ABS Technologies CJSC

BACKGROUND

Please describe your company and position.

I am the CEO of Deem Communications

Describe what your company does in a single sentence.

Deem Communications goes beyond a workplace; it's a creative lab where ideas drive to the top. We blend strategy, data, and intuition with creativity with impact. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ABS Technologies CJSC to accomplish?

• We hired ABS Technologies CJSC to support us with software development and IT solutions, specifically to implement and maintain reliable digital systems. Their objectives included improving system performance, ensuring technical stability, and delivering scalable solutions aligned with our business needs.

SOLUTION

How did you find ABS Technologies CJSC?

• Referral
• Other

Why did you select ABS Technologies CJSC over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work included providing comprehensive software development and IT services tailored to our business needs. ABS Technologies CJSC was responsible for analyzing technical requirements, proposing suitable solutions, and implementing reliable, scalable systems.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project with ABS Technologies CJSC achieved measurable outcomes that demonstrate progress and success. The solutions delivered improved overall operational efficiency, enhanced system reliability, and supported the organization in meeting its objectives. Key results included streamlined workflows, reduced technical issues, and increased effectiveness of internal processes, reflecting the positive impact of the project.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

ABS Technologies CJSC demonstrated strong project management throughout the engagement. They consistently adhered to agreed timelines, delivering key items on schedule. Their team was responsive to our needs, maintaining clear communication, promptly addressing questions or concerns, and adapting solutions when necessary. Overall, their approach ensured smooth coordination, timely delivery, and alignment with our objectives.

What was your primary form of communication with ABS Technologies CJSC?

Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about ABS Technologies CJSC was their combination of technical expertise and client-focused approach. They were highly adaptable, quickly understanding our specific needs and providing tailored solutions. Their proactive communication, attention to detail, and commitment to delivering high-quality results set them apart and made the collaboration particularly effective and seamless.

Are there any areas for improvement or something ABS Technologies CJSC could have done differently?

ABS Technologies CJSC consistently demonstrated professionalism and excellence throughout the project. Their proactive approach, technical expertise, and responsiveness ensured smooth collaboration and successful delivery of all objectives. They exceeded expectations in understanding our needs and providing tailored, high-quality solutions, making the overall experience highly positive.

BACKGROUND

Please describe your company and position.

I am the Senior Project manager of Moussaler Printing House

Describe what your company does in a single sentence.

We are a Printing House

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ABS Technologies CJSC to accomplish?

IT infrastructure design and management

SOLUTION

How did you find ABS Technologies CJSC?

Inbound call

Why did you select ABS Technologies CJSC over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from ABS Technologies CJSC were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

ABS Technologies has been involed in network architecture desing and implementation, server setup and ongoing maintenance, endpoint management and support as well as management of our enterprise software. Above that they are responsible for our hosting system management, remote work administration, as well as file server management.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Improved network performance
• Installment of managable network devices that overall resulted in high network productivity
• In time response to IT related requests

Describe their project management. Did they deliver items on time? How did they respond to your needs?

ABS Technologies provides remote or on-site (when necessary) support to our IT related requests. They have demonstrated timely response and resolution over our 10+ years cooperation. Key contact -  Service Desk Manager is always available for our management.

What was your primary form of communication with ABS Technologies CJSC?

In-Person Meeting

What did you find most impressive or unique about this company?

One of the advantages of ABS Technologies is that our cooperation has turned into a long lasting friendship. They are professional in their job, always staying proactive in providing innovative and efficient IT solutions.

Are there any areas for improvement or something ABS Technologies CJSC could have done differently?

Do not have any particular suggestions

BACKGROUND

Please describe your company and position.

I am the Software Developer of Exterior Group LLC

Describe what your company does in a single sentence.

Retail chain of building and construction materials

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ABS Technologies CJSC to accomplish?

• IT infrastructure support and maintenance
• Management of on-premise and cloud servers
• Management of network

SOLUTION

How did you find ABS Technologies CJSC?

Business club

Why did you select ABS Technologies CJSC over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from ABS Technologies CJSC were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

ABS Technologies has become our managed IT provider and has taken the responsibility of ongoing IT infrastructure support. Our Company currently has 14 branches and continues to expand. 

ABS Technologies takes care for the network architechture design, network security as well as ongoing support and troubleshooting. Above that they manage server infrastructure, both on premise and cloud by providing monitoring, backup and patching solutions. Their Service desk provides endoint management and support for the Company's staff. Video surveillance system, VoIP and hosting/domain/mail systems management is also under their control.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Server uptime improvement
• Centralized management of mail system
• Network uptime improvement and security
• Video surveillance system imrovement
• Responsive Service Desk support

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their request and incident response times perfectly meet our expectations.

What was your primary form of communication with ABS Technologies CJSC?

In-Person Meeting

What did you find most impressive or unique about this company?

• Timely response to our IT related requests
• Professional approach to our businees needs 

Are there any areas for improvement or something ABS Technologies CJSC could have done differently?

Suggestions for continous improvement of our legacy network equipment

BACKGROUND

Please describe your company and position.

I am the CMO of Kanach Snund

Describe what your company does in a single sentence.

"Kanach Snund" is an Armenian company founded in 2017, specializing in production of Eastern and Syrian food. For nearly 8 years, the company has been offering its customers natural dishes, not containing sugar, glucose and chemical additives. The product range includes: Mutabbal, classic hammos, pepper hammos, za'atar, muhammara, manti, ajma, falafel, ishli kufta, spring rolls, veggie ishli kufta.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ABS Technologies CJSC to accomplish?

• Server setup and ongoing management
• Troubleshooting of IT related requests and incidents
• Critical data backup solutions
• Mail system management

SOLUTION

How did you find ABS Technologies CJSC?

Business Club

Why did you select ABS Technologies CJSC over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from ABS Technologies CJSC were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

ABS Technologies has conducted infrastructure setup from the very beginning, configured server environment, set up backup and restore solutions. Above that they set up and maintained network infrastructure in the main office as well as the production facility. 
Among main deliverables are: 
System uptime 
Rapid response to technical issues and troubleshooting (remote and on-site)
Mail system setup and administration
Disaster Recovery & Business Continuity

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

>99.9% network and system uptime over a defined period
> 85% First contact resolution rate
High response and resolution times within agreed SLA
High satisfaction rate among Company's employees

Describe their project management. Did they deliver items on time? How did they respond to your needs?

One-time projects and IT request solutions were mainly delivered on time. Their staff is very responsive to our needs, always acting as our internal IT service provider. They take responsibility for our infrastructure and respond to our needs with readiness to assist and high professionalism.

What was your primary form of communication with ABS Technologies CJSC?

Email or Messaging App

What did you find most impressive or unique about this company?

Proactive approach, focus on business needs rather than IT solutions, responsibility towards security issues

Are there any areas for improvement or something ABS Technologies CJSC could have done differently?

Diversification of provided services, such as ERP or CRM system installations

BACKGROUND

Please describe your company and position.

I am the CEO of UIC NGO

Describe what your company does in a single sentence.

UIC NGO is active in a number of sectors, including raising public awareness in Armenia, combating disinformation, promoting legislative and constitutional reform, monitoring state procurement, and monitoring and improving the electoral process.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ABS Technologies CJSC to accomplish?

• Seamless operation of computer equipment, internal networks, and a reliable internet connection.

SOLUTION

How did you find ABS Technologies CJSC?

Referral

Why did you select ABS Technologies CJSC over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from ABS Technologies CJSC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Workstation Management:
User support via phone, email, remote control, or in-person visit.
Preventive maintenance: physical, software, and network.
Software installation and configuration.
Network configuration.
Installation of additional equipment.
Printer and scanner setup and configuration.

Server Management:
Server configuration and preventive maintenance (physical, software, network).
Data backup and standard monitoring.
Virtual environment implementation and maintenance.
Installation of additional equipment and capacity management.
Consulting on server operating conditions.

Network Management:
Internal network administration.
Internet connectivity management.
Internet access and security management.
Wi-Fi operation and management.
Network address management.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

ABS Technologies CJSC ensures the smooth operation of our office equipment and internet connectivity, installs and configures new software, secures data backups, and promptly addresses and resolves emerging issues.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Please see the previous section.

What was your primary form of communication with ABS Technologies CJSC?

Email or Messaging App

What did you find most impressive or unique about this company?

Their price-quality ratio and quick responses impressed us.

Are there any areas for improvement or something ABS Technologies CJSC could have done differently?

N/A

Do you have any advise to potential customers?

To potential customers, we advise choosing an IT partner who prioritizes reliability and proactive support. At ABS Technologies CJSC, we focus on maintaining seamless office operations by keeping your equipment running smoothly, securing your data with regular backups, and addressing issues swiftly to minimize disruption.

BACKGROUND

Please describe your company and position.

I am the Operations manager of Planta Sana LLC

Describe what your company does in a single sentence.

<<Planta Sana>> LLC is a Medical center

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ABS Technologies CJSC to accomplish?

• Develop and Setup secured implementation of center' Network
• Provide ongoing consultancy and updates
• Ensure long-term security

SOLUTION

How did you find ABS Technologies CJSC?

Inbound call

Why did you select ABS Technologies CJSC over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from ABS Technologies CJSC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

ABS Technologies has continuously provided managment of our company information infrastructure, including administration of workstations, network, servers and systems. Above that they have provided access management to our corporate systems and software.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Timely response and resolution of all requests and incidents, most of the time during first contact.
2. High uptime of systems and infrastructure.
3. Effective troubleshooting.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

1. All tickets are being processed according to presented procedure.
2. Each ticket is assigned by its priority: critical, high, medium and low  and service is delivered according to priority.
3. Highly professional management attitude towards tasks resolutions 

What was your primary form of communication with ABS Technologies CJSC?

In-Person Meeting

What did you find most impressive or unique about this company?

High level of corporate culture.

Their quick and professional response to inquiries is most impressive.

High level of customer service.

Are there any areas for improvement or something ABS Technologies CJSC could have done differently?

More initiative approach in strategic consulting would have been appreciated.

BACKGROUND

Please describe your company and position.

I am the Head of online marketing of Brabion Flora Service LLC

Describe what your company does in a single sentence.

Garden Mall - indoor & outdoor plants, goods for house & garden.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ABS Technologies CJSC to accomplish?

• Tech.support
• IT supporting

SOLUTION

How did you find ABS Technologies CJSC?

They sent their offer

Why did you select ABS Technologies CJSC over others?

• High ratings
• Pricing fit our budget
• Great culture fit

How many teammates from ABS Technologies CJSC were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Purchase, configuration, maintenance of equipment. Configuration of internal and external networks. Software settings, network security.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Time and price

Describe their project management. Did they deliver items on time? How did they respond to your needs?

ABS Technologies CJSC is always on time and fast

What was your primary form of communication with ABS Technologies CJSC?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

Punctuality and politeness.

Are there any areas for improvement or something ABS Technologies CJSC could have done differently?

It would be perfect if they make regular check-up of all equipment and signal about possible tech issues before they occur

BACKGROUND

Please describe your company and position.

I am the Engineer of "Normed" Medical Center

Describe what your company does in a single sentence.

Healthcare

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ABS Technologies CJSC to accomplish?

• Professional team
• Contemporary strategy
• Trusted partner

SOLUTION

How did you find ABS Technologies CJSC?

Referral

Why did you select ABS Technologies CJSC over others?

Company values aligned

How many teammates from ABS Technologies CJSC were assigned to this project?

20-30

Describe the scope of work in detail. Please include a summary of key deliverables.

Network creating and providing , server installing and servicing , PC servicing , Data management , email providing , medical devices programming .

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Uninterrupted work of our data network and programmes .

Describe their project management. Did they deliver items on time? How did they respond to your needs?

ABS Technologies is working outsourse and has a good managed style of work.

For any question we are sending e-mail , they immediately answer and process all requests.

All conversetions are recording - so they can controll the work of each worker.

Also from time to time they are asking our apinion of their work style 

What was your primary form of communication with ABS Technologies CJSC?

Email or Messaging App

What did you find most impressive or unique about this company?

Well educated peaople in a good team

Are there any areas for improvement or something ABS Technologies CJSC could have done differently?

To grow up and enlarge !!!