Done-for-You Email Marketing

Chronos Agency is a Done-For-You email marketing agency for e-commerce businesses everywhere. We know email marketing can take your e-commerce business places. We can take you there.

With our cross-industry experience and data-driven email marketing strategies, we have helped e-commerce businesses boost their email marketing revenue by 20% to 30%.

Chronos Agency was founded by Joshua Chin since 2017 together with a team of driven and passionate email marketers, graphic designers, and direct response copywriters.

 
$10,000+
 
$100 - $149 / hr
 
50 - 249
 Founded
2017
Show all +
Midview City, Singapore
headquarters
other locations
  • 14 MY, Jalan Sultan Ismail,
    Kuala Lumpur, KL 50480
    Malaysia

Portfolio

Key clients: 

Sommerrays, Kerotin, kit.sch, AvalonKing, Rossi Nail, Paul Rich, Pandora's Box, Fitoru, and etc.

The Chronos Culture

We have helped clients increase their email revenue in a short time, and we continue to churn out results every time we work.


The Chronos Company Culture is a huge part of why we excel at what we do. 


Get to know the people behind the digital magic. Learn about how we work to make sure that you get the results that you want.

Email marketing is more than just nice to have—it’s a must-have.

Sending email blasts to your email list and hoping they stick is so yesterday. 


What’s today is having a nicely crafted eCommerce email marketing strategy, designed to engage with your customers and bring more ROI to your business.


And that’s where we’re the best at. 


Learn more about what Chronos

Agency can do for you and your business by watching this explainer video.

Reviews

Sort by

Email Marketing for E-Commerce Company

“They’ve met and exceeded our target.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Mar. 2019 - Ongoing
Project summary: 

Chronos Agency provides Klaviyo email marketing services for an e-commerce company.

The Reviewer
 
1-10 Employees
 
Singapore
Founder, E-Commerce Company
 
Verified
The Review
Feedback summary: 

Chronos Agency’s work has surpassed its clients’ expectations. Customers can expect a reliable team that’s able to manage themselves.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder of an e-commerce company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Chronos Agency?

I was looking for a company to optimize our email marketing.

SOLUTION

What was the scope of their involvement?

They handle the email marketing completely. They create visual and written content, do copywriting, and campaigns using Klaviyo.

What is the team composition?

Joshua (CEO & Co-Founder) is our main point of contact. There are 5-7 people working in total on the team.

How did you come to work with Chronos Agency?

I had seen them on Facebook. I spoke to a few agencies, and Chronos was recommended more than any other agency, so I decided to hire them.

How much have you invested with them?

We’ve spent $50,000 - $100,000.

What is the status of this engagement?

We began working together in March 2019, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I had a goal to have 20% of our revenue come from email marketing. They’ve met and exceeded our target. They were able to take full control of email marketing, allowing my focus to be on other things.

How did Chronos Agency perform from a project management standpoint?

They do an amazing job. I don’t have to be very involved because they take care of everything.

What did you find most impressive about them?

They’re very reliable. I can trust them to do their job without having to micromanage or push them.

Are there any areas they could improve?

No, I’m happy with them overall.

Do you have any advice for potential customers?

Let Joshua draw from his expertise and share insights that will help your business.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Email Marketing for Consumer Beauty Product Company

"Chronos Agency is affordable and quite experienced."

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Nov. 2019 - Mar. 2020
Project summary: 

Chronos Agency established an email marketing system for a beauty product company. 

The Reviewer
 
1-10 Employees
 
New York, New York
Owner, Consumer Beauty Product Company
 
Verified
The Review
Feedback summary: 

The client achieved its goals — grow email marketing revenue by 20% in three months — one month early thanks to Chronos Agency’s efforts. The team kept in constant communication, sending monthly reports, twice-monthly schedules, and rapid replies to questions.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a consumer beauty product company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Chronos Agency?

We had just started our Shopify store and needed help with email marketing.

SOLUTION

What was the scope of their involvement?

Chronos Agency set up our email marketing. 

What is the team composition?

There are 5–10 people, including a project manager, some designers, and copywriters.

How did you come to work with Chronos Agency?

I knew that someone in the dropshipping niche was using their marketing service and thought highly of them. They were affordable for us and we felt they were a good fit.

How much have you invested with them?

We spent $20,000.

What is the status of this engagement?

The project ran from November 2019–March 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our goal was to increase our email marketing revenue by 20% in three months. We saw the goal in the second month. 

How did Chronos Agency perform from a project management standpoint?

We communicated on at least a weekly basis over Slack. They were responsive if we have questions. We were satisfied with their project management.

What did you find most impressive about them?

Chronos Agency was affordable for us compared to other agencies. They got back with us pretty quickly. Every 1–2 weeks, they had the next month’s schedule ready to share with us. They sent us monthly reports as well. We’re pleased with them.

Are there any areas they could improve?

They need to improve their graphic design. There could be less text and more graphics. There’s room to improve in their copywriting as well.

Do you have any advice for potential customers?

I recommended Chronos Agency to at least two of my friends to them. It’s so important to have an email marketing agency because it’s not easy for brands to do it in-house at the beginning. Chronos Agency is affordable and quite experienced. They can help you build up the whole email marketing system.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Email Marketing for E-Commerce Company

"The ease of use they offered us through their process was impressive."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Apr. 2018 - Ongoing
Project summary: 

Chronos Agency provided email marketing services using Klaviyo. Their messages included original design work and copywriting. 

The Reviewer
 
11-50 employees
 
Hong Kong, China
Richard Yancey
CEO, E-Commerce Company
 
Verified
The Review
Feedback summary: 

 As a result of Chronos Agency’s work, the client has been able to drive more revenue. The team is easy to communicate with and streamlines the process. They’re reliable, consistent, and true to their word. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of an e-commerce company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Chronos Agency?

We didn’t have any in-house email marketing team, so we brought on Chronos Agency to assist us. 

SOLUTION

What was the scope of their involvement?

They covered full-scale email marketing, including copywriting and creative design for our messages. The emails were distributed to customers who had opted in to email marketing through Klaviyo. 

They provide a business proposal for each email that they want to send out. Then, they create a mockup of what the email would look like. After getting our team’s approval, they send it out. 

What is the team composition? 

We had two main points of contact, but the team was about seven people in total. 

How did you come to work with Chronos Agency?

We received a referral from a colleague who put us in contact with the CEO, Josh. 

How much have you invested with them?

We’ve spent upwards of $50,000.

What is the status of this engagement?

We started working together in mid-2018, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’re reliable and consistent. They always deliver on promises. Their emails bolster our revenue each month, more so than what we could've done alone. 

How did Chronos Agency perform from a project management standpoint?

They were always responsive and easy to connect with when I needed to jump on a call with them or make any changes. Their weekly reports were organized and easy to understand.

I never felt like there was any confusion working with them. Everything was very clear. We use a dedicated Slack channel to communicate with them, in addition to phone calls.

What did you find most impressive about them?

The ease of use they offered us through their process was impressive. It was easy to set everything up and they handle the whole process for us, which simplifies our work. 

Are there any areas they could improve?

They could improve their copywriting skills, though there are never any major mistakes.

Do you have any advice for potential customers?

They’re open to walk through everything and tailor their approach to your business needs. We typically take a hands-off approach, but they’re open to other approaches as well. 

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Email Marketing for Media Firm

“They find our customers and are able to convert them.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
2019
Project summary: 

Chronos Agency provides email marketing services to a media firm to drive customer retention and conversion rates. They produce content, which has to do with everything from reminders to new service offerings.

The Reviewer
 
11-50 Employees
 
Bucharest, Romania
Paula Vaittinen
Marketing Manager, Overheat Media
 
Verified
The Review
Feedback summary: 

Internal stakeholders are highly satisfied with Chronos Agency’s work so far, which has increased the number of return customers and the overall e-commerce conversion rate. The team is responsive and always available to answer questions.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the marketing manager at Overheat Media, a media firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Chronos Agency?

We needed someone to do our email marketing so that we could get more return customers.

SOLUTION

What was the scope of their involvement?

Chronos Agency takes care of our email marketing. The content covers everything, from new services to reminders.

What is the team composition?

I don’t know how many people worked on the account.

How did you come to work with Chronos Agency?

Overheat Media was already working with them when I started.

What is the status of this engagement?

We started working together in 2019, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We are satisfied with our e-commerce conversion rate and the number of returning customers that we’re seeing.

How did Chronos Agency perform from a project management standpoint?

So far, it’s been good. We communicate through Slack. There’s always someone to answer our questions.

What did you find most impressive about them?

They find our customers and are able to convert them. We’re very happy with the results.

Are there any areas they could improve?

The traffic could be better than it is. How they use our branding guidelines and their tone of voice could also be better. Other than that, everything is perfect.

Do you have any advice for potential customers?

Communicate clearly what you’re looking for.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Email Marketing for Big Data Company

"They’re very proactive, giving us suggestions and ideas that they think will work for our specific industry..." 

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Jan. 2018 - Ongoing
Project summary: 

Chronos Agency provides ongoing marketing service across multiple platforms including email, SMS, and Facebook messenger. The content focuses on specific promotions and top-selling products.

The Reviewer
 
11-50 Employees
 
Spain
Lee Chapman
CMO, Treexor
 
Verified
The Review
Feedback summary: 

Revenue has increased markedly since Chronos Agency came onboard. They offer original ideas regularly and fulfill requests for analytics quickly. Customers can expect a partner that’s committed to deadlines.  

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the CMO of Treexor. We are based in Tenerife, Spain and we operate different projects, one of them being e-commerce.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Chronos Agency?

We needed to outsource our email marketing.

SOLUTION

What was the scope of their involvement?

They did all of the email marketing for us regarding all of the automated flows set up for Shopify, as well as separate email campaigns that they launched every week. For these, they would push specific products that we needed to sell or any top sellers or special promotions.

Aside from that, they also did SMS marketing as well as Facebook messenger marketing. We have multiple stores where we sell fashion and fashion accessories, and they run all of our stores for us when it comes to email marketing.   

How did you come to work with Chronos Agency?

We found out that Chronos was doing email marketing for a couple of companies that we know, and due to time resources, it made more sense to outsource our email marketing to a company that we knew and had heard good, trusted feedback about. We also had interviews with a few other companies and decided what Chronos were offering and what they were charging made the most sense.

How much have you invested in them?

We have spent $313,000 since we started with them.

What is the status of this engagement?

We’ve been working with them since January 2018. We have a few fewer stores running with them, but that is due to our internal team and nothing to do with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Since starting to work with them, we’ve had an 11.3 ROI, which is very good. They have generated very good results for us. After an increase within the first two months, it gradually grew bigger and bigger.

How did Chronos Agency perform from a project management standpoint?

They were very efficient. We have no problems regarding any deadlines or analytics that we need. They’re always very quick to answer any of our queries and good at giving us reports and details that breakdown how the campaigns are performing. We use Slack to communicate.

What did you find most impressive about them?

They’re very proactive, giving us suggestions and ideas that they think will work for our specific industry and the stores we run. This is very helpful in bringing new ideas to the team. We review them launch some of those ideas.

Are there any areas they could improve?

No, I don’t think so. I think they have done a very good job and I don’t have any negative feedback to give them.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Email Marketing for Fashion Brand

“They work very closely with us, and they provide all the designers and resources we need.”

Quality: 
5.0
Schedule: 
4.5
Cost: 
3.0
Willing to refer: 
4.0
The Project
 
$10,000 to $49,999
 
Mar. 2019 - Ongoing
Project summary: 

Chronos Agency manages email marketing for a niche fashion brand. They create standardized flows, schedule campaigns, and ensure brand cohesion as new collections are released.

The Reviewer
 
2-10 Employees
 
San Francisco, California
Carmen Huang
Founder, Fashion Brand
 
Verified
The Review
Feedback summary: 

Email marketing now generates 19% of sales. Chronos Agency is communicative, flexible, and helpful. They share a lot of knowledge about best practices, and they take the lead in campaigns.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

My partner and I founded an apparel brand. We primarily work in female fashion in a Korean and Japanese niche.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Chronos Agency?

We were doing our own email marketing, but we didn't have many regularly scheduled email blasts. We turned to Chronos Agency to help with flows, testing, and email management.

SOLUTION

What was the scope of their involvement?

When we hired them, Shopify was going through an overhaul of their email software. Chronos Agency helped us move from MailChimp to Conversio. They created standardized flows that helped customize how we marketed to our various clients. They also helped us schedule campaigns, and they managed all our content creation. If we released a new collection, they made changes to make sure our brand was cohesive.

What is the team composition?

I think they have a specialized team for each client. We had designated designers, and our Slack group had around twelve people, led by their two agency leads.

How did you come to work with Chronos Agency?

We went to a conference, and we met their founder there. Chronos Agency was highly recommended, and we decided to test them out.

How much have you invested with them?

We've spent $12,000-$13,000 so far.

What is the status of this engagement?

We started working together in March 2019, and they still work with us.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Before we started working together, we had no flows installed. Email marketing now generates about 19% of our sales.

How did Chronos Agency perform from a project management standpoint?

Their communication is good. We have monthly calls to discuss past successes and goals for the coming month. We also have a Google Sheet that outlines campaigns, and most of our daily communication is through Slack.

What did you find most impressive about them?

They work very closely with us, and they provide all the designers and resources we need. That is very helpful, and we can be fairly hands-off.

Are there any areas they could improve?

Their pricing is high, but they do a lot of work for us.

Do you have any advice for potential customers?

Try them out. They're very flexible, and scaling is very simple. We've learned a lot from them, and I'm sure they'd help any of their clients as much as they've helped us.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
    Overall, their scheduling is good. I'd like to communicate with them more.
  • 3.0 Cost
    Value / within estimates
    Their costs are rather high.
  • 5.0 Quality
    Service & deliverables
    All their deliverables are great. I like their designs, and they make suggestions for things we hadn't considered.
  • 4.0 NPS
    Willing to refer
    Depending on the scale, I'd be happy to recommend them.

Email Marketing Support for Hair Care Company

“Their team expertly mapped out the entire process."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Oct. 2018 - Sept. 2019
Project summary: 

Chronos Agency provided email marketing improvements for a hair care company. They optimized automated email processes and increased deliverability. They also developed new graphics and landing pages.

The Reviewer
 
1-10 Employees
 
Miami, Florida
Gabriela Miraglia
Director of Marketing, Kerotin Hair Care
 
Verified
The Review
Feedback summary: 

The vendor’s efforts generated a sizeable ROI. Chronos Agency successfully implemented new email marketing mechanisms and processes. Communicative and responsive, their team worked effectively in improving the client’s campaigns.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am a director at Kerotin Hair Care, primarily focusing on marketing efforts. That includes promos and email marketing.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Chronos Agency?

During the 2018 holiday season, we noticed that our email marketing performance was down. Our deliverability issues were decreasing and our list was growing, but we weren’t seeing results.

SOLUTION

What was the scope of their involvement?

They worked on increasing email deliverability, improving our open rates, and segmenting our email list. This allowed us to optimize who we were sending our emails to. After that, they constructed refined our automation tools. They also helped us put together SMS messaging and Facebook Messenger contacts.

It was a hands-off process on our end. They designed all the emails, developed graphics, and built landing pages. Their team took the lead in organizing campaigns.

What is the team composition?

We had a project manager/lead contractor that helped us coordinate our efforts and map out campaigns. We also had another person who worked on graphic design and ensured the graphics would go out on time. Josh (Owner, Chronos Agency) brought us on board. There were maybe other copywriters and people working under that team.

How did you come to work with Chronos Agency?

There’s a few Facebook groups and my business partner came across them. They were highly recommended in the e-commerce space. We looked around for different agencies and decided they were a good fit. Chronos Agency was proficient in Klavio, so we decided to move forward.

How much have you invested with them?

The total investment was $51,000.

What is the status of this engagement?

We started working in October 2018. The project ended in September 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

In terms of revenue, we made $760,000, a great return on investment. There was a ton of work that went into that number. They were very good at sequencing emails to specifically target holiday sales. Their team expertly mapped out the entire process. When they send the email, it’s not just a single email, but a four or five-part series.

How did Chronos Agency perform from a project management standpoint?

The project manager was running day-to-day operations and managing the content. Everything was done with Google Suite products and Slack. We were able to track the progress as we were working on it. They were easily accessible and always open to conversation.

What did you find most impressive about them?

Chronos Agency was very willing to take the reins and take the lead on the project. They knew what we were asking and able to map everything out so we can focus on other parts of the business. Their team was also highly reliable. All work was completed on the timeframe we agreed upon. If there were any issues, they’d reach out and keep the lines of communication open.

Are there any areas they could improve?

During the process, we were restricting parts of our company, including our brand book and graphics. I think being able to organize the project a little better to improve clarity would’ve been helpful. We were also working in different time zones, which made it difficult to make changes in real-time.

I also thought the turnaround time on graphics could be a great faster. Sometimes we’d have the email ready, but we couldn’t send it out because the graphics were still in progress.

Do you have any advice for potential customers?

They know what they’re doing and they’re good at what they’re doing, so you should just have a solid brand mission from the beginning. Knowing which audiences you are targeting and being consistent from the beginning will help make everything else easier. Knowing what you want makes the whole process more fluid. The more information about your brand and what your selling you can give, the better it will be.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Email Marketing for Custom Gift Accessories Company

"Chronos Agency delivers good results without me having to think much about email marketing."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Dec. 2018 - Ongoing
Project summary: 

Chronos Agency provides ongoing email marketing services for a gift accessories company. They handle content and graphics, as well as automated scheduling.

The Reviewer
 
1-10 Employees
 
Los Angeles, California
Vince Wang
CEO, Gift Accessories Company
 
Verified
The Review
Feedback summary: 

Revenue from email has increased dramatically since the engagement began. Chronos Agency provides full-service project management and quality deliverables. Their understanding of email marketing technologies helps them meet deadlines and respond quickly to any technical concerns that arise.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there. 

I’m the CEO of a gift accessories company. I started the company about a year ago.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Chronos Agency? 

I was looking for somebody to run our email campaigns because that’s not my forte.

SOLUTION

What was the scope of their involvement? 

Chronos Agency primarily handles our email marketing. They do all the copywriting and graphics for each email. They have complete access to our customer database through Klaviyo. Whenever a customer makes a purchase or signs up online, they’re dynamically put on a list for follow up via email. 

It's a pretty automated system. They have multiple flows that are segmented depending on actions by the customer. A customer that makes one purchase gets a different email than a customer that makes multiple purchases. Some campaigns that go to everybody, such as holiday sales. Chronos Agency also builds landing pages on our website as needed.

What is the team composition? 

I work with around 7 people including an account manager, two graphic designers, two copywriters, and two email builders. 

How did you come to work with Chronos Agency? 

Originally I found out about them through a mutual friend who’s also an e-commerce business owner. They were quite successful with email marketing so I scheduled a meeting with Chronos Agency. We did an online call for me to explain my business and walk through everything that I needed. 

I was considering a number of other firms. I was looking for someone local to Los Angeles, but those agencies wanted to charge a lot of money upfront. I liked that Chronos Agency was more cost efficient. It also made me comfortable that they had a warm referral. 

How much have you invested with them?

We’ve spent about $28,000.

What is the status of this engagement? 

Work began in December 2018 and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

A good benchmark for an e-commerce brand is that minimum revenue from email should be around 10%. In an average month, I've seen anywhere between 20%–40% in email revenue since working with Chronos Agency. The emails themselves look really good, and I’m happy with the content and the graphics.

Chronos Agency doesn’t just constantly send sales emails. Most of our emails are content-based and about our brand. They’ll write tips on how to improve health, relationships, or energy. So while they've done an excellent job in terms of revenue, they’ve even more impressively built our brand equity. Continuously engaging our audience is the most valuable part of their service. I’m using them now for more than one company, and they're doing fantastic on both.

How did Chronos Agency perform from a project management standpoint? 

They handle everything to the point where I’m not currently involved in the day-to-day process. I haven't had to open Klaviyo in months. I've given them full creative control. Chronos Agency delivers good results without me having to think much about email marketing. 

We have a Slack channel we use for communication. Once or twice I’ve seen them make a typo. I'll send them a screenshot and let them know. I've never had to reach out on any other platform in order to get an issue resolved. Chronos Agency operates out of Singapore but they get back to me as soon as possible. In terms of project management, I trust that they know better than I do. They adhere to my brand standards and allow me to focus on other tasks. 

What did you find most impressive about them? 

I like how flexible they are. I do a lot of digital marketing for other companies. Some customers ask me for email help as well. I’ve been able to leverage Chronos Agency to work with my clients. They're very flexible in terms of the financial side of our partnership agreements. They're willing to adjust their take to match what the client is giving me. The whole team is super nice compared to a lot of other agencies out there.

Are there any areas they could improve? 

Honestly, no, I can't think of anything. It's been great so far. 

Do you have any advice for potential customers? 

Be prepared that bringing on an agency is basically having another arm of your business. Bringing on an email team can be costly. Make sure your customer base is primed to purchase products from emails and that your business is set up to get recurring purchases. Otherwise it’s going to be a waste of your money and your time. Set up the right way in order to make sure that you get the maximum value.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I've already recommended them many times.

Email Marketing for Online Makeup Retailer

"Email revenue generation increased from 8% of our total revenue to 20%."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Mar. 2020 - Ongoing
Project summary: 

A makeup retailer hired Chronos Agency to help with email marketing services including automatic flows and regular email campaigns. They created a solution PDF and built and continuously optimized flows.

The Reviewer
 
1-10 Employees
 
Xiamen, China
CEO, Qing beauty
 
Not verified
The Review
Feedback summary: 

Email revenue increased from 8% to 20% of total revenue thanks to Chronos Agency's work. Their communicative team took the time to understand the brand before working, paying off.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Our company sells makeup products online and I am in charge of handling all the media buying.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Chronos Agency?

We hire Chronos Agency to help us with Email marketing, services including automatic flows and regular email campaigns.

What were your goals for this project?

Build customized flow for our own store which can generate consistent revenue, and with a team knowing our product and brand to help us promote our regular Emai campaigns.

SOLUTION

How did you select this vendor?

Done some research and go over some case study posted by the founder of Chronos agency. Did compare with some other agency and even the Chronos agency is more expensive but we want to work with the best.

Describe the scope of their work in detail.

  1. We had a meeting and give them some of our information, like our customers, brand guideline.
  2. Chronos check our account and come up with a solution PDF.
  3. Flows were built and optimized continuously, campaigns were planned early and a lot fo AB testing has been done to improve the performance.

What was the team composition?

We have a slack channel where we can always ask questions and usually get reply very soon.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Email revenue generates from 8% of our total revenue to 20%.

How effective was the workflow between your team and theirs?

communication is good, we are using Slack and monthly meeting go over the performance last month.

What did you find most impressive about this company?

They get to know our brand before doing everything and communication is good.

Are there any areas for improvement?

No really, Email marketing is a long term thing, and looking forward to generate more revenue with Campaigns.

5.0
Overall Score Love the work
  • 5.0 Scheduling
    ON TIME / DEADLINES
    one month ahead
  • 4.0 Cost
    Value / within estimates
    They are good for establied brands, not for beginners.
  • 5.0 Quality
    Service & deliverables
    revenue generated
  • 5.0 NPS
    Willing to refer
    Love it.

Email Marketing for Cosmetic Products Company

"Their knowledge and willingness to adjust and do what's best for our brand stands out."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Jan. 2020 - Ongoing
Project summary: 

Chronos Agency offers email marketing services, including writing, designing, testing, and automating marketing emails.

The Reviewer
 
11-50 Employees
 
Seoul, South Korea
Victor Sebastian Holst
CEO, Cosmetic Company
 
Not verified
The Review
Feedback summary: 

The vendor's efforts bring increased sales and a stronger email marketing presence. The client remains satisfied with the team's seamless communication style and high-quality deliverables.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

We are doing cosmetic brand and manufacturing from South Korea. I am the CEO of the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Chronos Agency?

We had challanges with our email marketing, but now as chronos taken over it works smoothly

What were your goals for this project?

To increase our email marketing presence

SOLUTION

How did you select this vendor?

We selected this vendor through recommandation from other satisified customers.

Describe the scope of their work in detail.

They write, create and design email campaigns, testing and working on the automation flows

What was the team composition?

They had 15 people approximitly, yes they changed some few staff over time, but the major players was the same.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have increased sales and presence with our email marketing. We dont disclose our numbers public but we are very satisified

How effective was the workflow between your team and theirs?

Very effective, we working through slack and easy communication.

What did you find most impressive about this company?

The quality of their work and communcation. Their knowledge and willingness to adjust and do what's best for our brand stands out.

Are there any areas for improvement?

Only thing i wish was done little bit differently, maybe have a project manager in our timezone. Notice its hard to communicate with our project manager effectivly as he is in oppsite timezone, other than that everything is good. So basically wish our projectmanager moved to our timezone :)

5.0
Overall Score Very happy with their Service, i think alot of agencies has alot to learn from this one here.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Easy and effective
  • 5.0 Cost
    Value / within estimates
    Very reasonable and fair, Josh, who is the CEO he always doing his best to meet your expected cost and wish. 100Stars :)
  • 5.0 Quality
    Service & deliverables
    satisfied with their work, what more is their to explain?
  • 5.0 NPS
    Willing to refer
    i already do and very very likely.