Accelerone

BACKGROUND

Please describe your company and your position there.

We are a small family owned protective bedding company. Online sales are not our strength as historically we have done business with more brick and mortar enterprises.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Accelerone, and what were your goals?

Our website was not ADA/WCAG compliant. We hired Accelerone to snipe out all of the coding errors in the shopify template and due to our design.

SOLUTION

How did you select this vendor and what were the deciding factors?

We interviewed multiple agencies and gained a level of expertise in what we needed to accomplish our goal.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

After discussing the scope of the project, Accelerlone audited our site and then presented their findings and their estimate to remediate the problems. We used WAVE and the IBM ADA assessment tool. They found the IBM tool to be more comprehensive and resolved the issues to that standard.

How many people from the vendor's team worked with you, and what were their positions?

Unknown

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Accelerone delivered exactly what was promised, quickly for the agreed upon cost. They reviewed their findings and remediation efforts. They truly demonstrated care for our project and time.

Describe their project management style, including communication tools and timeliness.

We emailed or spoke on the phone as needed to complete the project.

What did you find most impressive or unique about this company?

Accelerone went above and beyond to resolve our issues continuing to work with an app developer to resolve an outstanding issue even after the payment had been invoiced and closed. They truly demonstrated Care.

Are there any areas for improvement or something they could have done differently?

No

BACKGROUND

Introduce your business and what you do there.

I am the general manager at Circle City Bargains. We are liquidation retail and wholesale business that primarily deals home improvement merchandise. Anything that you would find at Lowe’s or Home Depot or anything returned to Amazon, we could typically carry.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Accelerone?

We needed a website created that would reach more individuals. Individuals that don’t know who we are could research us through the website. It also gave our customers more ease in sending us prepaid money for merchandise they would receive at a later date.

SOLUTION

What was the scope of their involvement?

We had a meeting with the two owners and Bob (Web Developer) and came upon some ideas of what we wanted the website to look like. He sent us a project plan, schedule, as well as detailed content of what he would need. I worked closely with Bob as far as supplying him with the content and pictures for the site.

The first stage was to get the web page, and the second stage was to implement some online sales. I do a lot of brokering across the country for liquidation loads and he’s going to assist me with that in stage three. 

What is the team composition?

I directly worked with Bob.

How did you come to work with Accelerone?

I met Bob through a Facebook post. He was inquiring about purchasing a load and after talking to him, and telling me what his profession was, I told him we needed a web developer.

How much have you invested with them?

The cost of the project was between $5,000–$10,000.

What is the status of this engagement?

Our engagement ran from October–November 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They came up with ideas that we hadn’t thought of, to resolve some of our growing pains and internal streamlining. I think the site proved that we were a legitimate company to people that were researching us. However, at this point, it's still hard to measure if the platform has increased our business. 

How did Accelerone perform from a project management standpoint?

We communicated through email, phone calls, and Facebook Messenger. We used DocuSign for the contract.

What did you find most impressive about them?

Bob's knowledge impressed us — he learned a lot about the liquidation business and was very helpful. 

Are there any areas they could improve?

No, I don't think they have any areas they could improve on.

Do you have any advice for potential customers?

Just be organized. With my experience with Bob, whenever he asked for something, I got it to him as soon as possible. I come from a business analyst position in my previous job, so I know the importance of staying to a project plan and getting Bob the information on time and expedient when he needs it to meet his deadlines. I would say that for someone with a similar project that there should be a tag person for Bob to get what he needs quickly.