Name: CompassMSP
Address: 67 Prospect Avenue, Hartford, United States, CT, 06106, US
Telephone: 18606569110
Price range: $150 - $199
Rating: 4.9

Start With a Partner You Can Trust

Compass is a right-sized technology partner for growing businesses that want strong IT, advanced security, and reliable support in one place. We work with organizations that value real expertise, steady performance, and service from people who understand how their teams operate.

We bring IT management, cybersecurity leadership, cloud engineering, and communications together in a single, seamless experience that keeps businesses protected and productive. Our human approach and strategic focus create dependable progress and give leaders confidence in every decision.

The right direction begins with a partner you trust.

Min project size
$10,000+
Hourly rate
$150 - $199 / hr
Employees
250 - 999
Locations
Hartford, CT
Year founded
Founded 1986
Languages
Timezones

Service Lines

IT Managed Services: 40%
Custom Software Development: 30%
Cybersecurity: 30%

Select Focus Area

IT Managed Services Focus

Other IT managed services: 50%
Security: 50%

Industries

Other industries: 10%
Education: 9%
Financial services: 9%
Government: 9%
Insurance: 9%
Legal: 9%
Manufacturing: 9%
Medical: 9%
Non-profit: 9%
Retail: 9%
Supply Chain, Logistics, and Transport: 9%

Clients

Midmarket ($10M - $1B): 50%
Small Business (<$10M): 50%

IT Managed Services Cybersecurity Other IT managed services Security

Pricing Snapshot

Min. project size $10,000+

Avg. hourly rate $150 - $199 /hr

Rating for cost 4.8 /5

What Clients Have Said

CompassMSP is noted for providing good value for cost, with clients highlighting affordable pricing that fits their budgets. Specific project costs range from $10,000 to $100,000, indicating flexibility for various client sizes. Overall, they deliver timely, effective IT support.

This summary is based on verified Clutch reviews.

Most Common Project Size

< $10,000 based on 9 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

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CompassMSP Review Insights

Overall Review Rating

4.9

Quality 4.9
Schedule 4.9
Cost 4.8
Willing to Refer 4.9

Top Mentions

Review Highlights

Valuable Strategic Guidance

CompassMSP provides strategic IT guidance, helping clients align technology investments with business goals and improve overall IT infrastructure.
Exceptional Responsiveness

Clients praise CompassMSP for their quick response times, often within minutes, and their ability to resolve issues promptly, enhancing client satisfaction and productivity.
Tailored Solutions for Diverse Needs

CompassMSP customizes solutions to fit the unique needs of different industries, from manufacturing to legal services, ensuring optimal results.
Continuous Improvement Opportunities

While overall client feedback is positive, some suggest minor improvements in prioritization and communication during high-volume periods.
Strong Project Management

CompassMSP consistently delivers projects on time, maintains clear communication, and adapts to changing priorities, which contributes to successful outcomes across various industries.
Professional and Knowledgeable Team

Clients commend CompassMSP's team for their professionalism, depth of knowledge, and ability to provide reliable IT solutions.

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CompassMSP Reviews

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Call Center Services
$50,000 to $199,999
Jan. 2020 - May 2025

3.0

Quality: 3.5

Schedule: 4.0

Cost: 3.0

Willing to Refer: 3.5

"From a technology standpoint, BlackPoint has been helpful."

May 27, 2025

Director of Software Development, Insurance Company

Anonymous

Insurance
Santa Rosa, California
11-50 Employees
Online Review

CompassMSP (formerly BlackPoint IT) provided phone services for an insurance company. The team set up the client's phone tree, call-back system, direct phone lines, call center groups, operational hours, and support.

CompassMSP (formerly BlackPoint IT) provided a working phone system that best served the client's customers. Their support agents were helpful and provided clear information about what was and wasn't possible. However, the client experienced numerous issues with their phone tree and work and holiday hours configuration.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Director of Software Development of an insurance company

Describe what your company does in a single sentence.

Health for California is an internet-based health insurance brokerage.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BlackPoint IT to accomplish?

Provide phone services
Provide hold call-back options
Provide phone tree configuration

SOLUTION

How did you find BlackPoint IT?

Online Search

Why did you select BlackPoint IT over others?

Pricing fit our budget
Specific features

How many teammates from BlackPoint IT were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

BlackPoint offers resale and support for our phone/telecom infrastructure. They setup our phone tree, call-back system, direct phone lines, call center groups, operational hours, etc.. When we need a change or have a problem, BlackPoint cooridinates technical support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have a phone system that works for our needs, and best services our customers. We also have a team looking out for our needs into the future, as players and technology change.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Different support agents are assigned to different requests, but the same agent stays on each issue, which is helpful. Tickets are closed in a timely manner, with mostly successful results. We articulate requirements, and their support is able to give clear information about what is and is not possible. There are times when projects take longer than I would expect, but not usually more than they quote.

What was your primary form of communication with BlackPoint IT?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Having a hold call-back option in key to our business strategy. Surprisingly, there were few other companies who could offer this feature in exactly the way that wanted it. So, from a technology standpoint, BlackPoint has been helpful.

Are there any areas for improvement or something BlackPoint IT could have done differently?

We have had numerous issues with our phone tree and work/holiday hours configuration. There is no self-service solution, which would be a HUGE improvement. Other phone serice providers offer a self-service option for business hours and phone tree configuration. Having to open a support ticket to make small changes is a pain, and BlackPoint has often gotten it wrong (causing our phones to remain open, when we are closed, and vise-versa).

RATINGS

3.0

Cybersecurity IT Managed Services
Confidential
Jan. 2018 - Ongoing

4.0

Quality: 4.0

Schedule: 5.0

Cost: 4.0

Willing to Refer: 4.5

"They are very responsive and make staff available in person or over the phone."

Mar 20, 2025

GM, Car Rental Company

Anonymous

Hospitality & leisure
Seattle, Washington
51-200 Employees
Online Review
Verified

CompassMSP (formerly BlackPoint IT) provides managed IT services and cybersecurity for a car rental company. The team provides ongoing IT support primarily over the phone.

CompassMSP (formerly BlackPoint IT) is a long-time partner and continues to provide excellent IT services to the client. The team is responsive and addresses the client's concerns quickly. They resolve most issues within the day. The client appreciates that the team's staff is available in person or over the phone.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the GM of a hospitality & leisure company

Describe what your company does in a single sentence.

Rental Car

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BlackPoint IT to accomplish?

They provide IT support to our organization

SOLUTION

How did you find BlackPoint IT?

long term vendor

Why did you select BlackPoint IT over others?

High ratings
Close to my geographic location
Pricing fit our budget

Describe the scope of work in detail. Please include a summary of key deliverables.

Blackpoint provides IT support to our organization

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our relationship with Blackpoint is ongoing - they provide IT services to our company with staff and expertise we simply do not have.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They address our IT services via email primarily - they adress our concerns quickly and resolve most issues within the day.

What was your primary form of communication with BlackPoint IT?

Email or Messaging App

What did you find most impressive or unique about this company?

They are very responsive and make staff available in person or over the phone, not endless directed dialing or bad AI attendants.

Are there any areas for improvement or something BlackPoint IT could have done differently?

Nothing of note

RATINGS

4.0

Showing 31-32 of 32 Reviews

Our Story

Every Compass partnership starts with a simple goal: simplify what’s messy, power the teams who rely on us, and protect what matters. We don’t believe in generic playbooks or rigid templates. We believe in connection, calibration, and cultivation: the 3 C’s that define how we work.

Premier Verified means Clutch independently confirmed CompassMSP is a legally registered business,
has had its financial risk status checked (Creditsafe: Moderate Risk), and is backed by 25 verified client reviews averaging 4.9 stars.

Learn More

Verified Client Reviews: 25

Overall Review Rating: 4.9

Source: Clutch

Last Updated: August 17, 2026

Business Entity

Business Entity Name	CompassMSP, LLC
Source	Delaware Division of Corporations
Jurisdiction of Formation	Delaware
Date of Formation	April 25, 2016
Status	Active
Last Updated	May 28, 2026
ID	6026889

Credit Report Results

International Credit Risk Assessment	Moderate Risk
Source	Creditsafe
Last Updated	June 3, 2026

Learn More About The Clutch Verification Process

Locations (10)

67 Prospect Avenue Hartford, CT, United States 06106

31 - 40

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CGP&H

(1)

Kim Hamlett

City of Red Oak, Texas

(1)

John Binford

Corporate Traffic Logistics

(1)

Christian Retana

Granite Comfort LP

(1)

Mark Litvak

The Katsikos Group Inc

(1)

Henry Fabian

Therm O Web Inc

(1)

Steve Sandler

Additional Connections

(8)

CompassMSP

Start With a Partner You Can Trust

1 Language that we service

5 Timezones that we service

10 Locations

Services

Focus

Industries

Clients

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

Reviews

CompassMSP Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Valuable Strategic Guidance

Exceptional Responsiveness

Tailored Solutions for Diverse Needs

Continuous Improvement Opportunities

Strong Project Management

Professional and Knowledgeable Team

Reviews mentioning:

CompassMSP Reviews

Call Center Services for Insurance Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Managed IT Services & Cybersecurity for Car Rental Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Portfolio & Awards

About the Team

Our Story

Verification

Business Entity

Credit Report Results

Location

Locations (10)

Contact

Connect with CompassMSP on Social

Connections

CGP&H

City of Red Oak, Texas

Corporate Traffic Logistics

Granite Comfort LP

The Katsikos Group Inc

Therm O Web Inc

Additional Connections