BALTUM

BACKGROUND

Please describe your company and position.

I am the Head of Partnerships and Compliance of FirstStep.ai Limited

Describe what your company does in a single sentence.

FirstStep.ai provides secure, on-premise industrial AI solutions for businesses.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BALTUM to accomplish?

• Achieve ISO 9001:2015 certification for FirstStep.ai’s quality management system.
• Obtain professional support throughout the certification process.
• Successfully complete the certification audit.

SOLUTION

How did you find BALTUM?

UpWork

Why did you select BALTUM over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from BALTUM were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

BALTUM provided professional support throughout FirstStep.ai’s ISO/IEC 9001:2015 certification process for our quality management system. 

The engagement focused on supporting our certification journey through to the successful completion of the certification audit. 

The key outcome was confirmation that the audit and certification process had been successfully completed. 

We appreciated the support and professionalism of Karina Shvets and the BALTUM team, alongside SwissApproval, in helping us reach this milestone. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

FirstStep.ai successfully completed its ISO/IEC 9001:2015 certification audit and received written confirmation that the certification process had been completed. 

This fulfilled our primary project objective of achieving certification for our quality management system, with support from BALTUM and SwissApproval.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

BALTUM supported our certification journey professionally through to successful completion and delivered the agreed items on time. 

We appreciated the assistance provided by Karina Shvets and the team, including written confirmation of the successful audit outcome and completion of the certification process. 

Their support contributed to a positive experience for FirstStep.ai.

What was your primary form of communication with BALTUM?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was BALTUM’s professionalism and the support they provided throughout our ISO 9001:2015 certification journey. 

We particularly appreciated Karina, Ruslana, Olga, and the team’s contribution to helping us reach successful completion. Their approach made this an important and positive collaboration for FirstStep.ai.

Are there any areas for improvement or something BALTUM could have done differently?

One opportunity to add further value would be to offer a structured follow-up support plan during the post-certification surveillance period. 

Periodic check-ins, reminders ahead of surveillance audits, and guidance on maintaining relevant documentation could help clients stay prepared and supported over the long term. 

This would be a welcome extension of the positive support we received throughout the certification process.

BACKGROUND

Introduce your business and what you do there.

I’m the CISO of Akurateco, an e-commerce company. We provide customizable white-label payment software that enables payment providers, merchants, and financial institutions to quickly launch and manage their payment systems. We have access to 700+ ready-made integrations with banks, acquirers, and payment methods.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BALTUM to accomplish for Akurateco?

We engaged BALTUM to organize our first ISO/IEC 27001:2022 certification end-to-end. We needed them to arrange an independent internal audit, coordinate an accredited certification body, and support us through the audit to the issued certificate.

SOLUTION

Can you describe the scope of work BALTUM handled for this project?

BALTUM managed the certification process end-to-end, while our team designed, implemented, and operated the ISMS. Their work covered coordination with the accredited certification body, preparation and submission of the certification package and required forms, organization of the audit, and support through to the certification decision.

What is the team composition?

We worked with 2–5 teammates from BALTUM.

How did you come to work with BALTUM?

We found them through a referral. We chose them over other options because they had high ratings, good value for cost, and company values aligned with ours.

What is the status of this engagement?

We worked together from January–October 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The key objective was achieved in full: Akurateco Lab obtained an accredited ISO/IEC 27001:2022 certificate at the first attempt, with no repeat audit required. The certificate was issued within a month of the certification audit, well inside the timeline agreed at the outset, and is listed in the international register of certified organizations, so our clients and partners can verify it independently.

How did BALTUM perform from a project management standpoint?

BALTUM ran the project in a highly organized and professional way. They were consistently quick to respond; our questions were usually answered the same day, often within hours. Every agreement made along the way was honored exactly as discussed. Each stage — preparation of the certification package, scheduling of the audit, and the certification decision — was delivered on time. Communication was clear and proactive throughout, which made the whole process predictable and stress-free for our team.

What did you find most impressive about them?

What impressed us most was their consistency. In such a complex and turbulent time, it’s rare to find a team that manages to keep the bar this high on quality, speed, and reliability all at once. BALTUM combined responsiveness with genuine attention to detail and treated our deadlines as their own. That kind of dependability is exactly what a certification project needs, and it’s what we’ll remember them for.

Are there any areas they could improve?

Honestly, nothing comes to mind. The project ran smoothly from start to finish, and our only wish is that BALTUM keeps working exactly the way they do now.

BACKGROUND

Please describe your company and position.

I am the Head of Compliance of Digicust Flexco

Describe what your company does in a single sentence.

Development, operation and maintenance of a cloud-based AI-driven customs automation platform

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BALTUM to accomplish?

• Achieve ISO 27001: 2022 Certification

SOLUTION

How did you find BALTUM?

Online Search

Why did you select BALTUM over others?

• High ratings
• Good value for cost
• Company values aligned

How many teammates from BALTUM were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

BALTUM Büroo supported us throughout our ISO/IEC 27001:2022 certification audit process. Their scope of work included coordinating the audit process, guiding us through the required stages, reviewing the necessary evidence, and ensuring smooth communication between all involved parties. The team was professional, responsive, and committed throughout the entire process. 
They followed the agreed timeline, clearly communicated the next steps, and provided timely support whenever clarification was needed. The main deliverable was the successful completion of our ISO/IEC 27001:2022 certification audit, including the final audit report and certificate issuance. Overall, BALTUM handled the process in a structured, reliable, and professional manner.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The key measurable outcome was the successful achievement of our ISO/IEC 27001:2022 certification.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

BALTUM Büroo managed the certification audit process in a very professional and organized way. They delivered everything within the agreed timeline, communicated clearly, and responded quickly whenever we needed support or clarification.

What was your primary form of communication with BALTUM?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was BALTUM’s professional and responsive approach. They were clear, organized, and supportive throughout the certification audit process, which made the overall experience smooth and efficient.

Are there any areas for improvement or something BALTUM could have done differently?

We are fully satisfied with the service provided by BALTUM. 

BACKGROUND

Please describe your company and position.

I am the Board Memeber of Techstack sp. z o. o.

Describe what your company does in a single sentence.

Provision of custom software development, DevOps, CI/CD, and automation services, cloud infrastructure setup and management, software design, software quality assurance, Ul/UX design, project management, client delivery processes

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BALTUM to accomplish?

• ISO 27001 and ISO 27701 certification readiness

SOLUTION

How did you find BALTUM?

Referral

Why did you select BALTUM over others?

• Close to my geographic location
• Great culture fit
• Referred to me

How many teammates from BALTUM were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Baltum Bureau provided comprehensive consultancy and preparation services to help our Polish-based company achieve ISO 27001 and ISO 27701 certifications. Their team guided us through the entire process of building and implementing an Integrated Management System (IMS), focusing on data protection and privacy.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

ISO 27001 and ISO 27701 certification readiness

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was highly professional and structured. Baltum Bureau maintained a proactive stance throughough the entire engagement, ensuring that every milestone was met according to our initial timeline. We never experienced delays. All deliverables and documentation required for ISO 27001 and ISO 27701 standards were prvided strictly on time.

What was your primary form of communication with BALTUM?

Virtual Meeting

What did you find most impressive or unique about this company?

What stood out most was their proactive stance and the depth of their expertise. Instead of just checking the boxes, BALTUM provided high-quality explanations of the context behind each standard's requirements. This educational approach allowed our team to not only build a robust IMS but also to re-evaluate and optimize our overall business management processess.

Are there any areas for improvement or something BALTUM could have done differently?

We were fully satisfied with the collaboration. Their professional consultations were timely and insightful.

BACKGROUND

Please describe your company and position.

I am an executive at Agiliway

Describe what your company does in a single sentence.

Agiliway is a custom software development and IT consulting company headquartered in Austin, Texas, with development centers in Poland and Ukraine.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Baltum Bureau to accomplish?

• Cybersecurity IT Strategy Consulting Other IT Consulting and SI

SOLUTION

How did you find Baltum Bureau?

Online Search

Why did you select Baltum Bureau over others?

Company values aligned

How many teammates from Baltum Bureau were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We have been working with Baltum Bureau for over five years, starting with our first ISO 27001 implementation, then ISO 9001, and most recently the transition to ISO 27001:2022.   What made this cooperation truly valuable was not only the successful completion of certification processes but the way it was achieved — as a collaboration between two highly professional teams.   This partnership was built on trust, mutual respect, and a shared goal of creating a robust and effective management system.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Over five years of cooperation, we obtained ISO 27001 and ISO 9001 certifications and most recently transitioned smoothly to ISO 27001:2022, ensuring continued compliance and improved operational resilience.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Baltum Bureau demonstrated excellent project management throughout our cooperation. They delivered all milestones on time and ensured that certification processes stayed on schedule. Their team was highly responsive, proactive in addressing our needs, and adapted their approach to fit our internal processes, which made the collaboration smooth and efficient.

What was your primary form of communication with Baltum Bureau?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about Baltum Bureau was their deep expertise combined with a collaborative approach.

Are there any areas for improvement or something Baltum Bureau could have done differently?

Overall, we were very satisfied with the cooperation and do not see significant areas for improvement

BACKGROUND

Please describe your company and position.

I am the Project Manager, IMS Manager of Gera-IT

Describe what your company does in a single sentence.

Web & Mobile Development for Startups and SMB

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Baltum Bureau to accomplish?

• Our primary goal in hiring Baltum Bureau was to prepare our company for ISO 9001:2015 and ISO/IEC 27001:2022 certifications. We needed expert support to ensure our internal processes, documentation, and team were fully aligned with the requirements of both standards.
• Identifying and closing compliance gaps in documentation and processes
• Training our ISMS/QMS Committee to meet their responsibilities under both standards
• Performing an internal audit to verify readiness for external certification
• Passing the official certification audits

SOLUTION

How did you find Baltum Bureau?

Online Search

Why did you select Baltum Bureau over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Baltum Bureau were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Baltum Bureau provided comprehensive ISO consulting and audit support services to help Exfluency prepare for and successfully obtain ISO 9001:2015 and ISO/IEC 27001:2022 certifications. The engagement covered every stage of the certification journey — from initial gap analysis to final audit support — with a focus on practical implementation and internal capacity building.

Key Deliverables Included:
- A full review of our existing corporate documentation to identify compliance gaps and provide structured recommendations for improvement.
- Customized training sessions for our ISMS/QMS Committee, ensuring they understood their responsibilities, the requirements of each standard, and how to maintain the systems effectively post-certification.
- Creation and/or revision of essential documentation for both ISO standards, including:

-- Policies (e.g., Information Security Policy, Quality Policy)
-- Risk assessment and treatment plans
-- Process descriptions and procedures
-- Control objectives and implementation guidelines
-- Record templates and tracking mechanisms
- A formal internal audit covering both standards to assess our readiness, identify potential nonconformities, and ensure a smooth external audit process.
- End-to-end support throughout the external certification process, including preparation, coordination with auditors, and addressing any final observations or required clarifications.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

With Baltum Bureau’s support, we successfully achieved ISO/IEC 27001:2022 and ISO 9001:2015 certifications on time and without nonconformities. The project resulted in complete, audit-ready documentation, a fully trained ISMS/QMS Committee, and a successfully passed internal audit. All deliverables were met within the agreed timeline, significantly strengthening our internal processes and compliance posture.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Baltum Bureau demonstrated excellent project management throughout the engagement. They delivered all items on time, followed a clear roadmap, and maintained consistent communication. Their team was highly responsive, quickly adapting to our feedback and providing practical solutions tailored to our needs at every stage of the process.

What was your primary form of communication with Baltum Bureau?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about Baltum Bureau was their ability to combine deep ISO expertise with a practical, business-oriented approach. They've tailored every recommendation to fit our specific context, making the process efficient, relevant, and easy to adopt internally.

Are there any areas for improvement or something Baltum Bureau could have done differently?

Overall, we are very satisfied with the collaboration. 

BACKGROUND

Please describe your company and position.

I am the Head of Partnerships of SoftBees

Describe what your company does in a single sentence.

SoftBees is a Ukrainian IT company with offices in Ukraine and Poland, specializing in the development of scalable fintech solutions. We help banks and financial institutions — from digital banking to SaaS — enter the market quickly and launch innovative products. SoftBees also develops PayBees, an alternative to internet acquiring, and provides consulting services in the field of digital transformation, particularly through the use of AI.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Baltum Bureau to accomplish?

• The goal of our collaboration with Baltum Bureau was to efficiently prepare both our Ukrainian and Polish entities for ISO 27001 certification within a tight six-month timeline.

SOLUTION

How did you find Baltum Bureau?

Referral

Why did you select Baltum Bureau over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Baltum Bureau were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of Work
Baltum Bureau supported us through the full lifecycle of preparing for ISO 27001 certification, covering both strategic planning and hands-on implementation. The engagement included assessing our current practices, identifying gaps, and building a complete, audit-ready Information Security Management System (ISMS) for our Ukrainian and Polish legal entities.

Their team worked closely with our internal stakeholders to ensure alignment between business operations and security requirements, while keeping the process lean, practical, and automation-friendly.

Key Deliverables

• Initial Gap Assessment:
  Review of existing policies, processes, and controls against ISO 27001 requirements.
• ISMS Architecture:
  Structuring and formalizing our internal practices into a compliant ISMS framework.
• Full Documentation Package:
  Creation and/or refinement of all required policies, procedures, registers, and templates — tailored to our operations.
• Risk Assessment & Treatment Plan:
  Facilitated risk identification, evaluation, and creation of a mitigation strategy aligned with business priorities.
• Training & Awareness:
  Guidance and support materials to ensure team understanding of ISO principles and internal responsibilities.
• Internal Audit Preparation:
  Coaching, dry-runs, and documentation reviews to ensure readiness for external auditors.
• Ongoing Advisory:
  Continuous feedback, Q&A support, and adjustments throughout the preparation phase.
• Certification Support:
  Assistance during the audit itself — responding to auditor queries and clarifying documentation as needed.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Measurable Outcomes

• ISO 27001 certification successfully passed in Ukraine and Poland
• Project delivered on time — within 6 months
• All critical gaps identified and closed
• Key processes streamlined or automated
• Internal team enabled to maintain compliance independently

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Baltum Bureau demonstrated strong project management throughout the engagement. They worked in clearly defined sprints, kept us aligned with the roadmap, and consistently delivered all items on time. Their team was highly responsive — quick to adjust to our feedback, clarify requirements, and provide practical support whenever needed.

What was your primary form of communication with Baltum Bureau?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was their ability to combine deep technical expertise with a practical, business-oriented approach — no fluff, just smart, efficient execution.

Are there any areas for improvement or something Baltum Bureau could have done differently?

At this point, we don’t see any areas for improvement — the collaboration was smooth and fully met our expectations.

BACKGROUND

Please describe your company and position.

I am the COO of a software development company

Describe what your company does in a single sentence.

Our company provides end-to-end software development services with a focus on healthcare, education, sports, and startups.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Baltum Bureau to accomplish?

• Assist in building information security management system
• Accomplish ISO/IEC 27001 certification

SOLUTION

How did you find Baltum Bureau?

Referral

Why did you select Baltum Bureau over others?

• Good value for cost
• Referred to me

How many teammates from Baltum Bureau were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We engaged Baltum Bureau to support our journey toward ISO/IEC 27001 compliance. Their goal was to help them build a strong information security management system (ISMS) aligned with international standards.

Baltum Bureau provided a full range of consulting services — from initial gap assessment to practical implementation support. This included policy development, risk assessment facilitation, internal audit training, and overall preparation for certification. Baltum Bureau team worked closely with our internal stakeholders to ensure that every process met the requirements of ISO 27001, while remaining clear and usable in daily operations.

Thanks to strong collaboration, we achieved a mature and fully functioning ISMS — ready for formal certification and long-term sustainability.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The most valuable outcome was achieving a fully functional and audit-ready ISMS aligned with ISO/IEC 27001. Baltum Bureau helped us structure every process clearly and efficiently. Thanks to their support, we significantly reduced the time and effort spent on compliance-related tasks. The internal audit training they provided also empowered our team to maintain and improve the system independently. Overall, they helped us turn a complex standard into a practical and sustainable daily practice.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Baltum Bureau demonstrated excellent project management throughout our ISO 27001 preparation. They delivered every phase on time, communicated clearly, and were always ready to adapt to our needs. Their team was proactive, organized, and quick to respond when we had questions or needed clarification. They made a complex process feel structured and manageable. Overall, their approach was highly professional and effective.

What was your primary form of communication with Baltum Bureau?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about Baltum Bureau was how deeply they understood the ISO 27001 standard - not just from a theoretical perspective, but in terms of how to make it work inside a real organization. They didn’t overcomplicate things or hide behind jargon. Their team translated complex requirements into clear, practical actions we could actually implement. That clarity, combined with their structured approach and responsiveness, made them stand out.

Are there any areas for improvement or something Baltum Bureau could have done differently?

Honestly, nothing major stands out. Baltum Bureau handled the engagement smoothly from start to finish. If anything, maybe having more visual templates for policy documents could’ve helped speed up internal alignment - but that’s a minor detail. We were very satisfied overall.

BACKGROUND

Introduce your business and what you do there.

I am the DPO and ISMS/QMS Manager at Exfluency, an IT services company. The company provides AI and blockchain-powered language solutions and secure, client-specific large language models to help enterprises communicate across cultures and enhance data and knowledge management.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Baltum Bureau?

We wanted to pass ISO 9001 and ISO 27001 certifications and needed external team and consultants like Baltum Bureau.

SOLUTION

What was the scope of their involvement?

Baltum Bureau provided the following services:
- Conducted a remote diagnostic audit of ISO/IEC 27001:2022 and ISO 9001:2015 documentation and prepared recommendations.
- Provided personnel training of ISMS/QMS Committee according to the requirements of the ISO/IEC 27001:2022 and ISO 9001:2015 standards.
- Developed documentation for ISO/IEC 27001:2022 and ISO 9001:2015.
- Conducted an internal audit of ISO/IEC 27001:2022 and ISO 9001:2015 documentation.

What is the team composition?

We worked with five teammates from Baltum Bureau.

How did you come to work with Baltum Bureau?

We found Baltum Bureau through the Advisera platform. We submitted our request to three companies. Baltum Bureau was the one that responded fast, communicated efficiently, and offered exactly what we needed.

What is the status of this engagement?

Our cooperation started in November 2024. The certification project was finalized at the end of April 2025, but we’re considering continuing our cooperation with Baltum Bureau.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re exceptionally satisfied with Baltum Bureau’s support and deliverables. Their expert guidance and assistance were crucial in our successful achievement of both ISO 9001:2015 and ISO 27001:2022 certifications. The auditor remarked, “It’s rare to see this level of IMS maturity and implementation quality at a company on its first certification.” This commendation reflects the quality of Baltum Bureau’s support. The measurable outcomes from the project include the following:
- Training certificates for ISMS/QMS Committee.
- IMS developed and implemented.
- Internal audit passed (with a list of recommendations provided).
- ISO 27001 and 9001 certification audits passed successfully (certificates received).

How did Baltum Bureau perform from a project management standpoint?

Baltum Bureau’s project management fully met our expectations. They guided us through the challenging certification process and helped us overcome common pitfalls. Services were delivered on time and efficiently. We primarily communicated via MS Teams (biweekly meetings and project chat), emails (invoicing and paperwork), and SharePoint (documentation exchange).

What did you find most impressive about them?

What stood out most about working with Baltum Bureau was their genuine commitment to understanding our needs and tailoring the process accordingly. Rather than applying a generic approach, they took the time to listen, adapt, and align the project with our specific goals and challenges. This personalized strategy made our journey with them especially collaborative and enjoyable.

Are there any areas they could improve?

We wouldn’t change a thing about our cooperation with Baltum Bureau. Their professionalism, responsiveness, and deep understanding of our needs made the entire certification process smooth and efficient. We’re grateful for their support and look forward to future collaborations.

BACKGROUND

Please describe your company and position.

I am the COO of Synebo LLC

Describe what your company does in a single sentence.

We provide all-inclusive Salesforce Soultions, outsourcing services, Product development services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Baltum Bureau to accomplish?

• Pass ISO Security 27001 external audit
• Pass ISO Security 27001 internal audit

SOLUTION

How did you find Baltum Bureau?

Online Search

Why did you select Baltum Bureau over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget

How many teammates from Baltum Bureau were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The main scope was to prepare the company, all processes and documentation of the company to comply with Global ISO security standards. Help to prepare internal trainings for the employees and make a long-term roadmap to support ISO 27001 standards in the future.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The main objective was to pass the external audit and to receive a security 27001 ISO certification, Baltum Bureau guided us through all the process from the beginning.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Baltum Bureau was very responsible, always replied on time and provided us with a templates for a various documentation, it really helped to fasten the processes. They responded in a timely manner or always updated on the delays in advance.

What was your primary form of communication with Baltum Bureau?

Virtual Meeting

What did you find most impressive or unique about this company?

This company, especially its founder Kyrylo, has a high level of expertise, lots of expirience and always aware of industry trends

Are there any areas for improvement or something Baltum Bureau could have done differently?

All was done in a professional way