Certainly CX Reviews (1), Pricing, Services & Verified Ratings

Call Center Services Customer Service Outsourcing
Email Support Services Answering services Phone Support Services
$50,000 to $199,999
Aug. 2024 - Sep. 2026

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

" They were instrumental in helping us get to this point as we grew as a company."

Oct 28, 2026

Chief of Staff, Maks TIPM Rebuilders

Erin Conley Schow

Automotive
Los Angeles, California
11-50 Employees
Online Review
Verified

Certainly CX provided call center services for an automotive company. The team provided customer service representatives and advised on a new VOIP system provider and KPIs for the team.

Certainly CX helped the client reach a point of growth where they could move their team in-house. The team improved the client's call abandonment rate and efficiency.

BACKGROUND

Introduce your business and what you do there.

I'm the Chief of Staff at Maks TIPM Rebuilders, an automotive company. We specialize in rebuilding and repairing automotive modules, offering reliable, affordable, and convenient solutions to help maintain modern cars and trucks, with a focus on expert customer service.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Certainly CX?

We hired Certainly CX at a time when we didn't have the customer service manpower to keep up with our business needs. We also needed guidance on structure and oversight for the team, as well as guidance on the best tools and systems to use.

SOLUTION

What was the scope of their involvement?

Certainly CX provided us with customer service representatives who became part of our team. Kevin (CEO) and his team also advised us on choosing a new VOIP system provider and implementing KPIs and metrics for the team. The customer service reps answered inbound calls from our customers, which included troubleshooting, warranty, RMA, and part number inquiries. They also communicated with customers via outbound calls, texts, and emails.

What is the team composition?

We worked with 2–5 members of Certainly CX's team.

How did you come to work with Certainly CX?

Someone referred Certainly CX to me. We chose them over other options because their pricing fit our budget, and their company values aligned with ours.

How much have you invested with them?

$50,000 - $100,000

What is the status of this engagement?

We worked with Certainly CX from August 2024–September 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We kept working with Certainly CX until we reached a point of company growth and structure where we were able to move our full CSR team and management in-house. They were instrumental in helping us get to this point as we grew as a company. Our call abandonment rate decreased dramatically, and our team efficiency improved.

How did Certainly CX perform from a project management standpoint?

We communicated with Certainly CX through virtual meetings.

What did you find most impressive about them?

Certainly CX's reps were great, learned quickly, and became a true part of our team.

Are there any areas they could improve?

There's nothing they could have done differently.

RATINGS

5.0

Certainly CX

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