Am Services

BACKGROUND

Introduce your business and what you do there.

I’m the president of a Canadian men’s grooming brand specializing in professional barbering, hair styling, shaving, and beard care products.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Am Services?

Our main goal was to grow our brand on Amazon Canada and improve our overall marketplace performance. We needed a reliable partner to manage our Amazon account, optimize our product listings, improve advertising performance, manage inventory and FBA operations, and help us build a stronger, more profitable presence on Amazon. We were looking for a long-term partner who could take care of the day-to-day operations while helping us focus on growing our brand.

SOLUTION

What was the scope of their involvement?

Am Services has been responsible for managing and optimizing our Amazon Canada operations. Their scope of work includes full Amazon Seller Central account management, Amazon PPC advertising strategy and campaign management, keyword research, Amazon SEO, product listing optimization, and ongoing performance monitoring.Am Services’ team also handles FBA inventory coordination, shipment planning, product listing issues, Seller Central support cases, promotional campaigns, and day-to-day marketplace operations.Key deliverables include optimized product listings, structured PPC campaigns, advertising performance analysis focusing on ACOS and ROAS, inventory management support, and ongoing strategic recommendations to improve sales performance and organic visibility.

What is the team composition?

We work with 2–5 teammates from Am Services.

How did you come to work with Am Services?

Am Services was referred to me.

What is the status of this engagement?

We started working with Am Services in November 2024, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Since working with Am Services, we’ve seen positive growth in our Amazon business. Our sales performance has improved, our products have gained better visibility, and our overall Amazon operations have become much more organized and efficient.One of the biggest improvements has been having a reliable team that understands our business and consistently works to move it forward. We’ve been able to expand our presence on Amazon, improve our advertising results, and spend less time dealing with daily operational challenges.Overall, we’re very satisfied with the progress and the direction our business is taking with Am Services. They’ve become an important part of our growth strategy.We have several performance metrics that demonstrate the progress we’ve made with Am Services, although we prefer to keep our detailed sales figures and financial data confidential.Overall, we’ve experienced very positive growth in our Amazon business, with improved sales, stronger product visibility, and better advertising performance. The results have been very encouraging, and we’re extremely satisfied with the progress we’ve achieved together.We’ve experienced approximately 300% growth in sales since working with Am Services. We’ve also seen improvements in product visibility and advertising performance. Overall, we’re extremely satisfied with the results and the positive impact Am Services has had on our business.

How did Am Services perform from a project management standpoint?

Am Services has been excellent in managing our projects. Their team is very organized, responsive, and proactive. They consistently follow up on tasks, keep us informed about progress, and make sure everything moves forward smoothly.They respect deadlines, respond quickly whenever we need assistance, and handle unexpected challenges professionally. What we appreciate most is that we don’t have to constantly follow up with them. They take ownership of their responsibilities and make sure things get done.Overall, we’re extremely satisfied with their project management and reliability.

What did you find most impressive about them?

What impresses us most about Am Services is their deep understanding of Amazon and how genuinely involved they are in helping our business grow.They don’t just manage our account or run PPC campaigns. They look at the bigger picture, identify opportunities, anticipate problems, and treat our business as if it were their own.Their combination of Amazon expertise, personalized service, and hands-on support really sets them apart. We feel like we have a dedicated Amazon team working alongside us rather than an outside agency. That level of commitment and attention is something we truly value.

Are there any areas they could improve?

We’ve been extremely satisfied with Am Services, and there’s very little we would change.In fact, we were so impressed with their professionalism, expertise, and the results they delivered for our Amazon business that we decided to expand our partnership significantly.We initially hired them for Amazon management, but their excellent performance led us to entrust them with our Shopify store, e-commerce website operations, and even our warehousing and fulfillment needs.For us, this is the strongest proof of our satisfaction. We wouldn’t have trusted them with so many important parts of our business if we weren’t completely confident in their capabilities. Am Services has become a key partner in our company’s growth.