AddWeb Solution

BACKGROUND

Please describe your company and position.

I am the Co-Founder and Managing Director of SPREAD AI

Describe what your company does in a single sentence.

SPREAD stitches together fragmented engineering data across multi-vendor lifecycle systems into product twins so humans and AI understand how mechanics, electronics and software interact and can identify the impact of changes and resolve issues before they become costly. SPREAD is the fastest way to understand your complex product, know what to do next, and make it happen.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire AddWeb Solution to accomplish?

• Significantly reduce time-to-market for end-customer features and updates
• Deploy production-grade AI agents for autonomous customer service, automated inventory management, and proactive code audits

SOLUTION

How did you find AddWeb Solution?

Online Search

Why did you select AddWeb Solution over others?

Good value for cost

How many teammates from AddWeb Solution were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project was a six-month AI-development engagement focused on transforming traditional web and e-commerce platforms into intelligent, autonomous ecosystems. The work was structured into three main phases covering strategy and architecture, AI-agent development and integration, and MLOps, testing, and deployment. Detailed Summary of Key Deliverables 

Phase 1 – Strategy & Architectural Design (Month 1) Detailed analysis of the existing Laravel and WooCommerce infrastructure Conceptualization of a Retrieval-Augmented Generation (RAG) architecture for internal knowledge databases Overall system architecture and technical roadmap 

Phase 2 – Development of AI Agents & Integration (Months 2–3) Development of autonomous AI customer-service agents with full ERP and CRM integration Implementation of the intelligent recommendation engine EcomSupport360 for e-commerce Integration of automated AI code-auditing tools into the CI/CD pipeline of AddWeb Forge Core AI models and API interfaces 

Phase 3 – MLOps, Testing & Deployment (Months 4–6) Construction of a secure MLOps pipeline to monitor model hallucinations and data drift Comprehensive safety and stress testing System integration and prompt engineering Staff training Global go-live and production rollout

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

39 % increase in overall operational efficiency 
Average time-to-market for client feature releases reduced from 18 days to 7 days
AI customer-service agents autonomously resolved 68 % of Tier-1 queries 
Inventory-related stockouts decreased by 44 % 
Proactive code-audit agents identified critical issues an average of 11 days earlier than the previous manual process 
Model hallucination rate held below 4 % under continuous MLOps monitoring

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was conducted via a shared Jira board running two-week sprints, brief daily stand-ups, and a dedicated Slack workspace. Weekly technical demos were recorded and linked directly to acceptance criteria. Communication remained precise, technically detailed, and free of unnecessary overhead.

On-time delivery

Yes. All phases were completed on the agreed six-month schedule with clear milestone visibility. There was no schedule slippage.

Response to needs

They responded in a clear and structured manner. Updates and technical discussions took place through the established channels (Jira and Slack), and weekly demos provided regular opportunities to align on progress and requirements.

What was your primary form of communication with AddWeb Solution?

Virtual Meeting

What did you find most impressive or unique about this company?

The most impressive and unique aspect was the early integration of production-grade MLOps. 

Hallucination and data-drift monitoring were designed into the architecture from Month 2 rather than added later. This substantially lowered risk at the global rollout stage and demonstrated a strong focus on long-term reliability from the beginning of the project.

Are there any areas for improvement or something AddWeb Solution could have done differently?

One area that could have been handled slightly differently was the management of variable API-token costs during the fine-tuning stage. 

While the additional usage was clearly communicated and approved in advance, and the final cost remained inside the overall projected range, providing a more detailed token-usage forecast and spending alerts earlier in Phase 2 would have given us tighter visibility and reduced the need for a mid-project budget discussion. 

Apart from that point, the overall delivery, technical quality, and timeline performance remained strong.

BACKGROUND

Please describe your company and position.

I am the CEO of a financial services company

Describe what your company does in a single sentence.

An independent Australian provider of novated leasing and salary packaging, created to make employee benefits simple, fair and accessible. With technology-led and human-centred support, we help employees save on tax, drive the car they want and access everyday benefits.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire AddWeb Solution to accomplish?

• We engaged AddWeb Solution to build a custom Customer-facing chatbot / AI support agent for us. We wanted a solution that could do more than just deflect calls—we needed an intelligent assistant that could actually resolve customer issues. AddWeb Solution delivered exactly that and more.

SOLUTION

How did you find AddWeb Solution?

• Online Search
• Referral

Why did you select AddWeb Solution over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from AddWeb Solution were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Their team developed a sophisticated chat assistant that now handles a high volume of our most common novated lease queries, covering everything from FBT exemptions and running costs to the specifics of "what's included" and the rules on used vs. new cars. This has tangibly reduced the load on our phone team and significantly accelerated our "get a quote" funnel by pre-qualifying requests before they reach our team .

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The chatbot successfully resolved a significant percentage of inquiries without human intervention, measurably reducing the volume of calls to our 1300 number. This freed up our phone team to focus on more complex, high-value conversations.

By automatically pre-qualifying quote requests, the AI assistant has streamlined our "get a quote" funnel. We have seen a noticeable reduction in the time it takes for a qualified lead to move from initial inquiry to booked consultation, removing a major friction point from the process.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We greatly appreciated how they kept us updated at every stage, providing proactive suggestions rather than just executing tasks. Their structured workflow and proactive milestone tracking meant there were no surprises, making the entire collaboration smooth and stress-free.

What was your primary form of communication with AddWeb Solution?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The team consistently met all our deadlines and delivered every milestone on schedule. This reliability was crucial in getting our AI support agent live without any delays. They were highly responsive to our needs throughout the engagement. Whenever we had questions or needed adjustments to the chatbot's logic or training, their team was quick to address them, demonstrating a genuine commitment to our satisfaction.

Are there any areas for improvement or something AddWeb Solution could have done differently?

Their project manager was highly responsive to our needs, was always available for questions, and proactive in providing solutions. This level of organization and communication is exactly what we look for in a digital partner.

BACKGROUND

Please describe your company and position.

I am the Specialist Mentor

Describe what your company does in a single sentence.

We are the world’s largest talent company and a partner of choice to clients. We are committed to providing equitable opportunities to people from all backgrounds and help them remain relevant in the rapidly changing world of work. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire AddWeb Solution to accomplish?

• We engaged ADDWEB SOLUTION to design and build a Candidate Screening AI platform aimed at transforming how our recruiters handle high-volume applicant pipelines. The system needed to handle complex, real-world recruitment challenges: resume scoring against dynamic job requirements, skills gap identification, overqualification detection, offer acceptance prediction, and candidate success probability estimation. These are not trivial problems, they require a deep understanding of both machine learning architecture and the nuances of the talent acquisition space.

SOLUTION

How did you find AddWeb Solution?

• Online Search
• Referral

Why did you select AddWeb Solution over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from AddWeb Solution were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

ADDWEB SOLUTION kicked off the engagement with a comprehensive discovery process that included in-depth stakeholder interviews with our's recruitment leads and HR operations teams, a thorough mapping of the existing candidate journey to identify friction points in the manual screening process, and the careful definition of AI scoring criteria aligned with Randstad's job matching standards and equity commitments. They also produced detailed documentation of all integration requirements spanning the ATS, CRM, and internal HR systems, and worked collaboratively with our teams to establish clear success metrics and acceptance criteria that would govern the AI model's performance throughout the project.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

From a technical standpoint, the execution was impressive. The AI pipeline they architected demonstrates strong capability in natural language processing for resume parsing, multi-dimensional candidate scoring, and predictive modeling for behavioral outcomes like offer acceptance likelihood. The system integrates cleanly with our existing recruitment workflows, reducing the manual review burden on our recruiters significantly.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Communication and responsiveness throughout the engagement were outstanding. We always knew where the project stood, blockers were surfaced and resolved quickly, and their team engaged with our stakeholders in a clear, professional manner, adapting their communication style to both technical and non-technical audiences within our organization.

What was your primary form of communication with AddWeb Solution?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Rather than proposing a generic AI solution, they took time to understand Randstad's unique position in the labor market, our client diversity, and the equity commitments that underpin our brand. The solution they delivered was purpose-built, not repurposed.

Are there any areas for improvement or something AddWeb Solution could have done differently?

The overall experience was highly collaborative and professional. They brought ideas to the table, pushed back constructively when needed, and treated this as a true partnership rather than a transactional engagement.

BACKGROUND

Please describe your company and position.

I am a Partner & Member of the Board of a real estate developer. 

Describe what your company does in a single sentence.

A new-generation real estate developer operating in three countries, specializing in creating large-scale residential areas and business quarters with an integrated concept that creates future urban space.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire AddWeb Solution to accomplish?

• As a real estate developer operating across Estonia, Latvia, and Portugal, with over 30 active development projects, we needed a smart, reliable AI assistant that could handle the complexity of our portfolio and serve buyers in five languages. ADDWEB SOLUTION delivered exactly that and more.

SOLUTION

How did you find AddWeb Solution?

• Online Search
• Referral

Why did you select AddWeb Solution over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from AddWeb Solution were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The GPT-powered assistant they built for us is now live across our website, mobile app, and WhatsApp. It answers detailed questions about every one of our development projects, explains apartment layouts, compares available units, calculates mortgage estimates, books property viewings, and even recommends suitable apartments based on each buyer's preferences, all in English, Estonian, Latvian, Portuguese, and Russian.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The business impact has been real and measurable. Our sales team now has genuine 24/7 support, lead qualification is faster, and our representatives can focus their energy where it matters most. Conversion rates have improved as a result.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Beyond the technology, they were a pleasure to work with. Communication was clear and consistent throughout, and they always felt like partners rather than just a vendor. 

What was your primary form of communication with AddWeb Solution?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most was how deeply the team took the time to understand our business before writing a single line of code. Their technical execution was excellent, the solution is seamless, fast, and genuinely intelligent.

Are there any areas for improvement or something AddWeb Solution could have done differently?

If you are looking for a team that brings both technical depth and a human touch to AI development, I wholeheartedly recommend ADDWEB SOLUTION. They earned every star.

BACKGROUND

Please describe your company and position.

I am the CEO & Founder of a IT Training & Certification Co

Describe what your company does in a single sentence.

We empower individuals and organizations to thrive in the ever-evolving world of technology.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire AddWeb Solution to accomplish?

• We are committed to empowering individuals and organizations with industry-recognized IT training and certifications. A key part of that mission is ensuring our students, whether they're just starting their tech journey or advancing their careers can get instant, accurate answers about our course catalogs, certification requirements, and policies. We needed an AI system trained on our student handbook, FAQs, and refund policies to provide natural-language support, and we turned to AddWeb Solution to make that happen.

SOLUTION

How did you find AddWeb Solution?

• Online Search
• Referral

Why did you select AddWeb Solution over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from AddWeb Solution were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

From day one, AddWeb Solution demonstrated a deep understanding of our educational ecosystem and the unique challenges of the EdTech space. They didn't just build a chatbot; they built an intelligent AI assistant that truly acts as a first line of support for our learners, helping them navigate everything from CompTIA and AWS certification paths to refund policies with ease.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable results have been outstanding. We've seen a dramatic reduction in response times for student inquiries, and the AI system handles repetitive questions about course catalogs and certification requirements instantly, freeing our support team to focus on more complex student needs. The system provides accurate, 24/7 assistance that has significantly improved our student support efficiency. Based on AddWeb's proven track record in EdTech, including projects for Georgia Test Prep and NCPEDP's national learning platform, we knew we were in capable hands, and they delivered on every front.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team was responsive to our needs, providing practical suggestions and adapting quickly to feedback . Most importantly, they delivered the project on time and within budget , a testament to their commitment and professionalism.

What was your primary form of communication with AddWeb Solution?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They successfully trained the AI system on our diverse knowledge bases, course catalogs, FAQs, student handbooks, certification requirements, and refund policies. The result is a responsive, accurate assistant that empowers our students to get answers instantly, 24/7.

Are there any areas for improvement or something AddWeb Solution could have done differently?

AddWeb Solution exceeded our expectations and gave us the best possible outcome. I highly recommend them to any education provider or business looking to leverage AI to transform their customer experience and operations.

BACKGROUND

Please describe your company and position.

I am the Head of Business Development and Product

Describe what your company does in a single sentence.

We work to exceed your expectations and ensure that your product arrives on time and in good condition at its destination.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire AddWeb Solution to accomplish?

• We engaged AddWeb Solution to develop a Conversational AI & Voice System to handle our customer support and international shipping inquiries in both English and Spanish. As a logistics company, reliable, round-the-clock communication is non-negotiable; if a client asks "where is my shipment?", we need to provide an accurate answer instantly . This project was critical for us, and we needed a partner who understood the complexities of the supply chain and fulfillment industry.

SOLUTION

How did you find AddWeb Solution?

• Online Search
• Referral

Why did you select AddWeb Solution over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from AddWeb Solution were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work undertaken by AddWeb Solution for Buho Logistics encompassed the comprehensive design, development, and deployment of a sophisticated, fully integrated Conversational AI and Voice System tailored specifically for our transportation, logistics, supply chain, and warehousing operations, with the primary objective of revolutionizing our customer support and international shipping assistance by delivering a seamless, intelligent, and multilingual (English and Spanish) virtual assistant capable of handling high-volume customer inquiries around the clock, and the key deliverables they provided included a fully functional AI agent with advanced Natural Language Understanding for accurate intent recognition and context-aware responses in both languages; seamless API integrations connecting the AI directly to our backend order management and warehouse systems to pull real-time shipment tracking data, delivery statuses, and inventory updates, thereby ensuring that every customer query receives an instant, accurate, and personalized response without manual intervention.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable results have exceeded our expectations. The AI assistant now resolves over 25% of routine tracking and status inquiries autonomously, dramatically reducing our live agent workload. First response times dropped from minutes to seconds, and time-to-resolution improved significantly for standard requests. The system handles peak volume spikes without additional hiring, maintaining consistent service quality 24/7. Customer satisfaction has improved, and our support costs are better controlled. AddWeb Solution delivered exactly the 30–70% reduction in manual overhead they promised, and their integration with our logistics data provides real-time, accurate responses that our clients trust.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Clients consistently praise their proactive approach to communication. They are described as a team that not only executes tasks but also provides valuable suggestions and keeps stakeholders updated at every milestone. Their agile methodology is designed to accommodate changes and feedback, ensuring the final product aligns perfectly with the client's vision.

What was your primary form of communication with AddWeb Solution?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to respond to client needs is a significant part of their client-centric approach. They are described as a "truly human, responsive team" that quickly understands project requirements and provides practical, tailored solutions. 

Are there any areas for improvement or something AddWeb Solution could have done differently?

They took a complex project and delivered the best possible outcome efficiently and professionally. We highly recommend them to any business looking to leverage AI and automation to solve real-world problems, especially in the logistics and supply chain sector.

BACKGROUND

Please describe your company and position.

I am the Founder & CEO of a digital health agency

Describe what your company does in a single sentence.

A digital health agency reshaping healthcare through technology. Since 2016, we’ve been turning groundbreaking medical discoveries into seamless, compliant, and scalable digital solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire AddWeb Solution to accomplish?

• We hired ADDWEB SOLUTION to accomplish a set of highly specific and strategically important objectives that sit at the very core of what we deliver to healthcare clients.
• Our primary goal was to accelerate the development and deployment of custom AI-powered applications across the digital health space, without the time, cost, and operational burden of scaling our in-house engineering team. We needed a partner who could plug in seamlessly, operate at a high level of technical competence, and deliver production-ready solutions in a compliance-sensitive environment.

SOLUTION

How did you find AddWeb Solution?

• Online Search
• Referral

Why did you select AddWeb Solution over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from AddWeb Solution were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We brought ADDWEB SOLUTION on board to support our Custom AI Application Development practice, a strategically critical initiative for us. The scope covered a wide and demanding range of deliverables: clinical workflow assistants, AI-powered healthcare portals, patient engagement platforms, intelligent care coordination systems, AI-enabled physician dashboards, and medical operations automation tools. Every one of these solutions sits at the intersection of cutting-edge AI and a highly regulated, high-stakes healthcare environment. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable impact has been real: faster product launches, stronger AI capabilities embedded across our client solutions, and the confidence to take on more complex healthcare innovation projects knowing we have a reliable, expert partner behind us.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They listened carefully, adapted to our evolving needs, and treated our clients' outcomes as their own. When we needed to move fast, and in digital health, speed to market is everything  they delivered without cutting corners. 

What was your primary form of communication with AddWeb Solution?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to help us roll out AI features to our healthcare clients faster, without requiring us to expand our in-house engineering team, has been a genuine game-changer for how we operate and scale.

Are there any areas for improvement or something AddWeb Solution could have done differently?

If you are building in digital health and need a partner who combines technical depth, compliance fluency, and genuine collaborative spirit — ADDWEB SOLUTION is the team you want.

BACKGROUND

Please describe your company and position.

I am the CEO

Describe what your company does in a single sentence.

A technology partner that helps the aquaculture industry turn data into valuable insights. In a complex industry with rapid change, we know that trust, stability and technological insight are essential. We are a reliable partner that understands the needs of the farmer not only today, but also tomorrow.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire AddWeb Solution to accomplish?

• We engaged them to build an AI Recommendation Engine, a sophisticated system designed to help fish farmers make smarter, faster decisions across critical operational areas including feeding schedules, oxygen level adjustments, harvest timing, stocking density optimization, and equipment maintenance priorities.

SOLUTION

How did you find AddWeb Solution?

• Online Search
• Referral

Why did you select AddWeb Solution over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from AddWeb Solution were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Design and build an intelligent engine capable of ingesting aquaculture data and generating contextual, data-driven recommendations across multiple operational domains.
• Develop algorithms that analyze fish behavior, growth stage, water conditions, and historical feeding data to recommend optimal feeding times, frequencies, and quantities — reducing waste and improving feed conversion ratios.
• Build a monitoring and recommendation module that tracks dissolved oxygen levels and advises on necessary adjustments to aeration and oxygenation systems, helping prevent stress and mortality events.
• Develop a predictive maintenance layer that monitors equipment performance data and flags maintenance priorities before failures occur, reducing downtime and operational risk.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The outcomes from this engagement have been both practical and strategic. On the operational side, we saw improvements in feed efficiency, faster response to oxygen fluctuations, and a meaningful reduction in unplanned equipment downtime. On the business side, the AI engine strengthened the value proposition of our platform, giving our clients data-backed confidence in decisions that previously relied on experience alone. Perhaps most importantly, it shifted farm operations from reactive to proactive, and that cultural shift is where the real long-term value lives.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They didn't just build what we asked for, they asked the right questions, understood the nuances of aquaculture data, and delivered a system that our clients can actually trust and act on.

What was your primary form of communication with AddWeb Solution?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most about AddWeb Solution wasn't just their technical capability — it was their mindset. They approached our industry with genuine curiosity, took the time to understand what's actually at stake for a fish farmer making daily decisions, and built an AI system that reflects that understanding. In a field full of vendors who deliver to spec and move on, AddWeb Solution felt like a partner who cared about the outcome as much as we did.

Are there any areas for improvement or something AddWeb Solution could have done differently?

AddWeb Solution felt like a partner who cared about the outcome as much as we did. That attitude, combined with serious technical depth across multiple AI domains,  is what makes them stand out.

BACKGROUND

Please describe your company and position.

I am the CEO

Describe what your company does in a single sentence.

A deep tech company with expert knowledge within the full spectrum of the applied Additive Manufacturing domain. We use this knowledge to develop both technology and services for the Energy and Defence sector.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire AddWeb Solution to accomplish?

• We operate at the intersection of Additive Manufacturing and next-generation logistics, helping Defence and Energy sector clients replace costly physical warehouses with digital inventory and on-demand production. To realize this vision, we needed an AI system that could handle the complexity of our engineering data at scale. AddWeb Solution delivered exactly that.

SOLUTION

How did you find AddWeb Solution?

• Online Search
• Referral

Why did you select AddWeb Solution over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from AddWeb Solution were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They built us an Intelligent Digital Warehouse Assistant that can search across thousands of CAD files in seconds, locate printable spare parts instantly, recommend compatible replacement components, and predict inventory shortages before they become operational problems. A query like "Find the hydraulic valve compatible with Generator Model 7+ kVA manufactured after 2023", which would have taken our engineers hours, now returns accurate results from our engineering database in moments.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Reduced parts search time from hours to seconds across thousands of CAD files
• Faster response to maintenance and repair requests in the field
• Earlier detection of inventory shortages before they cause operational delays
• Improved ability to fulfill on-demand production requests with the right digital assets
• Reduced overhead tied to maintaining large physical spare parts inventories
• Fewer errors from manual cross-referencing of engineering databases

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was solid. Milestones were clearly defined, progress was communicated regularly, and the team was responsive whenever we needed to adjust course. What stood out was their willingness to go deep on our domain, they didn't just build what we asked for, they asked the right questions to make sure they built what we actually needed.

What was your primary form of communication with AddWeb Solution?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was AddWeb's ability to understand not just the technical requirements, but the strategic context behind them. They weren't just building a search tool, they were helping us move transformational AM technology from the "dreamer" phase to the "doer" phase

Are there any areas for improvement or something AddWeb Solution could have done differently?

They took the time to genuinely understand our context rather than apply a generic AI template. When we came to them with evolving requirements or technical edge cases, they responded quickly with thoughtful solutions. It felt like a collaborative partnership rather than a vendor relationship.

BACKGROUND

Please describe your company and position.

I am the CEO of a bathroom products company.

Describe what your company does in a single sentence.

Ireland’s leading provider of quality bathroom products. With over 40 years of experience our team carefully selects each collection to create the perfect balance of style and performance. Whether it’s the latest design trend or a classic timeless look, all our products are fully supported with our own dedicated after sales and technical support for future peace of mind and assurance. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire AddWeb Solution to accomplish?

• We engaged ADDWEB SOLUTION to develop an AI Voice Assistant for Technical Support, specifically designed to serve our network of installers, plumbers, and contractors. The goal was to provide instant, accurate answers to technical queries — from installation instructions for shower valves to on-demand access to product guides, and ADDWEB SOLUTION delivered beyond our expectations.

SOLUTION

How did you find AddWeb Solution?

• Online Search
• Referral

Why did you select AddWeb Solution over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from AddWeb Solution were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project involved designing and developing an AI Voice Assistant for Technical Support, tailored specifically for our trade audience — installers, plumbers, and contractors. The core objective was to digitise and automate access to technical product documentation, reducing reliance on manual support channels and improving response times for trade professionals in the field.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Installers and contractors went from waiting on hold or searching through physical manuals to receiving instant answers — a shift from minutes (or hours) to seconds
• Reduced dependency on our internal support staff for routine installation queries during and outside business hours
• Technical support moved from being available only during showroom hours (Monday–Friday 9am–5pm, Saturday 9am–1pm) to being accessible 24/7, 365 days a year
• Internal technical support staff were freed up to focus on complex, high-value queries rather than routine questions

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The solution they built is intuitive, reliable, and has significantly improved the speed and quality of support we offer to our trade customers. Our installers and contractors can now get real-time answers from our technical documentation without any delays, a game changer for our after-sales support.

What was your primary form of communication with AddWeb Solution?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Reinforced the company's 40-year reputation for expertise, reliability, and customer-first service in a modern, innovative way

Are there any areas for improvement or something AddWeb Solution could have done differently?

If you are looking for a team that combines technical expertise with a genuine passion for delivering results, I would not hesitate to recommend ADDWEB SOLUTION. They did exceptional work. 5 stars, without question.