BelVG

BACKGROUND

Introduce your business and what you do there.

I’m the owner of KAP Diagnostics, a trade supplier of vehicle diagnostic software. We provide both the product and support.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BelVG?

When we switched to a Magento site, I needed a new developer to implement some bespoke functionality on the new platform.

SOLUTION

What was the scope of their involvement?

When I first hired BelVG, they worked on small projects. Now, they lead almost all of my online projects. Currently, they’re working on our website. We had an existing site that was just a simple shopping cart with no special functionality. BelVG developed a sleek site with functionalities that matched the type of business we run. Now, the shopping experience is connected with a support plan, and BelVG manages all of that.

We didn’t provide much structure in the beginning; we just told them what we wanted in general, and they went from there. The work has grown organically, including an app that’s connected to our site.

I eventually decided to bring in someone to create the specs for the next level of our site, and BelVG works off those plans. We’re taking everything from our old site and moving it onto the new Magento2 platform. We’re about halfway through with this process.

What is the team composition?

We mainly communicate with our lead developer, although there’s a whole team assigned to our company.

How did you come to work with BelVG?

I found them online and started them on small projects. I’d had a few bad experiences with previous agencies, so I wanted to make sure they were good. I considered a few different firms, but BelVG seemed to be a good fit. Now, the relationship is great.

How much have you invested with them?

We’ve spent about $80,000.

What is the status of this engagement?

We’ve been working together since March 2013.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We have a niche customer base, and they’re all happy. We're able to provide a product and support it, which our customers appreciate. We don't get any complaints from them. We have a global customer base, and our numbers are growing.

How did BelVG perform from a project management standpoint?

BelVG provides weekly email updates to give feedback and go over the week’s work. I have access to the site, and our project is on track. We communicate mainly via email but also use phone and Skype. They’re very responsive.

What did you find most impressive about them?

I’ve never had an issue with the quality of their work; they always deliver. They’re reasonably-priced, too. I rarely make recommendations, but they’re a great firm to work with.

Are there any areas they could improve?

No, I'm super happy.

Do you have any advice for future clients of theirs?

If you’re working with Magento, BelVG is the best. Build something with them, and you’ll find it to be a rewarding relationship.

BACKGROUND

Please describe your company and your position there.

Our company sells home appliances.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BelVG?

We needed the assistance of a professional web development agency that had a deep understanding of PrestaShop.

What were your goals for this project?

Our goal was to create a PrestaShop theme that works and behaves like the initial Magento theme that we got as a template.

SOLUTION

How did you select this vendor?

Since BelVG was knowledgeable about both systems, we decided to work with them. It turned out to be the right choice.

Can you go into detail about the services they provided and the scope of the project?

Initially, we showed them our original Magento theme, as we needed the same look and functionality implemented on PrestaShop. Furthermore, we had to follow strict corporate identity (CI) guidelines. They then built a complex PrestaShop theme from scratch. As we discussed, we got the new template and shop functionality built on a staging server.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

They completed the project to our satisfaction.

How was project management arranged and how effective was it?

It was very effective. We communicated with Dmitry (Head of Business Development, BelVG), who was always available. As team leader, he distributed the work based on the skills needed. It was nice to talk to just one person. Since Dmitry took care of everything, he made the process easy for us.

What did you find most impressive about this company?

Dmitry had good communication skills and was always responsive. No task or challenge was too difficult for their team. We would be happy to work with them again in the future.

Are there any areas where they can improve?

I can't think of anything.

BACKGROUND

Please describe your company and your position there.

We run several webshops where we sell socks, stockings, and underwear of both our house brand and of other well-established brands. We have 15 employees and have been operating since 2012.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BelVG?

We wanted to make our webshops more user-friendly to increase conversions and needed to improve our existing Magento installations. Additionally, we had some small development tasks to resolve.

SOLUTION

How did you select this vendor?

Our requirements were so specific that there weren’t many Danish development houses that could accommodate them, and the few that could gave us unrealistic prices. Therefore, we looked abroad and came into contact with BelVG, who could do the job at an attractive price.

Can you go into detail about the services they provided and the scope of the project?

BelVG developed several features which make it easy for customers to find their size and add items to the shopping cart directly from the category pages with a single click. Additionally, they set up different autoresponders and handle a lot of other minor tasks on an ongoing basis.

Everything has been done professionally, beginning with a thorough review of the project, its budget, and schedule before we start. Today, ad hoc tasks are performed quickly and smoothly.

What was the team composition?

I don’t know how many people have been involved in the project since we’re only in touch with a skilled project manager. All tasks are resolved quickly, so at least there’s enough staff assigned to our work to make us happy.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

They successfully made the website more user-friendly. The changes we’ve made with BelVG have increased our conversions from about 2.5% to just over 5%. Furthermore, they've also helped us launch a very niche-driven webshop that has consistently converted over 10% since day one.

How was project management arranged and how effective was it?

We’re in close contact with our project manager every day while we have a project in progress. Communication is fast and efficient.

What did you find most impressive about this company?

It’s clearly their speed and ability to solve even the most demanding tasks which have impressed me the most.

Are there any areas where they can improve?

I haven’t found anything they need to improve yet.

BACKGROUND

Introduce your business and what you do there.

I am an online marketing manager of a German company that sells alcoholic and non-alcoholic drinks to clubs, bars, and other places in Munich. We also have an online shop in which we provide beverages to German-speaking people, within Germany, Austria, and Switzerland.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BelVG?

Our online shop has been up since 2008. We needed work on the development, maintenance, and essentially everything on the website. We had tried several German companies, but they didn’t meet our expectations, and we decided to look outside of Munich.

SOLUTION

What was the scope of their involvement? 

BelVG came on board in the middle of the work where the previous company had left off. Initially, they had to find out what point the other company had reached and fix what needed to be fixed. Our shop was on Magento, and the first company we worked with made changes directly within the code, rather than through a plug-in. They had actually altered the original code, which meant a number of things broke every time we updated the system. Some other companies we had used previously had partially fixed things, but BelVG did the most.

Currently, they maintain, develop, and support the system. If we need a new functionality, they will add it. When we know exactly what we want and have the relevant plug-in, then it's immediate. When I have general questions, they come back with suggestions.

What is the team dynamic?

We work with two people from their team: a project manager and one developer. They also maintain contact with the server crew on my behalf, after I provided them with access to communicate.

How did you come to work with BelVG?

One of our employees found them online.  

How much have you invested in them?

We pay them on an hourly basis and have spent around £6,000, possibly more [$7,115 USD].

What is the status of this engagement?

We started working with them in December 2014 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Most feedback we get is with regard to our service, rather than the site itself.

How did BelVG perform from a project management standpoint?

They use a ticketing tool, but in the last few years, we have discovered that sometimes we need a quicker way to communicate. It’s easy to get in touch with the project manager, and she always has time for me. If something is more urgent and needs to be solved immediately, I can call her and she gets back to me very quickly. I can then let her know what the issue is and she will let the developer know so it can be fixed.

What did you find most impressive about them?

The other service providers we had used were based in Munich and were horrible, always making big mistakes. So far, BelVG hasn’t made any similar mistakes.

There have been times over the years when issues do come up. Classically, it’s always when Oleg, our developer, is on vacation. However, even when he is away, he always responds and helps.

BACKGROUND

Introduce your business and what you do there.

t Leaf T Ltd is a high-quality loose-leaf tea and tea bag company based in New Zealand. I am the founder and managing director. I started the company 14 years ago.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BelVG?

Another group was managing our Magento site, and it wasn’t going that well. I was looking for a partner who would help us keep the shop running. I wanted a vendor with decent rates, good service, and enough developers, so that if someone left the company there wouldn’t be a dip in service.

SOLUTION

What was the scope of their involvement?

Our Magento website was up and running, but we needed to upgrade it to the latest version and implement a number of changes to keep it usable for customers. BelVG’s role is to make the changes we give them, perform security upgrades, offer suggestions, and maintain the site.

What is the team dynamic?

We come up with what we want done on the site, and they implement it for us. We’re not technically knowledgeable, but we can present our basic plan and ask them to give feedback on its feasibility. Quite often they will come back with alternate approaches that will work better in the long-term. Once we agree, they go ahead and make the implementation.

I am in touch with Valeria, the head of support. She gives all required information to the developers and acts as the portal between me and the team. I am the website person at my company, so I’m the main contact for BelVG.

How did you come to work with BelVG?

I went onto the Magento extensions website and did some Google research on several companies that offered this service. I touched base with a number of them and was most impressed with BelVG. They had a good value proposition, so I went with them.

How much have you invested with them?

The cost hasn’t been that high for us as a small company. In 2016, we spent $15,000.

What is the status of this engagement?

My initial payment to BelVG was in March 2015. It’s an ongoing relationship.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We have a production and a development site, and whatever changes we make appear on the development site. Sometimes there are little things that need changing, but the system seems to be working well for us.

How did BelVG perform from a project management standpoint?

Having Valeria as my main point of contact has worked great for me, since she’s a people person with a great personality and good communication skills.

Communication has been very easy, even though we have multiple projects going on at once. Because we’re in different time zones, we use Basecamp for keeping track of projects, which has been handy. I can request the work, answer questions at night, and have the results by the morning. I’ve been quite impressed with how quickly we can implement even small changes this way. Bigger projects like developing our mobile site have required multiple weeks, but BelVG has made good time.

We’re a small company, and I’m often very busy. There are months when we focus on other business and don’t have time to touch the website.  Instead of going by a monthly agreement, BelVG allows us to buy small amounts of time and more when we are able. I like this system; it works well for small to medium businesses and helps me manage the workflow.

What did you find most impressive about them?

They’re friendly, professional, and have earned a lot of trust. We work well together. It’s been an easy relationship, though projects have been challenging. BelVG delivers exactly what they promise, and their pricing is pretty good compared to what’s available locally.

Are there any areas they could improve?

No. They’re great for our organization. When I encounter a new problem, BelVG can deal with it. Even if there’s a major issue, they never leave us hanging with the website down. This only happened once and they dropped everything and got the site running right away.

BACKGROUND

Introduce your business and what you do there.

I'm a manager at Chicwish, an online fashion retailer offering vintage-inspired, handmade, and trendy clothing for young women. We focus on quality, affordability, and unique designs from indie designers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BelVG to accomplish for Chicwish?

We hired BelVG for website development.

SOLUTION

What was the scope of their involvement?

BelVG works on specific features and sections of our website, including the shopping cart, product pages, and checkout process.

What is the team composition?

We work with 2–5 teammates from BelVG.

How did you come to work with BelVG?

We found BelVG through an online search. Their pricing fit our budget, and they offered good value for the cost.

What is the status of this engagement?

We started working with BelVG in June 2021, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

BelVG's work has increased our profit. We've tracked a 5% increase in sales and conversion rates.

How did BelVG perform from a project management standpoint?

BelVG delivers on time. We communicate via email and messaging apps.

What did you find most impressive about them?

BelVG's in-time response is impressive.

BACKGROUND

Introduce your business and what you do there.

I’m the e-commerce manager of Kozoom Store, a billiard accessories retailer.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BelVG to accomplish for your billiard accessories retail business?

We needed help with maintenance, updates, customization, and SEO for our Magento 2 website.

SOLUTION

Can you describe the scope of work BelVG handled for this project? 

BelVG has been providing maintenance, updates, customization, and SEO services for our Magento 2 website. The team has installed and updated extensions, improved our UX, and optimized our SEO with performance improvements.

What is the team composition?

We’ve worked with two teammates from BelVG.

How did you come to work with BelVG?

Someone referred BelVG to us. We chose them because their pricing fit our budget and offered good value for the cost.

How much have you invested with them?

We’ve spent around $10,000.

What is the status of this engagement?

We started working with BelVG in October 2025, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

BelVG has improved our UX, fixed bugs, successfully installed plugins, and improved our SEO.

How did BelVG perform from a project management standpoint?

BelVG has great project management and delivers on time. The team is available and answers really fast. We communicate via virtual meetings.

What did you find most impressive or unique about them?

BelVG’s availability, fast answers, and expertise in their domain are impressive.

Are there any areas they could improve?

We need to communicate with BelVG to define the priorities and due dates. Otherwise, they don’t always follow the priorities on the ticket system.

BACKGROUND

Please describe your company and position.

I am the CEO of SASu DARANTASIA - Technostok

Describe what your company does in a single sentence.

DARANTASIA is a distributor and reseller of industrial tools and industrial consumables

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BelVG to accomplish?

• Resolve Magento 2 issues

SOLUTION

How did you find BelVG?

Referral

Why did you select BelVG over others?

Referred to me

How many teammates from BelVG were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope was about identifying problem root cause, identify solutions and implement them.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

BelvG managed to identify the problem we had, which was quite advanced, and advised the corresponding fix. They were very involved and pedagogical during the process. We managed to restore Magento in its normal behaviour thanks to them.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were extremely professional from start to finish, the mission was delivered within the expected timelines and under targeted budget. They fully fully adressed our expectations.

What was your primary form of communication with BelVG?

Email or Messaging App

What did you find most impressive or unique about this company?

The technical skills of Mikhail was impressive, because the topic was very complex and he quickly managed to put the hands in the engine, at the right spot.

Are there any areas for improvement or something BelVG could have done differently?

The price per hour, for an advanced Magento Back-end dev, is fitting the market standards. It gave us satisfaction.

BACKGROUND

Please describe your company and position.

I am the Marketing of CONECTICPLUS

Describe what your company does in a single sentence.

We specialize in the sale and distribution of IT, audio/video, video surveillance, and alarm system solutions for both individuals and businesses. Our product range includes computer hardware, networking equipment, audio and video systems, security cameras, access control solutions, and intrusion alarm systems. We provide reliable, high-quality technology products designed to meet the needs of homes, offices, retail stores, and industrial environments. 
Whether for personal use or professional applications, we are committed to delivering innovative solutions, expert advice, and excellent customer service to help our customers improve connectivity, security, and operational efficiency.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BelVG to accomplish?

• Migration of our site to Magento 2.3
• Graphic redesign
• Module development

SOLUTION

How did you find BelVG?

Online Search

Why did you select BelVG over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from BelVG were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of Work The project involved the migration of our existing e-commerce website to the Magento platform. The scope included the planning and execution of the migration process, the redesign of the website's visual identity, and the development of custom functionalities tailored to our business requirements. Key Deliverables Complete migration of the existing website to Magento. Transfer and integration of product catalogs, customer data, and website content. 
Design and implementation of a new graphical user interface aligned with our brand identity. Development of custom features and functionalities to improve user experience and business processes. Optimization of website performance, responsiveness, and usability. Testing, quality assurance, and deployment of the new platform. Post-launch support to ensure a smooth transition and operational stability. 
Project Summary The project successfully modernized our online presence by migrating our website to Magento, providing a more scalable and efficient e-commerce platform. In addition to the migration, a new graphic design was created to enhance the customer experience, and several custom functionalities were developed to meet specific operational and commercial needs. 
The result was an improved, more flexible, and user-friendly website capable of supporting future business growth.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

very good

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything was good, and the deadlines were met.

What was your primary form of communication with BelVG?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

reactivity

Are there any areas for improvement or something BelVG could have done differently?

nop

BACKGROUND

Please describe your company and position.

I am the IT System Administrator of a food & beverage company 

Describe what your company does in a single sentence.

Wineproducer / Bottling Plant for Wines

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BelVG to accomplish?

• Redesign of Webshop
• Technical review for existing webshop in advance

SOLUTION

How did you find BelVG?

Online Search

Why did you select BelVG over others?

Already selected by managemant

How many teammates from BelVG were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Complete ReDesign of an existing Webshop. New Design Release Period Shortening of Checkout Process Implementation 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

New Design went online in Ocotber 2024.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They showed good speed and progress in their work.

What was your primary form of communication with BelVG?

Email or Messaging App

What did you find most impressive or unique about this company?

Short Term Answers.

Are there any areas for improvement or something BelVG could have done differently?

More transparent cost estimation