ASD BUSINESS SOLUTIONS

BACKGROUND

Please describe your company and position.

I am an executive at Sili

Describe what your company does in a single sentence.

We are the technical division of Fawtara in Saudi Arabia, providing innovative management solutions for restaurants and cafés. Our mission is to streamline operations, enhance efficiency, and deliver seamless experiences for both businesses and their customers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ASD BUSINESS SOLUTIONS to accomplish?

• Our main objectives were to implement advanced management systems for restaurants and cafés, optimize daily operations, reduce manual errors, and provide business owners with clear insights to support growth and customer satisfaction.

SOLUTION

How did you find ASD BUSINESS SOLUTIONS?

• Online Search
• Clutch Site

Why did you select ASD BUSINESS SOLUTIONS over others?

• Pricing fit our budget
• Good value for cost

How many teammates from ASD BUSINESS SOLUTIONS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our scope of work focuses on delivering end-to-end management solutions for restaurants and cafés. This includes: System Implementation: Deploying advanced POS (Point of Sale) systems tailored for food and beverage businesses.Operational Management: Developing tools to streamline daily operations such as order management, table reservations, kitchen display systems, and staff scheduling.Financial Solutions: Integrating invoicing, billing, and reporting systems that comply with Saudi regulations, ensuring accuracy and transparency.Technical Support: Providing continuous maintenance, troubleshooting, and customer support to guarantee smooth operations.Training & Onboarding: Equipping restaurant and café staff with the necessary skills to operate our systems efficiently.Key Deliverables Fully implemented and customized POS and management systems.Comprehensive reporting dashboards for business insights.Seamless integration with financial and compliance systems.Ongoing technical support and system updates.Staff training sessions and detailed user documentation.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project delivered clear, measurable results that demonstrated both progress and success, including:

Operational Efficiency: Reduced order processing time through streamlined POS and kitchen display systems.
Error Reduction: Minimized billing and invoicing errors , ensuring compliance with Saudi regulations.
Cost Savings: Improved resource management, leading to a reduction in operational overhead.
Customer Satisfaction: Enhanced customer experience with faster service and accurate order handling, reflected in improved customer feedback scores.
Business Insights: Provided real-time reporting dashboards that enabled data-driven decision-making and increased profitability.
Adoption & Training Success: Achieved adoption rate among restaurant and café staff within the first weeks of implementation.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team demonstrated strong project management skills throughout the engagement. All deliverables were completed on time and in line with the agreed schedule. They maintained clear communication at every stage, ensuring transparency and alignment with our goals.

Responsiveness to Needs
They were highly responsive to our requests, quickly adapting to changes and addressing challenges without delay. Their proactive approach made the process smooth and efficient, and they consistently went above expectations to provide tailored solutions that fit our operational requirements.

What was your primary form of communication with ASD BUSINESS SOLUTIONS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Most Impressive & Unique Qualities
What stood out the most about this company was their ability to combine deep technical expertise with a clear understanding of the restaurant and café industry. Unlike typical providers, they didn’t just deliver software—they delivered practical, customized solutions that directly addressed operational challenges.

Their responsiveness, professionalism, and commitment to quality were exceptional. They showed a unique ability to adapt quickly to our needs, anticipate potential issues, and provide innovative solutions that enhanced both efficiency and customer experience.

Are there any areas for improvement or something ASD BUSINESS SOLUTIONS could have done differently?

Areas for Improvement
While the overall experience was highly positive, there are a few areas where further enhancement could add even more value:

Customization Speed: Some advanced custom features could be delivered faster to keep up with rapidly changing client needs.
User Training Materials: Expanding training resources (such as video tutorials or step-by-step guides) would make onboarding even smoother for new staff.
Proactive Updates: Providing more frequent updates on upcoming features or system improvements would help clients plan ahead more effectively.
These are minor points compared to the overall success of the project, but addressing them would further strengthen the company’s already excellent service.