BelVG

BACKGROUND

Please describe your company and position.

I am the CEO of Landys Chemist

Describe what your company does in a single sentence.

E-Commerce retailer of Wellness

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BelVG to accomplish?

• Implement CI/CD environment
• Bug Fixes
• Site redesign

SOLUTION

How did you find BelVG?

• Online Search
• Other

Why did you select BelVG over others?

High ratings

How many teammates from BelVG were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our previous developer was frustrating us a great deal. Everytime they made a deployment three things broke and then they would charge us for hours of extra development to fix it. They didn't want to upgrade the checkout because they were concerned they would break a load of stuff which tells you everything you need to know. 

From the first interaction with BelVG it was clear they were different. They took a lot of time with all their most senior developers to understand my concerns and then took more time internally to strategise, explore our current set up and to make a plan. 

The most important thing was the results: they regularly make deployments without issue, regularly upgrade my Magento software without issue and then did a huge redesign project which involved adding a lot of complex extra features. In truth on this side there have been a few bugs but I think compared to our previous developers it was pretty minor and very impressive. 

They're always reachable and very structured. I have no concerns recommending them to others. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Excellent deployment of updates. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes they're always accessible and communicate very clearly. 

What was your primary form of communication with BelVG?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

BelVG's quality of development work was impressive.

Are there any areas for improvement or something BelVG could have done differently?

Nothing comes to mind. 

BACKGROUND

Please describe your company and position.

I am the Owner of Happy Therapie Chez les Abeilles

Describe what your company does in a single sentence.

We specialize in producing and providing products from honey bees.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BelVG to accomplish?

• Fix errors with our Prestashop

SOLUTION

How did you find BelVG?

Received an email from Valerie

Why did you select BelVG over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost

How many teammates from BelVG were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

There were issues mainly with a module purchased from the Prestashop marketplace and the developers were no longer responsive.

1. Improved and enhanced content display for easier customer navigation.
2. Installed Recaptcha which removed bot attempts to access the backoffice.
3. Cleaned up our database and improved hosting parameters.
4. Corrected issue with product reviews which were not displayed.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Improved customer relations
• Expanded our online visibility
• Saved time by focusing on business versus troubleshooting with Prestashop "support"

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• The team was very responsive and quick at resolving issues, often requiring us to conduct the testing and confirming the improvements
• When we were too busy, they assigned a colleague to conduct the testing, confirming the corrections that had been made

What was your primary form of communication with BelVG?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Our first virtual meeting gave me a sense of confidence in the manner in which they described their work flow process. And they quickly it by the efficiency and speed of which they work. In fact, we hired them to work on another Prestashop website that had even more issues.  

Are there any areas for improvement or something BelVG could have done differently?

The only suggestion that could help would be a quick orientation of the Jet Brains You Track DashBoard.

BACKGROUND

Please describe your company and position.

I am an e-shop manager of EnergyBalance SA

Describe what your company does in a single sentence.

Nutritional Supplements E-commerce

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BelVG to accomplish?

• Ecommerce making
• Development
• Maintenance and updates

SOLUTION

How did you find BelVG?

Other

Why did you select BelVG over others?

Pricing fit our budget

How many teammates from BelVG were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work includes the ongoing maintenance, monitoring, and updating of the website to ensure stable performance, security, and proper functionality. Key deliverables include regular system checks, technical updates, bug fixes, content or layout adjustments when required, compatibility checks, and general support to keep the platform reliable and up to date.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes of the project include the continuous improvement of the website in terms of completeness, usability, technical reliability, and alignment with modern digital standards. As a result, the platform has become more comprehensive, easier to navigate, more efficient to manage, and better adapted to the evolving technologies that support today’s e-commerce and online communication needs.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They deliver on time and responding to my needs

What was your primary form of communication with BelVG?

Virtual Meeting

What did you find most impressive or unique about this company?

BelVG's team work and the capacity to let the most expert manage any field stood out. 

Are there any areas for improvement or something BelVG could have done differently?

At times, especially at the beginning of the collaboration, I had some difficulty understanding the different development phases. Therefore, one possible area for improvement could be the ability to communicate technical aspects in simpler and more accessible terms, also for business owners who do not have specific programming expertise.

BACKGROUND

Please describe your company and position.

 I am the owner of a manufacturing company 

Describe what your company does in a single sentence.

B2B label printing company for self-adhesive labels of all kinds

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BelVG to accomplish?

• Migration from Shopware 5 to Shopware 6
• ongoing support

SOLUTION

How did you find BelVG?

Online Search

Why did you select BelVG over others?

Good value for cost

How many teammates from BelVG were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

BelVG handled the complete migration of our online shop from Shopware 5 to Shopware 6. The project encompassed the complete takeover and technical reconfiguration of the system, including the secure migration of all customer, product, and order data. A particular focus was placed on the design and implementation of customized plugins to perfectly map our specific business processes within the new Shopware environment. The result is a future-proof, stable, and high-performing shop system. This main project has now been successfully completed. Our collaboration with BelVG continues seamlessly as part of a long-term partnership: The team continues to provide ongoing support for the shop, performs regular updates and security patches, and ensures continuous technical maintenance. We are completely satisfied with their professional, reliable, and collaborative approach.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

A measurable success is the complete and error-free data migration of all customer and product histories without any downtime for our customers. Furthermore, the custom plugins developed for us run reliably in daily use.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All results were delivered on time. Project management was straightforward via email, with BelVG always responding extremely quickly and helping us immediately with every need.

What was your primary form of communication with BelVG?

Email or Messaging App

What did you find most impressive or unique about this company?

What makes BelVG particularly unique is the combination of in-depth expertise and rapid response times. They work with exceptional competence and implement adjustments or support measures within a very short timeframe.

Are there any areas for improvement or something BelVG could have done differently?

There's really nothing that could have been done better. We were completely satisfied with the process, the communication, and the outcome.

BACKGROUND

Please describe your company and position.

I am the Technical Project Manager of Atlantic Firearms

Describe what your company does in a single sentence.

We are a Firearms and Firearms related accessories Retailer

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BelVG to accomplish?

• SEO optimization
• Improve Google Page Ranking
• Optimize Products and Categories and increase page load speeds

SOLUTION

How did you find BelVG?

Online Search

Why did you select BelVG over others?

• High ratings
• Pricing fit our budget
• Great culture fit

How many teammates from BelVG were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Increase page load speed 
• Provide SEO optimized content for Products and Categories 
• Google search console performance report 
• Optimize site indexing 
• Find and fix inaccessible URLs 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Page load speed has increased a lot
• Website is ranked high on Google
• Site indexing has improved a lot

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They have always communicated us with their progress of work. Deliverables were always on time. Any urgent requirements were promptly responded to and taken care of in a timely manner.

What was your primary form of communication with BelVG?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We have been working with BelVG for over a year. Initially, we started out with working with a couple of developers to help us with our Prestashop website development and mantainance. We were working with an SEO expert (Not BelVG) in the past, who we were not fully satified with. After establishing trust and confidence with BelVG, we discovered they offer a wider variety of services not just limited to Web Development. Since the trust was already established, we decided to work with them regarding our SEO optimization project and Product Testing. We have been highly satisfied with all the different services provided by them. They were able to cater us specifically for our needs and provide us with highly professional recommendation in different aspects of the website from an SEO perspective. Highly impressed with their vast knowledge and varierty of services they offer!

Are there any areas for improvement or something BelVG could have done differently?

None at the moment

BACKGROUND

Please describe your company and position.

I am the IT & Development Manager of Herndon & Merry, Inc. (D.B.A. IronRods.com )

Describe what your company does in a single sentence.

We are a custom metal fabrication company who has been in business since 1959.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BelVG to accomplish?

• Fix existing problems with a Magento website which was being developed
• Complete the work that was left unfinished by a previous developer
• Add new options and features to our Magento website
• Guide us through the launch of our new website & help address any issues that arose

SOLUTION

How did you find BelVG?

Online Search

Why did you select BelVG over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned
• Other

What was the size of BelVG’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Repaired hundreds of errors created by previous developers 
• Developed many custom features for Magento 2 
• Installed and configured several Magento 2 Extensions 
• Installed and configured custom hybrid shipping tables for UPS shipping 
• Setup Authorize.net payment system 
• Optimized website performance 
• Developed very elaborate PHP code to price highly customizable products 
• Developed ability to service both retail and wholesale customers through a single interface 
• Customized Magento 2 backed to meet our specific needs 
• Corrected HTML & CSS issues for both desktop and mobile 
• Fixed JavaScript issues and developed custom scripts to serve our needs 
• Created elaborate server side and client-side input validation 
• created custom printable and downloadable invoices, job tickets and other documents

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Website errors were resolved 
• Required features were added 
• Website performances much improved 
• Customer experience on the website is exceptional 
• Developers were extremely knowledgeable and responsive to our needs 
• Support from BelVG management was also exceptional

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management was very organized and transparent. They always kept us updated as to the status of the project and any issues they encountered. They responded positively to every need and request. They always strived to deliver milestones on schedule.

What was your primary form of communication with BelVG?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Honestly... Everything! I have been involved in web design and development for nearly 25 years. BelVG is exceptional in every way, this is not something that I say lightly. They were looking out for us at every stage of this project, and did every they could to ensure our success. 

Their team is extremely knowledgeable and accommodating. They acted as a partner in the development process and genially cared about the outcome. I would not feel comfortable saying this about companies, but I will always be grateful to the team at BelVG and would proudly recommend and commend them.

Are there any areas for improvement or something BelVG could have done differently?

No, not really. I am 100% satisfied with their performance and the resulting website.

BACKGROUND

Please describe your company and your position there.

I am an IT project- and operation manager at Vinduesgrossisten.dk

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BelVG, and what were your goals?

We needed a competent team to handle our operations and development. Both for day-to-day maintenance of our system, but also to help develop new ideas for future expansion of our company.

SOLUTION

How did you select this vendor and what were the deciding factors?

We looked for companies with experience in Magento development and chose BelVG.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They have developed our Magento e-commerce webshop for both Denmark, Norway, Germany, and Iceland. – With several more development projects in pipeline for the future.

How many people from the vendor's team worked with you, and what were their positions?

We currently have 5 backend developers, 1 frontend developer and a project manager working with us

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have launch several webshop over the last couple of years, with the help of BelVG and we strongly recommend their work.

Describe their project management style, including communication tools and timeliness.

We communicate with the team via Slack and Skype and have weekly teams call to make sure everyone is one track. For project management tools we use Asana.

What did you find most impressive or unique about this company?

Their work ethic. They are always dedicated, putting in a lot of hours to keep up with their appointments and deadlines.

Are there any areas for improvement or something they could have done differently?

There sometimes is a language barrier, but we fixed this with regular teams call, update on work and development. And in case of any misunderstanding, we can catch it before we get too far in development

BACKGROUND

Introduce your business and what you do there.

I’m a website manager at The Savile Row Company, an online retailer.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BelVG?

We needed someone to develop our e-commerce site.

SOLUTION

What was the scope of their involvement?

They developed our website using Magento 2. We had two designers in-house that created the templates and mockups. It was a big project with lots of third party extensions and data integration. They continue to provide updates and bug fixes now that the site has launched. 

What is the team composition?

We worked with a project manager, a backend developer, and a couple of frontend developers. 

How did you come to work with BelVG?

We compiled a shortlist of companies and ended up choosing BelVG.

How much have you invested with them?

We spent between $90,000-$110,000.

What is the status of this engagement?

We started working together in April 2019, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We launched the website in February 2020. Their work is exceptional compared to the previous agency we worked with. They fixed things right away and followed our brief fully. The quality of their work is high.

How did BelVG perform from a project management standpoint?

Everything was broken down into small tasks. We communicated with them daily via email, Slack, and Trello. They stuck to the original price even though they dedicated more hours to working on the project.

What did you find most impressive about them?

Their response time to any issues or errors was very fast. They don’t typically work weekends, but when we had issues with the website on the weekend or in the evening, they were able to help. We just texted them via WhatsApp or Skype and there was always somebody to help. They also have good knowledge of Magento 1 and Magento 2.

Are there any areas they could improve?

They didn’t fully understand the scope of the project when they decided to take it on. Going forward, maybe they could be more thorough to make the work estimates more accurate for their developers.

Do you have any advice for potential customers?

It’s important to ask questions before they start working on the estimates. Be as open as you can. Give them as many details as you can including any problems you might’ve run into with a previous agency. 

BACKGROUND

Please describe your company and your position there.

My name is Ronny martick and I am the founder and managing director of LAUFTRAINING.com. We offer our customers personal planned training and training support. Customers range from beginners to professionals (German marathon champions).

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BelVG?

For the whole project.

What were your goals for this project?

We needed a solution for how we can provide our customers a training platform that reflects our training concept and ideas. W also needed an area for the coaches so that they can create plans for the customers and stay in contact with them. The system should be prepared so that it can continue to grow. We are planning an app and a nutritional plan.

SOLUTION

How did you select this vendor?

BELVG was recommended to us and after the first conversations we decided to start our project with BELVG.

Describe the project and the services they provided in detail.

We created a layout with our designer. This was developed by BELVG. BELVG had to create a basic concept and implement it in a meaningful and future-proof way.

What was the team composition?

Our contact person was Valerie over the entire time. She has deep knowledge of the project and is a reliable contact. There were times, when several developers were integrated into the project. Currently there is one developer

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Since BELVG implemented the entire project, the influence was of course very big. The newly developed system was less prone to errors, offered a lot more features and enabled us coaches to work quickly and reliably.

How was project management arranged and how effective was it?

Our project manager Valerie was always our contact person.She has acquired in-depth knowledge and was a very important contact for our development. We look forward to continuing to work with her.

What did you find most impressive about this company?

The work is reliable and professional. We always have a reliable contact and feel very well cared for

Are there any areas for improvement?

No, everything is/was fine

BACKGROUND

Please describe your company and your position there.

The company sells Silent Disco equipment internationally for a wide range of uses, conferences, sports and fitness, walking tours, education, festivals, home use, care homes and of course, silent discos. My position is as a consultant.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BelVG?

The company had an existing Magneto 1 store but wanted to make a wide range of improvements to the site rather than simply migrate to Magento 2. The project was a full redevelopment on the Magento 2 platform.

What were your goals for this project?

The focus was on improving the user experience and trying to sell a complicated range of products in the most user friendly way. We were also focusing on integrating with internal and external systems to automate as much of the business process as possible.

SOLUTION

How did you select this vendor?

I put an initial RFP out to three offshore companies and BelVG gave us the best balance of quality and price. They also provided the most comprehensive response which was reassuring.

Describe the project and the services they provided in detail.

The project was developed with an Agile methodology and BelVG were working with our designer in order to implement the designs.

What was the team composition?

The team consisted of a Project Manager, Lead Developer, Front End Developer and typically two further Developers although this was scaled up and down accordingly.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

It's early days as we have only just gone live.

How was project management arranged and how effective was it?

The project was managed well, communication was good and there was a high degree of visibility over the time spent.

What did you find most impressive about this company?

They got things right the first time around, which is rare. At least in my experience of outsourcing.

Are there any areas for improvement?

Nothing springs to mind.