Affinity MSP

BACKGROUND

Please describe your company and position.

I am the Operations Manager of ResolveXO

Describe what your company does in a single sentence.

ResolveXO exclusively represents business occupiers of commercial and industrial premises to strategically plan, negotiate and secure the best achievable outcome. We strongly believe that strategy determines outcomes, and we have the know-how to give you the strategy you need to secure a better property outcome. We think clearly, respond quickly and use our knowledge of the market to identify the points of leverage that will make all the difference between a good result and a great one. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Affinity MSP to accomplish?

• IT Service Provider

SOLUTION

How did you find Affinity MSP?

Referral

Why did you select Affinity MSP over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

IT Managed Services of all aspects.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We've been working with Affinity MSP for the past few years, and they consistently provide excellent IT support. Their team is responsive, friendly and easy to work with, whether it's addressing daily tech issues or guiding us through larger projects. They understand our business and customise their services to meet our needs. Communication is always clear, and they promptly follow up to resolve problems without any hassle. It's reassuring to have a reliable partner who is both proactive and professional. I recommend Affinity MSP to any business seeking dependable and personable IT support.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Affinity MSP deliver key items on time, respond quickly to requests, and adapt well to our changing needs. Their team is proactive and easy to work with.

What was your primary form of communication with Affinity MSP?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Affinity consistently tailor solutions to our needs, communicate clearly, and resolve issues quickly.

Are there any areas for improvement or something Affinity MSP could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the General Manager of Echo Point

Describe what your company does in a single sentence.

 The Lookout, Echo Point is a world class food, wine and hospitality destination

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Affinity MSP to accomplish?

• 3CX
• Office 365
• Network upgrade

SOLUTION

How did you find Affinity MSP?

Referral

Why did you select Affinity MSP over others?

• High ratings
• Close to my geographic location
• Referred to me

How many teammates from Affinity MSP were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They set up our 3CX phones, Microsoft Office 365 and provided reliable IT helpdesk support. They also managed the full IT setup for both our Melbourne and Sydney offices, covering internet, phones and computers. Key Deliverables:Working 3CX phone systemOffice 365 setup (email, Teams, SharePoint and OneDrive)Ongoing IT helpdesk supportComplete IT setup for two officesEverything was delivered smoothly and we can rely on them to fix any issues quickly.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Phones work across both offices with no downtime and staff can connect easily.

Everyone moved onto Office 365, making email, calendars, and file sharing much simpler.

The helpdesk fixes issues quickly, so staff spend less time stuck with IT problems.

Both Melbourne and Sydney offices were up and running from day one without delays.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team was very professional and easy to work with. They managed the whole project smoothly, keeping us updated and making sure everything was ready when we needed it. All items were delivered on time, including the setup of our Melbourne and Sydney offices.

What was your primary form of communication with Affinity MSP?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They were fast, reliable, and had everything running smoothly in both offices with no issues.

Are there any areas for improvement or something Affinity MSP could have done differently?

Overall we were very happy with the service. Everything was delivered on time and worked well.

BACKGROUND

Please describe your company and position.

I am the Owner of Calyx Experience

Describe what your company does in a single sentence.

Home to one of the largest green walls in the southern hemisphere, The Calyx is a unique, show-stopping venue in the heart of Sydney.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Affinity MSP to accomplish?

• IT helpdesk
• Office 365
• 3cx phone system

SOLUTION

How did you find Affinity MSP?

• Online Search
• Referral

Why did you select Affinity MSP over others? 

• High ratings
• Pricing fit our budget
• Referred to me

How many teammates from Affinity MSP were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• IT Helpdesk – Day-to-day support for staff with computers, email, and printing.
  • Deliverables: Fast issue resolution and simple guides.
• Office 365 – Manage accounts, emails, and Teams/SharePoint, with a focus on security and smooth collaboration.
  • Deliverables: Up-to-date accounts and monthly reports.
• 3CX Phone System – Upgrade to the latest version, test everything, and train staff.
  • Deliverables: Modern phone system and training materials.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• IT Helpdesk – Staff got help faster and issues were solved more quickly.
• Office 365 – Accounts were up to date, security improved and collaboration tools were used more.
• 3CX Phone System – Phones were upgraded with no major issues, calls worked better, and staff were trained.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered on time, communicated clearly and responded quickly to our needs.

What was your primary form of communication with Affinity MSP?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They made complex IT work feel simple and stress-free.

Are there any areas for improvement or something Affinity MSP could have done differently?

Affinity MSP did an excellent job and exceeded expectations.

BACKGROUND

Please describe your company and position.

I am the Operations Manager of Watt Restaurant

Describe what your company does in a single sentence.

Watt encapsulates the relaxed Brisbane lifestyle with good food, drinks, and uninterrupted river views.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Affinity MSP to accomplish?

• Cloud Migration
• Migration to Office 365
• Migration to 3CX

SOLUTION

How did you find Affinity MSP?

• Online Search
• Referral

Why did you select Affinity MSP over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Affinity MSP were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of Work & Deliverables

• Servers → Cloud: Move current servers to the cloud, ensure everything works, then retire old hardware.
• Email → Office 365: Migrate all mailboxes, calendars, and contacts to Office 365 with full setup and training.
• Phones → 3CX: Replace Mitel phones with 3CX system, migrate extensions and voicemail, and provide user support.
• Outcome: Modern, cloud-based systems for servers, email and phones — fully set up, tested, and supported.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Servers: Everything moved to the cloud with little to no downtime. Systems are now more reliable and easier to manage.
• Email: All mail and calendars moved to Office 365. Staff are using it successfully and finding it easier to collaborate.
• Phones: Phone system replaced with 3CX. Calls are clearer, remote access works well and costs are lower.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered the work on time, kept us updated throughout and responded quickly to our needs.

What was your primary form of communication with Affinity MSP?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was their professionalism and commitment. They made complex migrations feel simple, communicated clearly at every step and always put our needs first. Their ability to deliver on time while keeping everything smooth and stress-free is truly impressive.

Are there any areas for improvement or something Affinity MSP could have done differently?

None — everything was handled smoothly and met our expectations.

BACKGROUND

Please describe your company and position.

I am the General Manager of Bridge Bar

Describe what your company does in a single sentence.

Bridge Bar stands out as a premier dining option within the airport, offering a refreshing escape from typical airport fare.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Affinity MSP to accomplish?

• Network upgrades
• migration to Office 365
• 3cx phone system

SOLUTION

How did you find Affinity MSP?

Referral

Why did you select Affinity MSP over others?

• High ratings
• Referred to me

How many teammates from Affinity MSP were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Network, Wi-Fi & Server Upgrade
Install and configure new network hardware and wireless access points.
Upgrade servers for improved performance and reliability.

3CX Phone System Deployment
Install and configure 3CX VoIP system.
Set up extensions, call groups and call routing.
Provide user training and documentation.

Email Migration to Office 365
Migrate mailboxes from on-premises server to Office 365.
Validate migration and provide training/support.

Key Deliverables
Upgraded network, Wi-Fi, and server infrastructure.
Fully deployed 3CX phone system.
Seamless Office 365 email migration.
Documentation and user training delivered.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project delivered measurable improvements, including faster and more reliable network performance with full Wi-Fi coverage and upgraded server capacity. The new 3CX phone system reduced costs and improved call quality, while the migration to Office 365 ensured 99.9% uptime, secure email access, and smoother collaboration.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team is fantastic to work with, they delivered everything on time, kept us informed and went above and beyond to make sure our needs were met.

What was your primary form of communication with Affinity MSP?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out was how responsive and supportive they were, they truly went the extra mile to make sure everything worked perfectly for us.

Are there any areas for improvement or something Affinity MSP could have done differently?

Everything was handled perfectly and the service exceeded our expectations.

BACKGROUND

Please describe your company and position.

I am the IT Manager of Megal Mosman

Describe what your company does in a single sentence.

Me-Gal offers a dining experience set in a natural, native bushland setting.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Affinity MSP to accomplish?

• Cloud Migration
• Network upgrade
• Patching

SOLUTION

How did you find Affinity MSP?

Online Search

Why did you select Affinity MSP over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget

How many teammates from Affinity MSP were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Network Upgrades
Upgrade switches, routers, firewalls, and Wi-Fi
Configure monitoring, security, and updated documentation

Office 365 Migration
Migrate from Google Workspace to Microsoft 365
Set up tenant, licensing, and MFA
Configure Teams, OneDrive, and SharePoint
Deliver training and documentation

Phone System – 3CX
Uplift from old phone system to 3CX PBX (cloud)
Deploy IP phones, headsets, and softphone apps
Train staff and provide system handover

Key Deliverables:

Modernized, secure network infrastructure
Office 365 environment migrated from Google Workspace
New 3CX phone system with advanced features
Training, documentation, and support

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project was successful because our systems are now faster, more reliable and easier to use. The network upgrade improved speed and stability, with fewer dropouts and stronger security protecting our data. Moving from Google Workspace to Office 365 meant all our emails, files and calendars were migrated without issues, and staff quickly adapted to using Outlook, Teams, and OneDrive for day-to-day work, which has made collaboration much smoother. The uplift to 3CX has given us a modern phone system with clearer call quality and the flexibility to take calls on mobile or desktop, which staff are actively using. Finally, the training and handover provided gave our team confidence, so we’re able to work more efficiently with less need for external support.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was excellent — they kept us updated throughout each stage and delivered all items successfully and on time. They're responsive to our needs, addressing any questions quickly and adjusting plans where required to make the transition smooth. Overall, the process was well-organised, professional, and focused on ensuring the outcomes met our requirements.

What was your primary form of communication with Affinity MSP?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most about Affinity MSP was their depth of expertise and the way they applied it to our business needs. They didn’t just deliver the technical upgrades — they took the time to understand how we work and tailored solutions that made a real difference for our team. Their ability to manage complex projects like network upgrades, Office 365 migration, and the 3CX phone system uplift seamlessly showed their professionalism and skill. What stood out as unique was how approachable and responsive they were throughout the process, making even complicated IT changes feel straightforward and stress-free.

Are there any areas for improvement or something Affinity MSP could have done differently?

Affinity MSP’s expertise and professionalism were outstanding. They delivered everything on time, kept us fully informed and made the whole process seamless. There was nothing more we could have asked for.

BACKGROUND

Please describe your company and position.

I am the Operations Manager of Multiform Stone Industries

Describe what your company does in a single sentence.

Multiform Stone Industries are a Melbourne based company that supplies, fabricates, and installs a wide range of natural, engineered, and sintered stone surfaces for residential and commercial projects.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Affinity MSP to accomplish?

• #1 Cybersecurity & Risk Management: Implemented layered security controls, vulnerability scans, and proactive monitoring which has resulted in reduced cyber risk exposure and stronger compliance posture.
• Cloud Infrastructure & Microsoft 365: Migrated core services to Microsoft 365 and Affinity’s private cloud, enabling secure remote access, streamlined file sharing, and improved productivity across teams.
• Managed IT Support & Monitoring: Provided monitoring, helpdesk support, and proactive maintenance. As a result we’re exposed to faster issue resolution, minimal disruption, and greater overall system reliability.

SOLUTION

How did you find Affinity MSP?

Referral

Why did you select Affinity MSP over others?

• Pricing fit our budget
• Referred to me
• Company values aligned

How many teammates from Affinity MSP were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Affinity MSP team successfully delivered three core objectives we had requested: Enhanced cybersecurity and risk management, Improved cloud infrastructure and Microsoft 365 services, and a reliable managed IT support and monitoring service. The transition was carefully planned and executed over a weekend outside of business hours and after hours, resulting in minimal downtime and no disruption to operations. Luke (Manager) and Michael (Project Lead) were excellent to work with, transparent, professional, and highly attuned to our business needs. While some issues arose during the project, they were resolved almost immediately, and the overall experience demonstrated Affinity’s strong expertise, commitment, and customer first approach.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project was completed successfully, with a smooth transition, minimal downtime, and clear improvements across security, cloud infrastructure, and IT support. Affinity MSP’s team managed the process professionally, addressed issues quickly, and ensured the outcomes fully met our business needs.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was managed effectively, with deliverables completed on time and within the agreed scope. It has now been almost two months since completion, and we have experienced no significant issues. Minor problems unrelated to the transition have been resolved on the first call in approximately 90% of cases. During the project itself, some small issues arose, but these were addressed immediately with Michael on site to ensure a fast resolution. Overall, the services provided have been outstanding, with minimal disruption to business operations.

What was your primary form of communication with Affinity MSP?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

What I found most impressive about Affinity MSP is the strength of their company values and the way they prioritise building genuine relationships with their clients. Nick, the Director personally reached out to me multiple times which showed a strong commitment from leadership and I’ve also had the opportunity to get to know the team by name through regular catch ups and discussions.

Their ability to deliver on services with consistency, promptness, and clear communication stood out, but most importantly it was the strong relationship they built with us. Something I can see they extend to their other clients as well.

Are there any areas for improvement or something Affinity MSP could have done differently?

One suggestion for improvement would be to enhance their existing portal by turning it into a dedicated app for service tickets and client communication. This would allow clients to log, track, and receive updates on tickets directly through the app, rather than relying on email, providing a more streamlined, efficient, and transparent experience.

BACKGROUND

Please describe your company and position.

I am the Systems & Network Administrator of Mimosa Homes

Describe what your company does in a single sentence.

We build houses

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Affinity MSP to accomplish?

• Manage IT Operations

SOLUTION

How did you find Affinity MSP?

Referral

Why did you select Affinity MSP over others?

• Great culture fit
• Referred to me
• Company values aligned

How many teammates from Affinity MSP were assigned to this project?

Other

Describe the scope of work in detail. Please include a summary of key deliverables.

IT Infrastructure Management

Monitoring and maintaining servers, networks, and cloud systems.
Proactive patching, updates, and security hardening.
Help Desk & End-User Support

24/7 or business-hours IT support.
Remote troubleshooting and onsite support when needed.
Cybersecurity & Compliance

Endpoint protection, firewalls, intrusion detection.
Backup and disaster recovery planning.
Compliance reporting (e.g., ISO, GDPR, industry-specific requirements).
Cloud & Productivity Services

Microsoft 365/Google Workspace management.
Cloud migrations, integration, and optimization.
Strategic IT Consulting

Quarterly or monthly IT health reports.
Technology roadmap planning aligned with business goals.
Vendor & Licensing Management

Handling third-party software/hardware vendors.
License renewals and cost optimization.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Operational Efficiency
Reduced downtime: Fewer unplanned outages or service interruptions.
Faster issue resolution: Average ticket response and resolution times decrease.

Security & Risk Management
Fewer security incidents (e.g., malware infections, phishing breaches).
Successful disaster recovery tests and compliance audits.
Documented improvements in patch management and endpoint protection.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Responsiveness to Needs

Communication: Responsiveness of account managers and engineers to emails, calls, and tickets.
Flexibility: Ability to adjust resources when urgent needs arose (e.g., after-hours incidents, scaling up support).
Proactivity: Identifying risks, offering improvements, or flagging potential issues before they escalated.

What was your primary form of communication with Affinity MSP?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

Personalized Service

They've provided tailored IT strategies aligned with business goals.

Are there any areas for improvement or something Affinity MSP could have done differently?

Providing more structured roadmaps, budget forecasts, and alignment with future business plans.

BACKGROUND

Please describe your company and position.

I am the Manager of Centennial Homestead

Describe what your company does in a single sentence.

Spacious café with an outdoor seating area & panoramic views offering creative local dishes.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Affinity MSP to accomplish?

• IT Managed Services
• IT Strategy Consulting
• Cybersecurity

SOLUTION

How did you find Affinity MSP?

Referral

Why did you select Affinity MSP over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Affinity MSP were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Centennial Homestead was previously managing multiple IT vendors, which created inefficiencies, service gaps, and accountability issues. The business needed a single trusted partner to consolidate IT support, migrate to the cloud and streamline communications through a modern phone system.

Scope of Services

Affinity MSP was engaged to deliver a full consolidation and modernization program, including:

1. IT MSP Consolidation – Transitioning all fragmented IT services under a single managed services agreement, ensuring one point of accountability and consistent support.
2. Cloud Migration – Designing and executing a secure migration of infrastructure and data to the cloud, enabling improved performance, scalability, and business continuity.
3. 3CX Migration – Implementing and migrating the business phone system to 3CX for unified communications, flexibility and cost savings.
4. Fully Managed IT Services – Providing ongoing proactive monitoring, support, and management of IT systems, ensuring stability and reliability without needing multiple providers.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Outcome

Centennial Homestead now operates within a fully managed IT environment with:

• A consolidated technology stack and simplified vendor management.
• Modernized cloud infrastructure to support daily operations and growth.
• A streamlined communications system with 3CX.
• Greater efficiency, reliability, and peace of mind with a single trusted IT partner.
   

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management was excellent. Affinity MSP kept us in the loop the whole way through, set clear timelines, and delivered everything when they said they would. Anytime we had questions or needed adjustments, they were quick to respond and very flexible. It feels like they genuinely listen to our needs and make sure the solutions work for us, not just for them.

What was your primary form of communication with Affinity MSP?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was how personal and proactive Affinity MSP is. They didn’t just come in with a one-size-fits-all approach – they really took the time to understand our business and tailor everything to our needs. It’s rare to find an IT provider that combines technical expertise with such genuine customer care. We always felt like a priority, not just another client.

Are there any areas for improvement or something Affinity MSP could have done differently?

Ooverall, their team was always available to walk us through things, so it never became a real issue.