CyberNet is a professional IT support and services provider delivering secure, reliable, and fully managed remote IT solutions to businesses worldwide. Founded on 5 March 2025 and headquartered in Tirana County, Albania, CyberNet was established with a clear mission: to provide enterprise-level IT expertise to organizations of all sizes, regardless of geographic location. We specialize in remote IT administration, cloud-based backup and disaster recovery, network management, server monitoring, system optimization, and cybersecurity protection. By leveraging secure remote access technologies and advanced monitoring systems, we proactively manage and maintain IT infrastructures to prevent downtime before it impacts business operations. Our approach is preventative rather than reactive, ensuring stability, performance, and long-term scalability. Through continuous infrastructure monitoring, automated alerts, patch management, and rapid incident response, CyberNet ensures that your systems remain secure, updated, and optimized at all times. We understand that modern businesses operate in hybrid and cloud-driven environments, which is why we design flexible IT frameworks that adapt to growth, remote work models, and evolving security threats. Security is at the core of everything we do. We implement layered cybersecurity strategies, secure network configurations, encrypted remote connections, and structured backup solutions to protect sensitive data and maintain compliance standards. Our remote-first service model enables us to provide immediate technical assistance and expert consultation, regardless of geographic location. With a strong focus on uptime, operational continuity, and cost-effective infrastructure management, CyberNet acts as a strategic technology partner rather than just a service provider. We help organizations reduce IT risks, improve system performance, and scale confidently in an increasingly digital world.
"What stood out most was their proactive integration and attention to detail."
Mar 24, 2026
IT Manager, ELTech
Elis Begalla
Verified
Information technology
Tirana, Albania
1-10 Employees
Online Review
Verified
Cybernet designed and implemented an IT company's core server and network infrastructure. Their work included network architecture, server deployment, security integration, storage, backup, and documentation.
Cybernet's work led to significant improvements in the client's infrastructure, including 99.9% network uptime, a 30% reduction in network latency, enhanced security, and a 50% reduction in recovery time objective. The team delivered on time, and their meticulous approach was evident in their work.
BACKGROUND
Introduce your business and what you do there.
I’m the IT manager of ELTech, an information technology company.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Cybernet to accomplish for ELTech?
We hired Cybernet for server and network infrastructure.
SOLUTION
Can you describe the scope of work Cybernet handled for this project?
Cybernet was responsible for the end-to-end design and implementation of our core server and network infrastructure. Their scope of work focused on building a resilient, scalable, and secure environment to support our daily operations.Main deliverables included:
What is the team composition?
We don’t know the team composition.
How did you come to work with Cybernet?
We found them through an online search. We chose them because their pricing fit our budget, they had a great culture fit, and they offered good value for the cost.
What is the status of this engagement?
We started working with them in January 2026.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
The collaboration with Cybernet led to several key performance improvements across our infrastructure. We tracked success through the following measurable outcomes:We measured the reduction in network latency based on a combination of internal ping tests and direct user feedback. We saw a significant decrease in application load times, and our team reported a much smoother experience when accessing remote resources via VPN.We measured backup efficiency by comparing the backup window duration before and after the new protocol implementation. The reduction in RTO was verified through scheduled disaster recovery drills, where we timed the restoration of full system images.Specific metrics and tools included:
How did Cybernet perform from a project management standpoint?
Cybernet demonstrated a structured and transparent approach to project management. They utilized a clear milestone-based roadmap, ensuring each phase — from network design to server deployment — was completed as planned.All major deliverables were met on schedule, including the critical holiday automation setup. They provided regular status updates and were highly responsive to technical adjustments.Moreover, potential bottlenecks were identified early, preventing any delays in our monthly backup and migration cycles.
What did you find most impressive or unique about them?
What stood out most was their proactive integration and attention to detail. Unlike a typical vendor, they acted as a true partner by:
Are there any areas they could improve?
While the technical execution was excellent, one area for improvement could have been the initial documentation speed. While the final network maps and configurations they provided were thorough, having more real-time documentation during the early migration phases would have helped our internal team track changes even faster.That said, they were very receptive to this feedback and adjusted their reporting frequency immediately, ensuring we were fully aligned for the remainder of the project.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
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1 Reviews
Our Story
We are CyberNet Albania — a Tirana-based team of certified IT and security professionals delivering 24/7 managed IT, network and server administration, cloud migration, backup & recovery, and proactive security. Founded by experienced practitioners, we build scalable, ISO/GDPR-aligned infrastructure that protects data (<1h response, 99.9% uptime). Over 500 businesses trust our transparent, expert support and proven operational results.
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