Chronic Creative Co.

BACKGROUND

Introduce your business and what you do there.

I'm the creative director of a nationwide digital marketing agency specializing in inbound lead generation. We offer customized SEO, paid ads, video, and web development solutions for local businesses, B2B companies, and franchises.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Chronic Creative Co.?

We needed help handling and revamping our client communication and account management. We also needed to optimize our onboarding flow.

SOLUTION

What was the scope of their involvement?

Chronic Creative Co. has helped us revamp our onboarding process to clarify the flow for our clients. The team has also helped us with client communication and internal task management. Chronic Creative Co. has joined calls with our clients to help communicate our services and value.
Moreover, the team has consulted us on our internal processes and client projects. In terms of tools, Chronic Creative Co. has created an onboarding workflow document and helped us with the onboarding system. The team has also helped us with how our team manages tasks and our communication using ClickUp and Slack.

What is the team composition?

I'm unsure about the number of teammates from Chronic Creative Co. who have worked on our project. We had one main point of contact and a few internal team members who were there to support.

How did you come to work with Chronic Creative Co.?

Someone referred Chronic Creative Co. to my company. We chose them over other options because they were a great culture fit, and their company values aligned with ours.

How much have you invested with them?

I'm unsure about the amount we've invested in this project.

What is the status of this engagement?

We started working with Chronic Creative Co. in January 2026, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Chronic Creative Co.'s work has resulted in client satisfaction, task completion rate, transparency on tasks, and client retention. Since implementing their recommendations, we've run a tighter ship, and our clients seem to understand the value we're providing better. Our processes and internal communication have also improved.

How did Chronic Creative Co. perform from a project management standpoint?

Chronic Creative Co.'s project management has been great. The team has delivered on time. Our primary form of communication with Chronic Creative Co. is virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

I'm impressed by how Chronic Creative Co. dives in headfirst and goes above and beyond to help with every aspect of our business. The team has taken on a large book of clients to help support us. Chronic Creative Co. has managed to reset expectations and ensure they're realigned with our business and goals.

Are there any areas they could improve?

I can't think of anything for Chronic Creative Co. to improve.

BACKGROUND

Please describe your company and position.

 I am the Digital Marketing Agency Executive of an advertising & marketing company 

Describe what your company does in a single sentence.

Digital marketing agency offering organic and paid marketing.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Chronic Creative Co. to accomplish?

• Provide excellent account management services for our partners

SOLUTION

How did you find Chronic Creative Co.?

Other

Why did you select Chronic Creative Co. over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Chronic Creative Co. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Chronic Creative Co was hired to provide high quality account management services for a book of business. Our company had shuffled between a few account managers and needed some stability. Austi and Chronic came in and quickly provided value and insights, integrating with our team and working effectively with our clients.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our primary indicator for success was related to client retention and communication. So many things can be avoided with a proper account manager and the team at Chronic Creative Co really came through.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Not only did they consistently deliver on time, but I noticed time and again how the team follwed up regularly to ensure things were delivered on time. They responded quickly and efficiently to our requests.

What was your primary form of communication with Chronic Creative Co.?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

The team at Chronic Creative Co has a unique blend of skills and culture traits. The team is highly skilled across the digital marketing spectrum of services, but specifically excels at providing effective, candid conversations (both internally and externally).

Are there any areas for improvement or something Chronic Creative Co. could have done differently?

Not that I can think of.