ClearCom IT Solutions, Inc.

BACKGROUND

Please describe your company and position.

I am the Controller of Recon Remediation & Construction Outfitters

Describe what your company does in a single sentence.

Equipment and water filtration systems rental

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ClearCom IT Solutions, Inc. to accomplish?

• Manage our IT systems
• Be availabe to fix any issues as they came up
• Advise as to computers or other items needed and buy equip from them
• Recent project was to transfer email service to them and pgrade to Windows 11

SOLUTION

How did you find ClearCom IT Solutions, Inc.?

Referral

Why did you select ClearCom IT Solutions, Inc. over others?

Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

• Transfer email service to Clear Com
• fix Outlook issues
• Set up security for emails
• check status of computers we use
• upgrade to Windows 11

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They fixed everything with Outlook, emails transferred to them, answered questions - all were resolved and we are good to go

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Immediate response time; Called to check on anything needed; ensured we were up and running

What was your primary form of communication with ClearCom IT Solutions, Inc.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Knowledgeable, friendly, quick response time, positive results, it was great to work with ClearCom IT Solutions, Inc.

Are there any areas for improvement or something ClearCom IT Solutions, Inc. could have done differently?

None for me

BACKGROUND

Please describe your company and position.

I am the Co-CEO of a legal company

Describe what your company does in a single sentence.

Legal counsel for philanthropy and the nonprofit sector.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ClearCom IT Solutions, Inc. to accomplish?

• Allow us to download files from a particular site.

SOLUTION

How did you find ClearCom IT Solutions, Inc.?

Referral

Why did you select ClearCom IT Solutions, Inc. over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from ClearCom IT Solutions, Inc. were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Vendor software downloads stopped working. They were able to diagnose and provide a solution within an hour.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We are now able to download the files that were not able to be downloaded.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Response within a day and solution within an hour.

What was your primary form of communication with ClearCom IT Solutions, Inc.?

Virtual Meeting

What did you find most impressive or unique about this company?

They wery helpful and communicative.

Are there any areas for improvement or something ClearCom IT Solutions, Inc. could have done differently?

None.