BRITECITY

BACKGROUND

Please describe your company and position.

I am the Vice President of Creal & Creal, An Accountancy Corp.

Describe what your company does in a single sentence.

Accounting, tax and consulting for small business and individuals.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BRITECITY to accomplish?

• Migrate physical server data to the cloud
• Create flexibility for employees who work from home and work in office

SOLUTION

How did you find BRITECITY?

Referral

Why did you select BRITECITY over others?

High ratings, Referred to me, Company values aligned

What was the size of BRITECITY’s team?

2-5 Employees

What was your primary form of communication with BRITECITY?

Virtual Meeting, Email or Messaging App

Describe the scope of work in detail. Please include a summary of key deliverables.

The team migrated our servers and multiple data drives onto the Azure platform and set up our team to remotely log into virtual desktops. They set up several new laptops with docking stations for those of us who work both in the office and from home.

They moved all of our day-to-day software to Azure and set up Zoom and Teams to work in the cloud so that everything is 100% remote.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Data is accessible on the cloud
• Laptops configured for access to remote desktops

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team communicated when there were issues with our data that delayed the migration. Management was quick to reply when anyone experienced issues after the move over to the cloud, and got all of our applications and hardware working as quickly as possible.

What did you find most impressive or unique about this company?

They are so quick to reply and the management team is easy to work with. They do not push your request to someone else, but instead the managers actually handle things for you.

Are there any areas for improvement or something {provider_name} could have done differently?

No. I was very happy throughout the process.

BACKGROUND

Introduce your business and what you do there.

I’m an executive at a financial services company. We provide various financial services such as tax calculation and filing, accounting services, private lending, and more, and we’ve been in business for over 30 years.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BRITECITY?

BRITECITY has been our IT consultant for many years. For our most recent project, we required their help to upgrade and change our internal phone system.

SOLUTION

What was the scope of their involvement?

We work with BRITECITY from time to time to upgrade different systems within our firm. For this project, we decided to take a look at new phone systems and providers. Thus, we talked to BRITECITY about our concerns, and they gave us some information, presented a solution, and gave us a quote for the solution. From there, we had some planning meetings for the project, and they then implemented the solution.

We previously had a VoIP phone system and worked with a third-party service provider. BRITECITY’s solution was keeping the same type of phone system but moving to a different provider. Now, our phone system operates through a Microsoft (MS) Teams integration, and we have new phones. Their team was in charge of purchasing and installing the new phone equipment, as well as connecting it to MS Teams.

After installing the new phone system, BRITECITY came in to go over it. They also provided a period of training for our staff and followed up with troubleshooting when needed.

What is the team composition?

We were in contact with 2–3 teammates from BRITECITY, including the owner, who was very involved and worked alongside his team.

How did you come to work with BRITECITY?

They were already our partners when this project arose. Originally, they were recommended to us by another IT services firm. When we met them, we decided to have them as our full-time consultant.

How much have you invested with them?

We spent around $5,000, including the cost of the new equipment and its installation.

What is the status of this engagement?

We worked together from November 2022–January 2023 on this project.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Although it didn’t seem to be much change with the new phone system on the surface, we got additional functionality. Now, we have additional capabilities to work with messages, voice mails, and other functions within our system, which is an advantage.

On top of that, we now have a larger and better service provider, which can be more responsive to problems in the future. In general terms, our main result has been keeping our phone systems up to date, which is positive for our company.

How did BRITECITY perform from a project management standpoint?

BRITECITY was very simple to work with; they stayed on budget, and we had no problems with communication. From the start, they gave us the information we needed, and the process was very straightforward. Given that BRITECITY also provides us with ongoing consulting services, they’re available to help us solve issues when needed.

As for collaboration tools, BRITECITY used a project management system they usually leverage for their help desk, and we communicated via email. Additionally, we had some phone calls from time to time, and we also collaborated with them on site.

What did you find most impressive about them?

BRITECITY is small enough to provide a personal service, which is an advantage for small companies like ours. The fact that we got to meet with the owner directly was outstanding.

Are there any areas they could improve?

There was nothing BRITECITY could have improved on; the project went pretty smoothly.

Do you have any advice for potential customers?

I can definitely recommend working with BRITECITY.

BACKGROUND

Introduce your business and what you do there.

I’m the executive director of a nonprofit organization that operates three healthcare clinics and provide primary healthcare for workers. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BRITECITY?

We initially contacted BRITECITY because we needed to update our OS, which was ten years old, and Microsoft wasn’t going to support it anymore. We also needed help converting our Outlook email from a web-based to a cloud-based one. 

SOLUTION

What was the scope of their involvement?

BRITECITY has provided us on-site and off-site managed IT services for our organization. They’ve helped us upgrade our cybersecurity software, updated our hardware with new one, and provided us with web maintenance services.

Moreover, BRITECITY is currently advising us on hardware upgrades since we still have a few old computers that have caused us setbacks. BRITECITY is also giving us consultancy to improve our WiFi connection since we have a big office, and we’re currently working with BRITECITY to install more WiFi hotspots.

What is the team composition?

Depending on the project's stage, we work with 4–5 different teammates from BRITECITY. I’m unsure about their positions, but I know they’re from different specialties and expertise levels. 

How did you come to work with BRITECITY?

I started working at my company eight years ago, and they already had a relationship with BRITECITY. Our organization started the engagement when BRITECITY used to have another name. 

How much have you invested with them?

We’ve invested around $20,000–$25,000 on the current project we’re working on with BRITECITY. However, I’m unsure about how much we’ve invested throughout the complete engagement. 

What is the status of this engagement?

I started working at the organization in 2015. However, I’m unsure of when the partnership with BRITECITY initially started. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

BRITECITY meets our expectations, and we haven’t had any issues working with them. We’ve been pleased throughout our engagement. BRITECITY is really good at explaining to us what they’re working on since we’re not a tech-savvy team. 

How did BRITECITY perform from a project management standpoint?

BRITECITY has delivered everything in a timely manner. They work quickly and when they’ve had delays, they let us know in advance. 

Moreover, BRITECITY’s communication is good. We use Slack, email, and text messages. When we complete a project, the team gets on the phone to make sure everything is in order. 

What did you find most impressive about them?

I’m most impressed with BRITECITY’s communication skills. They’re responsive and open to having conversations with us. BRITECITY always explains what they’re working on and the reason behind it — they’re really knowledgeable.

Are there any areas they could improve?

I can’t think of anything for BRITECITY to improve. They couldn’t do anything better.

BACKGROUND

Introduce your business and what you do there.

I’m the VP and general manager at Duncan McIntosh Company, a publishing company that produces events and shows.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BRITECITY?

We hired BRITECITY to update our IT system after it was revealed that our systems were outdated.

SOLUTION

What was the scope of their involvement?

BRITECITY provides us with IT services. They’ve updated our computers to facilitate our remote work. Their team has analyzed each computer in our system to determine which ones needed to be upgraded while also upgrading our Microsoft Suite. Additionally, BRITECITY has also migrated us to a new cloud-based server. We’ve also recently migrated our email to a new platform that makes more sense for our business. 

What is the team composition?

We’ve worked with 3–4 teammates from BRITECITY, including Jimmy (IT Professional). 

How did you come to work with BRITECITY?

I found BRITECITY online after looking for local IT companies. My team interviewed BRITECITY and several other companies to evaluate their processes before hiring BRITECITY, even though their pricing was higher than their competitors. 

How much have you invested with them?

We’ve invested at least $25,000 with BRITECITY. 

What is the status of this engagement?

Our partnership with BRITECITY began in October 2021, and it’s ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

BRITECITY always delivers what we need to have the most up-to-date software systems. They’re quick to respond to support tickets, and they usually rectify issues within a day. 

How did BRITECITY perform from a project management standpoint?

Jimmy stays in contact with me throughout projects, often through email or phone calls. Whenever we run into issues that are a result of our previous IT vendor, the project goes a little longer than expected, but that isn’t BRITECITY’s fault.

What did you find most impressive about them?

BRITECITY is always on top of what needs to happen to ensure our IT needs are met and our software is up-to-date. Also, whenever we submit more complex tickets, they’ll dig for an answer to ensure they resolve all our problems. 

Are there any areas they could improve?

I have nothing for BRITECITY to improve. 

Do you have any advice for potential customers?

I know customers often want to hire companies that offer the lowest price, but BRITECITY is worth the investment, and I’d advise customers to hire them.  

BACKGROUND

Introduce your business and what you do there.

Our company is a utility services provider. We partner with large utility companies to provide data and IT-related services such as supply chain management. I’m the senior IT manager and I lead our digital transformation vertical as well as all of our IT and data management-related operations.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BRITECITY?

We don’t have any in-house technical support, so we outsource that to BRITECITY.

SOLUTION

What was the scope of their involvement?

Apart from providing ongoing technical support, BRITECITY has also helped us with a project that involved setting up a new server for a client. We went through a couple of discovery calls and presented our case to their team. 

BRITECITY came up with the most secure but easiest-to-access solution possible. They also ensured that it worked for us in terms of cost and services, and ultimately helped us get the server up and running. All of the work was done remotely, and we have since continued to rely on them for our IT services and other projects.

What is the team composition?

We mainly work with three people from BRITECITY. Scott (CTO) leads up the practice and was the primary technical person for the server set-up project, which Michael (Director of IT) took part in creating the solution for. Jason (Texas-Based Support) acts as our account manager. We work with him anytime we need something beyond normal IT services.

How did you come to work with BRITECITY?

BRITECITY was hired prior to my joining the company. They were already the service provider when I started here. It made sense, from a cost and business standpoint, to go to them for the server set-up project since they’re already managing our IT. 

How much have you invested with them?

We invest around $150,000 a year for their services and for everything related to it, such as our Microsoft licensing. 

What is the status of this engagement?

We started working with them about 2–3 years ago. Our partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Anytime one of our internal users encounters a technical issue, we’re able to reach BRITECITY for help through a dedicated tech support email. They provide a resolution within hours or within 15–20 minutes in extreme cases, which is huge for us seeing as we’re a services organization. The speed of their response helps us carry through with our business. 

How did BRITECITY perform from a project management standpoint?

They managed the server set-up project really well. They facilitated a good discovery, Excel documentation, and implementation process. We continue to communicate via email.

What did you find most impressive about them?

What really stands out about BRITECITY is the fact that we have a direct working relationship with them. We personally know who we are working with as opposed to other providers who will merely treat their clients as just another ticket. What we have with this team is more like a partnership. 

Are there any areas they could improve?

There could definitely be more communication in terms of their progress. They do things so quickly — which is a good thing — so it would be beneficial if they update us as they are getting it done.

Do you have any advice for potential customers?

It all goes back to communication. Ask as many questions as possible. Make sure that they fully understand the scope of the project and that you’re all on the same page.

BACKGROUND

Introduce your business and what you do there.

I’m a legal assistant for a law firm that does estate planning and taxes.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BRITECITY?

We were moving to a work-from-home environment for a remodeling task, so we needed someone to help us migrate our computer hardware and software and make sure everything works correctly.

SOLUTION

What was the scope of their involvement?

After setting an appointment with BRITECITY, they came to our office to move all our computers and managed our servers to ensure they were running smoothly.

They then set up our employees for remote work and once the remodeling job was completed, they set the computers back up in the office.

What is the team composition?

There were two people who helped us with the hardware and software migration.

How did you come to work with BRITECITY?

My boss already has an established relationship with the founder, so our company has already been working with them even before I was hired.

How much have you invested with them?

We probably spend $13,000 a month on their IT services that include this particular project.

What is the status of this engagement?

They continue to be our main IT partner, but this particular project was done and completed in December 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

BRITECITY is always on top of our needs and they easily come up with solutions in a timely manner — they’re highly responsive and very easy to work with.

How did BRITECITY perform from a project management standpoint?

They’re very communicative and give us detailed explanations of their process. We typically interact through email and phone.

What did you find most impressive about them?

We’re impressed with their friendliness and response time.

Are there any areas they could improve?

We’ve never partnered with any other IT company so I can’t think of anything they could improve on.

Do you have any advice for potential customers?

BRITECITY is very hands-on when it comes to IT, so I would highly recommend them to anyone who may need their type of service.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Water Techniques, a water treatment company. We provide water filtration and softening solutions for customers. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BRITECITY?

We needed IT and technical support.

SOLUTION

What was the scope of their involvement?

First, BRITECITY provided a proposal for their services. We negotiated the pricing based on the number of users we had. From there, they’ve proceeded to provide IT services to our company, including hardware maintenance and cybersecurity. 

What is the team composition?

We’ve worked with technical support specialists and their executive team.

How did you come to work with BRITECITY?

They were referred to us. 

What is the status of this engagement?

We started working together in June 2017, and it’s ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

BRITECITY is responsive, and they follow up after the conclusion of each project and case. Their team is very professional. Thanks to their support, we’ve seen an increase in uptime, a stabilized network speed, and reduced bugs. 

How did BRITECITY perform from a project management standpoint?

They’re good at communicating and sticking to schedules and budgets. We usually communicate through phone calls and emails.

What did you find most impressive about them?

BRITECITY’s response time is impressive. 

Are there any areas they could improve?

I can’t think of anything. 

Do you have any advice for potential customers?

Engage with them.

BACKGROUND

Introduce your business and what you do there.

I’m the senior VP and CIO of Hampton Products International Corporation.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with briteCITY?

Here at Hampton, my goal is for our IT Dept to not be just an expense line, but rather a strategic differentiator that helps the company win and even thought we are a fairly large company, we are still considered to be in the SMB category and we don’t have a full range of experts on staff to manage every important IT function. Having a great partner to augment my team is important to our success.

SOLUTION

What was the scope of their involvement?

briteCITY works with us in a couple of different ways; they’re on contract for some IT services, but we also have projects with them. We delegate some recurring or repetitive tasks like such as server patching or management, but we also work with them on projects like policy creation or certain software deployments were they come alongside my team and assist us with training and expertise, for these we normally negotiate a project scope and contract.

What is the team composition?

I mostly communicate with Chad (CEO), but we probably work with around 4–5 people from their team.

How did you come to work with briteCITY?

I’ve known Chad for a while now as he has worked with one of our partners 15 years ago. When I realized that he had started briteCITY, I gave them a call and started engaging with them again.

How much have you invested with them?

We’ve probably spent around $100,000 USD.

What is the status of this engagement?

Our ongoing partnership started in November 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I don’t have any concrete numbers but compared to our previous provider, I find briteCITY to be more responsive and capable. We get more results, our projects are accomplished sooner, and their pricing is very competitive — the money we spend with them, is money well-spent.

How did briteCITY perform from a project management standpoint?

I find them extremely reliable and timely with their deliverables, so I don’t have to worry too much about our projects. We typically communicate through email and phone.

What did you find most impressive about them?

The best thing about working with them is that both our company’s core values are extremely compatible.

Are there any areas they could improve?

They don’t work hard enough to sell themselves, so I’m usually calling them to ask for certain services. I encourage briteCITY to make an effort of telling me more about the services we may need.

Do you have any advice for potential customers?

This would be true with any other vendor you’ll work with, but you’ll get the most out of the engagement if you’re fully prepared.

BACKGROUND

Introduce your business and what you do there.

I’m a project manager at Definiti Comp Solutions. We provide cost containment services for our clients.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with briteCITY?

We needed help with IT services to address some issues that we had with our email, our servers, and other aspects of our business.

SOLUTION

What was the scope of their involvement?

briteCITY provides ongoing IT services to us. This includes setting up passwords and new computer equipment for daily work, handling and upgrading our servers, and managing our backups.

They’ve also deployed a new service with security measures that includes components such as AI, antivirus, and web scans.

What is the team composition?

We work with 4–5 people from briteCITY.

How did you come to work with briteCITY?

They were already working with the company when I joined in.

How much have you invested with them?

Their services had cost us an amount in the range of $50,000–$199,999.

What is the status of this engagement?

We began working together around January 2013, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

briteCITY is flexible and good at what they do.

How did briteCITY perform from a project management standpoint?

They use a ticketing system, and we use email for communication. They generate quotations for our requests through a third-party system, and they email them to us.

What did you find most impressive about them?

briteCITY really cares and works to resolve issues for us.

Are there any areas they could improve?

When I call them, there’s usually no one available, so we have to wait for a response.

Do you have any advice for potential customers?

I recommend briteCITY to anyone looking for an IT company. Their services are customizable and not just off the shelf.

BACKGROUND

Introduce your business and what you do there.

I’m a rector at the Church of the Messiah Santa Ana. As a small nonprofit, we have about 15 employees and a budget of just over $500,000.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with briteCITY?

We were in a really bad place in terms of our IT setup and equipment. One of our volunteers was knowledgeable about what we needed and would offer to help us whenever he had free time. But aside from him, we didn’t have a solid support system for our IT needs. That’s why we turned to briteCITY.

SOLUTION

What was the scope of their involvement? 

briteCITY manages our IT needs, from our emails and server to our hardware. Their team started by assessing our system and creating a list of tasks that needed to be done. We tackled each project based on what we needed most and what we could afford at the time. It was really about rebuilding everything from the ground up. 

First, they advised us to work with a new telephone company so that we could upgrade our internet. They set up our phone system, purchased and installed a WiFi network within the church, and hired a company to redo our cabling system. Our previous method was crazy — we had so many cables that we couldn’t figure out what was what. Then, they recommended that we purchase a firewall to keep our information safe.

The most recent project was upgrading our email servers. Before, we used GoDaddy, which had a limited capacity. I’d have to go in every two days to clean up the inbox just to receive new emails. briteCITY helped us find better pricing through TechSoup, and we transitioned to Office 365.

What is the team composition? 

Brandon L. (Technician) is my main point of contact. He’s supported by Gilbert (System Administrator), Scott (IT Professional), and Kyle (IT Professional). They’re an amazing team and are the main reason I still work with briteCITY.

How did you come to work with briteCITY?

We’d originally found them through a company called NIXSYS IT Services. Their owner noticed that we were a small nonprofit that needed help, so he reached out. He met with us to go over some of the services his company could provide, and I was attracted to the affordable price structure. After I presented their pitch to the board, we entered a contract with them.

Eventually, NIXSYS was acquired by briteCITY. briteCITY kept all of the original employees from NIXSYS, so we continued working with them given that we’d had such a great experience. 

How much have you invested with them?

The original plan with NIXSYS costs about $280 per month, which covers basic maintenance (additional projects cost extra). They’re still honoring that contract, but I’ll have to check to see if there are any changes that will come with our renewal.

What is the status of this engagement?

We’ve been working with them since January 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Given the resources that we have, briteCITY has accomplished all of our projects within a reasonable timeframe, and I’m deeply grateful to them for that. They’re knowledgeable about our systems, which makes them quick to troubleshoot any problems.

The team is also professional and easy to work with. I’m not an IT person, so I have to try to explain the issues I’m facing with layperson’s terms. They’re good at translating their technical language in a way that I can I digest, which helps me understand why we need to do something. That level of communication has been very valuable to me.

How did briteCITY perform from a project management standpoint?

Their management is excellent. Sometimes I feel like I’m the only customer they have — they spend a lot of their resources to get the job done. It’s unbelievable! I don’t have to run after anyone to figure out a problem. It’s just one phone call or email, and they’ll take it from there.

What did you find most impressive about them?

When it comes to IT services, the team knows their stuff, and they’re there for us when we need them. If I tell them about a problem, they won’t stop until they’ve solved it. 

Are there any areas they could improve?

No, I can’t envision anything that they could be doing better. These people are doing a great job, and I’m really impressed.