End-to-end, stress-free digital product delivery
We are a group of digital enthusiasts with extensive experience in software and product development. By working with us, we guarantee smooth and on-time delivery of your products and features.
We offer all the relevant business and tech competencies to help companies build a successful digital product:
- Full-stack development
- UX design
- Graphic design
- Opsec / DevOps / maintenance
- Tech-oriented legal advice
We are a remote-first company and operate online and globally, primarily in CET but with a flexible schedule.
To date, we have product development experience in healthcare, fintech, legal tech, e-commerce, SaaS, social platforms, and sharing economies. We are also skilled at quickly understanding the important aspects of other industries, and we are open to working with clients in new areas.
We embrace the Agile software development methodology & follow the Agile mindset.
"Everything went smoothly."
Apex Lab provided custom software development services for a ticket selling platform. The team performed front and backend infrastructure upgrades using Node.js.
"Everything went smoothly."
May 28, 2021
The improved system functioned smoothly with very minor issues along the way. As a result, the client saw an increase in their seller base and a reduced customer churn rate of 5%. Apex Lab led a collaborative workflow with their effective communication and project management skills.
The client submitted this review online.
Please describe your company and your position there.
I'm co-founder and CEO of Ma este Színház!, a platform distributing last-minute theatre tickets for theatre lovers, thus creating extra revenue for theatres. Founded in 2011, maesteszinhaz.hu is the biggest theatre tickets selling platform partnered with all theatres in Hungary.
For what projects/services did your company hire Apex Lab, and what were your goals?
We wanted to upgrade our platform - improve the codebase, streamline the processes, and provide a great user experience. We hired Apex Lab for frontend and backend architecture upgrades. We wanted to attract more users and reduce the customer churn rate to 5%. We wanted to expand and partner with theaters not only in the capital but in the rest of the country too. Therefore, we needed a stable backend and a simple and appealing frontend.
How did you select this vendor and what were the deciding factors?
I've had a long standing friendship with the CEO of Apex Lab and had developed a trusting relationship through small projects over the years. My experience with the previous projects, our overall communication, and the growing size and quality of the development team made Apex Lab a clear choice.
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
Our backend was integrated with a ticketing system that every theatre uses in the country. In the beginning, we chose the easier way and opted for a monolithic backend using PHP. In the long run, we realized that it resulted in slower system responses, and we were losing customers. We hired Apex Lab to help us find better ways to improve the page load time and customer churn rate. After careful consideration, they advised us to upgrade our backend to microservices architecture using Node.js.
They did the whole implementation process by themselves, and they always consulted with us and kept us in the loop. The backend architecture upgrade resulted in great success as the page load time reduced to 0,5 sec from 5-10 sec. They also helped us simplify our checkout process, reducing the steps from 5 to 2. These improvements resulted in a much better user experience, reducing the customer churn rate to 5%. Apex Lab helped us with technology consultation and project management (they called it CTO as a service) when we had to develop viable solutions within a strategic partnership with MasterCard and OTP Bank (leading bank in Hungary).
How many people from the vendor's team worked with you, and what were their positions?
We worked with a backend and a frontend engineer and received continuous support from a project manager. So we basically got a well-tailored team who helped us create a better platform.
Can you share any measurable outcomes of the project or general feedback about the deliverables?
Both the frontend and backend are running smoothly with tens of thousands of users, with a surprisingly small amount of bugs along the way that were easy and fast to fix. Since the upgrade, we successfully reduced the customer churn rate to 5% and successfully expanded our seller-base too.
Describe their project management style, including communication tools and timeliness.
The collaboration and the workflow have always been smooth. We always felt that we were part of the team. They were really transparent about their progress - we received daily updates during daily standups, they shared their task management tool with us, so we could always have a look at the current status. They proactively set up business requirements clarification sessions and prepared for them with excellent questions and suggestions.
What did you find most impressive or unique about this company?
They know what they’re doing, and they always help shape a better product. They are all super friendly and reliable.
Are there any areas for improvement or something they could have done differently?
Everything went smoothly.