Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
I wouldn't have any statistics to share with you, but the overall feel of the website and brand as a whole has become much more professional. I would attribute that as a direct result of working with Balkan Brothers. We've worked with big design teams, in-house folks, and outside contractors, and we found a great fit with Balkan Brothers in terms of communication and staying on task.
How did Balkan Brothers perform from a project management standpoint?
Balkan Brothers performed well from a project management standpoint. That's one of the things that attracted us in the first place, and it is also part of what's keeping us there. Working with inspired, creative folk can be awesome and wonderful. However, it can also be very frustrating because of the need to stay on schedule. Structure is required in order to hit goals. I feel that with Balkan Brothers, we get both. We get a lot of inspired work, and we get a great creative team at our disposal. But, that team is very conscious of deadlines and final results. Balkan Brothers used InVision, Trello, and GitHub. These tools helped us communicate well, stay organized, and document everything. When you're working on bringing a big project down to a more detailed level, things could get lost, overlooked, or ignored completely. That's not the case with this team.
What did you find most impressive about Balkan Brothers?
I feel that Balkan Brothers is very aligned with what we're trying to accomplish. The relationship is never combative. They can also tackle very complex issues, such as workflow, dashboard, and admin design. Balkan Brothers is very open – communication-wise. We can call or meet with them anytime, eliminating a lot of potential confusion. They welcome that type of conversation on a regular basis, which is something that I haven't experienced while working with other teams.
Are there any areas Balkan Brothers could improve?
As far as their working relationship and process, I have nothing negative to say about them. The way they execute things is solid.
What tips or recommendations could you share that might increase the likelihood of success with Balkan Brothers?
Aside from the tools, it definitely helped to have regular calls with Balkan Brothers. The calls keep us on track and significantly cut down text-based communications.