Coal.Software

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a grocery store.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Coal.Software?

We started delivering food to our customers, and we needed help developing a software solution to facilitate transactions. 

SOLUTION

What was the scope of their involvement?

First, we collaborated with Coal.Software in designing the solution. We gave them our idea, and they provided us with the product design, making our concept more sellable. 

From there, Coal.Software has created our web-based app. On the frontend, users can order packages and schedule a delivery. Meanwhile, our team can segregate goods, plan routes, and track packages on the backend. 

Coal.Software is providing us with constant development support. When we need something, we schedule a meeting with their team to discuss what we can do to improve the app. We exchange ideas, and they will then implement improvements on the software.  

In addition, Coal.Software has helped us with social media marketing. They’ve designed our brand identity, and we are using their work on our marketing efforts. They’re currently managing our social media accounts. 

What is the team composition?

I’ve worked with a project manager, a social media specialist, a graphic designer, and a UI designer. Their development team is also working behind the scenes. 

How did you come to work with Coal.Software?

We found them through a Google search. 

How much have you invested with them?

We’ve spent €20,000 (approximately $23,000 USD). 

What is the status of this engagement?

We’ve started working together in July 2016, and our partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

It has been a positive experience working with Coal.Software. They’ve visualized, contextualized, and developed our idea, transforming it into a working product. I’m delighted with our partnership — they’ve been on our side throughout the process. 

Coal.Software’s efforts have jumpstarted our online sales, which is now twice as big as our regular sales. It has been an enormous step forward for our company, as we now have a way of reaching out to clients from different regions. Right now, our online store is our main source of sales. 

How did Coal.Software perform from a project management standpoint?

Coal.Software is fast — they’ve delivered based on their commitments. We communicate through emails, phone calls, and in-person meetings. 

What did you find most impressive about them?

Coal.Software’s team is very efficient. Software development depends on various factors working together, and they’re effective at doing that. After we’ve finalized designs, they can build features in 2–3 weeks. 

Working with Coal.Software feels like they’re a part of our company. They know what we want to achieve and come up with ideas to help us accomplish our goals. 

Are there any areas they could improve?

I can’t think of anything. 

Do you have any advice for potential customers?

Be open-minded — they will propose solutions that you won’t think of and might be better than your ideas.