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Trustpilot Account Upgrade for Construction Company
"The workflow was not effective."
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the review
The client submitted this review online.
Please describe your company and your position there.
I'm the owner of a construction management educational company.
For what projects/services did your company hire Branded Web Studios, and what were your goals?
Provide an upgraded Trustpilot account. They claimed to have better rates than going directly through Trustpilot.
How did you select this vendor and what were the deciding factors?
They claimed to have better rates than going directly through Trustpilot because they had an "exclusive contract with Trustpilot."
Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.
Through Branded Web Studios, we were to pay them directly, and through them, they would set us up with an upgraded Trustpilot account.
How many resources from the vendor's team worked with you, and what were their positions?
They just had a sales rep and there was nobody else to communicate with.
Can you share any measurable outcomes of the project or general feedback about the deliverables?
The only outcome is that the company lied and never had an exclusive account setup with Trustpilot. Trustpilot never heard of them through my conversations with Trustpilot reps.
How effective was the workflow between your team and theirs?
The workflow was not effective.. Once the sales person took the money, he never got back with me to get it resolved. It was all about getting that money.
What did you find most impressive or unique about this company?
Nothing is impressive about Branded Web Studios.
Are there any areas for improvement or something they could have done differently?
Stop lying and stealing money from people.
Branded Web Studios failed to deliver the agreed work despite the client's completion of the payment. Contrary to what was committed, the team did not have an exclusive account setup with Trustpilot. The client eventually verified the information, which ultimately led to an unsatisfactory feedback.