Name: Affinity MSP
Address: Suite 101, 21-35 Ricketts Road, Mount Waverley, Australia, 3149, AU
Telephone: 1300943486
Price range: $150 - $199
Rating: 5.0

Australia's Go-To Managed IT Provider

Affinity MSP is consistently recognised among the best MSPs in Australia, delivering Managed IT Support, cybersecurity, and cloud services to businesses nationwide. With nearly 40 staff supporting organisations across Sydney, Melbourne, Brisbane, Perth, and Adelaide, we provide reliable, scalable IT solutions that keep Australian businesses secure and productive.

As a top-ranked IT support company in Australia, we’re a true one-stop shop for:

Min project size
$10,000+
Hourly rate
$150 - $199 / hr
Employees
50 - 249
Locations
Mount Waverley, Australia
Year founded
Founded 2019
Languages

Service Lines

IT Managed Services: 70%
Unified Communications Consulting & SI: 20%
Cloud Consulting & SI: 10%

No Focus Areas have been added yet…

Industries

Medical: 30%
Construction: 20%
Food & Beverage: 20%
Business services: 15%
Manufacturing: 10%
Energy & natural resources: 5%

Clients

Midmarket ($10M - $1B): 50%
Enterprise (>$1B): 25%
Small Business (<$10M): 25%

IT Managed Services Unified Communications Consulting & SI Cloud Consulting & SI

Pricing Snapshot

Min. project size $10,000+

Avg. hourly rate $150 - $199 /hr

Rating for cost 5 /5

What Clients Have Said

Affinity MSP offers competitive pricing and good value for cost, as noted by clients across various industries. They consistently deliver tailored IT solutions within budget, with positive feedback on their responsiveness and ability to meet specific needs, ensuring high satisfaction levels.

This summary is based on verified Clutch reviews.

Most Common Project Size

< $10,000 based on 7 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

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Affinity MSP Review Insights

Overall Review Rating

5.0

Quality 5.0
Schedule 5.0
Cost 5.0
Willing to Refer 5.0

Top Mentions

Review Highlights

Seamless Cloud and Telecommunications Integration

Clients report seamless integration of cloud and telecom services, resulting in improved collaboration and communication. Affinity MSP's modern solutions enhance operational capabilities.
Improved Operational Efficiency and Cost Reduction

Affinity MSP helps clients achieve operational efficiency, reduce downtime, and cut costs. Their managed services lead to faster issue resolution and strategic cost savings, enhancing overall productivity.
Strong Customer Service and Responsiveness

Affinity MSP is praised for their proactive and friendly customer service. Clients consistently mention quick response times and personalized attention, making complex IT changes feel simple and stress-free.
Tailored IT Strategies Aligned with Business Needs

Clients appreciate Affinity MSP's ability to understand their unique business needs and provide tailored IT solutions. This personalized approach adds significant value and enhances operational efficiency.
Potential Improvement in Client Communication Tools

One client suggested developing a dedicated app for service tickets and communication to enhance transparency and efficiency, indicating room for improvement in client interaction tools.
Comprehensive IT Support Across Various Industries

Affinity MSP serves a range of industries, providing comprehensive IT support from hospitality to manufacturing. Their versatility and adaptability to diverse client needs are well-regarded.

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Affinity MSP Reviews

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IT Managed Services IT Strategy Consulting Other IT Consulting and SI
Less than $10,000
Feb. 2021 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Everything has been handled professionally, delivered as promised, and the overall experience has been very positive."

Sep 8, 2025

Owner, Walshbay Kitchen

Ruby Adams

Other industries
Australia
11-50 Employees
Online Review

Affinity MSP provides managed IT services for an events space. They've migrated users and data from Google Workspace to Microsoft Office 365, transitioned the existing phone system to 3CX, and fixed IT issues.

Affinity MSP has successfully completed a seamless Microsoft Office 365 migration, improving email and calendar usability while reducing technical issues. The client’s new, reliable phone system offers enhanced features and cost savings, while the upgraded computers deliver improved performance.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Owner of Walshbay Kitchen

Describe what your company does in a single sentence.

Walsh Bay Kitchen, located in the heart of Sydney’s vibrant arts district, puts on a show with its sleek fit-out paying homage to its theatrical setting, oozing mood and drama.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Affinity MSP to accomplish?

Migration from GSuite to Office 365
Migration to 3CX
fix IT issues

SOLUTION

How did you find Affinity MSP?

Online Search
Referral

Why did you select Affinity MSP over others?

High ratings
Pricing fit our budget
Referred to me

How many teammates from Affinity MSP were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Office 365 Email Migration
Successfully migrated all users, data and services from Google GSuite to Microsoft Office 365.
Ensured seamless transfer of emails, calendars, contacts and shared drives with minimal downtime.
Provided post-migration support and training to ensure smooth adoption of the new platform.

Phone System Upgrade
Transitioned the existing phone system to 3CX.
Ported numbers and configured 3CX extensions, call routing, voicemail and remote access features.

IT Infrastructure Upgrades
Diagnosed and resolved persistent issues causing slow computer performance.
Upgraded outdated hardware and optimized system configurations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project made a big difference for our team. Moving from Google to Office 365 was smooth and made emails and calendars much easier to use, with fewer issues. Our new phone system is more reliable, has better features and is saving us money each month. The computer upgrades fixed the slow performance we were dealing with, so everything runs faster and with fewer problems. Overall, the changes have made our work easier, more efficient and less frustrating.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was managed very well from start to finish. All key deliverables were completed on time and any potential disruptions were kept to a minimum. Communication was clear and consistent and the team was quick to respond whenever we had questions or needed extra support. They listened to our concerns, explained things in simple terms and adjusted when needed to make sure the project met our requirements. Overall, the process felt smooth, well-organized and supportive.

What was your primary form of communication with Affinity MSP?

In-Person Meeting
Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

What stood out the most was their ability to explain technical solutions in a way that was easy to understand, even for those of us without an IT background. They didn’t just “fix things” — they made sure we understood what was changing and why. Their responsiveness and willingness to go above and beyond to minimize disruption was also impressive.

Are there any areas for improvement or something Affinity MSP could have done differently?

Everything has been handled professionally, delivered as promised, and the overall experience has been very positive.

RATINGS

5.0

Cloud Consulting & SI IT Managed Services Unified Communications Consulting & SI
Microsoft Teams Consulting & Implementation
+4
Confidential
Mar. 2025 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"The level of care and support from the team has far exceeded our expectations."

Sep 5, 2025

EA to Managing Director, Summertime Pools

Anonymous

Manufacturing
Melbourne, Australia
51-200 Employees
Online Review
Verified

Affinity MSP provides managed IT services for a fibreglass pool company. The team supports the client's help desk, phone system, hardware supply, and overall IT environment.

With Affinity MSP's help, the client has successfully reduced their commercial costs. The team has been highly responsive and supportive throughout the engagement, exceeding the client's expectations. The partners communicate via email, messaging apps, and virtual meetings.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the EA to Managing Director of Summertime Pools

Describe what your company does in a single sentence.

Summertime Pools designs, manufacture and install fibreglass pools to bring families together.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Affinity MSP to accomplish?

Best in class IT setup
Reliable and proactive support model
Commercial solution

SOLUTION

How did you find Affinity MSP?

Referral

Why did you select Affinity MSP over others?

Pricing fit our budget
Great culture fit
Good value for cost
Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

We engaged Affinity to provide a managed IT solution for our business including help desk support, phone system, hardware supply and pro-active support for our environment.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Team support / resolution satisfaction and commercial cost reduction.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team at Affinity has been highly responsive across all aspects of our project roll out from sales to onboarding and ongoing management.

What was your primary form of communication with Affinity MSP?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

The level of care and support from the team has far exceeded our expectations (which were already high).

Are there any areas for improvement or something Affinity MSP could have done differently?

We have been very impressed with Affinity MSP from initial enquiry through to our ongoing management / support service and cannot think of anything that could have been done differently.

RATINGS

5.0

IT Managed Services Unified Communications Consulting & SI
Disaster Recovery
Less than $10,000
Jan. 2021 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Affinity MSP proved to be the best choice, delivering excellent results with professionalism and responsiveness."

Sep 2, 2025

Business Owner, Studio Sydney Tower

Angus Lawson

Hospitality & leisure
Australia
11-50 Employees
Online Review

Affinity MSP provides managed IT services for a venue. The team has migrated the client's email, files, and users to Microsoft 365. They've also set up the 3CX phone system and configured routers and firewalls.

Affinity MSP has successfully completed the project, enabling seamless collaboration and stronger security for the client. The team has demonstrated strong project management, completed all deliverables on time, and been highly responsive. They also communicate clearly and proactively.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Business Owner of Studio Sydney Tower

Describe what your company does in a single sentence.

Studio Sydney Tower offers a truly unique setting with bold specialty cocktails, gourmet bar fare, and breathtaking 360-degree views of the city skyline.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Affinity MSP to accomplish?

Migrate to Microsoft Office 365
Migrate to 3CX
provide internet, firewall and network devices

SOLUTION

How did you find Affinity MSP?

Referral

Why did you select Affinity MSP over others?

High ratings
Good value for cost
Referred to me

How many teammates from Affinity MSP were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

1. Microsoft 365
Migrate email, files, and users.
Configure Exchange, SharePoint, OneDrive, Teams.
Apply security (MFA, access policies).
Deliver training and ongoing support.

2. 3CX Phone System
Deploy and configure 3CX (on-prem or cloud).
Set up call flows, voicemail, auto-attendants.
Train staff and enable remote/mobile use.

3. Internet Services
Provision reliable high-speed internet.
Configure routers/firewalls with security.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project was a clear success, delivering measurable improvements across all key areas. Microsoft 365 was fully implemented, enabling seamless collaboration and stronger security with multi-factor authentication. The 3CX phone system uplift modernized communications, providing reliable call quality and reducing costs.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

finity MSP demonstrated strong project management throughout the engagement. All deliverables were completed on time and aligned with the agreed milestones, ensuring minimal disruption to daily operations. Their team was highly responsive, addressing questions and support requests promptly, and adjusting to evolving needs with flexibility. Communication was clear and proactive, with regular updates provided to keep stakeholders informed. Overall, the project was managed efficiently, with Affinity MSP showing reliability, accountability and a client-first approach.

What was your primary form of communication with Affinity MSP?

In-Person Meeting
Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most about Affinity MSP was their ability to combine technical expertise with a highly personalized approach. They didn’t just deliver IT solutions — they took the time to understand our business needs and tailored their services accordingly.

Are there any areas for improvement or something Affinity MSP could have done differently?

Affinity MSP proved to be the best choice, delivering excellent results with professionalism and responsiveness. Their service already exceeded expectations and set them apart as a top-tier provider.

RATINGS

5.0

Application Management & Support Cloud Consulting & SI IT Managed Services
Confidential
August 2025

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They wanted us to thrive and keep us protected."

Sep 1, 2025

Senior Support & Data Base Officer, Insurance Company

Lucille Tin

Insurance
Melbourne, Australia
11-50 Employees
Online Review
Verified

Affinity MSP provided managed IT services for an insurance company. The team supported the client's IT infrastructure and ensured the security of its platforms.

Affinity MSP did a great job meeting the client's expectations. The team worked closely with the client, touching base regularly to ensure both parties were always on the same page. Moreover, they were truly invested in the project's success, which was greatly appreciated by the client.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Senior Support and Data Base Officer of PDL

Describe what your company does in a single sentence.

Membership-based organisation that offers insurance

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Affinity MSP to accomplish?

IT Support
Infrastructure
Client security

SOLUTION

How did you find Affinity MSP?

Online Search
Referral
Clutch Site

Why did you select Affinity MSP over others?

High ratings
Close to my geographic location
Pricing fit our budget
Great culture fit
Good value for cost
Referred to me
Company values aligned

How many teammates from Affinity MSP were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Affinity MSP assisted with our infrastructure and constantly keeps us in the loop for changes / strengthening our platforms.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Describe their project management. Did they deliver items on time? How did they respond to your needs?

What was your primary form of communication with Affinity MSP?

In-Person Meeting
Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

The care factor is a big one. They wanted us to thrive and keep us protected.

Are there any areas for improvement or something Affinity MSP could have done differently?

RATINGS

5.0

IT Managed Services
Confidential
January 2025

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They were all good."

Sep 1, 2025

CEO, Dental Products Company

Anonymous

Dental
Sydney, Australia
11-50 Employees
Online Review
Verified

Affinity MSP provided managed IT services for a dental products company. The team handled the client's IT needs.

Affinity MSP successfully met the client's expectations. The team managed the project well and communicated with the client through email, messaging apps, and in-person meetings. Overall, the client was happy with Affinity MSP's services.

Showing 11-15 of 15 Reviews

Our Story

Founded in 2019 because Australian businesses deserved better IT. Today we're a 50-strong Melbourne team delivering managed IT, cybersecurity, and Microsoft services with a 99.7% client retention rate. In 2026 we ranked #69 globally on the MSP 501 — the highest-ranked Australian MSP. Genuine 24x7 support — the same response at 3AM as you get at 3PM. We measure ourselves on outcomes, not activity.

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Learn More

Verified Client Reviews: 13

Overall Review Rating: 5

Source: Clutch

Last Updated: September 30, 2025

Business Entity

Business Entity Name	Affinity MSP Pty Ltd
Source	Australian Business Register
Jurisdiction of Formation	Australia
Date of Formation	October 10, 2019
Status	Active
Last Updated	August 28, 2025
ID	72636443457

Credit Report Results

International Credit Risk Assessment	Low Risk
Source	Creditsafe
Last Updated	August 28, 2025

Learn More About The Clutch Verification Process

Locations (2)

Suite 101, 21-35 Ricketts Road Mount Waverley, Australia 3149

21 - 30

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Mimosa Homes Pty Ltd

(1)

Bernardo Obispo

Multiform Stone Industries

(1)

Gianni Massimi

Additional Connections

(10)

Affinity MSP

Australia's Go-To Managed IT Provider

1 Language that we service

2 Locations

Services

Focus

Industries

Clients

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

Reviews

Affinity MSP Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Seamless Cloud and Telecommunications Integration

Improved Operational Efficiency and Cost Reduction

Strong Customer Service and Responsiveness

Tailored IT Strategies Aligned with Business Needs

Potential Improvement in Client Communication Tools

Comprehensive IT Support Across Various Industries

Reviews mentioning:

Affinity MSP Reviews

Managed IT Services for Events Space

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Managed IT Services for Fiberglass Pool Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Managed IT Services for Venue

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Managed IT Services for Insurance Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Managed IT Services for Dental Products Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Portfolio & Awards

About the Team

Our Story

Tools and Technology

Verification

Business Entity

Credit Report Results

Location

Locations (2)

Contact

Connect with Affinity MSP on Social

Connections

Mimosa Homes Pty Ltd

Multiform Stone Industries

Additional Connections