CITAVEN, LLC

BACKGROUND

Introduce your business and what you do there.

I’m the controller of Norel Animal Nutrition USA, a manufacturing supplements for animals.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CITAVEN, LLC to accomplish for Norel Animal Nutrition USA?

CITAVEN, LLC has been instrumental in helping us create a safer, more organized IT environment. Their team has provided reliable support, guidance, and expertise to improve our IT infrastructure and operational processes. We especially value their commitment to helping us strengthen security, maintain organized systems, and develop local IT capabilities that support business continuity and backup coverage.

SOLUTION

What was the scope of their involvement?

CITAVEN, LLC has played a key role in improving and maintaining our IT infrastructure. Their scope of work has included organizing and optimizing our server room, managing and supporting employee workstations, creating and maintaining an inventory of our IT equipment, and implementing monitoring and alert systems to notify us immediately of any server issues or downtime.They have also provided valuable recommendations for upgrading computer equipment to improve employee productivity and overall system performance. In addition, they have been highly responsive in supporting our day-to-day technology needs, including printers, security cameras, networking equipment, and other IT-related requests.Software and system upgrades included support and optimization of Fishbowl and QuickBooks Desktop, as well as planning and executing new PC migrations to ensure users had up-to-date and reliable workstations. They also helped implement a dedicated Comcast internet service to improve network performance and business connectivity.Hardware improvements included recommending and deploying new computer equipment to enhance employee productivity, organizing and optimizing our server room, and maintaining an accurate inventory of IT assets and equipment.From a security perspective, CITAVEN, LLC assisted in developing and implementing IT policies, reviewing user access permissions, and upgrading role-based access controls to ensure team members had appropriate system access. They also implemented proactive server monitoring and alerting systems to quickly identify and respond to potential issues before they could impact operations.

What is the team composition?

We’ve worked with multiple teammates from CITAVEN, LLC.

How did you come to work with CITAVEN, LLC?

We found them through a referral. We chose them because they were close to our geographic location, their pricing fit our budget, they had a great culture fit, and their company values aligned with ours.

What is the status of this engagement?

We started working together in November 2025, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

CITAVEN, LLC has implemented and supported several software, hardware, and security initiatives that have improved our IT infrastructure and operational efficiency. The project has delivered several measurable improvements to our IT environment and day-to-day operations. CITAVEN, LLC has helped us establish a more organized and efficient server room, implement proactive server monitoring and alert systems, and create a comprehensive inventory of our IT assets. These improvements have increased visibility into our infrastructure and reduced the risk of unexpected downtime.Their recommendations and implementation of hardware upgrades, PC migrations, and network improvements have resulted in better workstation performance and a more reliable user experience for our team. The dedicated internet service has also improved connectivity and overall network stability.From a security and governance perspective, the implementation of IT policies and the review of user roles and access permissions has strengthened our security posture and improved control over system access.Overall, the project has resulted in a more secure, organized, and reliable IT environment, faster response to technical issues, improved system performance, and greater operational efficiency for our manufacturing team.While we don’t have formal metrics for every improvement, we’ve observed several positive outcomes from CITAVEN, LLC’s work. Since implementing proactive server monitoring and alert systems, we’ve experienced fewer unexpected IT disruptions and are able to address potential issues more quickly. The organization of our server room and IT asset inventory has improved visibility and management of our technology resources.The PC upgrade and migration projects have provided employees with more reliable and higher-performing workstations, reducing technology-related delays and improving day-to-day productivity. The dedicated internet service has also improved network reliability and connectivity across our operations.Additionally, CITAVEN, LLC’s responsiveness to support requests involving computers, printers, cameras, and other IT systems has helped minimize downtime and maintain business continuity. Their implementation of IT policies and review of user access roles has strengthened our overall security and operational controls.Most support requests are acknowledged the same day, and CITAVEN, LLC typically reaches out quickly to assess urgency and begin troubleshooting. In many cases, issues are addressed in a way that allows our operations to continue while resolution is being handled in the background, which has reduced the impact of IT disruptions on daily work.Overall, while not formally measured, downtime and operational interruptions have been noticeably minimized due to their faster response and proactive support approach.Moreover, we’ve noticed a positive change in employee satisfaction regarding IT support since CITAVEN, LLC began working with us. Our team now feels confident that when an issue arises, we can contact CITAVEN, LLC and receive the support needed in a timely manner. This has improved trust in IT support availability and reduced frustration when technical issues occur, as employees know there’s a reliable team they can depend on for assistance.

How did CITAVEN, LLC perform from a project management standpoint?

We communicate via in-person meetings, virtual meetings, and emails or messaging apps.

What did you find most impressive about them?

What we find most impressive about working with CITAVEN, LLC is their fast response time and strong teamwork approach. They’re very client-focused and take the time to understand each issue thoroughly before providing solutions.We also appreciate their proactive mindset in exploring multiple options to resolve problems efficiently, rather than applying a one-size-fits-all approach. Their support goes beyond standard IT services, as they also contribute to improving our overall system security and stability across the company.Overall, their combination of responsiveness, problem-solving approach, and commitment to understanding our business needs makes them a valuable partner.

Are there any areas they could improve?

We don’t have any specific areas for improvement to highlight. CITAVEN, LLC has been responsive, supportive, and effective in addressing our IT needs.