Aspen Labs

BACKGROUND

Please describe your company and position.

I am the President of United Travels

Describe what your company does in a single sentence.

A full service store front Travel Agency.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Aspen Labs to accomplish?

• Digital visibility with a new website
• To establish more in the digital market
• Obtain more premium clients

SOLUTION

How did you find Aspen Labs?

Referral

Why did you select Aspen Labs over others?

Referred to me

How many teammates from Aspen Labs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

10

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project scope was to include a complete redesign and development of our website and a smaller logo design project. As part of the website an AI itinerary builder was added via API integration of a third party service. In regards to our KPIs, our goal is to revamp a 15 year old website that was no bringing in potential clients and create a website that was appealing and could generate more leads for our agents.

To this end Aspen Labs was able to focus in design the site story and creating funnels for leads to call us which is our primary lead generator over email or social media contact. We are pleased with the work done with Aspen Labs and we will continue to work with them in the future to add booking features and custom tours to our website as our online presence grows.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They did perform delivery and very good response to ours needs

What was your primary form of communication with Aspen Labs?

Email or Messaging App

What did you find most impressive or unique about this company?

Their communication was outstanding; they stayed focused and delivered on time and within budget.

Are there any areas for improvement or something Aspen Labs could have done differently?

No. we were very impressed with ASPEN Labs