Ecommerce development for successful business

About us

BelVG is an ecommerce development company based in Minsk, Belarus. We also have an office in Latvia and representatives in Austria and Canada.

What we do

We've been creating online stores since 2004 and working with the most popular ecommerce platforms Magento and Prestashop for over 12 years.

Our team also develops various extensions and themes to these platforms, which are available in our Magento and Prestashop marketplaces.

We also can develop a new custom extension according to your requirements and wishes.

Our team

Only professionals work at BelVG. In our team there are:

  • 30+ Magento-certified and Magento-trained developers;
  • 8 Zend-certified engineers;
  • 8 PrestaShop-certified and PrestaShop-trained developers.

Our experience

For 12 years, we have been launching hundreds of online stores all over the world and taking part in over 600 successful ecommerce projects. Our team does not just develop websites but we help brands to win local and international markets.

Take a look at our portfolio and get inspired. Maybe the next success story there will be yours!

 
$5,000+
 
$25 - $49 / hr
 
50 - 249
 Founded
2004
Show all +
Minsk, Belarus
headquarters

Portfolio

Key clients: 
Monin, Salling.dk, Shiekh shoes, Tecmagex, Gamerall, Lykki.com
Deine Tür Image

Deine Tür

Deine Tür is an online door shop has the widest assortment in Germany while working with 28 brands and shipping across the European market as well. Standing for safety and noise reduction doors they produce high-quality and crafted designs for over 70 years. To meet different customer’s needs in all the aspects via the Magento platform, the webstore needs to be customized and bugs fee.

BelVG worked on developing unique

features improving the customer’s experience and monitored the compatibility of installed extensions. We also have successfully integrated and customized Cobby management system to make the products editing process as easy and fast as possible. Our collaboration with a German company keeps on going for 2 years already.

Learn more at https://belvg.com/work/deine-tuer

Muscle food Image

Muscle food

Muscle food is an online-only healthy-food retailer selling vegan snacks, lean meat and muscle supplements within the whole UK, targeted mainly to fitness lovers and even pros. The company helps people to become more fit and healthy for which was awarded as the Specialist Online Retailer of the Year(2018). However, having a multifunctional webstore on a Magento 1.9 platform requires conducting an in-depth audit and ensuring

speed optimization.

The BelVG project managers and two dedicated developers set themselves to improve the website performance, expand the functionality, and boost the conversions rate of the site by improving the checkout page and process on a par with enhancing several UX flows that facilitates the customer’s experience. The collaboration with Muscle Food started in July 2018.

Learn more at https://belvg.com/work/musclefood

Z natural foods Image

Z natural foods

ZNaturalFoods.com is an online retailer dedicated to hard-to-find organic foods from all over the world. The company adheres to Good Manufacturing Practices free of harmful chemicals and employs expert testing. As the demand for products increased, the website stumbled upon glitches resulted in frustration and loss of money.

The BelVG team fixed the bugs and optimized the speed quickly. Then, we managed the procedure of

migration to a Magento 2.0 platform with all the data. We empowered the new e-commerce site with streamlined navigation and updated UX guidelines. Our developers programmed extensions that are integrated with all of the required functions into a customized backend admin area. From 2017 on we continue to increase the sales and work on the customer service load.

Learn more at https://belvg.com/work/znatural-foods

Shopwithsocks Image

Shopwithsocks

Shopwithsocks.com is a Scandinavian socks and underwear house brand from Denmark operating since 2012. The company works with well-known 12 brands from 6 countries that produce unique designs. Having an outstanding product presupposes that every detail matters.

BelVG project managers dealt with the Magento platform. The main tasks were webstore technical development and Magento installations improvement. Moreover, to

improve the customer’s experience and capitalize on using a multifunctional platform we developed some easy-to-click features and make the eco-friendly webstore much user-friendly as well. Since 2017 till now, an ongoing collaboration includes handling minor tasks and introducing small improvements.

Learn more at https://belvg.com/work/shopwithsocks

tleafT Image

tleafT

tleafT is a New Zealand company offering a huge variety of high-quality loose-leaf teas and infusion utilizing omnichannel selling for more than a decade. The founders of the brand believe that the tea can communicate the history of the place it had grown.

Aside from maintaining the website up and running using the Magento platform, BelVG implemented a number of changes to keep it usable for customers. They included

payment and security upgrades, extensions installation and configuration, changing the https connection, and pages configuration. We also developed a user-friendly mobile site and continue to ensure that the system work just well. The work is in progress since March 2015.
Nandine Organics Image

Nandine Organics

Nandine Organics is an innovative company based in the USA, producing luxury organic towels and bathrobes, as well as natural or eco-friendly products that are derived from sustainable resources and responsible manufacturing practices.

The company performs on a Magento platform and there emerged a necessity to firstly, maintain and then, continue developing the webstore. BelVG Senior Product manager thoroughly monitored

on the e-commerce platform to make it work smoothly and polish every detail. We also develop new pages for more products and sales concentrating on the site customization.
Aptipoppe Image

Aptipoppe

Artipoppe is a pioneer baby-carrier brand founded in the Netherlands in 2012 by a fashionable mother of two children. The company is environmentally-friendy. It also produces baby wraps and baby slings allowing the mothers to continue living their daily lives actively and beautifully while adjusting to the baby’s needs anywhere and at any time. Prioritizing convenience, the brand webstore should be compliant to the product’s

aim.

BelVG involvement: we redeveloped every detail and integration options of the webshop within the newer Presta Shop version and continue to provide ongoing improvements with a dedicated developer and a project manager guided by a supervisor in complex issues. The work proceeds from 2015 on a weekly basis.

Learn more at https://belvg.com/work/artipoppe

Zizzz Image

Zizzz

Zizzz is a Swedish family-owned brand. Sleeping bags, blankets and duvets for kids and adults are their bestsellers. Task: migration to Magento 2 Platform: Magento 2 Collaboration: Being a Magento webstore owner, Zizzz decided to grow their business and move to the Magento 2 version. We managed the migration of their multi-store keeping the core functionality of all website versions. Together with the migration, we renewed

the webstore design to make all the language versions look well and work properly.
Caskers Image

Caskers

Caskers is an online store of high-quality spirits. Started in 2012 it is now a leading beverage webstore.  Task: migration to Magento 2 Platform: Magento 2 Collaboration: We started our cooperation by managing migration to Magento 2. BelVG upgraded the version of the ecommerce platform with all customers, products, gift cards and url saved. Owned a custom warehouse management system, Caskers wanted to integrate it to

renewed Magento store. We successfully solved this issue. We also developed a club subscription system especially for our client. 
Shiekh Shoes Image

Shiekh Shoes

Shiekh Shoes is a famous footwear and apparel retailer on the West Coast of the United States. The company owns about 140 brick-and-mortar stores. But as product is for adults, online store is necessary. Task: development of a new webstore aimed at mobile ecommerce. Platform: Magento 2. Collaboration: 5 developers worked on this project and create websore from scratch. Above all, we prepared an easy structured catalog and

informative product pages, paid a lot of attention to search realization and checkout process, installed few payment systems. After all, the company received an understandable webstore with unique design. The whole review read below. Duration: maintenance since 2015.
Monin Image

Monin

Monin is known as a leader in the gourmet market. Started over 100 years ago in France as a family business, it is now an international company with products, that are used all over the world. Task: webstore development for North American. Platform: Magento Enterprise Edition. Collaboration: Although this project was quite challenging, we enjoyed the process of cooperation and are proud of it. During our work, we develop

website with interesting features. We added a Newsletter subscription, the list of available categories and subcategories, opportunity to review and evaluate the product purchased and much more.
Salling Image

Salling

Salling is an online supermarket from Dania. There is a wide range of products in webstore: from tea and chocolate to perfume and jewelry. Task: webstore development. Platform: PrestaShop. Collaboration: Despite thousands of available items, the store should look beautiful and be understandable for users. That’s why we added the Lazy Load plugin (a delay for loading images until a user scrolls down to them) and Recommended

Products, applied a customized Filtering module and integrated Sphinx search engine. We also paid a lot of attention to the appearance of the website on mobile devices, because almost half of all visitors use it for shopping.
Blaha Gartenmöbel Image

Blaha Gartenmöbel

Blaha Gartenmöbel is an Austrian retailer of an exterior furniture and accessories. The business was started 50 years ago and today there brick-and-mortar garden furniture store in Korneuburg (20 km to Vienna) is the largest in Europe. Task: webstore development. Platform: Magento. Collaboration: We started working together on Magento 2 webstore development in 2017. Our purpose was to create a website that would be used both

like catalog and a new sales channel. In addition, a Microsoft Axapta should be integrated. We successfully implemented the project and created an online store that meets all client’s requirements. Duration: 8 months.
Lothar John Image

Lothar John

Lothar John is a home decor retailer from Germany. Along with online shop, where 27K products are, they also own brick-and-mortar store in Hannover. Task: webstore migration. Platform: Magento. Collaboration: We managed Magento 2 migration with preserving on old customer interface. We also improved ready-to-use theme and adapted it to the German language. The whole review read below. Duration: maintenance since 2017.

BottleWorld Image

BottleWorld

BottleWorld is an online store from Germany. They specialize in exclusive alcoholic drinks for clubs, bars and other places. Task: webstore maintenance. Platform: Magento. Collaboration: A webstore was developed in 2008 and since 2014 we maintain it, add new functionality, fix bugs, provide technical support and suggest updates. The whole review read below. Duration: maintenance since 2014.

Lykki Image

Lykki

Lykki is an online store from Canada established in 1989. They call themselves "everything for your office" machine and admit, that their mission is to make online shopping experience super convenient and super quick. Task: webstore maintenance. Platform: Magento. Collaboration: It is always interesting to work with webstores, that has thousands of products. We helped Lykki to create a world-class website for their business

customers with 60 000 stock keeping units. We also handled webstore’s full integration with Sage X3. And now it’s extremely customized webstore that works with no downtime. Duration: maintenance since 2015.
KOOKU Design Image

KOOKU Design

KOOKU Design is an online design gallery from Poland. It specialized in selling stylish and progressive interior objects. All items are made by well-known designers. Some of them are handcrafted only in one specimen. Task: webstore maintenance. Platform: PrestaShop. Collaboration: It was necessary to work on some back end and front end glitches. We installed extensions for shipping, which helped to simplify logistics, and

payment gateway module that allowed to accelerate the payment process. We also customized some existing modules. The whole review read below. Duration: maintenance since 2017.
KAP Diagnostics Image

KAP Diagnostics

KAP Diagnostics is an English trade supplier and distributor of vehicle diagnostic equipment and software. They provide both products and support. Task: webstore maintenance. Platform: Magento. Collaboration: We started working together in 2013 when KAP’s webstore was a simple shopping cart with no special functionality. We connected an app to a website and customized functionality. Now it is a sleek site with clear

structure and we are working on Magento 2 migration. The whole review read below. Duration: maintenance since 2013.
MonsterService ApS Image

MonsterService ApS

MonsterService ApS is a Danish company which provides clients with comprehensive solutions for cleaning and sanitation, office stationery, clothing, warehouses, and beverages. More than 36 000 products from 700 brands are available on the webstore.  Task: webstore maintenance.  Platform: Magento. Collaboration: During our work, we enhanced the usability and improved page loading time by 70%. We also customized Sphinx search

by improving the auto-complete and auto-spell checking and installed some marketing tools. Duration: maintenance since 2016.
GamerAll Image

GamerAll

GamerAll is the escalation point of many years of trading on the Steam marketplace. It is not a standalone trading hub, but an extension of the Steam marketplace with more payment options, faster deliveries and fewer restrictions. Task: webstore maintenance. Platform: PrestaShop. Collaboration: It was needed not just maintain the website, but also added required functionality and integrated it with the Steam. We installed

necessary modules and developed a special statistics system with an opportunity to compare the current store and others.
Tecmagex Image

Tecmagex

Tecmagex is an online store from France. They suggest the largest selection of shooting, hunting, reloading equipment, handguns and optics. Task: webstore maintenance. Platform: Magento. Collaboration: We started working together for extensions installation and bugs fixing. Our working together was successful and Tecmagex asked us to make for them a full site redesign and update it to Magento 1.9. We also enhanced the

website’s speed and optimize the server. Duration: maintenance since 2011.

Reviews

Sort by

Web Dev for Men's Formalwear Site

"Their response time to any issues or errors was very fast."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Apr. 2019 - Ongoing
Project summary: 

BeIVG developed an e-commerce website for the client using Magento 2. They also integrated several third-party extensions and data tracking programs. 

The Reviewer
 
1-10 Employees
 
London, United Kingdom
Jan Obhlidal
Website Manager, The Savile Row Company
 
Verified
The Review
Feedback summary: 

The team at BeIVG developed high-quality work and successfully launched the site. Their team was responsive, even after regular business hours. They incorporated the client’s design mockups and exceeded expectations. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m a website manager at The Savile Row Company, an online retailer.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BelVG?

We needed someone to develop our e-commerce site.

SOLUTION

What was the scope of their involvement?

They developed our website using Magento 2. We had two designers in-house that created the templates and mockups. It was a big project with lots of third party extensions and data integration. They continue to provide updates and bug fixes now that the site has launched. 

What is the team composition?

We worked with a project manager, a backend developer, and a couple of frontend developers. 

How did you come to work with BelVG?

We compiled a shortlist of companies and ended up choosing BelVG.

How much have you invested with them?

We spent between $90,000-$110,000.

What is the status of this engagement?

We started working together in April 2019, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We launched the website in February 2020. Their work is exceptional compared to the previous agency we worked with. They fixed things right away and followed our brief fully. The quality of their work is high.

How did BelVG perform from a project management standpoint?

Everything was broken down into small tasks. We communicated with them daily via email, Slack, and Trello. They stuck to the original price even though they dedicated more hours to working on the project.

What did you find most impressive about them?

Their response time to any issues or errors was very fast. They don’t typically work weekends, but when we had issues with the website on the weekend or in the evening, they were able to help. We just texted them via WhatsApp or Skype and there was always somebody to help. They also have good knowledge of Magento 1 and Magento 2.

Are there any areas they could improve?

They didn’t fully understand the scope of the project when they decided to take it on. Going forward, maybe they could be more thorough to make the work estimates more accurate for their developers.

Do you have any advice for potential customers?

It’s important to ask questions before they start working on the estimates. Be as open as you can. Give them as many details as you can including any problems you might’ve run into with a previous agency. 

5.0
Overall Score They're exceptional.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Platform Dev for Personal Training Group

"We always have a reliable contact and feel very well cared for."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Aug. 2018 - Ongoing
Project summary: 

BelVG provided platform and layout development. Their team built an app to better present a nutritional plan and other concepts. 

The Reviewer
 
1-10 Employees
 
Leipzig, Germany
Ronny Martick
Founder, LAUFTRAINING.com GmbH
 
Verified
The Review
Feedback summary: 

BelVG has had a big impact on the project. The system offered many new features. The project management and knowledge were very effective and reliable. The service was exemplary. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

My name is Ronny martick and I am the founder and managing director of LAUFTRAINING.com. We offer our customers personal planned training and training support. Customers range from beginners to professionals (German marathon champions).

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BelVG?

For the whole project.

What were your goals for this project?

We needed a solution for how we can provide our customers a training platform that reflects our training concept and ideas. W also needed an area for the coaches so that they can create plans for the customers and stay in contact with them. The system should be prepared so that it can continue to grow. We are planning an app and a nutritional plan.

SOLUTION

How did you select this vendor?

BELVG was recommended to us and after the first conversations we decided to start our project with BELVG.

Describe the project and the services they provided in detail.

We created a layout with our designer. This was developed by BELVG. BELVG had to create a basic concept and implement it in a meaningful and future-proof way.

What was the team composition?

Our contact person was Valerie over the entire time. She has deep knowledge of the project and is a reliable contact. There were times, when several developers were integrated into the project. Currently there is one developer

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Since BELVG implemented the entire project, the influence was of course very big. The newly developed system was less prone to errors, offered a lot more features and enabled us coaches to work quickly and reliably.

How was project management arranged and how effective was it?

Our project manager Valerie was always our contact person.She has acquired in-depth knowledge and was a very important contact for our development. We look forward to continuing to work with her.

What did you find most impressive about this company?

The work is reliable and professional. We always have a reliable contact and feel very well cared for

Are there any areas for improvement?

No, everything is/was fine

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Magento Dev for Silent Disco Company

“They got things right the first time around, which is rare.”

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Apr. 2019 - Ongoing
Project summary: 

BelVG handled the full redevelopment and migration to the Magento 2 platform for a silent disco e-commerce company. Working with a designer, their team also completed a wide range of site improvements.

The Reviewer
 
11-50 Employees
 
Southampton, England
Rob Lendon
Consultant, SIlent Disco King
 
Verified
The Review
Feedback summary: 

The platform is user-friendly and integrates internal and external systems for smooth business automation. Using agile methodology, BelVG excels in transparency, communication, and a well-managed project management style. A thorough and comprehensive quality of work is a hallmark of their team.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

The company sells Silent Disco equipment internationally for a wide range of uses, conferences, sports and fitness, walking tours, education, festivals, home use, care homes and of course, silent discos. My position is as a consultant.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BelVG?

The company had an existing Magneto 1 store but wanted to make a wide range of improvements to the site rather than simply migrate to Magento 2. The project was a full redevelopment on the Magento 2 platform.

What were your goals for this project?

The focus was on improving the user experience and trying to sell a complicated range of products in the most user friendly way. We were also focusing on integrating with internal and external systems to automate as much of the business process as possible.

SOLUTION

How did you select this vendor?

I put an initial RFP out to three offshore companies and BelVG gave us the best balance of quality and price. They also provided the most comprehensive response which was reassuring.

Describe the project and the services they provided in detail.

The project was developed with an Agile methodology and BelVG were working with our designer in order to implement the designs.

What was the team composition?

The team consisted of a Project Manager, Lead Developer, Front End Developer and typically two further Developers although this was scaled up and down accordingly.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

It's early days as we have only just gone live.

How was project management arranged and how effective was it?

The project was managed well, communication was good and there was a high degree of visibility over the time spent.

What did you find most impressive about this company?

They got things right the first time around, which is rare. At least in my experience of outsourcing.

Are there any areas for improvement?

Nothing springs to mind.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    No complaints
  • 5.0 Cost
    Value / within estimates
    Competitive cost
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Development for Infant Products Company

"They deliver good quality work, and their PrestaShop expertise is impressive."

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Oct. 2015 - Ongoing
Project summary: 

BelVG performs ongoing development on an e-commerce site. This has involved rebuilding the shop within the newest version of PrestaShop and adding Canadian dollars to the platform.
 

The Reviewer
 
11-50 Employees
 
Lexmond, Netherlands
Floris van der Kooij
Owner, Infant Products Company
 
Verified
The Review
Feedback summary: 

BelVG delivers good value at a reasonable price. The team excels at answering questions and offering advice based on stakeholders' needs. They're highly accessible via Skype and E-mail, and they'll adjust their schedule to fix urgent issues. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of an infant products company. We design and produce baby carriers, baby wraps, and baby slings.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BelVG?

We hired BelVG for web-based development. The vendor rates in Amsterdam were pretty high, and the quality wasn’t always at a high level. We tried three companies (even in the Netherlands for some years). At some point, we had a challenge we were facing in the PrestaShop platform we were using, and they couldn’t solve it for weeks. So, we looked for another vendor.

SOLUTION

What was the scope of their involvement?

They are helping us develop our web shop on an ongoing basis. There’s always optimizations and improvements that we foresee and changes that we want to make.

For a year, they worked on a full-time basis with one developer and a project manager. At some point, we had some struggles and stopped the relationship. After a while, I opened the relationship again. 

Starting in June 2018, they redeveloped our current web shop within the newer version of PrestaShop that has all the different code components. It took 3-4 months to get it done. 

Since then, we’ve had ongoing improvements and developments. For example, today we were discussing some finalizations of some tasks. We were adding Canadian dollars to our shop. They will deploy the feature to our live environment, and I will monitor it closely.

What is the team composition?

There’s a full-time developer and a project manager. There’s some interaction with a supervisor when things are a bit complex from a code perspective. 

There is also a more senior person who’s not a developer on a full-time basis, but he supervises some projects, assists, and gives advice. Sometimes the developer has discussions with the senior person to see how we can best implement tasks.

How did you come to work with BelVG?

They had an online blog post on a topic that had to do with PrestaShop, and I picked them from there. I was able to write a question to them on their website, and they were very open to it. 

Two hours later, they told us what the problem was and how they’d fix it — that amazed me. We quickly decided to migrate from the relationship with the Amsterdam company to BelVG

How much have you invested with them?

We’ve invested $150,000.

What is the status of this engagement?

We started working together in October 2015, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

So far, it’s working fine, and the costs are quite manageable. It’s one-fifth of what we paid in Amsterdam. The quality of their in-house developers is equal to or better than those in Amsterdam. 

So, we’ve had 5,000 more hours to get things done with people that are as good or even better. The partnership has had quite an impact.

BelVG is a PrestaShop partner. We work with PrestaShop which isn’t a super well-known platform as opposed to platforms like Magento. When we discussed rebuilding the web shop, I wasn’t sure whether to use PrestaShop again or Magento since BelVG is also a Magento partner. 

However, they told me it didn’t make sense to use Magento and that PrestaShop is easier and cheaper. So, it’d take fewer development hours to get things done. We only have 50 SKUs and the PrestaShop format is good for that. 

How did BelVG perform from a project management standpoint?

Project management is good. We have weekly or biweekly meetings depending on the tasks they’re working on. I write to BelVG about the outcomes of what we do internally.

For project management systems, we’ve worked with Redmine and Jira. Now, they have another system, YouTrack, that they implemented last week. It’s an online system where all their tasks are visible, and I can comment on these tasks. 

There’s a customer support supervisor that I chat with on a daily basis via Skype to ask them questions or send in comments. That works smoothly and efficiently.  Also, they’re responsive. If I say that something is urgent, they’ll be available at night and on the weekend. 

What did you find most impressive about them?

They deliver good quality work, and their PrestaShop expertise is impressive. I don’t think it’d be easy to find a PrestaShop development partner that knows it better than they do. 

Are there any areas they could improve?

I’m Dutch, so trying to make myself clear in English isn’t always the easiest thing when it comes to details. (They try to understand what I’m saying and get back to me in English).

Sometimes it takes some extra time and communication to get things exactly clear. I don’t think they like to ask questions. But, it’d be helpful if they could ensure that they understand me fully. 

I speak with them via email or Skype. I used to ask if we could have a call, and they always refused because they don’t like talking over the phone.

Do you have any advice for potential customers?

It’s important to absolutely make sure that they have a correct understanding of your needs before they start on your work. I’d try to always check on that. You should have them explain what they think you want so you can make sure they absolutely understand. 

Also, send a lot of screenshots to avoid any doubts. You can display the changes you’re envisioning in a visual way without doing an entire Photoshop exercise.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Development for E-Commerce Agency

"I'm impressed by the amount of knowledge their developers have."

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. 2018 - Ongoing
Project summary: 

BelVG has assisted with the back- and frontend development of six complex e-commerce projects.

The Reviewer
 
1-10 Employees
 
Malmö, Sweden
Pontus Geborek
CEO, Ecomatic
 
Verified
The Review
Feedback summary: 

The largest collaborative project, a payment gateway, rarely displays bugs and dramatically improved conversions. Collaborating with BelVG is like working with the in-house team. They issue frequent updates, share helpful industry advice, and pivot rapidly to address new requirements. 

 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I'm the CEO of an e-commerce agency that helps clients build advanced online stores.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BelVG?

We hired BelVG for both large and small projects, as well as sporadic maintenance. They have always delivered.

What were your goals for this project?

Our most complex project was the development and maintenance of payment gateways used by hundreds of merchants. We needed to remain adaptive and persistent in maintaining the solutions and ensuring their compatibility. 

SOLUTION

How did you select this vendor?

I sent sample tasks to 30 agencies but stuck with BelVG because of the quality of their code, communication, and customer care.

Describe the project in detail.

We have developed six major e-commerce projects together, all fairly complicated. As far as we know, this project was the most complicated one BelVG has ever had.

What was the team composition?

BelVG provides direct access to developers and assistance from project managers. We currently work with their frontend, backend, and project management teams.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The payment service provider they built has reduced the number of downtime incidents. It has also significantly increased the amount of customers onboarded.

How effective was the workflow between your team and theirs?

We use our project management tools, such as Jira, for issue management. They work just like our in-house developers. We have a short meeting each week to discuss obstacles and priorities. BelVG is always responsive if we need to change direction suddenly to meet new demands.

What did you find most impressive about this company?

I'm impressed by the amount of knowledge their developers have. They are all willing to share their knowledge and help the project go as smoothly as possible.

Are there any areas for improvement?

It would truly blow me away if each developer had a high level of English fluency. 

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    We rarely miss deadlines, and it's mostly our fault for changing the scope.
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
    Their backend development is superb, but their frontend development could improve.
  • 5.0 NPS
    Willing to refer
    I've already referred several clients to BelVG.

E-Commerce Dev for Online Health Food Retailer

"The BelVG team performed difficult work with enthusiasm and a positive attitude from start to finish."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
July 2018 - Feb. 2019
Project summary: 

BelVG built new features for a Magento 1.9 platform. They customized the checkout process, add functionalities to product pages, and improved the UX and user flows in several areas.

The Reviewer
 
51-200 Employees
 
Nottingham, United Kingdom
Lewis Love
Head of Technology, MuscleFood
 
Verified
The Review
Feedback summary: 

The updated checkout cart and page have brought a significant boost in conversions. BelVG’s high-quality development work met all requirements and lived up to their reputation. The team managed a smooth workflow thanks to their daily communication, availability, and collaborative attitude.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the head of technology at MuscleFood. We sell health food online.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BelVG?

We engaged BelVG to build new features for our Magento 1.9 platform.

What were your goals for this project?

We wanted to introduce a variety of new functionalities to our online storefront.

SOLUTION

How did you select this vendor?

After considering many firms, we chose BelVG because they came highly recommended and with a stellar reputation in the Magento community.

Describe the project and the services they provided in detail.

BelVG built several new features for our e-commerce platform. They customized our checkout page and process, added new functionalities to our product pages, and enhanced several UX flows.

What was the team composition?

We worked with two dedicated developers and a few project managers.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The cart and checkout page customization have increased our conversion rate considerably.

How was project management arranged and how effective was it?

The project managers worked directly with us to ensure the project’s success. We scheduled daily calls and communicated with the team over Slack.

What did you find most impressive about this company?

The BelVG team performed difficult work with enthusiasm and a positive attitude from start to finish.

Are there any areas for improvement?

No, I can’t think of anything.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Magento Dev for Sport Shooting Accessories Shop

“We have the best website in France in our market sector. The final version of the design is perfect.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
June - Dec. 2010
Project summary: 

BelVG designed and developed a Magento e-commerce platform to replace an outdated HTML site. The team conducted an end-to-end redesign four years ago and has been adding new features and updates ever since.

The Reviewer
 
11-50 Employees
 
Carcassonne, France
Vincent Combes
Head of IT, Tecmagex
 
Verified
The Review
Feedback summary: 

Since BelVG’s revamped website launched, staff size and annual turnover have doubled while product offerings have tripled. The platform seamlessly scales with business growth, and site visits have steadily increased. The team offers streamlined communication through a clear point of contact.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We are an e-commerce company that specializes in hunting, sporting, and shooting accessories along with some firearms. We sell retail and wholesale mainly in France, as well as other countries in Europe. We were established in 1992 and launched our first website in 1997, so we've been in business for quite some time.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BelVG?

We had an existing basic HTML website that hadn’t been updated in quite a long time. As we became aware of newly available technology, we narrowed our choice down to Magento. We needed to work with a team who could develop websites on that platform. After contacting several companies in April 2010, we found BelVG. In 2015, we assessed other sites including ones outside our market sector and realized we needed a modernized redesign.

SOLUTION

What was the scope of their involvement?

We gave BelVG a briefing of our specifications and a rough outline of the design. Having been in the e-commerce business for over ten years, we had a precise vision for our desired look and feel. We communicated back and forth as they developed test websites. Together, we fine-tuned it to produce exactly what we wanted.

BelVG completed the entire site build from that point on. They worked seamlessly with our in-house I.T. department, who provided the product lists and other necessary details. We initially just requested the basic setup for a Magento e-commerce platform. A few specific requirements hadn’t been on our original website. BelVG added a dealer locator to our dedicated wholesale site, which had been impossible to include before. They significantly improved the integration with our mailing list.

We upgraded to the new version of Magento about four years ago and took the opportunity to redevelop and modernize the entire frontend UI. We needed a different look and feel than the original HTML site so our customers wouldn’t be confused. Since then, they've added several new features and completed all our requested changes.

What is the team composition? 

We only have one point of contact, which I think is an excellent idea. Our project manager takes care of everything. She relays the essential details of our requests to the actual designers and developers. We never have to go back and forth between different people, which works very well. 

How did you come to work with BelVG?

I searched for a vendor on Guru.com, a website for outsourcing. We're based in France but didn't want to use a French company because they're too expensive. I've worked internationally and set up similar outsourcing projects in the past, so I wasn't worried about using an offshore team. There are perfectly reliable vendors available. After posting our project to that site, BelVG was the second or third team to respond. Price was one of the main deciding factors, but they also seemed positive and enthusiastic about working together. 

How much have you invested with them?

We've spent about $30,000 at this point. The initial website setup cost $8,000, and the redesign was about the same amount. Our monthly fee is between $200-$300. 

What is the status of this engagement?

Our site took about six months to complete. We started in June 2010 and finished just before Christmas in that December. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We have the best website in France in our market sector. The final version of the design is perfect. Since launching the new platform, our site visits have noticeably increased, and we've seen steady growth for our business. The site scales up as our company expands and has enabled us to extend our product range. We started with about 5,000 stock-keeping units (SKUs). Now, we have about 16,000 purchasable items available in our e-commerce store. 

While we’re still a small company, we've doubled in size. We employed eight people back in 2010 and currently have a staff of 15. We've doubled our annual turnover over that period, as well. Our website is our primary source of exposure for selling products. I'm pleased about the results we've seen. Over time, we've developed a very close working relationship with BelVG. More than eight years is quite a long time to work with an outsourcing company, but they're essentially part of our team at this point.

How did BelVG perform from a project management standpoint?

They did a great job. Our main point of contact offers excellent response times, and we use e-mail to communicate exclusively. They also have a collaboration tool that shows the state of a project or specific task. I've looked at it briefly but never feel the need to check it. I trust that BelVG will get the project done. 

We've had difficulties like any other e-commerce company, but they quickly fix anything that goes wrong. They even provide support on nights and weekends, which is reassuring since problems usually occur at the most inconvenient times. I never have to worry about downtime, which is the worst possible problem for an e-commerce website. 

What did you find most impressive about them?

Everything is essentially perfect. The communication is excellent. They not only respond promptly but also make sure they’re giving me the correct answer. That's one of the most important considerations for me. As someone who works in wholesaling and retail sales, I know how important it is to offer accurate and efficient customer support. BelVG follows through on their promises. If a delay occurs, they give a specific timeframe for when it will be done and respect that deadline. That's the most important thing for me. 

Are there any areas they could improve?

When we first started working together, there were a few oversights, but I’ve seen a marked improvement since then. I can't think of any areas that need work right now.

Do you have any advice for potential customers?

Apart from choosing them to work with, not at all. BelVG is very good at what they do. 

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

E-Commerce Dev for Sports Apparel Manufacturer

“They need to prioritize communication and improve their approach to development.”

Quality: 
0.5
Schedule: 
0.5
Cost: 
0.5
Willing to refer: 
0.5
The Project
 
Less than $10,000
 
Jan. 2018 - Mar. 2018
Project summary: 

BelVG was hired to develop an e-commerce site using Magento 2 based on a detailed, custom set of designs and specifications that were provided.

The Reviewer
 
51-200 Employees
 
Australia
Joshua Smith
E-Commerce Manager, BLK Sport
 
Verified
The Review
Feedback summary: 

The engagement ended prior to completing the project due to ongoing issues with communication and quality. The project manager was largely inaccessible, which led to significant delays and misinterpretations.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the e-commerce manager at BLK Sport, a teamwear and sports apparel manufacturer.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BelVG?

My company hired BelVG to develop our e-commerce website using Magento 2.

What were your goals for this project?

We wanted our site built out according to custom design and specifications that we provided.

SOLUTION

How did you select this vendor?

We had worked with BelVG in the past.

Can you go into detail about the services they provided and the scope of the project?

We provided a detailed scope of work with references to all functionality and module extensions that the project required. We also set up a project system and Gannt chart along with detailed XD design files that outlined all pages, click states and mobile design proposals.

The BelVG team was to provide Magento 2 development and general project management, but unfortunately, both ended up being sub-par services.

What was the team composition?

We were only given access to the project manager, with whom we were unable to communicate for most of the project.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Due to BELVG's inability to complete the project and follow the in-depth scope document that we provided, we were left with a large delay and an unusable website.

How was project management arranged and how effective was it?

We were unable to access our project manager for the majority of the engagement.

What did you find most impressive about this company?

We had a multitude of issues, so nothing stands out. It often took days to get a response from them, and their code/development work failed to meet our quality standards.

Are there any areas where they can improve?

They need to prioritize communication and improve their approach to development. They also have trouble adhering to timelines and price quotes.

0.5
Overall Score
  • 0.5 Scheduling
    ON TIME / DEADLINES
    No adherence to set timelines.
  • 0.5 Cost
    Value / within estimates
    We were billed for a full project, despite only receiving about 25% of what they promised.
  • 0.5 Quality
    Service & deliverables
    Deliverables failed to meet expectations.
  • 0.5 NPS
    Willing to refer

Company response

This comment was provided by Luba Andreeva, Marketer at BelVG, on July 23rd, 2018.

Dear Joshua Smith,

Thank you for your feedback! Certainly, we cannot leave it without a response.

We are sorry for the circumstances that prevented the successful implementation of your project. Despite the high workload, our specialists did all they could to manage the project, including the assistance to your new contractors.

We hope that you will successfully complete the project that required so much time and effort.

Best regards,
BelVG

Magento Dev for Multi-Channel Retailer

“BelVG has substantially improved our platform and omnichannel, which now has increased functional capacity.”

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Feb. 2016 - Ongoing
Project summary: 

BelVG supported the build stage of a Magento e-commerce platform with accompanying apps for iOS and Android. They connected a retailer’s brick-and-mortar and digital sales channels to streamline business.

The Reviewer
 
1,001-10,000 Employees
 
Ontario, California
Denis Ivanov
CTO, Shiekh Shoes LLC
 
Verified
The Review
Feedback summary: 

BelVG produced strong coding to fortify a retailer’s omnichannel sales method. A cutting-edge variety of communication technology includes HipChat, Skype, and screen sharing. The team sourced strong development talent. Their efforts make business more flexible and promote sustainable growth.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the CTO of Shiekh Shoes, a multi-channel retailer. We have about 90 brick-and-mortar along with multiple online properties, websites, and mobile apps. My role is to push through more of an omnichannel and increase online sales volume.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BelVG?

Two years ago, there was very little in terms of online presence. The plan was to start a new website as well as acquire some online-only retailers. There was really no in-house tech team to speak of and our platforms were quite outdated. We researched the current state of technology within our company and solidified our main goals. Magento seemed to be the best e-commerce platform for our backend and retail technology needs, so we needed to hire a specialized contractor for that solution.

SOLUTION

What was the scope of their involvement?

The responsibilities we outsource to BelVG usually involve e-commerce platforms, like our current Magento project. On an ongoing basis, they re-platform old sites, build new ones, and add new functionality to the system for the omnichannel. Our onsite developers are mostly higher-level architects. BelVG provides hands-on coding to support their work.

BelVG came on board to re-develop our existing site and build out new ones. We usually supply the team with wireframes and documentation ahead of time. They support our Magento platform’s frontend and backend development. In addition, they built compatible mobile apps for iOS and Android that lets users access our digital sales platform through their smartphones.

What is the team composition?

We work with seven developers and one project manager from their side. We’re able to talk directly with the developers. BelVG supplements their own resources by hiring subcontractors to work for us full-time on a long-term basis.

How did you come to work with BelVG?

I found them several years ago when I needed Magento developers. I’ve worked with them previously at multiple companies, so we selected them as our partner for this project.

How much have you invested in them?

We have spent over $500,000 so far.

What is the status of this engagement?

We began working with them in February 2016 and have an ongoing relationship. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re very happy with all the sites they’ve delivered. Switching to Magento gives us much more flexibility as a company. Their development team includes highly skilled experts who are proficient at using that platform. Ultimately, their efforts helped connect our brick-and-mortar stores to our digital shops. BelVG has substantially improved our platform and omnichannel, which now has increased functional capabilities.

How did BelVG perform from a project management standpoint?

Some tasks are assigned directly to BelVG’s project manager, but we manage most internally. They completed each task we assigned using the allotted resources and within the appropriate timeframe. We mostly communicate through HipChat, Skype calls, screen sharing, and email. If we need to reach someone during off hours, we also have their cell phone numbers and can call them.

What did you find most impressive about them?

BelVG is very skilled at working with Magento. They consistently hire talented developers. They’re a great team for anyone who wants to build new sites, re-platform existing ones, or needs ongoing support.

Are there any areas they could improve?

The time difference poses a consistent issue. Most of their staff are very flexible, but some of them could improve in that regard. We rarely have any issues reaching someone in case of an emergency. Ongoing communication mostly happens very early our time since we’re on the West Coast. We’ve had to modify our schedule a bit so that we can catch them while they’re still at work. This problem is to be expected with offshoring.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
    We’ve worked with them for a while. In some situations, we had deadlines that were missed. That’s to be expected in software projects, though.
  • 5.0 Cost
    Value / within estimates
    Compared to similar vendors in their field, they’ve been the best so far in my experience.
  • 5.0 Quality
    Service & deliverables
    We’re very satisfied with their products.
  • 5.0 NPS
    Willing to refer
    I’ve already referred them to several contacts of mine who’ve needed Magento support.

Magento Dev for Firearms Retailer

“BelVG is the most reliable developer I’ve worked with.”

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Dec. 2016 - Ongoing
Project summary: 

BelVG overhauled a Magento site for a firearms retailer. They developed update protocols for inventory, built customized extensions, and reprogrammed entire sections of the site from scratch.

The Reviewer
 
1-10 Employees
 
Atlanta, Georgia
Mike Weeks
Owner, Georgia Gun Store
 
Verified
The Review
Feedback summary: 

Feedback is positive and there are marked improvements in the site. Sales and revenue are on the rise as functionality expands. BelVG responds well to detailed requests and has a reliable team of problem solvers.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I own Georgia Gun Store. We sell firearms and accessories through a retail store and online.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BelVG?

Another developer started work on a Magento site for us. Though it was running, it didn’t function properly or have all the features I wanted. The site was full of errors, so I decided to look for a new developer to help.

SOLUTION

What was the scope of their involvement?

They combed through the programming to find problems and glitches. They often had to scrap existing portions and start from scratch. Our biggest challenge was synchronizing our inventory with a major distributor that uses an FTP site. Their inventory file updates every half hour with new quantities and pricing. To keep our own site up-to-date, we had to incorporate those updates into our own inventory list. That meant reprogramming that entire section.

They developed protocols that let us update in-store quantities every half hour, update pricing once a day, and import new product descriptions and pictures once a week. They also set up inventory alerts for customers and added a dealer locator to our website. There are specific rules for shipping firearms that vary depending on the category of each item. Firearms must be shipped to a dealer and can’t be sent directly to a customer. BelVG added a CSV file that allows customers to search for the nearest dealer in their area.

Other functionality that they added included customized invoices and a layaway extension. They also created a price request feature from scratch. Many distributors and manufacturers have minimum advertised pricing that prevents customers from adding certain items to their cart. BelVG created a custom module that allows customers to click a button on the website and request price quotes and purchase links by email.

What is the team composition?

We work with a team of three. Dmitry (Head of Business Development, BelVG) acts as our project manager. We also work with another Dmitry (Web Developer, BelVG) and Tatiana (Project Manager, BelVG).

How did you come to work with BelVG?

I found them on Upwork. I reached out to other developers, but I either never got a response or we had a language barrier. BelVG had good reviews and customer comments, so I asked them to work for me.

How much have you invested with them?

We’ve spent around $40,000.

What is the status of this engagement?

We started working together around December 2016 and our collaboration is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The whole process has been very positive and I’ve definitely noticed improvements. They cloned the website and added dropship options. That site can ship direct from a warehouse and is tied into Amazon.

We usually do about $1 million in online sales each year; this year we may do more. Customer feedback is positive and our sales have increased as we expand our functionality.

How did BelVG perform from a project management standpoint?

They do well. Early on, we had five or six phone calls, but we mostly converse through Skype. They’re responsive and they monitor the Skype connection constantly, even on weekends. They also use Redmine as a project management tool. I can set parameters and information that they use to prioritize different tasks. They’re very easy to work with.

What did you find most impressive about them?

I’m impressed by their responsiveness. I’ve worked on various platforms with four different web developers over the past eight years. BelVG is the most reliable developer I’ve worked with.

Are there any areas they could improve?

No, they did a good job.

Do you have any advice for potential customers?

Give them as much direction as you can on complicated tasks. They will provide what you want, but be clear if you have something specific in mind.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    I get good value.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer