Ciona Tech LLC

BACKGROUND

Please describe your company and position.

I am the CEO of an IT services company.

Describe what your company does in a single sentence.

we are CRM organization

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ciona Tech LLC to accomplish?

• revamp our site

SOLUTION

How did you find Ciona Tech LLC?

Referral

Why did you select Ciona Tech LLC over others?

• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Ciona Tech LLC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of Work & Key Deliverables: We engaged Ciona Tech LLC to design and develop a custom CRM solution tailored to our business operations. The project scope included: Requirements Gathering & Planning:Ciona Tech conducted detailed sessions with our team to understand our workflow, customer management process, and reporting needs.UI/UX Design:They created a clean, user-friendly interface that made it easy for our team to navigate and adopt the CRM quickly.Custom Development: Lead management and customer tracking modulesTask and follow-up reminders for sales teamAutomated reporting dashboardsRole-based access and user managementIntegration with email and messaging toolsTesting & Deployment:The CRM was thoroughly tested for functionality, performance, and security before going live.Training & Support:Their team provided onboarding sessions and documentation to ensure smooth adoption by our staff.Key Deliverables:✅ Fully functional, cloud-based CRM platform✅ Mobile-responsive design for easy access✅ Admin panel with reporting & analytics✅ Staff training and post-launch support

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Measurable Outcomes:

The CRM developed by Ciona Tech LLC had a significant impact on our operations:

📈 Improved Efficiency: Our team reduced manual data entry by 40% thanks to automation features.
🎯 Better Lead Management: Lead follow-ups increased by 30%, resulting in higher conversion rates.
⏱ Time Savings: Sales team productivity improved by 25% as they could track tasks and customers in one place.
📊 Data-Driven Decisions: Real-time dashboards gave management better insights, improving decision-making speed by 50%.
✅ Higher Customer Satisfaction: Faster response times and better tracking improved customer experience significantly.
Overall, the CRM not only streamlined our processes but also boosted our sales performance and team collaboration.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project Management Experience:

Ciona Tech LLC handled the project very professionally. They maintained clear communication throughout the entire process, sharing regular updates and progress reports. All deliverables were completed on time and, in many cases, ahead of schedule.

They were very responsive to our needs — whenever we requested changes or new features, they quickly acknowledged them and implemented updates without delays. Their ability to adapt to our feedback and keep us informed made the entire process smooth and stress-free.

Overall, their project management approach was organized, transparent, and very client-focused.

What was your primary form of communication with Ciona Tech LLC?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Most Impressive Aspect:

What impressed us the most about Ciona Tech LLC was their combination of technical expertise and client-focused approach. They didn’t just build what we asked for — they took the time to understand our business, suggested improvements, and delivered a solution that was better than what we initially imagined.

Their team's responsiveness, professionalism, and commitment to quality really stood out. We felt like they were true partners in our success rather than just a service provider.

Are there any areas for improvement or something Ciona Tech LLC could have done differently?

Areas for Improvement:

Overall, we had a very smooth experience with Ciona Tech LLC. If there’s one area for improvement, it would be to provide even more detailed documentation or video tutorials for end-users after project delivery. This would make onboarding new team members even easier without needing additional support sessions.

That said, their team was always available to answer questions and provide guidance whenever needed, so this was a very minor point.