Certified Healthcare Billing Services, Inc.

BACKGROUND

Please describe your company and position.

I am the MD of an Urgent Care facility.

Describe what your company does in a single sentence.

Urgent Care

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Certified Healthcare Billing Services, Inc. to accomplish?

• Medical Billing

SOLUTION

How did you find Certified Healthcare Billing Services, Inc.?

Online Search

Why did you select Certified Healthcare Billing Services, Inc. over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Certified Healthcare Billing Services, Inc. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They provided medical billing for my urgent care and they took care of submitting claims and denial management.

They improved my revenue and I had been getting way underpaid then what we used to see. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our urgent care saw a 20% increase in collections because of denials actually being fought.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team consistently kept me updated with all things that were successful and everything they were working on.

What was your primary form of communication with Certified Healthcare Billing Services, Inc.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their communication was top-notch. I felt informed every step of the way and I always had someone direct I could call with any questions.

Are there any areas for improvement or something Certified Healthcare Billing Services, Inc. could have done differently?

The onboarding process went pretty smooth  but having a more detailed roadmap could make it even better.