ClearSky

BACKGROUND

Please describe your company and position.

I am the Chief Digital Officer of Wolfson Brands

Describe what your company does in a single sentence.

Our missions is to inspire our customers, our people and our community to Live Life Better.
By creating a global wellness marketing network, brands, products and communities that inspire and facilitate change.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ClearSky Logic to accomplish?

• Website development

SOLUTION

How did you find ClearSky Logic?

Referral

Why did you select ClearSky Logic over others?

• Close to my geographic location
• Referred to me
• Company values aligned

How many teammates from ClearSky Logic were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Working with ClearSky we delivered a large e-commerce project on the Shopify platform including subscriptions, a loyalty program, customized customer accounts and a quiz. Since then we've continued to work across a range of our e-commerce brands delivering work in a way that reduces our reliance on our tech function and places more control in the hands of our marketing teams.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Success was measured by on-time delivery of key features and milestones. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management at ClearSky has been exceptional, we have regular meetings for the prioritization of our backlog and review of work in progress and demonstration of delivered features.

The team at ClearSky have always delivered features on time and set reasonable expectations up front for the delivery of features.

What was your primary form of communication with ClearSky Logic?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The ClearSky Logic team is incredibly adaptable and takes on complex projects in a methodical way, delivering work in small chunks so that you can see constant progress. 

Are there any areas for improvement or something ClearSky Logic could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the CEO of UR Payment Technologies (URocked)

Describe what your company does in a single sentence.

URocked is a digital tipping platform that allows customers to send tips directly to services workers knowing that they will receive 100% of the tip 100% of the time.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ClearSky Logic to accomplish?

• Create a Native Version of the URocked App
• Update the UI and UX to give URocked a nicer look and feel
• Introduce and create new updates for the app for example "Team Tips"

SOLUTION

How did you find ClearSky Logic?

Referral

Why did you select ClearSky Logic over others?

• Pricing fit our budget
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from ClearSky Logic were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Clearsky Logic were selected to overhaul the existing URocked app by making it a native experience whilst adding a better UI/UX interface. Upon completion new features were then added to extend our offering to our members.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Straight away we noticed huge gains in performance and user interaction. This was down to the re configuration of our Azure services and the updated User Interface and Tech Stack that was used to redevelop URocked.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They always accommodate our deadlines, especially when urgent projects or enhancements need to be squeezed in.

What was your primary form of communication with ClearSky Logic?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The honesty and knowledge that CSL have been able to offer URocked has been integral in our successes to date. The team members that have been placed on The URocked project voice their opinions and suggestions which is a breath of fresh air as they will see problems in what we are asking for and suggest alternative and far better solutions!

Are there any areas for improvement or something ClearSky Logic could have done differently?

N/A

BACKGROUND

Introduce your business and what you do there.

I'm the co-founder and CTO of Gigged.ai, a digital sourcing platform.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ClearSky Logic?

We built an MVP, which led us to the market. We didn’t have the necessary technical resources in-house, so we needed a company that could help me build the complete platform from the ground up.

SOLUTION

What was the scope of their involvement?

We hired ClearSky Logic to create the full version of our MVP, which involves taking what I’ve built and rebuilding it to make it more scalable and enterprise-ready. They're using the Azure Suite for hosting, and the platform has a .NET Framework with a React frontend.

What is the team composition?

We’ve worked with Brogan (Head of Client Services), Matthew (Software Engineer), Michael (Software Developer), Laura (Product Design Lead), and Ian (Project Manager).

How did you come to work with ClearSky Logic?

We found ClearSky Logic through online research.

How much have you invested with them?

We’ve spent around £110,000 (Approximately $120,000 USD) so far.

What is the status of this engagement?

We started working together in May 2022, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

ClearSky Logic has built and delivered what we initially agreed on, and we’ve since decided on additional features to implement. Everything’s working perfectly, and we’re now able to sell our product.

How did ClearSky Logic perform from a project management standpoint?

ClearSky Logic has performed well in terms of project management. They use DevOps for project management and Slack for communication.

What did you find most impressive about them?

I’m impressed with ClearSky Logic’s technical capabilities. I also appreciate how nice and easy it is to work with them.

Are there any areas they could improve?

No.

Do you have any advice for potential customers?

Having a hybrid approach where the in-house developers work closely with the ClearSky Logic team is a good idea.

BACKGROUND

Please describe your company and your position there.

I'm the founder of Ittria.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ClearSky Logic, and what were your goals?

When the company was purchased we inherited systems that had not been improved for some years and were in need of a strategy to bring together the functionality of the various systems into a new platform that could not only ingest data from various sources but also deliver the original functionality as well as a host of new functions.

SOLUTION

How did you select this vendor and what were the deciding factors?

Having worked with the team at ClearSky in the past we know their capabilities and had already developed a great working relationship which made the decision that much easier. We even looked at building our own team but opted for the expertise and flexibility that working with ClearSky brings in addition to the quality of the development team.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They designed a modular platform that allows the company to take in data from a variety of sources and puts into a single format for use by the various applications. Each application could then be built on top of that core platform as and when the company had the budget to do so. This allowed for incremental improvements rather than making a bet on one big solution.

How many people from the vendor's team worked with you, and what were their positions?

In total about 4 people worked on the project which is ongoing.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We've been able to automate the transfer of data from our sales channel which greatly reduces errors but most importantly ensures data is sent regularly - a key change given the impact of Covid on staffing levels at our sales channel partners. As data equates to revenue for the company this is a key change to the business risks but also is an opportunity as it differentiates us from our competitors.

Describe their project management style, including communication tools and timeliness.

PM has been great using the normal tools such as Jira and Trello. Along with the team being there to manage any exceptional items.

What did you find most impressive or unique about this company?

The ability to increase and decrease the resource requirements as budget and internal team resource allowed. It's refreshing to have the outcomes as expected from the briefing process.

Are there any areas for improvement or something they could have done differently?

Actually it's our company that could have done a better job of managing budgets so that progress wasn't delayed by lack of budget.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO and founder of a mobile car care company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ClearSky Logic?

We were addressing a really large, fragmented market with tens of thousands of operators who struggle to manage their marketing, bookings, and other processes like that. We have a platform that acquires customers for our clients and help them retain those clients. Our job is also to build technology that automates processes.

SOLUTION

What was the scope of their involvement?

We’ve done multiple projects with ClearSky: they developed our backend workflow system, an algorithm to automate. In total, there have been 4–5 major projects over the course of a couple of years.

One of our specific projects was a mobile application for iOS and Android. This app allows customers to book appointments, select different services, and cancel and reschedule appointments. They can also add different cards and addresses to their profile.

We were clear in our brief, and they stuck to our budget. We’d already created wireframes for the app — it’s both a mobile app and a web app. There was a lot of back and forth to agree on the requirements. Their work on the app was done in React Native.

What is the team composition?

We’ve worked with around 10 people, including their founder, a couple of project managers, and developers of various levels.

How did you come to work with ClearSky Logic?

We really liked their modern development practices; they’re quite a progressive company. Just like us, they were interested in a long-term relationship and seemed to have integrity. I trusted them with our business.

How much have you invested with them?

We’ve spent about £150,000 in total with them (approximately $173,000 USD).

What is the status of this engagement?

We’ve worked together since January 2021.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Clear Sky has made a major impact on our business. They know what they’re doing, and they deliver exactly the way we ask for them to do — without compromising the quality of the work they do and the fact that they're genuinely committed to the project

What evidence can you share that demonstrates the impact of the engagement? 

We were looking at measures like customer acquisition costs, retention, cohort analysis, and lifetime value of customers. One of my favorite metrics is how many support team members we need in the office per thousand booking.

They’ve improved our customers’ experience as well. They really enjoy not having to call to cancel or reschedule their appointments.

How did ClearSky Logic perform from a project management standpoint?

We speak every week and can call them anytime. Slack supports our communication, as well as Excel sheets and Word documents.

What did you find most impressive about them?

Their ability to accomplish tasks with a straightforward process stands out. My expectations of working with technology development companies is that the project will be difficult, but this has been very smooth.

Are there any areas they could improve?

I can’t think of anything specifically.

Do you have any advice for potential customers?

It’s important to have one person in the management position. You can’t outsource this to someone else. Other than that, ClearSky will take care of the rest.

BACKGROUND

Please describe your company and position.

I am the ADMIN of BFY

Describe what your company does in a single sentence.

We are a technology company that truly ID people, whilst also eliminating fraud and protect privacy at the same time.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ClearSky Logic to accomplish?

• Audit
• review of our technology

SOLUTION

How did you find ClearSky Logic?

Referral

Why did you select ClearSky Logic over others?

Referred to me

How many teammates from ClearSky Logic were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

ClearSky have always done what was asked of them, when it was asked, with a clear delivery plan

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Assessment of existing tech platform and architectural choices
• Assessment of the User Experience from multiple user perspectives. 
• Identified main user types of the existing / future platforms Created mobile app designs with proposed UX improvements based on UX reviews.
• Built proof of concept solutions demonstrating main functional areas with quick turnaround times. 
• Designed new data models and application architecture for new scalable tech platform.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

p & C

What was your primary form of communication with ClearSky Logic?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

ClearSky's staff always maintained a professional outlook and seemed genuinely interested in the progression of our business. They were very much focussed on business outcomes that could be achieved with a small number of specialist individuals being brought into the team as needed rather than needing a large number of people to achieve anything. 

Systems were designed to be as simple as possible without sacrificing functionality, not creating unnecessary complexity. Short term deliverables as an MVP were prioritised with longer term strategic objectives also considered.

Are there any areas for improvement or something ClearSky Logic could have done differently?

N/A