What evidence can you share that demonstrates the impact of the engagement?
We're still in the rolling-out phase of the project as we consciously made a decision to do quite a bit of development first, before hitting the market. We’re now beginning the process of dealing with our first potential customers. There's been some great feedback from the first users. We've made about $5,000 from in-app purchases.
Ultimately, Lodoss built what we wanted, even though it’s a new product and concept. We weren’t even sure if some features would be possible, so it took quite a bit of brainstorming on their end, thinking of how to actually bring what we wanted to life. They successfully managed it. Our first customers give positive feedback, saying that our product is something new and helpful.
How did Lodoss Team perform from a project management standpoint?
One of their project managers was always available and there for us, which is one area in which Lodoss shined. They understand how critical it is to maintain communication between the customer and the developers, while having someone constantly overseeing the project, in constant touch with all parties. This made a huge difference compared to our previous provider, where the project management was terrible, making everything terrible.
We use Trello as a project management tool, which is very convenient. They respond promptly and I’ve never had an issue comprehending what they’re saying. The project manager makes sure that the team communicates clearly around the issues we need to make decisions on. The PM can translate between developer jargon and human language.
I'm not an IT person, but I have advanced my understanding of development in the last year, thanks to Lodoss. They’ve taken time to explain things, helping me make informed decisions about where we’re going and where we should invest our money. Their communication is definitely one of their strongest points. It’s timely, clear, and educational.
What did you find most impressive about them?
They're in the same boat with us and we feel like they’re part of our team. It never felt as though they were outsourced. Other people I’ve talked to have suffered from their development teams not really being involved in the project, not really caring, or working strictly nine-to-six, with no availability outside of that time.
With Lodoss, I feel like they are a part of our team. We've had difficult situations, where they really went the extra mile and stayed long hours in order to fix an urgent issue. They’ve worked during weekends to meet our deadline.
They’ve sometimes given us advice about not doing something we wanted to do, even though they could’ve made money doing it. They look deeply into issues to advise us on certain features or to find cheaper solutions. They always seemed to care about optimizing the process for us, as well as optimizing costs.
Are there any areas they could improve?
We have made a few suggestions, which they have listened to and applied. After discussing a particular feature with them and having them build it, we sometimes found that we didn’t like something about the final output, in terms of design or UI. The feature would work, but it wouldn’t quite function or look like what we thought would be convenient for people. We agreed that, in the case of new features, they would always send mockups to us, so that we could see how their team intended to bring it to life and make a choice we were satisfied with before the actual implementation.