What evidence can you share that demonstrates the impact of the engagement?
We have the best website in France in our market sector. The final version of the design is perfect. Since launching the new platform, our site visits have noticeably increased, and we've seen steady growth for our business. The site scales up as our company expands and has enabled us to extend our product range. We started with about 5,000 stock-keeping units (SKUs). Now, we have about 16,000 purchasable items available in our e-commerce store.
While we’re still a small company, we've doubled in size. We employed eight people back in 2010 and currently have a staff of 15. We've doubled our annual turnover over that period, as well. Our website is our primary source of exposure for selling products. I'm pleased about the results we've seen. Over time, we've developed a very close working relationship with BelVG. More than eight years is quite a long time to work with an outsourcing company, but they're essentially part of our team at this point.
How did BelVG perform from a project management standpoint?
They did a great job. Our main point of contact offers excellent response times, and we use e-mail to communicate exclusively. They also have a collaboration tool that shows the state of a project or specific task. I've looked at it briefly but never feel the need to check it. I trust that BelVG will get the project done.
We've had difficulties like any other e-commerce company, but they quickly fix anything that goes wrong. They even provide support on nights and weekends, which is reassuring since problems usually occur at the most inconvenient times. I never have to worry about downtime, which is the worst possible problem for an e-commerce website.
What did you find most impressive about them?
Everything is essentially perfect. The communication is excellent. They not only respond promptly but also make sure they’re giving me the correct answer. That's one of the most important considerations for me. As someone who works in wholesaling and retail sales, I know how important it is to offer accurate and efficient customer support. BelVG follows through on their promises. If a delay occurs, they give a specific timeframe for when it will be done and respect that deadline. That's the most important thing for me.
Are there any areas they could improve?
When we first started working together, there were a few oversights, but I’ve seen a marked improvement since then. I can't think of any areas that need work right now.
Do you have any advice for potential customers?
Apart from choosing them to work with, not at all. BelVG is very good at what they do.