AppX

BACKGROUND

Please describe your company and position.

I am the Coordinator of the training management platform of Corpo Nacional de Escutas

Describe what your company does in a single sentence.

We are a volunteer association, in this case a scout association. 90% of employees are volunteers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire AppX to accomplish?

• Set up a volunteer training management platform
• Set up various structures of pathways, courses and modules
• Define different positions and functionalities available for each of these positions
• Maintain the platform according to the association’s needs

SOLUTION

How did you find AppX?

Referral

Why did you select AppX over others?

• Great culture fit
• Company values aligned

How many teammates from AppX were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Structuring a platform that allows the training of the association's volunteers to be harmed. After structuring, user creation/management tools and routes, courses and modules were created for the association administrators responsible for the platform. Adjustments have been made to detect anomalies.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Communication with our association element management platform (SIIE). Integration of payments through interconnection with SIIE. Adaptation of the code to the specificities of the association. Creation of flows for various training paths.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

It has responded well to needs, sometimes one deadline or another changes due to complexity.

What was your primary form of communication with AppX?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The availability of the project manager! He is always available to listen to us and solve problems.

Are there any areas for improvement or something AppX could have done differently?

I honestly don't know this project is so volatile that it requires a company with quick adaptability. We have to please around 5000 scout leaders.

BACKGROUND

Please describe your company and position.

I am the Marketing Assistant of Virbac Portugal Laboratórios, Lda.

Describe what your company does in a single sentence.

Commercialization of veterinary products

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire AppX to accomplish?

• To create a loyalty card's platform for our pet food clients

SOLUTION

How did you find AppX?

through a design agency

Why did you select AppX over others?

• Pricing fits our budget
• Good value for cost
• Referred to me

How many teammates from AppX were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Clinic & Client Management: View, edit, and manage clinic details, and track associated clients, including their details, pets, and activity. 
• Virtual Cards & Credits System: Ability to request and allocate credits for the creation of virtual client cards. 
• Points & Loyalty System: Manage and monitor client points, loyalty tiers, and associated product offerings. 
• Product & Sample Management: View a comprehensive product list with associated points, and handle product attributes and tiers. 
• Analytics & Reporting: Access detailed statistics on sales, products, clients, and clinics. Features include filtering options and data export functionalities. 
• Content & News Management: Administer news content that can be displayed on the clinic's platform or mobile application. 
• Advanced Administrative Controls: Allows specific actions like clinic creation and managing loyalty tiers and associated products.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

This platform is very intuitive, very reliable and safe and it works perfectly well. This is proved by the increasing number of clinics and clients registrations since its deployment. We never had any complaint by any user (clinic, client or sales team) and I really enjoy working with it as administrator. 

I am quite autonomous with this platform; I don't need to ask for support very often, I just ask when something is beyond the available funcionalities of the platform, which were defined by us during the project implementation. Before this one, we had a loyalty card platform that wasn't so user friendly, so responsive and it used to present a lot of errors (duplications, loss of points).The platform that APPX designed is completely different and much more easy to use.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

At the beggining of the project, we used to communicate through the design agency that was responsible for the graphic design of the platform; after the first emails, we began to communicate directly with APPX and it was much easier as they were (still are!) very prompt in their replies, very supportive in ALL the questions and doubts we had (we are not definitely IT people so we had many, many doubts about the simpliest things).

They were very understanding with our ignorance on IT issues and they suggested very often changes and funcionalities in order to improve the service that we would provide to our customers. Even now, in the Support Service, they keep being very prompt and suggestive.

What was your primary form of communication with AppX?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

APPx is a very reliable and professional company. It is totally clear that they know what they are doing! As a client, I feel confident in their work and well supported. Furthermore, their staff is quite friendly, collaborative and trustworthy.

Are there any areas for improvement or something AppX could have done differently?

We are happy with their work thus far. We haven't any complaint or suggest of improvement.

BACKGROUND

Please describe your company and your position there.

I am managing partner of woosenter lda, woosenter is a company linked to the manufacture and trade of jewelry

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire AppX, and what were your goals?

for the construction of an online store and our objective was to explore this sales channel as much as possible so that the results obtained in our online store will have more and more significance in our annual turnover

SOLUTION

How did you select this vendor and what were the deciding factors?

we had a first contact with this team and we thought it was young and dynamic and that's what we were looking for.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

they came to our office and surveyed our products in order to get a sense of our collection, then took photos (it was a work of several days due to the high number of references we have), and then built our store online and provided training for its operation.

How many people from the vendor's team worked with you, and what were their positions?

It was a team of 3 people , designer , computer and social communication

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

bearing in mind that our product catalog is very logo and complex and also depends a lot on the various combinations that can be made with the wide variety of references we have , and for this reason we are now feeling the need to have a configurator in ours online store, yet we feel that our customers are increasingly consulting our products online

Describe their project management style, including communication tools and timeliness.

we are always trying to improve our online performance every day and we need a partner like AppX to provide us with support and advice on various tools we can use to achieve our goals and for this reason, we still have regular meetings today

What did you find most impressive or unique about this company?

availability and delivery to our project

Are there any areas for improvement or something they could have done differently?

yes , of course there are always things to improve and that is why we continue to work together

BACKGROUND

Introduce your business and what you do there.

I’m the CEO and founder of PadelBox. We’re a racquet sports competition company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with AppX?

We have partnerships with clubs in different cities and remotely organize and manage competitions using an application. We needed another vendor to take over the app from the company that initially developed it because we had problems. We tried working with several companies, but the engagements didn’t turn out as expected.

SOLUTION

What was the scope of their involvement?

The platform’s backend was initially built in Ruby on Rails, and the frontend was built in Ionic. AppX reviewed the Ruby on Rails code and refined it to ensure the app worked. Their team then began migrating the platform to React to make it easier to manage. Our app is based in browsers, which constantly change, unlike Ionic. By translating the app to React, AppX brought its functions and modules up-to-date.

In the coming year, their team will migrate the app to a platform entirely developed by them. They’ll host the app on their servers too.

What is the team composition?

Pedro (Executive Partner) is our main point of contact. We also work with a backend developer, a frontend developer, and a designer.

How did you come to work with AppX?

We engaged many different companies that didn’t meet our expectations. I initially sought to work with developers who left the company that initially developed the app because they had knowledge of Ruby on Rails and Ionic. Unfortunately, none of those developers had knowledge of the app. I worked with some developers on a freelance basis, which wasn’t sustainable. Someone told me about Pedro, and then I talked with him.

How much have you invested with them?

We’ve spent between €40,000– €70,000 (approximately $48,000–$84,000 USD) on their services so far.

What is the status of this engagement?

We started working together in March 2019, and our partnership’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

One of AppX’s main challenges was updating an app that another company developed. At this point, their team has migrated almost the entire platform to React.

Now that our app’s basically in React, the platform’s more adaptable to browser changes. We’re able to respond to challenges more efficiently. We’re extremely satisfied with them because our platform now works.

Two years ago, we had around 800–900 monthly users. We now have around 1,500 monthly users, and there aren’t issues supporting that larger user base. The app runs a bit slower, however.

How did AppX perform from a project management standpoint?

We have a great, professional working relationship. A number of times, Pedro and I have had discussions at 2 a.m. or 3 a.m. He’s very responsive. I don’t communicate too much with the developers.

Their team’s flexible. When we face problems, they don’t tell us that they can’t be solved. Their team never says that we have to start from scratch. Instead, they learn about the problem and then present two solutions. AppX are great problem solvers.

What did you find most impressive about them?

I’m happy working with AppX. We’re a small company, so this project is a significant investment. I’m satisfied with our investment because their team’s working on ways to save us time through the app. I’d be extremely happy to be able to invest more in them because of the great results.

Are there any areas they could improve?

We receive more than we pay them. However, they could decrease their rates.

BACKGROUND

Please describe your company and position.

I am the Executive director of MFCL

Describe what your company does in a single sentence.

We develop knowledge about trens for management and marketing

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire AppX to accomplish?

• Creat our site
• Develop a system for management the site

SOLUTION

How did you find AppX?

• Referral

Why did you select AppX over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from AppX were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Develop entire project

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

delivery on time

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They are very good in project management and they delivered the full project with very good results

What was your primary form of communication with AppX?

• In-Person Meeting

What did you find most impressive or unique about this company?

The flexibility to understand our needs

Are there any areas for improvement or something AppX could have done differently?

I think maybe they could give more folow up after job done

BACKGROUND

Please describe your company and position.

I am the Manager of Keep it Safe 24/7

Describe what your company does in a single sentence.

We run a luggage deposit, using inteligent lockers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire AppX to accomplish?

• Develop a website that could support the lockers, by including reservations, payments, and buttons to open lockers

SOLUTION

How did you find AppX?

• Referral

Why did you select AppX over others?

• Pricing fit our budget
• Referred to me

How many teammates from AppX were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

• website design
• Customer support digital buttons
• Online payments
• Online reservations and bookings

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Basically having people everyday to make bookingsin the website.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Our developer was very skilled. Heeven gave us a platform where we can manage all lockers from home, which is great. The output was more than what we imagined and on time. However, communication could be better and faster.

What was your primary form of communication with AppX?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Fast delivery

Are there any areas for improvement or something AppX could have done differently?

Communication with the client

BACKGROUND

Please describe your company and position.

I am the Board Member of ISCTE _ Meta Digital

Describe what your company does in a single sentence.

We deliver digital technologies training.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire AppX to accomplish?

• To make our website

SOLUTION

How did you find AppX?

Referral

Why did you select AppX over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Referred to me

How many teammates from AppX were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The website aim is to present our training portfolio and allow the registration in the courses.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They met the brief and did it in a timely manner, this was very important because we were working on a tight schedule. They were available to make last minute changes and deliver them almost immediately.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered on time and responded to our needs on the go.

What was your primary form of communication with AppX?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The way they relate to their clients, making theirs our project.

Are there any areas for improvement or something AppX could have done differently?

Everything went smoothly, it would not have been possible to respond differently or better under the conditions they were given.

BACKGROUND

Please describe your company and position.

I am the Director of YouBIZ Telecom

Describe what your company does in a single sentence.

YouBIZ Telecom is based on the creation of a network of employees, dedicated to promoting prepaid cards, using Network Marketing as a means of communicating with the market.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire AppX to accomplish?

• Platform development

SOLUTION

How did you find AppX?

Referral

Why did you select AppX over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from AppX were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Appx was the company responsible for the planning, design and development of the YouBIZ Telecom platform.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The response that the platform gave to our 15,000 employees. Simple, light and intuitive.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

AppX's response was perfect. All deadlines were respected. We defined the beginning and end of the project and it was accomplished. All corrections to the project were resolved quickly.

What was your primary form of communication with AppX?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

In problem-solving ability.

Are there any areas for improvement or something AppX could have done differently?

I have nothing to point out.

BACKGROUND

Please describe your company and your position there.

I am a part-owner of a entertainment company headquartered in Portugal.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire AppX, and what were your goals?

We hired AppX for programming a mobile app for both iOS and Android. We already had the design for our app, so our goal was to execute that idea into a simple and fast app. We also had several features that we wanted for our app such as a subscription-based mode, the rating system of each operating system inside the app and others.

SOLUTION

How did you select this vendor and what were the deciding factors?

So for a start we searched on google for several programming companies. From those we found, we saw the website and previous works each company did. We searched for mostly Portuguese companies as we are Portuguese and therefore we felt it would make communication easier. Although we also contacted companies from other countries.

The one's that we felt had the better website and previous works, we scheduled a meeting. From the meeting with AppX it was clear the knowledge that they had. They also seemed really simple and trustworthy people, we created some empathy and the budget made sense and so for us it was clear that it was the right choice.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had several meetings where we discussed the layout of our app, we also showed the design we had, how much time it would take and how much it would cost. They were always fast to respond to any questions we had and, as this were the first app we made we also had some questions about the app business itself, how reviews were made for Apple and Android, how the pricing from different countries were made etc..

AppX was always happy and fast in responding which further eased on us on the idea that they were the right choice. When we made the agreement, they started programming and were always telling us what steps were being taken and we could see the progress as it was happening. They were also always available for meetings and responding to any questions we had. We felt that not only they were doing the job we agreed upon but were also always ready to help us in any way we needed, they helped us in creating our website for example.

We felt that our idea was really being taken care of as if it was theirs also! We had several testing phases, until we got exactly what we wanted. Any problems we had even after launching they were fast to clarify.

How many resources from the vendor's team worked with you, and what were their positions?

We had two contacts that we felt free to use. In the beginning, for the reunions where we talked about the timing, budget, what we wanted etc, we talked with two developers. As we already had the design made, when the project started one of these two developers was responsible for building the backend of our mobile app, this developer was the main person we interacted with. Although, we always felt we were comfortable in contacting both of them as they were fast and friendly throughout all the process.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Not even a month from launching our app we already reached TOP4 app in entertainment here in Portugal, 5-star rating and thousands of downloads! Receiving several compliments about the smoothness of the app as well as obviously the features that we the owners of the app thought of.

Describe their project management style, including communication tools and timeliness.

We had the privilege to choose in which platform we would talk through, as AppX was available to what it seemed all of them. In our case, we mainly talked in WhatsApp, we had several meetings through Zoom and when it was needed we always felt free to call them as they were always available to help. E-mails were also used in the beginning for scheduling meetings and later for payment information.

What did you find most impressive or unique about this company?

They were always available to help. Every doubt we had they were happy to help, and we were never held back in asking anything. The communication was great throughout. Even problems we had that were not related to programming they would always give us advice and information. When the app was launched they were still very available to talk to us. Overall, we were really impressed with how their team took care of our project as if it was their own.

Are there any areas for improvement or something they could have done differently?

To write something here it would be easier to have complaints to make but sincerely they always made what was promised and more. Therefore I can't think of anything bad to say, we were really happy with the work AppX has done.