Name: Chronos Agency
Address: 22 Sin Ming Lane #06-76, Singapore, Singapore, 573969, SG
Telephone: +1 332 263 3576
Price range: $100 - $149
Rating: 4.8

Ecommerce Email Marketing Services

Chronos Agency is an email and retention marketing agency based in Singapore, founded in 2017, working with e-commerce and DTC brands on email, SMS, and lifecycle marketing. With a team of 50–249, they run done-for-you programs focused on revenue from owned channels.

Working With Chronos Agency

4.8 average rating across 50+ verified Clutch reviews
Serves mostly midmarket (60%) and small-business e-commerce brands.
Clients report strong revenue from email/retention programs.

Core Services

Min project size
$10,000+
Hourly rate
$100 - $149 / hr
Employees
50 - 249
Locations
Singapore, Singapore
Year founded
Founded 2017

Service Lines

Email Marketing: 55%
Ecommerce Marketing: 15%
CRM Consulting and SI: 10%
Mobile & App Marketing: 10%
SMS Marketing: 10%

Select Focus Area

CRM Solutions

Mailchimp CRM Consulting & Implementation: 100%

eCommerce Marketing Focus

Etsy marketing: 35%
Shopify Marketing: 35%
eBay Marketing: 30%

Industries

Other industries: 20%
Consumer products & services: 15%
eCommerce: 15%
Energy & natural resources: 10%
Information technology: 10%
Media: 10%
Medical: 10%
Retail: 10%

Clients

Midmarket ($10M - $1B): 60%
Small Business (<$10M): 40%

Email Marketing SMS Marketing

Pricing Snapshot

Min. project size $10,000+

Avg. hourly rate $100 - $149 /hr

Rating for cost 4.6 /5

What Clients Have Said

Chronos Agency offers good value for cost, with project investments ranging from $1,000 to over $300,000, depending on client needs. Clients appreciate their responsiveness, organization, and effective email marketing strategies, though some suggest improvements in design and content optimization.

This summary is based on verified Clutch reviews.

Most Common Project Size

$10,000 - $49,999 based on 42 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

Learn more about SEO pricing

Select a service to see pricing information

Chronos Agency Review Insights

Overall Review Rating

4.8

Quality 4.8
Schedule 4.9
Cost 4.6
Willing to Refer 4.8

Top Mentions

Review Highlights

Responsive and Flexible Service

Chronos Agency is noted for their responsiveness and adaptability to client needs. They were commended for quickly implementing changes and accommodating last-minute requests, contributing to a positive client experience.
Expertise in Email and SMS Marketing

Chronos Agency is recognized for their expertise in email and SMS marketing. Clients noted their ability to design effective email flows, conduct A/B testing, and optimize campaigns for better performance. Their knowledge in this field was frequently highlighted.
Effective Onboarding and Client Integration

Chronos Agency was praised for their efficient and personal onboarding process, which helped clients integrate smoothly into their services. Their efforts in understanding client brands were well-received.
Areas for Improvement in Strategy and Design

Some clients suggested improvements in providing more detailed strategic frameworks and enhancing graphic design quality. A few noted the need for more innovative content and stronger segmentation strategies.
Strong Revenue and Engagement Results

Chronos Agency consistently helped clients achieve significant revenue growth and engagement through email and SMS marketing. Many clients reported a substantial increase in email revenue, with some achieving up to 240% revenue growth year-on-year. Campaigns often contributed significantly to overall sales.
Proficient Project Management

Clients praised Chronos Agency for their effective project management, often delivering work on time or ahead of schedule. Their communication was clear and responsive, making collaboration smooth. Regular updates and meetings were a common practice.

Was this helpful?

Chronos Agency Reviews

Submit a Review

Verified

All Filters

0 selected

Sort by

Email Marketing
Confidential
July 2023 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They are professionals who take care of their clients."

Aug 7, 2023

Executive, Mastin Labs

Anonymous

eCommerce
Seattle, Washington
1-10 Employees
Online Review
Verified

Chronos Agency provides ongoing email marketing services for a photo and video editing tools company. The client's goal is to increase email engagement and overall revenue from email campaigns.

Chronos Agency has successfully redesigned the email templates, and the client is happy with their work. They are extremely responsive and communicative about their progress, even sending copies of presentations, notes, and recordings. The client is impressed with how professional they work.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am an Executive of Mastin Labs

Describe what your company does in a single sentence.

Mastin Labs develops and sells photo and video editing tools.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Chronos Agency to accomplish?

Increase revenue generated from email marketing activities
Increase email engagement

SOLUTION

How did you find Chronos Agency?

Referral

Why did you select Chronos Agency over others?

Pricing fit our budget
Referred to me
Great sales processes

How many teammates from Chronos Agency were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Phase 01 Deliverables (12 emails)
Checkout Abandonment/Checkout Recovery Flows
Browse Recovery Flow
Content Campaign Emails Phase 02 (6 emails)
Lead Capture Forms
Content Campaign Emails

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Redesigned email templates - Success.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Chronos' client and project management is the best I've seen from any agency irrespective of discipline. Extremely responsive and did what they said they were going to do and when.

What was your primary form of communication with Chronos Agency?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

They recorded every meeting and sent you a copy of the presentation, the notes, and the recording. Their tools weren't fancy (they used google docs for almost everything) but the process they created using those tools was excellent. You could see the effort that went into thinking about the client experience.

Are there any areas for improvement or something Chronos Agency could have done differently?

No, not that I can think of. They are professionals who take care of their clients.

RATINGS

5.0

Email Marketing
Confidential
Jan. 2022 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They share the same passion for results and email marketing with us."

Jul 12, 2023

Director, Pet Products Company

Anonymous

Consumer products & services
Australia
1-10 Employees
Online Review
Verified

Chronos Agency handles a pet products company's digital marketing initiatives. They're responsible for driving traffic to the client's site via email and SMS campaigns.

Chronos Agency's work has boosted the client's revenue from email campaigns, which helps support their paid traffic costs. The flexible team leads an organized process and is highly accommodating of requests and scope changes. The client praises their professionalism and result-oriented approach.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Director of a consumer products & services company

Describe what your company does in a single sentence.

pet food

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Chronos Agency to accomplish?

increase revenue

SOLUTION

How did you find Chronos Agency?

Referral

Why did you select Chronos Agency over others?

High ratings

How many teammates from Chronos Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Chronos is responsible for driving traffic to our website via email and SMS.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We saw a consistently increasing revenue from our email campaigns which helped support our paid traffic costs.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very organized. They are also flexible to help get us the results we need.

What was your primary form of communication with Chronos Agency?

Virtual Meeting

What did you find most impressive or unique about this company?

They share the same passion for results and email marketing with us.

Are there any areas for improvement or something Chronos Agency could have done differently?

RATINGS

5.0

E-Commerce Development Other Digital Marketing
Less than $10,000
Jan. - Oct. 2022

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"I liked how responsive they were and quick to attend to any of our needs."

Oct 25, 2022

Brand Manager, ZoeTech

Paddy Kennedy

Other industries
Melbourne, Australia
1-10 Employees
Online Review
Verified

Chronos Agency oversaw the email marketing of a health technology company. They created email campaigns and built automation and flows to increase the database and achieve an above-average performance rate.

Chronos Agency's efforts successfully grew the company's database by 100% YoY. The team regularly held weekly calls on Slack, discussing activities and performance. Overall, their responsiveness to all of the client's needs was the hallmark of their work.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

ZoeTech - Health-tech solutions. Brand Manager.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Chronos Agency, and what were your goals?

We hired Chronos to look after our email marketing. The goal was to grow our database and continuously improve our sender metrics.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were already using Chronos for a few other brands at The Davie Group.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Weekly email marketing campaigns, building out automations and flows, growing the database and keeping to an above industry average performance rate.

How many people from the vendor's team worked with you, and what were their positions?

4 people. Account manager, email coordinator, copy writer and designer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We managed to grow out database by 100% YoY.

Describe their project management style, including communication tools and timeliness.

We had regular weekly calls to go through marketing activity and performance. This was done via slack and Chronos owned dashboards.

What did you find most impressive or unique about this company?

I liked how responsive they were and quick to attend to any of our needs.

Are there any areas for improvement or something they could have done differently?

n/a.

RATINGS

5.0

Other Digital Marketing
Less than $10,000
June 2022

4.5

Quality: 5.0

Schedule: 5.0

Cost: 4.0

Willing to Refer: 4.5

"I'm impressed with their fast communication."

Jul 5, 2022

Owner, E-Commerce Store

Anonymous

Other industries
Singapore
1-10 Employees
Online Review

An e-commerce store collaborated with Chronos Agency for email marketing. The team primarily managed the campaigns and flows.

Chronos Agency successfully increased the company's revenue from 4% to 14%. Their project management style and communication were prompt and effective throughout the engagement. Above all, their customer service was the hallmark of their work.

Content Marketing
Less than $10,000
Jan. - June 2022

5.0

Quality: 5.0

Schedule: 4.5

Cost: 4.5

Willing to Refer: 5.0

"They were true experts in their field."

Jun 5, 2022

E-Commerce Brand Manager, Outdoor Goods Company

Anonymous

Other industries
Melbourne, Australia
51-200 Employees
Online Review

Chronos Agency provided email marketing services for an outdoor goods company. They were in charge of managing and optimizing the client's email flows and campaigns. They also helped develop a content strategy.

The client's email flow performance improved significantly, leaving them very satisfied with the engagement. Chronos Agency worked closely with the internal team, providing regular updates and feedback. They also impressed with their extensive knowledge of the industry.

Other Digital Marketing
$200,000 to $999,999
Jan. - June 2021

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They have a lot of experience in e-mail marketing and they can find solutions for every market niche."

Jul 6, 2021

CMO, Wellabs

Valentina Rixton

Other industries
Alpharetta, Georgia
11-50 Employees
Online Review
Verified

Chronos Agency handled email marketing initiatives for a healthcare products retailer. After a kick-off meeting, the team created a content plan, email templates, and a strategy for the campaign.

Chronos Agency's strategy significantly boosted the client's revenue, exceeding their expectations. Boasting extensive experience in their field, the team was able to get a good grasp of the client's niche market, allowing them to develop a personalized and effective strategy to achieve their goals.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

CMO - Health care products: Vitamins and Supplements

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Chronos Agency, and what were your goals?

E-mail marketing, we haven't done it before

SOLUTION

How did you select this vendor and what were the deciding factors?

Recommendations

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick-off meeting to discuss our goals and objectives. From there, the team delivered Content plan and Letters design for our approval. We had really rare any remarks to be adjusted, most of the time provided draws exceeded our expectations

How many people from the vendor's team worked with you, and what were their positions?

A project manager was our major point of contact, there were also 7 backup specialists working behind the scenes

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After enabling e-mail strategy we were able to increase our revenue up to 25-30%

Describe their project management style, including communication tools and timeliness.

We communicated when it was necessary and always got fast and professional feedback solving all our doubts

What did you find most impressive or unique about this company?

They have a lot of experience in e-mail marketing and they can find solutions for every market niche, as I may judge

Are there any areas for improvement or something they could have done differently?

Not sure I can add anything

RATINGS

5.0

Content Marketing
Less than $10,000
Mar. 2020 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 4.0

Willing to Refer: 5.0

"Email revenue generation increased from 8% of our total revenue to 20%."

Jun 11, 2020

CEO, Qing beauty

Anonymous

Other industries
Xiamen, China
1-10 Employees
Online Review

A makeup retailer hired Chronos Agency to help with email marketing services including automatic flows and regular email campaigns. They created a solution PDF and built and continuously optimized flows.

Email revenue increased from 8% to 20% of total revenue thanks to Chronos Agency's work. Their communicative team took the time to understand the brand before working, paying off.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Our company sells makeup products online and I am in charge of handling all the media buying.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Chronos Agency?

We hire Chronos Agency to help us with Email marketing, services including automatic flows and regular email campaigns.

What were your goals for this project?

Build customized flow for our own store which can generate consistent revenue, and with a team knowing our product and brand to help us promote our regular Emai campaigns.

SOLUTION

How did you select this vendor?

Done some research and go over some case study posted by the founder of Chronos agency. Did compare with some other agency and even the Chronos agency is more expensive but we want to work with the best.

Describe the scope of their work in detail.

We had a meeting and give them some of our information, like our customers, brand guideline.
Chronos check our account and come up with a solution PDF.
Flows were built and optimized continuously, campaigns were planned early and a lot fo AB testing has been done to improve the performance.

What was the team composition?

We have a slack channel where we can always ask questions and usually get reply very soon.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Email revenue generates from 8% of our total revenue to 20%.

How effective was the workflow between your team and theirs?

communication is good, we are using Slack and monthly meeting go over the performance last month.

What did you find most impressive about this company?

They get to know our brand before doing everything and communication is good.

Are there any areas for improvement?

No really, Email marketing is a long term thing, and looking forward to generate more revenue with Campaigns.

RATINGS

5.0

"Love the work"

Other Digital Marketing
Confidential
Jan. 2020 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Their knowledge and willingness to adjust and do what's best for our brand stands out."

May 31, 2020

CEO, Cosmetic Company

Victor Sebastian Holst

Other industries
Seoul, South Korea
11-50 Employees
Online Review

Chronos Agency offers email marketing services, including writing, designing, testing, and automating marketing emails.

The vendor's efforts bring increased sales and a stronger email marketing presence. The client remains satisfied with the team's seamless communication style and high-quality deliverables.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

We are doing cosmetic brand and manufacturing from South Korea. I am the CEO of the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Chronos Agency?

We had challanges with our email marketing, but now as chronos taken over it works smoothly

What were your goals for this project?

To increase our email marketing presence

SOLUTION

How did you select this vendor?

We selected this vendor through recommandation from other satisified customers.

Describe the scope of their work in detail.

They write, create and design email campaigns, testing and working on the automation flows

What was the team composition?

They had 15 people approximitly, yes they changed some few staff over time, but the major players was the same.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have increased sales and presence with our email marketing. We dont disclose our numbers public but we are very satisified

How effective was the workflow between your team and theirs?

Very effective, we working through slack and easy communication.

What did you find most impressive about this company?

The quality of their work and communcation. Their knowledge and willingness to adjust and do what's best for our brand stands out.

Are there any areas for improvement?

Only thing i wish was done little bit differently, maybe have a project manager in our timezone. Notice its hard to communicate with our project manager effectivly as he is in oppsite timezone, other than that everything is good. So basically wish our projectmanager moved to our timezone :)

RATINGS

5.0

"Very happy with their Service, i think alot of agencies has alot to learn from this one here."

Showing 51-58 of 58 Reviews

Our Story

Chronos Agency is a Klaviyo Master Elite Partner (Top 1%) for $10M–$500M+ DTC leaders like The Oodie and Qure Skincare. Unlike “lifestyle” boutiques, we are a performance retention engine, serving 500+ brands and generating $400M+ in revenue. As a core authority in The Ecom Architects (TEA) ecosystem, we specialize in Lifecycle Architecture and Retention Science—moving beyond basics into predictive data modeling and technical scale for high-growth global enterprises.

What Sets Us Apart

Service Lines

Email Marketing: 40% Direct Marketing: 20% CRM Consulting and SI: 15% Mobile & App Marketing: 10% Marketing Analytics: 10% AI Consulting: 5%

Client Focus

Midmarket ($10M - $1B): 80% Enterprise (>$1B): 20%

Industry Focus

eCommerce: 60% Retail: 20% Consumer Products & Services: 20%

Quick Facts

9 years in business

Commonly Asked Questions

We work with growing eCommerce and B2B brands that want to build a stronger retention engine through email and SMS. Our team typically supports brands with: - Lifecycle marketing builds - Email platform migrations - Campaign strategy and execution to support product launches, promotions, and seasonal events - Retention optimization through segmentation, testing, and customer journey improvements - Lead capture and list growth strategy Most of our clients are 7-9 figure brands looking to increase the contribution of retention channels and reduce over-reliance on paid acquisition.

Our onboarding process typically takes 4 weeks, depending on the complexity of the tech stack and scope of work. During this period, we focus on: - Platform access and technical setup (e.g., Klaviyo, Braze, Shopify, CRM integrations) - A full account and data audit to identify immediate opportunities - Domain health checks - Mapping the customer lifecycle and prioritizing key journeys - Aligning on campaign calendar, communication cadence, and reporting Our team begins preparation and build work during onboarding, with the first set of campaigns or flows typically going live by the end of Week 4.

60-65 brands

5-7 working days including strategy, copy, graphics and QA work. Faster turnaround can be accommodated for time-sensitive launches or promotions

Yes

Locations (2)

22 Sin Ming Lane #06-76 Singapore, Singapore 573969

41 - 49

Contact Chronos Agency

If you’re not seeing exactly what you need here, send this company a custom message. You can talk about your project needs, price, and timeline to get started on your project.

Get connected to see updates from Chronos Agency like new case studies, latest reviews, their latest masterpieces in their portfolio, delivered straight to you.

PRISM+

(1)

Vivian Yee Theng

Chronos Agency

Ecommerce Email Marketing Services

2 Locations

Services

Focus

Industries

Clients

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

Highly Rated Similar Providers

Reviews

Chronos Agency Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Responsive and Flexible Service

Expertise in Email and SMS Marketing

Effective Onboarding and Client Integration

Areas for Improvement in Strategy and Design

Strong Revenue and Engagement Results

Proficient Project Management

Reviews mentioning:

Chronos Agency Reviews

Email Marketing for Photo & Video Editing Tools Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Digital Marketing for Pet Products Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Email Marketing for Health Technology Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Email Marketing for E-Commerce Store

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Email Marketing for Outdoor Goods Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Email Marketing for Healthcare Products Retailer

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Email Marketing for Online Makeup Retailer

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Email Marketing for Cosmetic Products Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Portfolio & Awards

About the Team

Our Story

What Sets Us Apart

Quick Facts

Commonly Asked Questions

What types of projects is your team interested in taking on right now?