CodeBudee Solutions (M) Sdn. Bhd.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of an IT company that provides SaaS subscription services with a comprehensive all-in-one platform for optical retail, including electronic medical records (EMR), point of sale (POS), and multiple optometry-related web tools aimed at aiding the optometry industry in digitalizing in Malaysia.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CodeBudee Solutions to accomplish for your company?

We hired CodeBudee Solutions to transform our vision into a complete, all-in-one digital platform. As optometrists, we contributed our industry knowledge, business goals, and understanding of the day-to-day challenges faced in our field, while their team translated these insights into a practical and user-friendly technology solution.

SOLUTION

What was the scope of their involvement?

CodeBudee Solutions has handled the end-to-end development of our SaaS platform for optical retail businesses. They’ve supported us throughout the entire development journey — from planning the platform’s architecture and workflows to setting up the database, developing the backend systems, and designing the frontend UI/UX. Their team has essentially built the platform from the ground up, guiding us through the technical aspects and turning our ideas into a functional, scalable solution that supports our business needs.CodeBudee Solutions has delivered a comprehensive range of integrated modules designed specifically for optometrists and optical retail businesses. The key features include:These modules have been brought together within one centralized SaaS platform, allowing information and workflows to move more smoothly across the business.

What is the team composition?

We’ve worked with 2–5 teammates from CodeBudee Solutions.

How did you come to work with CodeBudee Solutions?

We found them through a referral. We chose them over other options because they had high ratings, were close to our geographic location, had pricing that fit our budget, had a great culture fit, and offered good value for the cost. They gave us the best confidence in the project we were going to work on (compared to three other companies). They understood our requirements and made us understand that they could deliver the product nicely throughout several discussions.

How much have you invested with them?

We’ve spent around $10,000 to $49,999.

What is the status of this engagement?

We started working together in November 2024, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The clearest measure of success is that CodeBudee Solutions has transformed our initial ideas and industry knowledge into a fully functional SaaS platform for optical retail businesses. We’ve seen meaningful improvements in several areas:Another important outcome is the successful translation of highly specialized optical-industry requirements into practical digital features. Our team has contributed the clinical knowledge and real-world workflow requirements, while CodeBudee Solutions has converted them into a stable and usable product.We measure progress primarily through development milestones. CodeBudee Solutions has successfully completed the key foundational modules and established the core infrastructure of the platform. We’re now moving into the next phase, which includes:A significant indicator of success is that the project has progressed from an initial concept into a functional platform with working modules and a clear development roadmap. Each completed milestone brings us closer to integrating clinical care, optical retail operations, intelligent automation, education, and research within one platform.From our perspective as the client, we’ve also been very satisfied with CodeBudee Solutions’ ability to understand our specialized requirements as optometrists and translate them into practical technical solutions. Their responsiveness, communication, and willingness to refine the platform alongside us have given us confidence in the project’s direction.Once the platform is fully deployed and used at a larger scale, we intend to measure outcomes such as time saved on administrative work, reductions in manual data entry, user adoption, workflow completion time, user satisfaction, and improvements in operational performance. For now, the completion of the core modules and steady progression into more advanced features are the strongest measurable indicators of success.Within the first six months, the platform has attracted nearly 30 users, and the early feedback has been encouraging. This is particularly meaningful because, for many practitioners in the optical industry, it’s their first experience using a comprehensive digital platform that goes beyond a traditional POS system.Users have responded positively to the idea of bringing clinical, operational, and optical tools together in one platform. Instead of using a POS system mainly for sales transactions, practitioners can begin digitalizing a broader range of workflows, including patient records, appointments, clinical references, calculations, visualization, and reporting.Introducing a more comprehensive digital workflow requires some adjustment, especially for users who are accustomed to traditional or largely manual processes. However, the overall response has been positive, and the feedback has helped us identify opportunities to further improve usability, simplify workflows, and enhance existing modules.Reaching nearly 30 users within six months, together with their willingness to adopt a new way of working, has been an encouraging early indicator of the platform’s relevance and potential impact. It has also reinforced our confidence in CodeBudee Solutions’ ability to turn our industry knowledge into a practical solution that practitioners can understand and use.

How did CodeBudee Solutions perform from a project management standpoint?

CodeBudee Solutions manages the project in a flexible, collaborative, and solution-oriented manner. Some deliverables have taken longer than originally expected, but this has largely been because our requirements have continued to evolve as we’ve reviewed the platform and developed new ideas throughout the process.Whenever we’ve introduced changes or raised new concerns, their team has taken the time to understand the underlying need and propose practical solutions. They’ve been able to adapt the platform without losing sight of our overall objectives, even when this has required revising earlier plans or workflows.What we appreciate most is that they don’t treat our requests as simple technical tasks. They focus on resolving the actual concerns behind them and finding solutions that work for our business and industry. Although the evolving scope has occasionally affected the original timeline, we’ve found their adaptability, commitment, and problem-solving approach more valuable than strictly following a schedule that no longer reflects the project’s changing requirements.

What did you find most impressive or unique about them?

What has impressed us most about CodeBudee Solutions is their ability to translate our industry knowledge and vision into a practical digital product. As optometrists, we understand the clinical and operational challenges we want to solve, but we don’t always know the technical terminology or the best way to implement our ideas. Their team has successfully bridged that gap.They’ve taken responsibility for the full technical journey — from planning the platform architecture and database to developing the backend, frontend, and UI/UX. More importantly, they’ve made the effort to understand the purpose behind our requests instead of simply following instructions.Their adaptability and problem-solving approach have been especially valuable. Our requirements have continued to evolve throughout development, and whenever we’ve raised a concern or proposed a change, they’ve worked with us to find a practical solution. They’ve remained focused on our broader goals while adapting the platform to our changing needs.This combination of technical expertise, flexibility, and genuine understanding of our vision is what has made the collaboration unique. We’ve felt that they’re not merely an outsourced developer but a committed technology partner helping us turn our optical-industry expertise into a meaningful and scalable SaaS platform.

Are there any areas they could improve?

At this stage, we don’t have any significant areas of improvement to highlight. CodeBudee Solutions’ performance has gone far beyond our initial expectations.Developing a specialized SaaS platform for the optical industry involves evolving requirements, complex workflows, and frequent refinements. Throughout the project, their team has remained responsive, flexible, and committed to finding practical solutions whenever our needs have changed or new concerns have arisen.While some timelines have been extended due to changes and additions from our side, they’ve consistently adapted and focused on delivering the right solution. We especially value their ability to understand the intention behind our requests and provide thoughtful technical recommendations rather than simply executing instructions.Overall, we’re very satisfied with their performance and consider them a reliable technology partner for our platform’s continued development.