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Done-for-You Email Marketing

4.8
5 reviews

Chronos Agency is a Done-For-You email marketing agency for e-commerce businesses everywhere. We know email marketing can take your e-commerce business places. We can take you there.

With our cross-industry experience and data-driven email marketing strategies, we have helped e-commerce businesses boost their email marketing revenue by 20% to 30%.

 

Chronos Agency was founded by Joshua Chin in 2017 together with a team of driven and passionate email marketers, graphic designers, and direct response copywriters.

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Undisclosed
 
Undisclosed
 
50 - 249
 Founded
2017
Show all +
Midview City, Singapore
headquarters
other locations
  • 14 MY, Jalan Sultan Ismail,
    Kuala Lumpur, KL 50480
    Malaysia
    +1 310 651 8149

Portfolio

Key clients: 

Kerotin, WOW Skin Science, kit.sch, AvalonKing, Rossi Nail, Paul Rich, Pandora's Box, Fitoru, and etc.

The Chronos Culture

We have helped clients increase their email revenue in a short time, and we continue to churn out results every time we work.


The Chronos Company Culture is a huge part of why we excel at what we do. 


Get to know the people behind the digital magic. Learn about how we work to make sure that you get the results that you want.

eCommerce Email Marketing Services for Your Business

Email marketing is more than just nice to have—it’s a must-have.

Sending email blasts to your email list and hoping they stick is so yesterday. 


What’s today is having a nicely crafted eCommerce email marketing strategy, designed to engage with your customers and bring more ROI to your business.


And that’s where we’re the best at. 


Learn more about what Chronos

…
Agency can do for you and your business by watching this explainer video.
Read more...

Reviews

4.8
5 reviews
Sort by

Email Marketing for Media Firm

“They find our customers and are able to convert them.”

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
2019
Project summary: 

Chronos Agency provides email marketing services to a media firm to drive customer retention and conversion rates. They produce content, which has to do with everything from reminders to new service offerings.

The Reviewer
 
11-50 Employees
 
Bucharest, Romania
Paula Vaittinen
Marketing Manager, Overheat Media
 
Verified
The Review
Feedback summary: 

Internal stakeholders are highly satisfied with Chronos Agency’s work so far, which has increased the number of return customers and the overall e-commerce conversion rate. The team is responsive and always available to answer questions.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the marketing manager at Overheat Media, a media firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Chronos Agency?

We needed someone to do our email marketing so that we could get more return customers.

SOLUTION

What was the scope of their involvement?

Chronos Agency takes care of our email marketing. The content covers everything, from new services to reminders.

What is the team composition?

I don’t know how many people worked on the account.

How did you come to work with Chronos Agency?

Overheat Media was already working with them when I started.

What is the status of this engagement?

We started working together in 2019, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We are satisfied with our e-commerce conversion rate and the number of returning customers that we’re seeing.

How did Chronos Agency perform from a project management standpoint?

So far, it’s been good. We communicate through Slack. There’s always someone to answer our questions.

What did you find most impressive about them?

They find our customers and are able to convert them. We’re very happy with the results.

Are there any areas they could improve?

The traffic could be better than it is. How they use our branding guidelines and their tone of voice could also be better. Other than that, everything is perfect.

Do you have any advice for potential customers?

Communicate clearly what you’re looking for.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Email Marketing for Big Data Company

"They’re very proactive, giving us suggestions and ideas that they think will work for our specific industry..." 

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5.0

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Jan. 2018 - Ongoing
Project summary: 

Chronos Agency provides ongoing marketing service across multiple platforms including email, SMS, and Facebook messenger. The content focuses on specific promotions and top-selling products.

The Reviewer
 
11-50 Employees
 
Spain
Lee Chapman
CMO, Treexor
 
Verified
The Review
Feedback summary: 

Revenue has increased markedly since Chronos Agency came onboard. They offer original ideas regularly and fulfill requests for analytics quickly. Customers can expect a partner that’s committed to deadlines.  

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the CMO of Treexor. We are based in Tenerife, Spain and we operate different projects, one of them being e-commerce.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Chronos Agency?

We needed to outsource our email marketing.

SOLUTION

What was the scope of their involvement?

They did all of the email marketing for us regarding all of the automated flows set up for Shopify, as well as separate email campaigns that they launched every week. For these, they would push specific products that we needed to sell or any top sellers or special promotions.

Aside from that, they also did SMS marketing as well as Facebook messenger marketing. We have multiple stores where we sell fashion and fashion accessories, and they run all of our stores for us when it comes to email marketing.   

How did you come to work with Chronos Agency?

We found out that Chronos was doing email marketing for a couple of companies that we know, and due to time resources, it made more sense to outsource our email marketing to a company that we knew and had heard good, trusted feedback about. We also had interviews with a few other companies and decided what Chronos were offering and what they were charging made the most sense.

How much have you invested in them?

We have spent $313,000 since we started with them.

What is the status of this engagement?

We’ve been working with them since January 2018. We have a few fewer stores running with them, but that is due to our internal team and nothing to do with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Since starting to work with them, we’ve had an 11.3 ROI, which is very good. They have generated very good results for us. After an increase within the first two months, it gradually grew bigger and bigger.

How did Chronos Agency perform from a project management standpoint?

They were very efficient. We have no problems regarding any deadlines or analytics that we need. They’re always very quick to answer any of our queries and good at giving us reports and details that breakdown how the campaigns are performing. We use Slack to communicate.

What did you find most impressive about them?

They’re very proactive, giving us suggestions and ideas that they think will work for our specific industry and the stores we run. This is very helpful in bringing new ideas to the team. We review them launch some of those ideas.

Are there any areas they could improve?

No, I don’t think so. I think they have done a very good job and I don’t have any negative feedback to give them.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Email Marketing for Fashion Brand

“They work very closely with us, and they provide all the designers and resources we need.”

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4.5

Quality: 
5.0
Schedule: 
4.5
Cost: 
3.0
Willing to refer: 
4.0
The Project
 
$10,000 to $49,999
 
Mar. 2019 - Ongoing
Project summary: 

Chronos Agency manages email marketing for a niche fashion brand. They create standardized flows, schedule campaigns, and ensure brand cohesion as new collections are released.

The Reviewer
 
2-10 Employees
 
San Francisco, California
Founder, Fashion Brand
 
Verified
The Review
Feedback summary: 

Email marketing now generates 19% of sales. Chronos Agency is communicative, flexible, and helpful. They share a lot of knowledge about best practices, and they take the lead in campaigns.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

My partner and I founded an apparel brand. We primarily work in female fashion in a Korean and Japanese niche.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Chronos Agency?

We were doing our own email marketing, but we didn't have many regularly scheduled email blasts. We turned to Chronos Agency to help with flows, testing, and email management.

SOLUTION

What was the scope of their involvement?

When we hired them, Shopify was going through an overhaul of their email software. Chronos Agency helped us move from MailChimp to Conversio. They created standardized flows that helped customize how we marketed to our various clients. They also helped us schedule campaigns, and they managed all our content creation. If we released a new collection, they made changes to make sure our brand was cohesive.

What is the team composition?

I think they have a specialized team for each client. We had designated designers, and our Slack group had around twelve people, led by their two agency leads.

How did you come to work with Chronos Agency?

We went to a conference, and we met their founder there. Chronos Agency was highly recommended, and we decided to test them out.

How much have you invested with them?

We've spent $12,000-$13,000 so far.

What is the status of this engagement?

We started working together in March 2019, and they still work with us.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Before we started working together, we had no flows installed. Email marketing now generates about 19% of our sales.

How did Chronos Agency perform from a project management standpoint?

Their communication is good. We have monthly calls to discuss past successes and goals for the coming month. We also have a Google Sheet that outlines campaigns, and most of our daily communication is through Slack.

What did you find most impressive about them?

They work very closely with us, and they provide all the designers and resources we need. That is very helpful, and we can be fairly hands-off.

Are there any areas they could improve?

Their pricing is high, but they do a lot of work for us.

Do you have any advice for potential customers?

Try them out. They're very flexible, and scaling is very simple. We've learned a lot from them, and I'm sure they'd help any of their clients as much as they've helped us.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
    Overall, their scheduling is good. I'd like to communicate with them more.
  • 3.0 Cost
    Value / within estimates
    Their costs are rather high.
  • 5.0 Quality
    Service & deliverables
    All their deliverables are great. I like their designs, and they make suggestions for things we hadn't considered.
  • 4.0 NPS
    Willing to refer
    Depending on the scale, I'd be happy to recommend them.

Email Marketing Support for Hair Care Company

“Their team expertly mapped out the entire process."

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4.5

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Oct. 2018 - Sept. 2019
Project summary: 

Chronos Agency provided email marketing improvements for a hair care company. They optimized automated email processes and increased deliverability. They also developed new graphics and landing pages.

The Reviewer
 
1-10 Employees
 
Miami, Florida
Gabriela Miraglia
Director of Marketing, Kerotin Hair Care
 
Verified
The Review
Feedback summary: 

The vendor’s efforts generated a sizeable ROI. Chronos Agency successfully implemented new email marketing mechanisms and processes. Communicative and responsive, their team worked effectively in improving the client’s campaigns.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am a director at Kerotin Hair Care, primarily focusing on marketing efforts. That includes promos and email marketing.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Chronos Agency?

During the 2018 holiday season, we noticed that our email marketing performance was down. Our deliverability issues were decreasing and our list was growing, but we weren’t seeing results.

SOLUTION

What was the scope of their involvement?

They worked on increasing email deliverability, improving our open rates, and segmenting our email list. This allowed us to optimize who we were sending our emails to. After that, they constructed refined our automation tools. They also helped us put together SMS messaging and Facebook Messenger contacts.

It was a hands-off process on our end. They designed all the emails, developed graphics, and built landing pages. Their team took the lead in organizing campaigns.

What is the team composition?

We had a project manager/lead contractor that helped us coordinate our efforts and map out campaigns. We also had another person who worked on graphic design and ensured the graphics would go out on time. Josh (Owner, Chronos Agency) brought us on board. There were maybe other copywriters and people working under that team.

How did you come to work with Chronos Agency?

There’s a few Facebook groups and my business partner came across them. They were highly recommended in the e-commerce space. We looked around for different agencies and decided they were a good fit. Chronos Agency was proficient in Klavio, so we decided to move forward.

How much have you invested with them?

The total investment was $51,000.

What is the status of this engagement?

We started working in October 2018. The project ended in September 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

In terms of revenue, we made $760,000, a great return on investment. There was a ton of work that went into that number. They were very good at sequencing emails to specifically target holiday sales. Their team expertly mapped out the entire process. When they send the email, it’s not just a single email, but a four or five-part series.

How did Chronos Agency perform from a project management standpoint?

The project manager was running day-to-day operations and managing the content. Everything was done with Google Suite products and Slack. We were able to track the progress as we were working on it. They were easily accessible and always open to conversation.

What did you find most impressive about them?

Chronos Agency was very willing to take the reins and take the lead on the project. They knew what we were asking and able to map everything out so we can focus on other parts of the business. Their team was also highly reliable. All work was completed on the timeframe we agreed upon. If there were any issues, they’d reach out and keep the lines of communication open.

Are there any areas they could improve?

During the process, we were restricting parts of our company, including our brand book and graphics. I think being able to organize the project a little better to improve clarity would’ve been helpful. We were also working in different time zones, which made it difficult to make changes in real-time.

I also thought the turnaround time on graphics could be a great faster. Sometimes we’d have the email ready, but we couldn’t send it out because the graphics were still in progress.

Do you have any advice for potential customers?

They know what they’re doing and they’re good at what they’re doing, so you should just have a solid brand mission from the beginning. Knowing which audiences you are targeting and being consistent from the beginning will help make everything else easier. Knowing what you want makes the whole process more fluid. The more information about your brand and what your selling you can give, the better it will be.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Email Marketing for Custom Gift Accessories Company

"Chronos Agency delivers good results without me having to think much about email marketing."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Dec. 2018 - Ongoing
Project summary: 

Chronos Agency provides ongoing email marketing services for a gift accessories company. They handle content and graphics, as well as automated scheduling.

The Reviewer
 
1-10 Employees
 
Los Angeles, California
CEO, Gift Accessories Company
 
Verified
The Review
Feedback summary: 

Revenue from email has increased dramatically since the engagement began. Chronos Agency provides full-service project management and quality deliverables. Their understanding of email marketing technologies helps them meet deadlines and respond quickly to any technical concerns that arise.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there. 

I’m the CEO of a gift accessories company. I started the company about a year ago.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Chronos Agency? 

I was looking for somebody to run our email campaigns because that’s not my forte.

SOLUTION

What was the scope of their involvement? 

Chronos Agency primarily handles our email marketing. They do all the copywriting and graphics for each email. They have complete access to our customer database through Klaviyo. Whenever a customer makes a purchase or signs up online, they’re dynamically put on a list for follow up via email. 

It's a pretty automated system. They have multiple flows that are segmented depending on actions by the customer. A customer that makes one purchase gets a different email than a customer that makes multiple purchases. Some campaigns that go to everybody, such as holiday sales. Chronos Agency also builds landing pages on our website as needed.

What is the team composition? 

I work with around 7 people including an account manager, two graphic designers, two copywriters, and two email builders. 

How did you come to work with Chronos Agency? 

Originally I found out about them through a mutual friend who’s also an e-commerce business owner. They were quite successful with email marketing so I scheduled a meeting with Chronos Agency. We did an online call for me to explain my business and walk through everything that I needed. 

I was considering a number of other firms. I was looking for someone local to Los Angeles, but those agencies wanted to charge a lot of money upfront. I liked that Chronos Agency was more cost efficient. It also made me comfortable that they had a warm referral. 

How much have you invested with them?

We’ve spent about $28,000.

What is the status of this engagement? 

Work began in December 2018 and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

A good benchmark for an e-commerce brand is that minimum revenue from email should be around 10%. In an average month, I've seen anywhere between 20%–40% in email revenue since working with Chronos Agency. The emails themselves look really good, and I’m happy with the content and the graphics.

Chronos Agency doesn’t just constantly send sales emails. Most of our emails are content-based and about our brand. They’ll write tips on how to improve health, relationships, or energy. So while they've done an excellent job in terms of revenue, they’ve even more impressively built our brand equity. Continuously engaging our audience is the most valuable part of their service. I’m using them now for more than one company, and they're doing fantastic on both.

How did Chronos Agency perform from a project management standpoint? 

They handle everything to the point where I’m not currently involved in the day-to-day process. I haven't had to open Klaviyo in months. I've given them full creative control. Chronos Agency delivers good results without me having to think much about email marketing. 

We have a Slack channel we use for communication. Once or twice I’ve seen them make a typo. I'll send them a screenshot and let them know. I've never had to reach out on any other platform in order to get an issue resolved. Chronos Agency operates out of Singapore but they get back to me as soon as possible. In terms of project management, I trust that they know better than I do. They adhere to my brand standards and allow me to focus on other tasks. 

What did you find most impressive about them? 

I like how flexible they are. I do a lot of digital marketing for other companies. Some customers ask me for email help as well. I’ve been able to leverage Chronos Agency to work with my clients. They're very flexible in terms of the financial side of our partnership agreements. They're willing to adjust their take to match what the client is giving me. The whole team is super nice compared to a lot of other agencies out there.

Are there any areas they could improve? 

Honestly, no, I can't think of anything. It's been great so far. 

Do you have any advice for potential customers? 

Be prepared that bringing on an agency is basically having another arm of your business. Bringing on an email team can be costly. Make sure your customer base is primed to purchase products from emails and that your business is set up to get recurring purchases. Otherwise it’s going to be a waste of your money and your time. Set up the right way in order to make sure that you get the maximum value.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I've already recommended them many times.