Baltic Design

BACKGROUND

Please describe your company and your position there.

Digital content and marketing manager

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Baltic Design, and what were your goals?

Update current website to improve UX, SEO and ability to update content regularly.

SOLUTION

How did you select this vendor and what were the deciding factors?

Dan's experience working with our old website gave him a great understanding of the requirements and our way of working.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

WordPress with a bespoke theme and the plug ins we required including Gravity Forms, Worth the Read, Google Maps, Yoast SEO.

How many people from the vendor's team worked with you, and what were their positions?

Just Dan on project management and implementation.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

SEO up 111% over 24-months and content updates are straightforward to publish. We have also added functionality including an online recruitment process and AGM voting.

Describe their project management style, including communication tools and timeliness.

Informal via face-to-face chats with actions agreed using email, SKYPE, Zoom.

What did you find most impressive or unique about this company?

Ability to empathize with our goals and resource constraints - great problem solving where we lack technical knowledge

Are there any areas for improvement or something they could have done differently?

Perhaps anticipating some design requirements - notoriously difficult to do in advance when a client has a limited understanding of the options available. But we were guided through the decision-making process and the end result was good.