Cosmoweb

BACKGROUND

Please describe your company and position.

I am the Director of GOLD MEDICINE

Describe what your company does in a single sentence.

We run an online pharmacy where customers can find medicines, medical products, vitamins, supplements, cosmetics, and everyday healthcare essentials. We offer a wide range of products from well-known brands and make it easy for customers to search for what they need, place orders, and get them delivered.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Cosmoweb to accomplish?

• Develop a full-scale e-commerce platform for pharmacy products
• Combine medicines, medical equipment, cosmetics, supplements, and healthcare products in one system
• Create an advanced product filtering and search system
• Integrate online shopping functionality with delivery options
• Support the pharmacy’s growth across multiple cities in Kazakhstan

SOLUTION

How did you find Cosmoweb?

Referral

Why did you select Cosmoweb over others?

• Pricing fit our budget
• Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

The project involved creating a complete online pharmacy platform for Gold Medicine. They developed a large and well-structured product catalog covering medicines, medical products, supplements, cosmetics, healthcare equipment, and other pharmacy goods.
The scope included advanced search and filtering, detailed product pages, shopping cart and ordering functionality, customer accounts, and delivery options. They also adapted the platform for mobile devices and focused on performance, SEO, and convenient navigation. The result is a comprehensive e-commerce website that makes it easier for our customers to find products, check availability, and complete their purchases.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After the launch, we recorded a 36% increase in completed online orders and a 25% increase in customer registrations. Searches within the product catalog grew by 41%, while cart additions increased by 28%. The bounce rate also decreased by 16%, indicating that visitors were finding the website easier to navigate and more useful.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was well organized and delivered on time. They responded quickly to our requests, considered our feedback, and made changes when needed. Communication was clear and straightforward throughout the project.

What was your primary form of communication with Cosmoweb?

Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was their attention to detail and understanding of our business. They managed to organize a large amount of information without making the website feel complicated, while keeping the design clean, modern, and easy to use.

Are there any areas for improvement or something Cosmoweb could have done differently?

There were no major issues with the project. Some stages could have moved a little faster, but overall they responded well to our requests and delivered the project to a good standard.

BACKGROUND

Please describe your company and position.

I am the Director of AQUA ROSSA

Describe what your company does in a single sentence.

We produce drinking water and a wide range of non-alcoholic beverages, including juices, carbonated drinks, and energy drinks. We offer several brands and supply our products to both individual customers and business partners.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Cosmoweb to accomplish?

• Create a modern and recognizable corporate website
• Present the company, production, brands, and product portfolio
• Make product information easy to find and understand
• Strengthen brand credibility and visual identity
• Improve navigation and overall user experience
• Provide multilingual access for a wider audience
• Add convenient contact and communication channels

SOLUTION

How did you find Cosmoweb?

Online Search

Why did you select Cosmoweb over others?

• Great culture fit
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

We wanted to create a modern website that would present our company, brands, and products in a clear and attractive way. The team helped us organize the content, develop the website structure and design, and create dedicated pages for our products and brands. They also handled the multilingual versions, responsive layout, contact forms, documents, and other important website features. We especially appreciated the clean design and easy navigation, which make it simple for customers and partners to find the information they need. The final website gives us a professional digital presence and represents AQUA ROSSA and our products much better online.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since launching the new website, we’ve noticed a 24% increase in product page views and a 27% increase in the average time users spend on key pages. Overall website engagement has grown by 32%, while inquiries through the website increased by 18%. We’re happy with the results and how much easier it has become for customers and partners to explore our products.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was well organized from the beginning, and the team kept us informed throughout the development process. They delivered the main stages on time and were responsive when we had questions or needed changes. Our feedback was taken into account quickly, and the team was flexible when adjustments were needed. Overall, communication was clear and the process was comfortable for us.

What was your primary form of communication with Cosmoweb?

Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was how well the team understood our goals and turned our ideas into a clear, modern website. They paid close attention to the details, especially when presenting our different brands and products. We also appreciated their ability to combine a strong visual design with practical functionality and easy navigation.

Are there any areas for improvement or something Cosmoweb could have done differently?

There were no major issues during the project. If anything, we would have liked to have a little more time for reviewing some of the details before each stage was finalized. However, the team was responsive to our feedback and made the necessary adjustments quickly. Overall, we were satisfied with the cooperation and the final result.