Civitta

BACKGROUND

Please describe your company and your position there.

I'm a co-founder of a company specializing in digital marketing in the automotive industry.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Jazz Pixels, and what were your goals?

We hired JazzPixels to develop company's style, create branding and design for all our products as well as our company's website.

SOLUTION

How did you select Jazz Pixels and what were the deciding factors?

I searched for the award-winning teams in Eastern Europe and gave them a try on another project 10 years ago. Since then we had worked on a number of different projects including web design and mobile development.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We usually provide them technical specifications and our vision for the project. Then they create a detailed document with all our requirements. Using that doc they create mockups and wireframes. After we confirm all UX nuances they create visual styles and design which is then converted to HTML & CSS.

How many people from the vendor's team worked with you, and what were their positions?

Usually, it's a project manager, a UX developer, a designer, a couple of front-end developers and back-end engineers when applicable.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The design of a product they developed is well received by our clients and is being successfully sold on the market. We are also happy with the quality of their work and JazzPixels' adherence to the timelines.

Describe their project management style, including communication tools and timelines.

JazzPixels are very flexible and the project management tools they use work well for us (Trello, Figma, Github).

What did you find most impressive or unique about this company?

JazzPixels has a talented team of professionals who often go beyond just working the spec, they provide creative solutions and improvement ideas for our products.

Are there any areas for improvement or something they could have done differently?

I am fully satisfied with working with them, and cannot suggest any changes.

BACKGROUND

Introduce your business and what you do there.

I am a product manager for a company which has grown as a spin-off from a media company. We are trying to make urban life a bit better.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Mediapark Kaliningrad?

We had a project dealing with public transport systems, providing information such as when the next bus would come. It was a complex and unique system, so we were interested in finding a local company with enough experience for dealing with a project of this scope. My boss, the owner of the company, had some conceptual ideas, but we needed to work them out and understand what the details would be. It was important to us that the app work properly and not overload users with too many functionalities.

SOLUTION

What was the scope of their involvement?

I communicated with their team, outlining the project idea. I collected some reference data, watching out for best practices from around the world. The app will inform people about bus arrival times, as well as provide maps and directions. Since we are a media company, the app will also deliver news items.

We have developed a kiosk system with a touch panel that is located at bus stations. Right now, we’re ready to proceed with the site and are working on an application as well, which will be developed natively for iOS and Android. The early stages of the project involved design and prototyping. The team coded the backend servers which enable the functioning of the touch panel and made it so that the website and application will be able to work on the same server. This is quite convenient for us.

We use Linux on our systems, which connects with Raspberry Pi devices. The local CRM [customer relationship management] system we use in Russia is called Bitrix24.

What is the team dynamic?

The team varied at different stages, but we’ve worked with at least 5–6 people from Mediapark, including a database expert, a Bitrix24 CRM expert, a CTO [chief technology officer], a project manager, and designers.

How did you come to work with Mediapark Kaliningrad?

It was a challenge to find people with enough expertise and flexibility to wait for our decisions. We also needed to test the software on real touch panels, so the team needed to be located in the Kaliningrad region. Mediapark was the perfect match for us.

How much have you invested with them?

The cost of their work has been just below $70,000.

What is the status of this engagement?

We had our first meeting with them more than a year and a half ago, in June 2016. The contract was signed in November and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We haven’t released the platform yet, so I cannot mention any numbers. Working on this project hasn’t been easy since we’ve changed our concept and ideas multiple times. Mediapark’s team needed to have strong nerves in order to proceed.

We have already given several presentations to our local administration and the city manager. The touch panel is in place at bus stops and we are getting investments in order to scale the project. If the quality level had not been good, we wouldn’t have been able to do any of this.

How did Mediapark Kaliningrad perform from a project management standpoint?

The initial concept was for an application, but we’ve released the touch-panel system first. We always changed our minds, but the team from Mediapark was flexible. Project management is their strongest point. The owners of their company have their own vision, which helped us maintain flexibility. They respond quickly and have worked out good prices for us. We were never dissatisfied with deadlines or anything else.

They are located in the same city as us, which is quite convenient. I can go to their office and work face-to-face when we needed to discuss issues. We also use email and phone to keep track of things, and they have their own task-management system. We keep in touch with their project manager, so if something required our input immediately, he would give us a call.

At one point, we needed to make a presentation for our bosses in administration. Mediapark helped organize that conference in the space of an hour, even though it wasn’t something they were obliged to do.

What did you find most impressive about them?

Their ability to respond adequately to the way in which the client wants the project to be managed. Mediapark understood our Russian thinking and were willing to change contracts and work with us as we were. They were never hard on us and were willing to make different agreements. This enabled us to continue the partnership, along with the adequate mix of price and expertise.

Are there any areas they could improve?

There are always things we can improve. Mediapark could work more on visual designs. They know how to do things technically, but visually-pleasing designs are not their strongest point. Hiring a designer who is able to follow trends and work quickly would enable them to charge even more.

BACKGROUND

Introduce your business and what you do there.

We are a development company specializing in e-commerce platform development. Our platform features 700 different apps and is being used by various customers from various segments, from medical to retail and wholesale. We have very large retailers as customers, but we also work with businesses that only sell one product online.

I am the founder of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Mediapark Group?

A number of our customers have requested mobile-centric functionalities. As an example, one of them is managing a fleet of drivers who pick up blood samples from doctors. They needed to make sure that the drivers could log in on a mobile app and see their route, scan orders, and so on. We don't have an in-house mobile development team and needed help in this area.

SOLUTION

What was the scope of their involvement?

Mediapark Group was involved in designing the interface and coding the fleet app. We provided server-side APIs for their developers to use.

Another client using our e-commerce platform wanted to provide an app which gave their clients the same shopping experience as the website. The app had custom pricing and discounts, real-time notifications, and so on. Mediapark Group built this app for Android and iOS, along with 15–20 others over the course of our collaboration. Mediapark Group has developed three apps for Windows Phone as well.

Internally, we are using C#, MySQL, and Entity Framework as a middle-tier. Mediapark Group was given access to our web-based APIs.

Depending on the scope of a project, Mediapark Group's team varied from 1–6 developers and a project manager.

How did you come to work with Mediapark Group?

It was important to see who I was dealing with, and not choose a fake company. We have serious clients, so it would be a liability for us to take on a project and fail to deliver it. I went through many different options and gave each candidate a test assignment for creating a small app which connected to our backend. I also looked at their portfolios, organization, and response times. Mediapark Group delivered the best result and also had adequate pricing. After our small initial project, I met with Mediapark Group's team at their Minsk office and became comfortable enough to assign them a larger project.

How much have you invested with Mediapark Group?

The cost of Mediapark Group's work has been above $100,000.

What is the status of this engagement?

We started working with Mediapark Group three years ago. We have a few ongoing projects with them, including one which is in production and another in test mode. We are collaborating with the client in order to make small functionality changes. There is also another project which we've put on hold after needing to further develop requirements.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

In general, I'm very happy with Mediapark Group. I'm not looking for alternatives and don't plan to create an in-house mobile team either. Mediapark Group gets the job done, and the management is responsive and reliable.

How did Mediapark Group perform from a project management standpoint?

Mediapark Group has a very good project management team. There is strong follow-through, they're always available, and they try to understand our problems.

We have our own CRM [customer relationship management] platform which is used by Mediapark Group's developers, but we also use third-party tools like Status Hero, Flowdock, and uTrack.

What did you find most impressive about Mediapark Group?

Compared to other companies we've interviewed and worked with in the past, Mediapark Group's team tried to understand the big picture first, and have gone through the process with us. Mediapark Group is a solid, good company with which I'm comfortable.

Are there any areas Mediapark Group could improve?

We can always wish for more in terms of pricing model and working speed, but Mediapark Group is on par.

BACKGROUND

Please describe your company and position.

 I am the Chief Information Security Officer of a financial services company 

Describe what your company does in a single sentence.

Our company provides comprehensive core banking solutions, including acquiring, issuing, and loyalty services, for over 100 financial institutions across the region.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Civitta to accomplish?

• Translate niche business concepts into formal functional and non-functional requirements.
• Design intuitive user experience (UX) journeys for complex workflows.
• Develop a critical new platform utilizing a modern technology stack.
• Deliver a solution that balances strict security standards with seamless usability.

SOLUTION

How did you find Civitta?

• Online Search
• Referral

Why did you select Civitta over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Civitta were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Following a comprehensive RFP process spanning Asia and Europe, we engaged Civitta to lead the end-to-end development of a critical new platform. Their scope of work was extensive, bridging the gap between high-level business vision and technical execution.

​They began by deep-diving into our niche industry requirements, translating our concepts into formal documentation, including detailed functional and non-functional specifications. From there, they managed the design phase, mapping out complex user experience (UX) journeys to ensure the workflows were intuitive despite the backend complexity.

​The final and most critical phase was the engineering itself. Civitta codified these requirements into a robust, modern technology stack. A key deliverable was achieving a precise balance between strict security compliance (essential for our sector) and a frictionless user experience, a challenge they navigated successfully.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We are about to release the pilot. Outcomes which have been met so far include:

• Delivery: Successful translation of niche requirements into a fully functional platform, delivered within the planned timeline.
• Security: Achieved the critical balance of security and usability; the platform passed all security audits, while maintaining a frictionless user experience.
• Quality: High fidelity implementation of the UX journeys, resulting in streamlined workflows for the end-users.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Civitta took full ownership of the project management. They treated me as a true partner. Keeping me informed and consulting on critical decisions, while also professionally holding me accountable for my own deliverables to keep the project moving.

They maintained an impressively high cadence, often exceeding my expectations with the volume of work completed between regular check-ins.

Their workflow was highly flexible; if I missed a scheduled online meeting, they would proceed and record the session, allowing me to review progress and provide feedback asynchronously.

What was your primary form of communication with Civitta?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most, even before we got to the technology, was their ability to bring structure to complexity. I often conveyed niche knowledge in long, unstructured sessions, yet Civitta was able to translate those discussions into impressively detailed and accurate requirements.

Their discovery sessions were exceptional. They didn't just record what I said, they interrogated the concepts to extract requirements I hadn't even realized we needed. This intellectual rigor, combined with their modern development methodologies and tireless work ethic, was truly unique.

Are there any areas for improvement or something Civitta could have done differently?

I honestly have no recommendations for improvement regarding their style or approach. As a C-level executive and experienced technologist for one of the largest fintech companies in the region, I typically drive the methodology. However, with Civitta, I found myself learning from them. Their execution was exemplary.

BACKGROUND

Please describe your company and position.

I am the Founder & CEO of Storeplay

Describe what your company does in a single sentence.

Storeplay is the world's only sensory retail experience platform that improves store performance - operational and sales - through music, signage, scenting and queue management wrapped in its own Retail Media Network.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire HackTech to accomplish?

• Help us complete od Storeplay Unified Admin that brnings all of our technology into a SSO platform
• Rebuild our Storeplayer Media Player

SOLUTION

How did you find HackTech?

Referral

Why did you select HackTech over others?

• High ratings
• Other vendors recommended them

How many teammates from HackTech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

HackTech helped Storeplay complete the build of our Unified Admin which brings our disparate business units of music, signage, scenting, queue management & retail media into a SSO platform.

They also rebuilt our Storeplayer Media Player to improve playback performance and allow for dual audio and video output and synchronous Ads between tracks.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Improved media player performance and a new Admin.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

HackTech managed the deliverables well and played a massive part in delivering the project on time.

What was your primary form of communication with HackTech?

Virtual Meeting

What did you find most impressive or unique about this company?

Communication, dev quality and commitment to the project - they really care.

Are there any areas for improvement or something HackTech could have done differently?

No, working with them was a great experience, and we continue to use them.

BACKGROUND

Please describe your company and position.

I am the Project Manager/Graphic Designer of an it services company

Describe what your company does in a single sentence.

GPS tracking solutions, telematics.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mediapark to accomplish?

• Update existing logo and create a brandbook.
• Create a website for our rebrand.
• SEO optimisation.

SOLUTION

How did you find Mediapark?

Referral

Why did you select Mediapark over others?

• Pricing fit our budget
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from Mediapark were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Creating a brand identity update, logo refresh. New logo/brand guidelines have been used while creating a new website for telematics company. New website design, layout as well as new structure.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We had to official metrics, but are very happy with overall finished product.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Excellent project management. The team is always on top of things. Deadlines are always met. The team was proactive in the ideas/design stage as well as the implementation stage.

What was your primary form of communication with Mediapark?

Email or Messaging App

What did you find most impressive or unique about this company?

The overall flow of the project was exceptionally easy and clear. The team was flexible and always quick to respond to any questions or issues.

Are there any areas for improvement or something Mediapark could have done differently?

Can't think of any.

BACKGROUND

Please describe your company and position.

I am the CEO of VirtualOffice

Describe what your company does in a single sentence.

We are a team of professional consultants to help abroad businesses to incorporate in Moldova and remotely manage their business.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mediapark to accomplish?

• Create a website for online presence and lead generation

SOLUTION

How did you find Mediapark?

• Online Search
• Other

Why did you select Mediapark over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Mediapark were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Website www.virtualoffice.md, with a mobile version. The website has blog, calculator, call to action, contact form, custom CMS and CRM

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• 90% of our clients are contacting us from our website developed by Mediapark.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Working with Mediapark was an absolute pleasure due to their exceptional project management skills. They were prompt in understanding our objectives and delivered items on time, consistently meeting deadlines. Mediapark's team was highly responsive to our needs, always available for consultations, and adaptable to changing requirements. Their dedication to our project's success was commendable.

What was your primary form of communication with Mediapark?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They were very "human" and down to earth in comparison to other experiences.

Are there any areas for improvement or something Mediapark could have done differently?

We're happy with everything

BACKGROUND

Please describe your company and position.

I am the Ceo of BurgerCraft

Describe what your company does in a single sentence.

We make the best burgers in Chisinau.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mediapark to accomplish?

• Branding
• Site development

SOLUTION

How did you find Mediapark?

Referral

Why did you select Mediapark over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Mediapark were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We needed a deliver web platform for our Burger restaurant

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

https://burgercraft.md/

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything was delivered on time and perfectly.

What was your primary form of communication with Mediapark?

Email or Messaging App

What did you find most impressive or unique about this company?

They are very professional and provided a helpful consultation before starting the project

Are there any areas for improvement or something Mediapark could have done differently?

Nothing comes to my mind. I would continue with them

BACKGROUND

Please describe your company and position.

I am the Communication expert of a consulting company

Describe what your company does in a single sentence.

Environmental consulting and project management

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mediapark to accomplish?

• Project website design and software development

SOLUTION

How did you find Mediapark?

Referral

Why did you select Mediapark over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

What was the size of Mediapark’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Creating a responsive UX/UI design for a project website in accordance with the project’s visuals identity submitted by the Customer,

The website will be available in two languages, English and Russian.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• The design and website programming delivered, the website has been launched.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Highly responsive project management from the side of Mediapark. The project manager was always available to address all questions and requests. The website was launched before the agreed deadline.

What was your primary form of communication with Mediapark?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The company was client-oriented and highly reliable. The team responded promptly to any request or question. They also always look for and give advise on best solutions for certain website features.

Are there any areas for improvement or something Mediapark could have done differently?

Nope.

BACKGROUND

Please describe your company and position.

I am the Sales Director of PROdigital

Describe what your company does in a single sentence.

TV broadcasting, a news web site and a women lifestyle web site.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mediapark to accomplish?

• Creation of www.protv.md web site
• Creation of www.perfecte.md women site and other 4 sub-sites
• Support and SEO of the above web sites

SOLUTION

How did you find Mediapark?

Online Search, Referral

Why did you select Mediapark over others?

Great culture fit, Good value for cost

What was the size of Mediapark’s team?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

6 sites and sub-sites: protv.md, perfecte.md, inprofunzime.protv.md, gsd.protv.md, isanatate.protv.md, osp.protv.md

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Web-site launched and functional

Describe their project management. Did they deliver items on time? How did they respond to your needs?

very proactive and responsive to our requests

What was your primary form of communication with Mediapark?

In-Person Meeting, Email or Messaging App

What did you find most impressive or unique about this company?

They used the latest technologies and were very flexible in project implementation.

Are there any areas for improvement or something Mediapark could have done differently?

No