CRM Genesis

BACKGROUND

Please describe your company and position.

I am the Marketing Generalist of SOLAR Digital

Describe what your company does in a single sentence.

Solar Digital, a full-cycle design and web development company. We help businesses to grow and minimize the time of staff, scale and automate processes, and launch products through result-oriented development. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CRM Genesis to accomplish?

• CRM Consulting

SOLUTION

How did you find CRM Genesis?

Online Search

Why did you select CRM Genesis over others?

• High ratings
• Good value for cost

How many teammates from CRM Genesis were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our company turned to CRM Genesis for CRM consulting. The company's specialists showed a high level of professionalism during the audit of our business processes, which allowed us to more accurately assess the needs of our company and develop a strategic plan for implementing the necessary changes. They presented us with a clear concept with calculations and data analytics that allowed us to effectively implement the recommendations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable results of our cooperation with CRM Genesis have demonstrated the significant progress and success of our company. In particular, we observed improvements in:

• Customer retention rates.
• Optimization of sales processes, which led to higher conversion rates.
• Reduced customer service response times. 

These indicators highlighted the effectiveness of implemented strategies in increasing operational efficiency and customer satisfaction.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

CRM Genesis demonstrated professionalism and responsibility during our cooperation. They consistently completed key milestones on time, ensuring that the implementation stages remained on schedule. 

Their responsiveness to our needs was exceptional; they were quick to address any concerns or adjustments we raised during the project, maintaining clear communication and adapting their approach as needed. Their proactive management and responsiveness were critical to effectively achieving our project goals.

What was your primary form of communication with CRM Genesis?

Virtual Meeting

What did you find most impressive or unique about this company?

What impressed me the most was the ability of CRM Genesis to adapt the solution exactly to the needs of our business. They didn't offer blanket advice, but took the time to gain a deeper understanding of our operations, goals and challenges. 

This personalized approach, combined with their experience in embedded CRMs, allowed them to develop highly effective strategies that directly impacted our performance and customer satisfaction. Their dedication to delivering tangible results and proactive communication throughout the process were also outstanding qualities that made our collaboration productive and valuable.

Are there any areas for improvement or something CRM Genesis could have done differently?

No.

BACKGROUND

Please describe your company and position.

I am the Digital Marketing Specialist of Folderly

Describe what your company does in a single sentence.

Complex solution to identify, solve, prevent email deliverability issues.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CRM Genesis to accomplish?

• CRM Creatio Implementation

SOLUTION

How did you find CRM Genesis?

Online Search

Why did you select CRM Genesis over others?

High ratings

How many teammates from CRM Genesis were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We acknowledged the imperative of integrating a fresh CRM system into our business operations, with the goal of customizing it to meet our specific needs and optimizing our workflow through the automation of labor-intensive tasks. This undertaking was prompted by the awareness that our current procedures needed refinement to elevate both efficiency and productivity.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Impressive System Functionality: The system exhibits remarkable functionality, smoothly performing tasks through automation. 
• Employee Training and Proficiency: Our employees have undergone thorough training to adeptly navigate and harness the system's full potential. 
• Invaluable Technical Support: The consistent provision of technical support has proven instrumental, guaranteeing seamless operations and prompt assistance for any inquiries or technical challenges.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Exceptional Professionalism: The team demonstrates remarkable professionalism, showcasing a deep understanding of their expertise. 
• Swift Accommodation of Requests: They adeptly and swiftly accommodate diverse requests, showing agility in their responses. 
• Adaptability to Evolving Needs: Their proficiency in responding to our evolving needs highlights their steadfast commitment to delivering exceptional service.

What was your primary form of communication with CRM Genesis?

Virtual Meeting

What did you find most impressive or unique about this company?

The combination of rapid problem-solving and unwavering adherence to elevated values underscores a holistic commitment to excellence in every aspect of the company's operations.

Are there any areas for improvement or something CRM Genesis could have done differently?

No.

BACKGROUND

Please describe your company and position.

I am the CEO of an advertising & marketing company 

Describe what your company does in a single sentence.

B2B Marketing Agency

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CRM Genesis to accomplish?

• CRM Creatio Implementation

SOLUTION

How did you find CRM Genesis?

Online Search

Why did you select CRM Genesis over others?

• High ratings
• Good value for cost

How many teammates from CRM Genesis were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our client needed to implement CRM Creatio. 
It was important for us to automate business processes, integrate CRM with the site, integrate with social networks and collect a single customer base in CRM.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Implementation system, customized automation, lead generation in CRM, single database of customers in CRM.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Communication is fast, tasks were taken into work in order of priority. In general, we are satisfied.

What was your primary form of communication with CRM Genesis?

Virtual Meeting

What did you find most impressive or unique about this company?

We were impressed by their client-centric approach, clear understanding of our needs, and professionalism.

Are there any areas for improvement or something CRM Genesis could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Co - founder of NextDoorCoders

Describe what your company does in a single sentence.

We are NDC, a web studio with 6 years of experience specializing in the development of e-commerce projects, corporate websites, landing pages, and online services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CRM Genesis to accomplish?

• Automation project consulting

SOLUTION

How did you find CRM Genesis?

Online Search

Why did you select CRM Genesis over others?

• High ratings
• Great culture fit
• Good value for cost

How many teammates from CRM Genesis were assigned to this project?

1-2

Describe the scope of work in detail. Please include a summary of key deliverables.

We needed a view of our business processes and opportunities to optimize them. For this, we turned to CRM Genesis for consulting. They conducted a business process audit and provided a detailed report on how to improve our processes.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They conducted a business process audit and provided a detailed report on how to improve our processes.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Most of all, we liked the level of qualifications of specialists, the team knows their business perfectly and is customer-oriented.

What was your primary form of communication with CRM Genesis?

Virtual Meeting

What did you find most impressive or unique about this company?

We were impressed by CRM Genesis' customer orientation and understanding of our needs.

Are there any areas for improvement or something CRM Genesis could have done differently?

No.

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of DreamX

Describe what your company does in a single sentence.

We are a UX/UI design and development company. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CRM Genesis to accomplish?

• Technical support

SOLUTION

How did you find CRM Genesis?

Online Search

Why did you select CRM Genesis over others?

• High ratings
• Good value for cost

How many teammates from CRM Genesis were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We turned to CRM Genesis for CRM technical support. We applied for the purpose of finalizing the section in our CRM Creatio and other tasks that needed to be corrected for more efficient work in the system.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

All the tasks we came with were fulfilled. The system works perfectly, the section is fully created, our employees work in it. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, everything was done on time, all tasks were completed as originally planned. 

What was your primary form of communication with CRM Genesis?

Virtual Meeting

What did you find most impressive or unique about this company?

• Customer orientation
• responsibility
• quality of service provision
• adequate price. 

Are there any areas for improvement or something CRM Genesis could have done differently?

No 

BACKGROUND

Please describe your company and position.

I am the Chief Business Development Officer (CBDO) of an email service provider.

Describe what your company does in a single sentence.

We're an email service provider

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CRM Genesis to accomplish?

Consulting of automation projects

SOLUTION

How did you find CRM Genesis?

Referral

Why did you select CRM Genesis over others?

• High ratings
• Good value for cost

How many teammates from CRM Genesis were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We needed a fresh perspective on the company's business processes and solutions for improvement. 
Was done: 
1. Analysis of our business processes 
2. Opportunities for improvement 
3. Solutions for our needs

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

A report based on the analysis of business processes

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything was great

What was your primary form of communication with CRM Genesis?

Virtual Meeting

What did you find most impressive or unique about this company?

We were impressed with their ability to see from the client's point of view.

Are there any areas for improvement or something CRM Genesis could have done differently?

No.

BACKGROUND

Please describe your company and position.

I am the Customer success manager of Clapso

Describe what your company does in a single sentence.

pop up editor platform

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CRM Genesis to accomplish?

• Technical Support CRM Creatio

SOLUTION

How did you find CRM Genesis?

Online Search

Why did you select CRM Genesis over others?

• Close to my geographic location
• Great culture fit
• Good value for cost

How many teammates from CRM Genesis were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

After the implementation of Creatio, we were looking for a company that would support the stable operation and development of our CRM. CRM Genesis supports the seamless operation of CRM Creatio

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The system works stably, there are no failures and errors

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, requests are taken to work on time, specialists respond quickly and give feedback when ready..

What was your primary form of communication with CRM Genesis?

Virtual Meeting

What did you find most impressive or unique about this company?

Their speed of solving problems and high company values are impressive.

Are there any areas for improvement or something CRM Genesis could have done differently?

No.

BACKGROUND

Please describe your company and position.

I am the Marketer of Ringostat

Describe what your company does in a single sentence.

AI-Powered Business Phone & Marketing Performance Platform

OPPORTUNITY / CHALLENGE

• What specific goals or objectives did you hire CRM Genesis to accomplish?
• We needed CRM technical support

SOLUTION

How did you find CRM Genesis?

Referral

Why did you select CRM Genesis over others?

High ratings

How many teammates from CRM Genesis were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We noticed that CRM Creatio was experiencing bugs and crashes, so we turned to CRM Genesis to fix the crashes. Was done:

1. Research and analysis of failures in the system

2. Error correction

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The system works well, there are no errors. We are satisfied.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They responded quickly, requests were also processed quickly.

What was your primary form of communication with CRM Genesis?

Virtual Meeting

What did you find most impressive or unique about this company?

We appreciated their high company values, customer-oriented approach, and quality of the service provided.

Are there any areas for improvement or something CRM Genesis could have done differently?

No.

BACKGROUND

Please describe your company and position.

I am the Founder, CTO of Muraha

Describe what your company does in a single sentence.

We provide a wide range of digital marketing and web development services:
▪️ SEO, 
▪️ online advertising, 
▪️ web analytics, 
▪️ SMM, 
▪️ consulting, 
▪️ technical support of websites,
▪️ development of landing pages, online stores, corporate websites, and media based on WordPress, Opencart, Webflow, and Shopify.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CRM Genesis to accomplish?

• Audit of business processes

SOLUTION

How did you find CRM Genesis?

Referral

Why did you select CRM Genesis over others?

High ratings

How many teammates from CRM Genesis were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We turned to CRM Genesis to conduct a detailed audit of business processes, identify weak points and get solutions for improvement. 
CRM Genesis conducted an audit of business processes and provided us with a detailed report.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We received a detailed audit report and solutions that will help us improve our business processes.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team that worked on our request was quick to respond to requests, polite in communication and provided answers to all our queries.

What was your primary form of communication with CRM Genesis?

Virtual Meeting

What did you find most impressive or unique about this company?

CRM Genesis has high values and a professional team

Are there any areas for improvement or something CRM Genesis could have done differently?

No.

BACKGROUND

Please describe your company and position.

 I am the Founder of a WordPress Dev Company

Describe what your company does in a single sentence.

We are a WordPress web development company.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CRM Genesis to accomplish?

• CRM Creatio Implementation

SOLUTION

How did you find CRM Genesis?

Online Search

Why did you select CRM Genesis over others?

• High ratings
• Great culture fit
• Good value for cost

How many teammates from CRM Genesis were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

It is important for us that the marketing department works in the same system together with the sales department. Automate business processes and improve communication with customers. The project is still underway, but we are already seeing the results, the departments are already starting to work in the system. It's easy for the marketing department to set up newsletters and create campaigns for our target audience.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our cooperation is still ongoing, but we can already say that communication is fast, all our requests and questions are processed promptly. Specialists always help to understand the system.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, timely response to requests, responsible specialists. They ensured a pleasant work atmosphere.

What was your primary form of communication with CRM Genesis?

Virtual Meeting

What did you find most impressive or unique about this company?

It's hard to say what impressed us - in general, the company's high values and principles, which resonate with us.

Are there any areas for improvement or something CRM Genesis could have done differently?

No