What evidence can you share that demonstrates the impact of the engagement?
We have several measures we keep track of – through usage and completions. We also get feedback on usability and user interface. We have a monthly product development meeting with their team, where we discuss what is and isn’t working. It’s a key point of how we measure our success.
We’ve recently worked on them a few big products added to our offerings. We go through a fairly rigorous testing process with a group of VIP customers. We get significant feedback from them on usability and function.
How did AVAMAE Software Solutions Ltd perform from a project management standpoint?
We’ve been developing the ways of working within the last year. We have a good system in place that involves clear lines of communication between our project manager and theirs. We’re using Azure DevOps as a key communication tool. Everything is managed through that platform, and we’ve also been working with them to develop additional features there.
Along with the monthly meeting, we had quick catchups for 15 or 20 minutes to touch base. It works well with our process. At scoping stages, we have larger workshops at their offices to scope work out through whiteboards and demo software.
What did you find most impressive about them?
Their ability to see what we’re trying to create impresses me. Their team comes up with constructive ways to do that. It feels like they’re part of our team, which has been invaluable to us.
Their team easily steps into our world and understands what we’re trying to deliver from a usability and technical perspective. Their insight has been helpful.
Are there any areas they could improve?
No, we’ve been making big progress on the communication element. When I started with them, I would’ve said the communication needed to improve, but now, we’re at a point where they’ve done great work on that.
Do you have any advice for potential customers?
Talk about clear communication methods to make sure information flows. Structure that from the start. Treat them as part of the team – that helps them understand what you’re trying to deliver. They’re a core part of what we do now.