Premier digital agency

We are a design studio that specializes in helping startups, small tech firms and big brands looking for some invigorating design and user experience improvments. We develop a personal working relationship with our clients to deliver the best solution geared towards their ideas & users.

 
$5,000+
 
$100 - $149 / hr
 
10 - 49
 Founded
2012
Show all +
London, United Kingdom
Headquarters
  • Balkan Brothers LTD
    4th Floor 86-90 Paul Street
    London EC2A 4NE
    United Kingdom
other locations
  • Balkan Brothers LTD
    Setaliste sv. Bernardina
    Krk 51500
    Croatia
    00385994252200

Portfolio

Key clients: 

Progressive Insurance, Kaspersky Lab, InDinero inc. , Fursan Travel , TBS BLUE , Vast Conference, Sivia Capital, Reelevant, LifeDojo

Reviews

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Digital Product Design for Automotive Insurance Company

"Balkan Brothers is excellent in terms of overall speed, efficiency, and quality."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
July 2015 - Ongoing
Project summary: 

Balkan Brothers was hired by the client to supplement their design team. They created original designs for both web and mobile experiences as part of a larger two-year project.

The Reviewer
 
10,000+ employees
 
USA
Senior Manager, Insurance Company
 
Verified
The Review
Feedback summary: 

The designs were very well received internally, and Balkan Brothers is commended on their ability to take feedback. They work quickly and produce high-quality work. 

BACKGROUND

Introduce your business and what you do there.

I am the senior manager in charge of experience design for a large insurance company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Balkan Brothers?

We were a little bit short-staffed and in need of design help, so we reached out to Balkan Brothers. We have a complex product, and the insurance industry is pretty boring. It's not as if we're developing sites like what Nike, Apple, Google, or other tech startups are creating. We're creating insurance sales flows, and it's complicated.

SOLUTION

What was the scope of their involvement?

Balkan Brothers has helped us with digital design and front-end development on a number of projects. It's a major two-year project that they're helping us out on, so it's not going to launch until the middle of next year [2017]. Essentially, Balkan Brothers has worked hand in hand with our team to create original designs for web and mobile experiences. They've taken those designs, prototyped them, and built them out. For one project, we wanted multiple concepts, so we worked with Balkan Brothers and another freelancer at the same time. We ended up going with the direction that Balkan Brothers came up with.

How did you come to work with Balkan Brothers?

We looked at Dribble, Behance, and other design community sites and found the work that Balkan Brothers was doing. We reached out to them and they responded to us right away. We set up a call for the next morning via Google Hangouts. We had great chemistry, and they were eager to collaborate with us. Balkan Brothers was also able to get started right away, so it was an  easy process to select them.

How much have you invested with Balkan Brothers?

During the course of the past year, we've probably spent between $40,000 to $60,000 with Balkan Brothers.

What is the status of this engagement?

Our involvement with Balkan Brothers kicked off sometime last year. I don't have an exact date, but it was probably around the third quarter of 2015. First, we asked them to do a small project, and that turned out well, so we've been working with them ever since.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We haven't launched the project yet, but we've done user testing and focus groups for the designs created by Balkan Brothers. The results show that, nine times of 10, their work is outstanding. Our internal business stakeholders and internal customers have been happy with their work. There's always a risk for combativeness when working with outside designers, but we have not encountered that issue with Balkan Brothers. They've been open about our feedback and direction. It's a two-way street with them. Our designers don't feel like they're working with an outside company. They feel like the Balkan Brothers designers are an extension of our team. Balkan Brothers work efficiently and quickly, so we don't have to wait for days or weeks to get something back. We see results the next day or a couple of days later. Balkan Brothers is excellent in terms of overall speed, efficiency, and quality.

How did Balkan Brothers perform from a project management standpoint?

I don't know if it's a weakness, but I can definitely tell they're a small shop. They have three guys, and I think they use some freelancers sometimes. But, if there's something that is extremely urgent, the Balkan Brothers team is very responsive. We have many means of communication, and we're constantly going back and forth about changes. Typically, we use Google Hangouts for phone calls and video conference calls so that we can share screens. We use Slack and Basecamp for project management like to-do lists and uploading files. We also use EnVision for reviewing work. They're up-to-date on all of the latest software, apps, and sites. I think we stretched their capabilities and resources when we had them work on a second project concurrently a few months back. We noticed a little lag on their part, but it just happened once or twice. We were aware of it, and they let us know that they were working on projects for other clients. I think any small agency with just a couple people is going to have those issues. They communicated that to us, and we didn't have any false expectations.

What did you find most impressive about Balkan Brothers?

I work with many outside vendors and external third-party design and development shops. One of the things that stood out was how easily Balkan Brothers ingrained themselves into our process. Typically, when we work with outside shops, it's hard for people to understand what we do, why we do certain processes, and how things function. I'm not sure that the Balkan Brothers team totally comprehends everything we do, but it's never been a roadblock. They just do what we tell them to do, and they enhance the areas that they can using visual design. Balkan Brothers doesn't get in the way of the actual functionality and the nature of our sales flow. This is often challenging for outside vendors since they like to have their own spin. They like to understand it and, sometimes, they don't fully understand it, so it's a battle on whose direction to follow. With Balkan Brothers, we never have that issue.

Are there any areas Balkan Brothers could improve?

I think they do an amazing job, given their current resources. I'm surprised that they're not working with big United States brands. I think they probably will at some point when they get some name recognition. They're outstanding.

5.0
Overall Score We’ve had an excellent collaboration with them. I don’t have anything negative to say. They do exactly what they tell us they’re going to do, and they usually exceed our expectations.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They always hit every timeline we have.
  • 5.0 Cost
    Value / within estimates
    Extremely valuable. The cost is low.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I’ve already referred them to other people.

Web Design for Conference Call Company

"Our experience with Balkan Brothers has been fantastic. We have no intention of looking at another shop at this time and have been very happy with their work."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
Project summary: 

Balkan Brothers developed a responsive marketing website, user panel, and administrative interface. They also assisted with content marketing and continue to work on development projects with the client.

The Reviewer
 
11-50 employees
 
California
Kurt Birkenhagen
VP Sales and Marketing at Vast Conference
 
Verified
The Review
Feedback summary: 

The client is very pleased with the balance of creativity and structure that Balkan Brothers offers. Their project management and communication are major strengths, and the client intends to maintain their working relationship.

BACKGROUND

Introduce your business and what you do there.

Vast Conference is a collaboration company focusing on conference calling and online meeting solutions. I am the vice president of sales and marketing.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Balkan Brothers?

Balkan Brothers helped us with a handful of things. We moved from a nonresponsive to a responsive design, and that was a huge change. Balkan Brothers handled website development for our marketing websites, our user panel and the back office for accounts administration. They also helped us with our brand refresh.

SOLUTION

What was the scope of their involvement?

Balkan Brothers have been involved the majority of our processes. They helped us with the design of the pages as well as content and branding. Balkan Brothers handled our blog, which is on WordPress, but the main site is a straight HTML site. We're a Windows shop here.

How did you come to work with Balkan Brothers?

We looked at a number of different creative groups on Behance and Dribbble. We identified the creative eye of Balkan Brothers's design team, and we liked all of their work. From there, we reached out to them and had initial conversations about processes, the team, and scope of work. We liked the ideas that they were bringing to the table, and we've been working with them for a few years now.

How much have you invested with Balkan Brothers?

We have invested $50,000 to $200,000 with Balkan Brothers.

What is the status of this engagement?

We started with them in January 2015, and we are currently working on our third project. We continue to iterate with them as well, so it's not just one solid project. We have a regular working process with them as well. For big projects, we contract work with them and bring to them a project that we want to do. We will then spend the next couple of weeks detailing the scope of the project and the pricing. If there's any additional work, we typically move to an hourly arrangement.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

I wouldn't have any statistics to share with you, but the overall feel of the website and brand as a whole has become much more professional. I would attribute that as a direct result of working with Balkan Brothers. We've worked with big design teams, in-house folks, and outside contractors, and we found a great fit with Balkan Brothers in terms of communication and staying on task.

How did Balkan Brothers perform from a project management standpoint?

Balkan Brothers performed well from a project management standpoint. That's one of the things that attracted us in the first place, and it is also part of what's keeping us there. Working with inspired, creative folk can be awesome and wonderful. However, it can also be very frustrating because of the need to stay on schedule. Structure is required in order to hit goals. I feel that with Balkan Brothers, we get both. We get a lot of inspired work, and we get a great creative team at our disposal. But, that team is very conscious of deadlines and final results. Balkan Brothers used InVision, Trello, and GitHub. These tools helped us communicate well, stay organized, and document everything. When you're working on bringing a big project down to a more detailed level, things could get lost, overlooked, or ignored completely. That's not the case with this team.

What did you find most impressive about Balkan Brothers?

I feel that Balkan Brothers is very aligned with what we're trying to accomplish. The relationship is never combative. They can also tackle very complex issues, such as workflow, dashboard, and admin design. Balkan Brothers is very open – communication-wise. We can call or meet with them anytime, eliminating a lot of potential confusion. They welcome that type of conversation on a regular basis, which is something that I haven't experienced while working with other teams.

Are there any areas Balkan Brothers could improve?

As far as their working relationship and process, I have nothing negative to say about them. The way they execute things is solid.

What tips or recommendations could you share that might increase the likelihood of success with Balkan Brothers?

Aside from the tools, it definitely helped to have regular calls with Balkan Brothers. The calls keep us on track and significantly cut down text-based communications. 

5.0
Overall Score Our experience with Balkan Brothers has been fantastic. We have no intention of looking at another shop at this time and have been very happy with their work.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    We haven’t missed a deadline yet.
  • 5.0 Cost
    Value / within estimates
    The only challenge with an outside shop, as far as cost is concerned, is the amount of time spent communicating back and forth. That isn’t a challenge with Balkan Brothers, which makes them very cost-effective.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    Definitely 100 percent – we would gladly refer them.