CGS-team

BACKGROUND

Please describe your company and position.

I am the Founder of Steer to Success

Describe what your company does in a single sentence.

Online education platform for secondary school students.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CGS-team to accomplish?

• Create a subscription-based on-demand educational video and digital resource platform

SOLUTION

How did you find CGS-team?

Referral

Why did you select CGS-team over others?

Referred to me

How many teammates from CGS-team were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The development of Steer to Success involved creating an accessible, intuitive, and feature-rich online education platform tailored to support students, parents, and educators. The platform was designed to deliver high-quality educational resources, including free and paid content, with a focus on inclusivity, ease of use, and scalability.

Scope of Work:

Platform Design and Development:

Customised platform design that aligns with the Steer to Success brand and user-friendly navigation.
Responsive design for optimal performance on desktops, tablets, and mobile devices.
Integration of accessibility features, including dyslexia-friendly fonts, adjustable text sizes, and high-contrast modes.
Content Management System (CMS):

Development of a robust backend allowing easy content uploads, updates, and organisation.
User-friendly interface for non-technical administrators to manage resources efficiently.
Support for multimedia uploads (PDFs, videos, interactive quizzes, etc.).
User Account Management:

Creation of secure user registration and login systems for students, parents, and teachers.
Tiered access levels for free and premium content, including account upgrades.
Integration of analytics tools to monitor user engagement and resource usage.
E-Commerce Functionality:

Development of a secure payment gateway to enable seamless transactions.
Implementation of subscription-based and one-time payment models for premium content.
Custom discount code functionality for Pupil Premium students and other promotional offers.
Search and Filtering Features:

Advanced search and filtering options to help users easily find relevant resources based on subject, level, or category.
Personalised recommendation engine to enhance user experience.
Resource Delivery and Organisation:

Structured delivery of educational content, including course outlines, lesson plans, revision guides, and exam preparation materials.
Organisation of resources by exam boards, subjects, and year groups.
Guidance and Support Tools:

Integration of a support ticketing system for technical or content-related assistance.
Development of tutorials and guides to help users navigate the platform and utilise resources effectively.
Scalability and Security:

Development of a scalable platform to accommodate future expansion into additional subjects and exam boards.
Implementation of robust security measures, including data encryption and regular vulnerability assessments.
Ongoing Maintenance and Support:

Post-launch support to address bugs, updates, and optimisations.
Training for the Steer to Success team on platform management and backend functionalities.
Key Deliverables:

Fully functional, branded education platform with responsive design and accessibility features.
Comprehensive CMS for easy content and user management.
Secure user registration, account management, and payment systems.
Advanced search, filtering, and recommendation tools.
Tutorials and resources to support platform navigation and user education.
Scalable infrastructure to support future growth and expansion.
The CGS team successfully delivered all these components, providing expert guidance, attention to detail, and exceptional support throughout the process. The platform exceeded expectations in functionality, usability, and design, empowering Steer to Success to achieve its mission of delivering high-quality, accessible education.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Even before its official launch, the development of Steer to Success by the CGS team has demonstrated measurable progress and success, laying a strong foundation for future growth and user engagement.

Technical Readiness:
Platform Completion: The platform is fully developed, tested, and ready for launch, with all planned features and functionalities implemented successfully.
Responsive Design: Comprehensive testing has confirmed optimal performance and usability across desktop, tablet, and mobile devices.
Backend Stability: Backend systems, including the content management system (CMS) and user account features, are functioning without issues, ensuring ease of operation for administrators.

Accessibility and Inclusivity Features:
Dyslexia-Friendly Design: Accessibility features such as adjustable text sizes, high-contrast modes, and dyslexia-friendly fonts are integrated and functioning as intended.
Global Accessibility: The platform is designed to support international users, with no geographical limitations or technical barriers identified during pre-launch testing.

System and Security Testing:
Robust Infrastructure: Scalability tests confirm the platform can handle significant user traffic, ensuring it is prepared for a successful launch.
Security Compliance: All necessary security measures, including data encryption and secure payment gateways, have been implemented and verified, ensuring user data protection and compliance with legal standards.

Project Execution:
On-Time Delivery: The project was completed on schedule, ensuring a smooth transition to the pre-launch phase.
Alignment with Vision: The platform accurately reflects the founder’s vision for Steer to Success, with features and design tailored to meet the needs of students, parents, and educators.

Foundation for Future Growth:
Scalability: The platform infrastructure is built to support future expansion into additional subjects, exam boards, and features.
Content Uploads: The pre-launch phase has enabled the team to upload and organise key resources, ensuring a strong initial offering at launch.

Pre-Launch Feedback:
Beta Testing: Early feedback from selected testers indicates positive reception of the platform’s functionality, design, and usability.
Stakeholder Confidence: The Steer to Success team is fully prepared for the launch, with clear operational workflows and support systems in place.

These outcomes reflect the comprehensive work completed during the development phase, positioning Steer to Success for a successful launch and long-term growth. The CGS team’s meticulous approach, attention to detail, and alignment with the project’s goals have ensured a high-quality platform ready to make a meaningful impact.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The CGS team demonstrated exceptional project management throughout the development of the Steer to Success platform. Their structured approach, clear communication, and responsiveness were key to the success of the project.

Timely Delivery of Items:
On-Schedule Progress: The CGS team consistently met deadlines and delivered all project milestones on time, from the initial planning phase to the final pre-launch stage.
Proactive Planning: Their ability to anticipate potential challenges and address them in advance ensured there were no delays or disruptions to the timeline.

Responsiveness to Needs:
Understanding the Vision: CGS took the time to understand my vision for the platform in detail, ensuring that every feature aligned with the goal of creating an accessible and inclusive educational resource.
Flexibility and Adaptability: Whenever changes or adjustments were required, the team was quick to adapt and incorporate new ideas or solutions into the project without hesitation.
Regular Communication: Clear and consistent communication was maintained throughout, with frequent updates, check-ins, and opportunities for feedback.

Attention to Detail:
Thorough Testing: The team conducted rigorous testing at every stage of development, ensuring that all features functioned smoothly and met high-quality standards.
Precision in Implementation: Every element, from the design to the backend functionality, was executed with a meticulous attention to detail that exceeded expectations.

Support and Guidance:
Comprehensive Support: The CGS team went beyond standard project management, offering guidance on unfamiliar aspects of platform development and empowering me to understand and use the backend effectively.
Problem-Solving: Their responsiveness and expertise were evident in their ability to troubleshoot issues and provide effective solutions promptly.

The CGS team’s project management approach ensured a seamless development process, with every deliverable meeting or exceeding expectations. Their professionalism, reliability, and commitment to understanding and fulfilling my needs made this a truly collaborative and successful experience.

What was your primary form of communication with CGS-team?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The most impressive aspect of working with CGS was their ability to combine technical expertise with a genuine commitment to understanding and delivering on my vision. They didn’t just treat this as another development project; they truly immersed themselves in the goals and values of Steer to Success, creating a platform that perfectly aligns with its mission of accessibility and inclusivity.

What stood out most was their proactive communication and attention to detail. Every question I had - no matter how small - was answered thoroughly and promptly. Their team consistently anticipated potential challenges and presented solutions before I even had to ask, making the entire process smooth and stress-free.

Additionally, their flexibility and adaptability were unmatched. As someone new to certain technical aspects of platform development, I appreciated how patient and supportive they were in guiding me through unfamiliar territory. They ensured I felt confident and equipped to manage and grow the platform moving forward.

Above all, the CGS team brought an impressive level of professionalism and care to every stage of the project. Their ability to translate my ideas into a fully functional, beautifully designed platform was nothing short of extraordinary. It’s rare to find a company that combines such technical skill, responsiveness, and a deep commitment to their clients’ success - and that’s what makes CGS truly unique.

Are there any areas for improvement or something CGS-team could have done differently?

Honestly, no. They were great!

BACKGROUND

Please describe your company and position.

I am the GENERAL MANAGER of OMNI ATLANTA HOTEL

Describe what your company does in a single sentence.

We are Omni Atlanta Hotel located in the heart of downtown Atlanta within the bustling Centennial Park District, the luxury hotel that treats you to views of the spectacular downtown skyline or picturesque Centennial Olympic Park.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CGS-team to accomplish?

• We hired CGS team to help develop a mobile application that would ease our operations as an hotel.

SOLUTION

How did you find CGS-team?

• Referral
• Clutch Site

Why did you select CGS-team over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from CGS-team were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Working with CGS team really transformed the way we operate at the Omni Atlanta Hotel at Centennial Park. As a hotel committed to providing outstanding service to our guests, we recognized the need to adopt technology to enhance customer's experience. Hotels today face numerous challenges, including increasing competition, the demand for seamless guest experiences, and the need to operate efficiently while managing high guest expectations. CGS stepped in with a clear plan and impressive expertise, ready to help us tackle these issues. The project was comprehensive and addressed several key areas. CGS took on the design of an easy-to-use interface that simplifies navigation for our users. They carefully considered our guests’ needs and expectations, which resulted in a layout that is not only visually appealing but also intuitive. The app includes essential features such as real-time booking capabilities, allowing guests to secure their reservations instantly, and a detailed overview of our amenities and services, ensuring that guests can easily find what they need.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Ever since we launched the app, we have seen progresses in our operation. The increase in bookings has been significant, showing that our efforts to ease reservation process have paid off. Our guests have shared positive feedback, praising the app for its user-friendly design and responsiveness. This has contributed to improved customer satisfaction, which reflected in the positive reviews we have received. Guests appreciated having everything they need at their comfort zone, which enhanced their experience at our hotel.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We highly commend CGS team for their project management skills and techniques. From the start, they established a clear communication process that made it easy for us to exchange ideas and set clear expectations. Regular updates and  meetings kept us aligned, allowing us to address any challenges as they arose. Their unique approach meant they could adapt quickly to changes, and they welcomed our feedback at every stage of development. Their commitment to collaboration ensured that the final result reflected our vision and met the needs of our guests.

What was your primary form of communication with CGS-team?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We found many things impressive about CGS-team, including their understanding of the hospitality industry. They didn’t just focus on the technical side of app development; they took time to learn about our specific needs and the challenges we face. Hotels often struggle with maintaining high guest satisfaction while managing their operation efficiency, especially during busy periods. CGS helped us address these challenges by creating a tool that allows guests to engage with us directly, reducing wait times and improving service delivery. Their team provided valuable insights that helped us refine the app’s functionality, ensuring it was relevant and beneficial to our users. Their dedication to quality was evident in every detail, from the initial design phase through to the final launch.

Are there any areas for improvement or something CGS-team could have done differently?

Our collaboration with CGS team was excellent although we identified few areas for improvement one of which is providing more training support after the launch which would have been more beneficial as this would have ensure that our staff are fully prepared and confident to use all the app’s capabilities to serve our guests effectively.

BACKGROUND

Please describe your company and position.

I am the Vice President | IT Infrastructure of HARBORONE BANK

Describe what your company does in a single sentence.

Harborone Bank provides a range of banking and personalized lending solutions to customers across eastern Massachusetts, Rhode Island, and beyond, including residential and commercial lending.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CGS-team to accomplish?

• We hired CGS team to help develop a mobile app to help ease banking operation and allow our customers access banking service from their comfort zone.

SOLUTION

How did you find CGS-team?

• Referral
• Clutch Site

Why did you select CGS-team over others?

• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from CGS-team were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

At Harborone Bank, we discovered the need for a mobile banking application to meet the evolving expectations and needs of our customers. Without a mobile app, we faced several challenges: limited customer engagement, inefficient service delivery, and an inability to provide the seamless experience that modern users expect. To address these issues, we partnered with the CGS team to develop a mobile app that would reshape our banking operations. CGS team was tasked with creating an intuitive and responsive mobile application that had core banking functionalities. These included account management, secure transactions, real-time notifications, and customer support features. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since the launch of the mobile app, we have significantly improved our operational efficiency and enhanced our overall customer experience. Customers can now manage their accounts, initiate transactions, and access support services from their comfort zone. This has not only increased user engagement but also resulted in a notable rise in customer satisfaction, as evidenced by positive feedback and increased app downloads. Additionally, our ability to provide timely updates and services has helped us build stronger relationships with our customers, reinforcing their loyalty to Harborone Bank.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The workflow between our teams was remarkably effective and the CGS team project management skill is highly commendable. From the initial planning stages through to implementation, the CGS team maintained excellent communication and collaboration. Regular meetings and updates ensured that everyone was aligned on project goals and timelines. Their techniques allowed for quick adjustments based on our feedback, which was crucial in addressing any unforeseen challenges promptly. This contributed greatly to the project’s success.

What was your primary form of communication with CGS-team?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us the most about the CGS team was their commitment to quality and customer-centric approach. They didn’t just develop an app; they created a solution tailored to the specific needs of our customers and our business model. Their professionalism was evident throughout the project, as they employed innovative features and best practices that enhanced both functionality and user experience. Moreover, their effective problem-solving skill ensured that we navigated challenges smoothly, allowing us to stay within budget.

Are there any areas for improvement or something CGS-team could have done differently?

Throughout the course of the project, we found no areas for improvement. The CGS team performed excellently well in every aspect of the app development process. Their attention to detail and dedication to delivering a high-quality service made our collaboration smooth.

BACKGROUND

Please describe your company and position.

I am the Managing Director of Alliant Insurance Service

Describe what your company does in a single sentence.

Alliant Insurance is an insurance brokerage and consulting firms in the United States.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CGS-team to accomplish?

• We hired CGS team to help us develop an app to help improve our service efficiency.

SOLUTION

How did you find CGS-team?

• Referral
• Clutch Site

Why did you select CGS-team over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from CGS-team were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

At Alliant Insurance Service we charged CGS Team with the responsibility of developing  a mobile app to ease our operation and Services. They conducted in-depth market research to understand our target audience and designed a user-friendly interface that ensures ease of use. They developed a fully functional application featuring essential elements such as policy management, claims processing, and customer support. Throughout the project, CGS Team collaborated closely with us, ensuring that each aspect of the app aligned with our core aims and objectives delivering meaningful value to our clients.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have seen great improvement since the introduction of the mobile app, noticeable improvement in how we interact with clients. The app has simplified the process for clients to manage their policies and submit claims, leading to higher levels of customer satisfaction. Internally there has been improvement in the way we handle customer's inquiries leadig to a reduction in the time spent on administrative tasks. Overall, the app has helped position us as a more innovative company in the insurance industry.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management technique was highly effective. They emphasized clear communication, keeping us updated at every step of the project. Frequent meetings allowed us to discuss progress and address any concerns, which strengthened our collaboration. Their project management approach was well-structured, ensuring that they met with our deadlines and expectations. In situations of obstacles CGS Team offered effective solutions, portraying their passion to make our partnership with them successful.

What was your primary form of communication with CGS-team?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We found a lot of things impressive about CGS team one of which is their commitment to understanding our unique needs. They actively listened to our requirements and provided significant recommendations ess that enhanced the project. Their technical skills were evident in the app’s smooth functionality and intuitive design. Additionally, their dedication to customer satisfaction was remarkable their team of experts went the extra mile to ensure we were satisfied with the results.

Are there any areas for improvement or something CGS-team could have done differently?

I must say we had a great experience working with CGS Team although we identified an aspect of their service which they could improve in and that is their project planning and documentation process. Providing clear documentation at the beginning would help ensure that all project requirements are clearly defined and agreed upon. This would reduce the chance of misunderstandings and lead to a more efficient project execution. Although this is a very minor case and it didnt affect the project .

BACKGROUND

Please describe your company and position.

I am the CIO of Denver Health

Describe what your company does in a single sentence.

Denver Health is a comprehensive academic healthcare system that delivers a wide array of services, including emergency care, family health, and public health programs, setting a national standard for high-quality healthcare.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CGS-team to accomplish?

We hired CGS team to help develop an AI based software solution for our patient management and data analysis.

SOLUTION

How did you find CGS-team?

• Referral
• Clutch Site

Why did you select CGS-team over others?

• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from CGS-team were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

At Denver Health we hired CGS team to help develop an AI based software solution for patient management and data analysis. Their services included the design of a user-friendly software interface with the use of secure data storage systems, and integration of advanced analytics features. Throughout our collaboration, the CGS Team worked closely with our IT department to identify and address critical challenges, such as inefficient data handling processes and prolonged patient processing times, by positioning the software to meet our diverse needs.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have experienced diverse progress and remarkable success ever since we hired CGS team especially in our administrative tasks, improving our work rate and allowing our staff to concentrate more on patient care. Also, access to patient information has become much swifter, resulting in quicker response times. This enhancement has directly contributed to increased patient satisfaction rates. I must say the software has transformed our approach to managing patient data and greatly improved our service delivery.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

CGS-team's project management skills were highly efficient. Our communication throughout the project was clear and consistent, fostering a productive working relationship. Regular updates on latest development and feedback sessions ensured alignment on our goals and expectations. The CGS Team was highly responsive to our inquiries and suggestions, promoting a collaborative environment. Their project management skills were organized and efficient, keeping us informed about latest developments.

What was your primary form of communication with CGS-team?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We found a lot of things impressive about CGS team one of which was their strong focus on data security and compliance throughout the project. Given the sensitive nature of healthcare data, they made use of effective security measures and adhered to industry regulations, ensuring that our patient information remained protected at all times. Their approach to data security emphasized their strong commitment to protecting our operations and recognition of the vital importance of trust in the healthcare sector.

Are there any areas for improvement or something CGS-team could have done differently?

Our experience with the CGS Team was excellent although we noticed some areas for improvement some of which were; the speed of initial iterations which could be enhanced, as some feedback cycles took longer than anticipated, leading to minor delays. However, these delays did not really affect the project’s final outcome. The CGS Team were efficient in addressing challenges, showcasing their commitment to quality and client satisfaction and their dedication to delivering outstanding AI-based solutions surpassed this setbacks

BACKGROUND

Please describe your company and position.

I am the Director of Operations of Interfaith Works

Describe what your company does in a single sentence.

Interfaith is a non profit organization that helps Montgomery county neighbors each year through vital programs that provide our neighbors with a pathway to stability.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CGS-team to accomplish?

• We hired CGS team to help develop a software platform to manage our operation and enable us perform our services effectively.

SOLUTION

How did you find CGS-team?

• Online Search
• Referral
• Clutch Site

Why did you select CGS-team over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from CGS-team were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Interfaith a non profit organization partnered with the CGS team to develop a customized community management software platform. We at Interfaith realized the need for technology to optimize our operations and enhance our ability to provide services, we partnered with a software development Agency, CGS team. CGS Team's delivered innovative and unique solutions that met with our demands and their deep understanding of our needs made them the best choice.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The software platform developed for us by The CGS team has made it easier for our clients to access our services both physically and virtually.It has really improve our efficiency and operations in serving our community. Many manual tasks has been automated which has enabled our staffs to focus on providing direct services to our clients, which has enabled us to efficiently track performance , providing valuable insights into resource allocation and utilization. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The CGS team project management skills was highly effective as their team of professional developers worked hand in hand with our staffs to understand our requirements and potential challenges. They studied our mode of operation, gathered feedback, and used this informations to build a software platform that aligned with our organization's needs. Their unique techniques ensured that the final result aligned smoothly with our organization's goals and objectives.

What was your primary form of communication with CGS-team?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I must say we were highly impressed by CGS Team's commitment to social impact and their ability to position the software to our organization's specific needs. Their technical expertise and attention to detail were key factors in the project's success. And the end result of the project really impressed us portraying CGS team as a reliable and trusted partner.

Are there any areas for improvement or something CGS-team could have done differently?

Although we were satisfied with CGS Team's performance, there are few areas where they could have operated differently. Some of which are providing frequent updates on the project's progress which would have been beneficial for maintaining transparency and ensuring accountability. Also they should try exploring alternative technologies or approaches in certain areas which would have led to additional efficiency or cost savings.

BACKGROUND

Please describe your company and position.

I am the Founder of WareCo

Describe what your company does in a single sentence.

We create musical based applications for venues and entertainers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CGS-team to accomplish?

• Launch the initial app
• Build out specific function
• Design UI UX

SOLUTION

How did you find CGS-team?

social media ad

Why did you select CGS-team over others?

• Pricing fits our budget
• Great culture fit
• Attention to detail

How many teammates from CGS-team were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

CGS helped wireframe and design out my vision into a working prototype, and then into a working base application. They also helped with various other tasks such as Devops for scaling, codesigning and with specific audio based functionality

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Outcomes of development work allowed us to progress to the next stage of our company vision and strategic pipeline.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was meticulous and detailed. Especially Margo, and more recently Yara and Anastasia are great BA and PMs to work with. Oleksii is also very understanding and accommodating.

What was your primary form of communication with CGS-team?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They respond to my needs well and will always try to find the best solution to make our ideas come to life.

Are there any areas for improvement or something CGS-team could have done differently?

Designers and some devs have changed. It's a preference of mine to keep the same ones, but like any workplace resources have to be split accordingly and the new ones have picked up our workloads and concept very well.

BACKGROUND

Please describe your company and position.

I am the Founder, Head of Design of Heartstring AI

Describe what your company does in a single sentence.

Heartstring AI helps individuals craft heartfelt speeches for love, loss, and life's most important moments using artificial intelligence to find the perfect words.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CGS-team to accomplish?

• I hired CGS-team for the development of the web app.

SOLUTION

How did you find CGS-team?

Upwork

Why did you select CGS-team over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Worked with them before on another project

How many teammates from CGS-team were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work involves: 

• auth with email, Google, Facebook, passwordless auth, editing info, viewing created heartstrings & their info, searching, implementing API
• managing highlighted text: keep, rephrase, reject tags, displaying approximate speaking time
• like an output version: adds an icon next to an output. 
• The tech stack includes React.js, Typescript, Node.js, Nest.js, Heroku, and PostgreSQL.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from our ongoing collaboration with CGS-Team on Heartstring AI are centered around the progress and efficiency of the development process. Here's how we've been tracking: 

• Development Milestones: We've successfully met critical development milestones on or respectively close to schedule. 
• Quality Assurance: Early internal testing shows that our AI-powered speech-writing algorithms are progressing to perform in line with our expectations. The iterative testing and fine-tuning process have been key to aligning the technology with our vision. 
• User-Centered Design: CGS-Team's in-depth understanding of our goals has allowed us to incorporate user feedback early in the design stage, ensuring that the platform will meet the real needs of our target audience. 
• Budget Adherence: We've been closely monitoring our expenses and are pleased that our project is within the projected budget. This is a testament to CGS-Team's expertise in managing complex development processes. 
• Team Collaboration and Alignment: Their openness, responsiveness, and shared commitment to our mission have played a vital role. 
• Market Engagement: We've also started building awareness and interest in the product. 

Our landing page, which provides a sneak peek into Heartstring AI, has attracted potential early adopters' sign-ups. These outcomes demonstrate our joint progress toward crafting a solution that can make a difference in how people express their emotions through speeches. 

We're excited about our direction and look forward to continued collaboration with CGS-Team as we approach our launch in September. This version highlights the current stage of the project and emphasizes the aspects that can be measured at this point in the development cycle.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

CGS-Team's project management was both efficient and responsive. We utilized a combination of tools that facilitated a streamlined workflow: Slack for immediate communication, Jira for task management, and Harvest for time-tracking. This trio of tools allowed us to maintain a constant and clear line of communication, ensuring that everyone was always on the same page. 

When it came to delivering items on time, CGS-Team was quite meticulous. They provided immediate feedback on all questions, which greatly helped keep the project on track. Their agility in responding to our needs and their proactive approach to task management through Jira contributed to meeting our milestones as planned. What stood out was their commitment to understanding our needs. 

Their responsiveness on Slack, not just during regular working hours but even beyond, showcased their dedication to our project's success. They were not merely executing tasks but actively engaging with us to ensure that the solutions were aligned with our goals. 

In summary, CGS-Team's project management was characterized by timely deliveries, immediate feedback, transparency, and a clear understanding of our needs. Their choice of tools and approach to using them created an environment where collaboration thrived and the project could progress smoothly.

What was your primary form of communication with CGS-team?

Email or Messaging App

What did you find most impressive or unique about this company?

What stood out to me most about CGS-Team was their unwavering commitment to quality in every aspect of our collaboration. This commitment was evident in the end product and every step of the process. Their attention to detail was remarkable. In the coding phase, they maintained rigorous standards, ensuring that the code was not only functional but also efficient and well-structured. 

They understood that the success of our project hinged on getting the small things right, and they never lost sight of that goal. But what set them apart was how they extended this focus on quality to their communication with me. They didn't just keep me updated; they ensured that I was actively involved and fully aware of each development, no matter how minor. 

Their transparent and regular updates allowed me to feel a part of the process rather than just a spectator. This combination of technical excellence and exceptional communication created a partnership beyond the typical client-vendor relationship. 

With CGS-team, I felt I was working with a group of individuals who cared about my project as much as I did and were willing to invest the time and effort to succeed. Their dedication to quality, both in code and communication, was impressive and a unique trait that I truly valued in our collaboration.

Are there any areas for improvement or something CGS-team could have done differently?

Reflecting on our collaboration with CGS-Team, it's challenging to pinpoint specific areas for improvement as they were consistently proactive and attentive to our needs. Whenever there was discomfort, confusion, or problems, they were always ready and willing to resolve the issue. Their openness to changes, even if required at a later stage, demonstrated a flexibility that made the development process smooth and adaptable. 

They were not rigid in their approach but embraced the iterative nature of development, understanding that adjustments are often necessary to reach the desired outcome. If I had to suggest an area for potential growth, it might be in further formalizing the process for managing changes, ensuring that both sides have a clear understanding of any potential impact on timelines or budgets. 

However, this is a minor point in the context of an overwhelmingly positive experience. Overall, CGS-Team's commitment to understanding our needs and willingness to adapt to the project's demands has set a high bar for collaboration. Their approach left little room for improvement, and I would readily engage with them again for future projects.

BACKGROUND

Please describe your company and position.

I am the Project manager 

Describe what your company does in a single sentence.

Develop medical innovation in the field of medical devices and IT

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CGS-team to accomplish?

• Develop a web-app for an existing mobile app

SOLUTION

How did you find CGS-team?

Upwork

Why did you select CGS-team over others?

• High ratings
• Good value for cost

How many teammates from CGS-team were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

1. To understand the existing app design and function
2. To develop a mirror app for the existing mobile app that mirror all the design and function
3. To help in uploading the new web-app to our Azure account
4. To continue cooperation for the web-app maintenance

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Delivery of bug-free web app
2. Delivery on time
3. Prompt communication and response
4. Interest in achieving the desired outcomes

Describe their project management. Did they deliver items on time? How did they respond to your needs?

During the development, they were very responsive to any feedbacks. They worked hard to understand our needs and worked to achieve our goals as requested. They maintained good communication with our team during the process.

What was your primary form of communication with CGS-team?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were impressed by their interest in meeting our needs EFFICIENTLY. Did not request extra fee, despite our repeated requests to modify or fix some issue which clearly too them extra time and efforts.

Are there any areas for improvement or something CGS-team could have done differently?

The offered to hire a QA person for the project, but we preferred to hire our own. This could cause some delay..

BACKGROUND

Please describe your company and your position there.

I am the CEO of computer service company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire CGS-team, and what were your goals?

We needed a Flutter Expert to convert a Winforms application into Flutter together with a Front dev who will handle the backend.

SOLUTION

How did you select this vendor and what were the deciding factors?

We looked online for the best options and selected six candidates. We decided for CGS as their Dev was a lot more expert than the others and he could speak English really fluently. The company CGS reassured us also a lot with their experience and their professionalism.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a number of meeting to finalize the scope of work. Then organized daily meetings when starting developping. The technology was already selected but their experience in Flutter was really impressive.

How many resources from the vendor's team worked with you, and what were their positions?

There was a project manager who followed us and a Flutter Expert. The company organization was also very present whenever needed. We felt really in good hands.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Within the first month, we had already had a good draft of what was needed and after two the application was up and running beautifully. It went actually faster than we thought.

Describe their project management style, including communication tools and timeliness.

We used email for regular feedback with the project management and then Slack and Zoom with the Dev. With the CGS organization we communicated via email and Zoom and their reactivity was impressive.

What did you find most impressive or unique about this company?

Their expertize was amazing. The way they're organized is really working smoothly - we felt in real good hands.

Are there any areas for improvement or something they could have done differently?

I can't see any at this stage.