projects. 

SOLUTION

What was the scope of their involvement?

Cygnet developed our website from scratch. They designed the site’s backend, and they enabled us to easily make frontend changes in the platform. Our system records and transfers online orders and shipping data. They also set up our hosting servers and developed our point of sale system from scratch. 

Our website is capable of creating products, converting currencies, and translating languages. Additionally, it can connect to a backend system to record orders and shipping and customer data. 

How did you come to work with Cygnet Digital?

A friend recommended Cygnet to me, and they first did a small project for us. That went well so we expanded our partnership. 

How much have you invested with them?

We’ve spent around $130,000.

What is the status of this engagement?

We started working together in March 2013, and it’s ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Prior to working with Cygnet, our online revenue has been $100,000, but now it’s close to $2 million. We’ve achieved 20-fold growth throughout our partnership. In addition, since they constantly monitor bugs, we rarely encounter any issues. 

How did Cygnet Digital perform from a project management standpoint?

Cygnet’s project management has been good. We usually meet once every couple of months, and our relationship is quite personal. 

Their communication is excellent, and I can’t ask for anything more. I’m quite flexible as a client, and I rarely give them deadlines. However, when I give them deadlines, they’re able to meet them. We use Trello and Height to collaborate, and we mostly speak through emails.

What did you find most impressive about them?

Cygnet’s attention to detail and pride in their work is impressive. They care about what they do, and they don’t just do something for the sake of doing it. They double- and triple-check to make sure everything is correct and working properly. 

Are there any areas they could improve?

They’re in demand and have quite a lot of clients; the only downside of working with them is their small team. I’d suggest that they continue to grow their company. 

Do you have any advice for potential customers?

You should schedule regular meetings and set deadlines — that will help you a lot.