ApexTech

BACKGROUND

Please describe your company and position.

I am the Former Engineering Manager of a labor union

Describe what your company does in a single sentence.

A diverse range of services, including running cooperative enterprises in sectors such as retail, insurance, and food and beverage, while also focusing on worker welfare, training, employment support, and advocating for labour rights through its unions and social enterprises

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ApexTech to accomplish?

• Develop a wide variety of software services, including enterprise system and frontend app

SOLUTION

How did you find ApexTech?

Referral

Why did you select ApexTech over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from ApexTech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

ApexTech was under my supervision to provide a comprehensive IT solution for our business, including software development, system design and integration, and ongoing technical support. They successfully assisted with various projects, from custom application development to implementing an efficient backend system that helped streamline our operations.

ApexTech took full responsibility for understanding our unique business needs, crafting tailored solutions, and ensuring seamless integration with our existing platforms. Key Deliverables:

• Custom Software Development: ApexTech developed robust and scalable software applications tailored to our business requirements, focusing on enhancing features and delivering a seamless UI/UX experience.
• System Integration: They ensured smooth and efficient integration with third-party platforms and legacy systems, allowing for an uninterrupted and optimized workflow across multiple departments.
• Technical Support: Post-deployment, ApexTech provided continuous technical support, including regular software updates, proactive system maintenance, and quick issue resolution.
• Testing and Quality Assurance: The team conducted thorough testing to guarantee the solution met all performance, security, and usability standards, ensuring a smooth user experience.
• Documentation: ApexTech delivered comprehensive documentation, empowering our team to operate and maintain the system quickly and efficiently.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Improved User Experience: The new software application led to a significant reduction in user complaints, and feedback indicated a much smoother and more intuitive experience.
• System Uptime and Reliability: ApexTech’s integration and maintenance efforts ensured a highly reliable and stable system, minimizing disruptions and ensuring smooth business operations.
• Faster Issue Resolution: With their dedicated technical support team, technical issues were resolved promptly, improving overall system reliability and user satisfaction.
• Cost-Effective Solutions: ApexTech proved to be highly cost-effective. It completed a substantial amount of work in less time, which allowed us to save a significant portion of our budget.
• Enhanced Performance: Using cutting-edge technology, ApexTech made the entire application more responsive, resulting in a huge increase in overall system performance.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

ApexTech demonstrated strong project management throughout the engagement. They adhered to the agreed-upon timelines, consistently delivering items on time or ahead of schedule. Their team was highly responsive to our needs, proactively addressing any issues or concerns during the project.

ApexTech maintained clear and transparent communication, ensuring we were informed of progress at every stage. They were flexible in accommodating changes and promptly adjusted their approach when needed, demonstrating a commitment to client satisfaction and delivering high-quality results.

What was your primary form of communication with ApexTech?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most about ApexTech was its ability to combine technical expertise with a deep understanding of our business needs. They didn’t just deliver a solution—they took the time to fully grasp our objectives and tailored their approach accordingly. Their use of cutting-edge technology, paired with their commitment to continuous improvement, set them apart.

Additionally, their responsiveness and proactive communication created a seamless working relationship, which made the entire project feel collaborative and well-executed from start to finish.

Are there any areas for improvement or something ApexTech could have done differently?

One challenge we encountered was the time difference, as the ApexTech team was primarily based in Europe, several hours behind Singapore. This initially impacted our real-time collaboration. However, after we raised the concern, they were accommodating and adjusted their working hours to align with our schedule. This flexibility mitigated the time zone issue, leading to more efficient and seamless collaboration.

BACKGROUND

Please describe your company and your position there.

We are FairPrice Group. Among other things, we run FairPrice supermarket chain, and Kopitiam foodcourt chain, both major players in those fields in Singapore

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ApexTech?

We have the FairPrice App, with thousands of customers ordering groceries online for delivery. We wanted to enable customer to also use the app to order food from Kopitiam.

An important part of this is the POS customization to allow the food stall cashiers to receive the order, accept/cancel them, and inform "ready to collect" once meal is prepared.

Apex team developed this application. Later, they also took over the Backoffice application for our operations to manage the online food catalog.

SOLUTION

How did you select this agency and what were the deciding factors?

We had good recommendations of Apex as a technology partner that could ramp-up a great product development squad in a very short time.

Describe the project in detail and walk through the stages of the project.

We had internal product managera, UX designear, and engineer manager. Apex brought the Backend developers (GoLang), Frontend developers (Reacj), Project managers, and Quality Assurance analysts.

This formed an augmented team that worked on scrum methodology to build, pilot, launch, and evolve the products.

Describe the recruitment process in detail.

Apex has assigned their own staff and our engineer manager had a brief conversation with them. All Apex suggestions of people allocation were accepted.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

We were able to build, pilot, launch, rollout, and evolve the SAPP (Seller App - application) and the AdminPanel. Those two applications are crucial for operating the digital food ordering service we are now providing to Kopitiam customers thru the Fairprice App

How effective was the workflow between your team and theirs?

Despite the difference in timezone and language, the team has worked smoothly together.

Having a project manager point-of-contact on Apex side was crucial to ensure fluid communication. They were quick to surface/acknowledge and fix eventual comm problems between Apex and us.

What did you find most impressive or unique about this company?

Apex was able to ramp up a team of experienced, hardworking, and responsive professionals in a very short time. They kept impressively resilient and firm even with the catastrophic events happening around them. Also flexible to

Are there any areas for improvement or something they could have done differently?

There were some usual problems with communication and technical aligment due to language constraints, though they were all surfaced and fix with the help of our point-of-contact.

BACKGROUND

Please describe your company and your position there.

I am a Product Lead overseeing the full product lifecycle and our development program in MedMinder (MA, USA). MedMinder makes it easier for your parents or loved ones to take their medications in the right amount and at the right time.

With visual, audio and phone alerts, you’ll never need to remind them when to take their meds again. And you will be notified if they missed dosage. MedMinder is the only pill dispenser with Medical Alert, daily weather forecast and the ability to upload family pictures. We make taking medicine entertaining.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ApexTech, and what were your goals?

ApexTech had developed a cross-platform mobile application (Android and iOS) to fully support device management and control tasks similar to functionality we had with our web application

SOLUTION

How did you select ApexTech and what were the deciding factors?

ApexTech was recommended by our business partner.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

ApexTech helped to define the project scope by analyzing the existing tool functionality and adapting it for the mobile application needs. The team created a well-crafted development plan, divided by sprints, and provided deliverables at the end of each sprint - fully functional and tested application modules.

By using existing APIS and by working with our backend team on defining new APIs to complete functionality, the ApexTech team made the project completion fast and seamless

How many resources from the ApexTech team worked with you, and what were their positions?

4 developers (up to 3 simultaneously) with different levels of seniority. The senior developer was acting as a team lead. QA engineer who was functioning as a project manager and business analyst. The QA engineer was the cornerstone of the team and helped tremendously in team and project management

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

All project goals were completed and all planned app functionality was implemented. The app is ready to be launched on both Apple and Google platforms.

Describe their project management style, including communication tools and timeliness.

The team was perfect in the amount of communication. They were completely independent but were ready to provide timely updates, ask the right question and maintain a very healthy communication process. We never had late deliveries which were not communicated and postponed by mutual decision.

What did you find most impressive or unique about this company?

The team's professionalism and willingness to go above and beyond for the project's success are impressive.

Are there any areas for improvement or something they could have done differently?

I can't point on anything

BACKGROUND

Please describe your company and your position there.

I'm the CTO of Vendigo Finance, UK's leading Point-of-Sale finance platform dedicated to the home improvements sector.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ApexTech, and what were your goals?

We need to build a finance point of sale platform. ApexTech did that and they continue to work for us to this day.

SOLUTION

How did you select this vendor and what were the deciding factors?

I have used ApexTech in the past at different companies and they have always performed well, delivering complex systems on time, at high quality and at a reasonable cost, so they were the obvious choice.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We needed to build a SaaS broking platform, that included the frontend, backend, back office system, APIs, databases, caching nodes, etc. The stack was PHP, MySQL, Vuejs, Redis, Docker with everything was hosted on AWS, utilising several of their services.

How many people from the vendor's team worked with you, and what were their positions?

Backend and Frontend Developers, QA Engineers and occasionally Business Analysts and Project Managers. The total headcount is 12.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Launched v1 of the platform in 3.5 months, at a very low cost and with ncredible quality.

Describe their project management style, including communication tools and timeliness.

The team is managed directly by us. We use various tools for this, including Jira, Slack, BitBucket, Jenkins and many more.

What did you find most impressive or unique about this company?

"ApexTech has the right attitude with a high level of expertise and is willing to do anything to keep us satisfied."

Are there any areas for improvement or something they could have done differently?

Nothing significant.

BACKGROUND

Please describe your company and your position there.

We design software and services to allow patients to track their biometrics in the home.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ApexTech, and what were your goals?

We hired ApexTech to execute interfaces with new devices that we wanted to bring into our platform in order to monitor more biometrics.

SOLUTION

How did you select this vendor and what were the deciding factors?

We selected this vendor because our CTO had a wonderful experience working with them previously.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We have executed multiple interfaces with them through this project. They not only executed the interface but redesigned the UI/UX in order that our clients would have seamless experiences.

How many people from the vendor's team worked with you, and what were their positions?

We worked with four to five people from the team, including the CEO, the senior backend and mobile developers, project coordinators, and QA team members.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

ApexTech delivered a highly functional product on time with wonderful results in every instance. They were so easy to work with, always responsive to our needs, and flexible as barriers were sometimes encountered.

Describe their project management style, including communication tools and timeliness.

The management and communication styles were excellent. We were updated each week with progress and had multiple huddles. We also had the ability to contact the team at any time should there be additional questions. They are very easy to work with.

What did you find most impressive or unique about this company?

They never delivered a product with bugs.

Are there any areas for improvement or something they could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Sr. Manager, IT Engineering of Exclusive Resorts LLC. A Revolution Places Company

Describe what your company does in a single sentence.

Exclusive Resorts is a Members-only vacation club designed for families who put a premium on privacy and peace of mind. Since 2002, we’ve flawlessly executed one-of-a-kind vacations for our small, discerning community — welcoming only 200 new families each year.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ApexTech to accomplish?

• Architecture, design and implementation our Member Only next generation website and Mobile App.
• Operational support and enhancements of ER in-house built booking engine;
• Enhancements to our Lottery Allocation System (RAS), used to allocate high availability travel periods;
• Enhancements to our Cancellation Watch List System (CWL);
• Development of Salesforce applications, used by Member Services Team;
• Migration of our Financial Systems from Dynamics AX to NetSuite;
• Enhancements to Member Renewals;
• Enhancements to House Bill process;
• Migration of Members credit card data from on-prem to Cybersource/Netsuite;
• Implementation of Chat application, allowing in-app chat and MSM communications with Members;
• Public Site development for Prospects;

SOLUTION

How did you find ApexTech?

• Referral
• Previous engagements with APEX prior ER.

Why did you select ApexTech over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from ApexTech were assigned to this project?

Core team is on average ~10 people with frequent expansions on "as needed" basis.

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope has been exceptionally wide and profound. It includes the development of bespoke financial software, creation of digital platforms, and enhancement of booking engine capabilities. Apex has consistently played a pivotal role in ensuring the delivery of outstanding experiences to our customers over the years. 

Additionally, Apex has spearheaded initiatives to revamp, streamline, and integrate our payment mechanisms, as well as establish and optimize our Continuous Integration/Continuous Deployment (CI/CD) workflow.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Over the last 9 years, Apex has participated in, and helped deliver numerous business-critical solutions: from finance-related custom software, to digital platforms, to booking engine functionality. Apex has been consistently helping us deliver exceptional experiences to our customers throughout the years.Some of the important milestones Apex helped us with are: 

• migrating a large amount of business-critical applications to a new, custom-built platform, enabling a whole new level of efficiency, speed, and control 
• overhauling, streamlining and integrating the payments mechanism
• getting our CI/CD flow up and running as an integral approach to how we deliver and improve our software.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

What I find most impressive about ApexTech is their exceptional speed of work. They unfailingly meet deadlines and often exceed expectations by delivering ahead of schedule. Over the past 8 years of collaboration, we've grown to trust them implicitly with any task; they've transcended being mere vendors, and become a valued partner for our business. 

Their willingness to go above and beyond is remarkable. They consistently embrace new challenges, demonstrating an unwavering commitment to meeting the demands of our rapidly evolving and expanding business.

What was your primary form of communication with ApexTech?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They excel in managing processes efficiently and articulating ideas clearly. Their project managers stand out as some of the most positive, high-energy, and amiable individuals I have encountered. Consistently meeting deadlines, they ensure timely delivery while transparently communicating any alterations. Moreover, they frequently aid us in comprehending requirements and devising optimal strategies for achieving desired outcomes.

Are there any areas for improvement or something ApexTech could have done differently?

Nothing that I can think of.

BACKGROUND

Please describe your company and your position there.

I am the head of technology for a HealthCare IT consulting company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ApexTech?

To implement UI/UX and HealthCare Integration

SOLUTION

How did you select this vendor and what were the deciding factors?

Skills, Competency, Dependability, Scale, Price

Describe the project in detail and walk through the stages of the project.

Requirements Gathering, Development, Testing

How many resources from the vendor's team worked with you, and what were their positions?

10, BA, Developer, Tester

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Less than 10% defect rate, post Go Live support

How effective was the workflow between your team and theirs?

Very effective. They did everything that was very effective.

What did you find most impressive or unique about this company?

Transparency, Authenticity

Are there any areas for improvement or something they could have done differently?

More business development