Control Alt Delete Managed IT Services

BACKGROUND

Introduce your business and what you do there.

I’m the bookkeeper and accountant of a plumbing mechanical company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Control Alt Delete Managed IT Services?

We hired Control Alt Delete Managed IT Services to be our main IT company.

SOLUTION

What was the scope of their involvement?

They help us with our backups, servers, and QuickBooks program. In addition, they support new employees by setting up their needs, and they install and purchase all of our hardware and software. They provide on- and off-site services, too.

What is the team composition?

I’ve communicated with at least four people from their company, including Terra (System Administrator) and James (President).

How did you come to work with Control Alt Delete Managed IT Services?

I’m still new to the company so I’m not sure how we found their team.

How much have you invested with them?

We’ve spent over $15,000.

What is the status of this engagement?

Our ongoing partnership with Control Alt Delete Managed IT Services began in March 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

When we didn’t have the admin passwords to our QuickBooks, the team helped us figure that out. They were able to crack the code and helped us reach out directly to a QuickBooks representative. If it wasn’t for them, I would’ve been lost. Overall, they’re very knowledgeable and their performance has been truly awesome.

How did Control Alt Delete Managed IT Services perform from a project management standpoint?

They have a great project management process; they're organized, and they help out as much as they can. We communicate through emails and phone calls.

What did you find most impressive about them?

Control Alt Delete Managed IT Services is always ready to support us. They’re very friendly and they’re willing to help us even after work hours.

Are there any areas they could improve?

No, I have no complaints about their services.

Do you have any advice for potential customers?

I highly recommend working with Control Alt Delete Managed IT Services. They can help you with monitoring, troubleshooting, and other tasks. You just need to figure out what you need from them.