What evidence can you share that demonstrates the impact of the engagement?
Our customer shared good feedback, and the application and the environment worked well on their system. We haven't gotten any bug reports for a week, so maybe after another week or so we will get their final feedback about how the app is working in a real environment. AppSquadz did a good job, and our customer is satisfied and doesn't have any negative comments. The project was completed on time and with all of the proper documentation. The customer deployed the app in the market, and it’s doing well, so they are happy.
From my understanding, our customer has a leading share in European healthcare systems, spas, and health centers. Their health centers cover many locations, so they have a big customer base. For example, in a single health center, they have close to 550 members and many spas and gyms. I think the customer base will remain small, but the people who frequent these spas are going to know about the app because they’ll interact with it directly. If I had to estimate, I would say no more than 5,000 people interact with the app in a year.
How did AppSquadz Technologies perform from a project management standpoint?
Overall, I think AppSquadz does a good job with project management. They properly delivered the documents for approval and provided business intelligence.
We communicated with their technical architect from business intelligence, and all of the documents were clear at first. But, after two weeks, we noticed a slight problem with the project management. A few resources had left the company, and because of that, the team’s output decreased for about four or five days. Then, they assigned a different project manager, and he did a good job. Everything went well after that. I don't think that a delay of four or five days is a big negative. It happens with all projects. I understand that nothing is perfect.
They use Basecamp, which I hadn’t encountered before. I thought it was quick and let us share videos and files easily. The development was slightly delayed because of all of the different time zones between AppSquadz, our team, and the customer. We’d get the feedback from the customer one day and send it to AppSquadz the next day. We still completed the project close to the right time, with only a slight delay. My customer wasn’t unhappy.
What did you find most impressive about them?
I like their graphic design, layout design, and implementation. So far, I have only interacted with them for this application, which was impressive.
Are there any areas they could improve?
I think they should spend more time on requirements gathering. We had a couple of incidents where the requirements were not captured properly. They improved a lot, but I think they could improve more because misunderstandings can lead to problems with meeting the customer’s expectations.