99x

BACKGROUND

Please describe your company and position.

I am the QA Manager & RnD Operation Manager of SuperOffice AS

Describe what your company does in a single sentence.

SuperOffice is a software development company that creates cloud-based CRM solution designed to help you build strong business relationships with your customers and turn them into revenue.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 99x to accomplish?

• SuperOffice started to work with 99X in 2008 with the aim of strengthening our team of Quality Engineers. Later we have also hired developers to help us build sytems that supports our CRM offering.

SOLUTION

How did you find 99x?

Business partner from earlier

Why did you select 99x over others?

• Great culture fit
• Company values aligned
• A small country working together with another small country has been a success

How many teammates from 99x were assigned to this project?

17

Describe the scope of work in detail. Please include a summary of key deliverables.

Manual testing and UI test automation on all our projects. Software development of supporting systems like web pages, partner portal and platforms.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We needed to strengthen our development team with more testers and this we found in Sri Lanka and 99X. Here we find a lot of competent and skilled people. Later we wanted to expand with developers when we started to develop new systems that supports our CRM offering. The success is that we work tightly with our colleagues in 99X on a daily basis and are able to deliver with quality on a frequent basis.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The way we work with our team members in 99X is that we have both testers and developers in Norway and Sri Lanka. These people work geographically in two locations (or more), but work as one team with daily stand ups and frequent planning meetings. We have Scrum Masters both in Norway and Sri Lanka.

What was your primary form of communication with 99x?

Virtual Meeting

What did you find most impressive or unique about this company?

99X understand Norwegian and European culture, they are flexible with helping us finding the right resource or relocate resources to other teams/projects for mutual benefits if things does not work out. It is important for us that 99X has a healthy and sound HR policy and work conditions and by that have happy employees. That 99X have good ratings in Great Place to Work is good.

Are there any areas for improvement or something 99x could have done differently?

If we have any concerns we have great communication channels with 99X and we sort things out. 99X is always listening and helpful. New challenges and areas of improvement will always arise, but this is a responsibility for both parties to resolve. The most important thing is that the communication works well between our two companies.

BACKGROUND

Please describe your company and your position there.

BUS AS is a development center that creates software solutions for car dealers and workshops, primarly related to vehicle inspections, trade-in value assessments and quality management. I am head of product development.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire 99x, and what were your goals?

BUS began co-sourcing with 99x in 2012 to expand the development team with the goal of more rapidly delivering quality solutions to meet the growing demand for BUS products in the market. The goals were the same then as today: deliver market-leading products and provide the best customer support.

SOLUTION

How did you select this vendor and what were the deciding factors?

We considered several consultant companies but in the end the choice was clear. 99x would provide us top talent and would support the "one team" concept we felt was so important in achieving our goals. Two teams geographically and commerically, but when it comes to product delivery and work values, we act as one team.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The start of the project was about brainstorming and arriving at a common idea on the architecture for the BUS product suite, the technology stack, project tool stack and project process. Back in 2012, we evaluated WPF/WCF smart client based stack, against HTML/JS based stack during the initial stages of this project. After this evaluation, it was decided to develop next generation BUS solution as a HTML/JS based rich internet application (RIA).

How many people from the vendor's team worked with you, and what were their positions?

Started as a team of 5 with two leads/developers, two developers, and one QA. The team grew over time and now is around 14 with a split between lead, dev, big data consultants, UI, and QA.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The output was increased and the release cycle was more frequent, allowing BUS to deliver improvements and product enhancements. This in turn led to securing an even more solid footing among the customer base and achieve continuous profitability year to year with the largest market share among competitors.

Describe their project management style, including communication tools and timeliness.

The team used the Atlassian suite with JIRA and Confluence, and the Scrum approach. Today, we use the same, in addition to Teams, Skype, and now moving toward Microsoft Azure solutions.

What did you find most impressive or unique about this company?

They gave us professional insight and helped us achieve our innovative objectives. No job too small or big, too routine or too innovative. 99x integrated well with our team, which helped us rapidly deliver on all objectives.

Are there any areas for improvement or something they could have done differently?

Business domain knowledge takes time to build, so this is always an area of improvement. But the team does well with knowledge transfers for new joinees and retaining the knowledge already acquired in the team.

BACKGROUND

Please describe your company and your position there.

I'm responsible for the Development and test department in RamBase. We deliver a cloud based ERP system.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire 99x, and what were your goals?

We hired 99x to help with development of RamBase ERP. We needed more developers, and it was hard to find enough developers in Norway. Our goal was to include the 99x developers into our existing development teams to further strengthen our teams.

SOLUTION

How did you select this vendor and what were the deciding factors?

We selected the vendor based on their high technology knowledge and that they knew the Norwegian culture from before.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

99x has been importortant contributes to the developement of RamBase. From the beginning it was important for us to mix teams, with some developer from Hatteland and some from 99x. This has worked well for us. The developers in 99x are highly skilled developers and they have not only contributed with development, but we have also learned a lot from them, and I will say that 99x has made us more professional.

How many people from the vendor's team worked with you, and what were their positions?

We have 8 developers working full-time for us.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

99x has been central in delivery of a frontend framework used by all RamBase developers. They have been part of a team building a CRM system. They have built a cloud print solution and they have contributed on upgrading our application server platform.

Describe their project management style, including communication tools and timeliness.

It has been important for us to treat the 99x developers as if they was RamBase employees. We mix teams of developers from Norway and 99x, and in some cases also developers from Poland and other sites in Norway, so we have some really distributed teams. Every day starts with a daily standup. The 99x developers are very easy to collaborate with.

What did you find most impressive or unique about this company?

They are very friendly and hardworking people that we really appreciate, as well as their high technology competency.

BACKGROUND

Introduce your business and what you do there.

I’m the VP of Product of Aspit AS, a company that provides a practice management system for the Norwegian e-health market.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 99x?

They where helping us build a web frontend to our legacy desktop system.

SOLUTION

What was the scope of their involvement?

99x helped us modernize our existing system through custom software development. They replicated the functionalities of the old system and used the same database structure so the clients wouldn’t have to migrate their data to the new one.

Moreover, the backend remains the same so the main focus of the project was just developing a new frontend and web content.

What is the team composition?

I believe we’ve worked with about 30 resources from 99x, but was scaled down to about 15 as our development needs dwindled.

How did you come to work with 99x?

I wasn’t part of the initial onboarding process, but I believe they were the third vendor chosen for this project. 99x ended up finishing the task because they were the ones our company had the most success with.

What is the status of this engagement?

The project ran from June 2019–January 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

99x professionalized the company’s product operations, resulting in the growth of our resources and customers. They provided a lot of personality to the organization and working with them has been a positive experience.

How did 99x perform from a project management standpoint?

Their project management was well-structured and organized. They were very good at documenting the entire process and we were very satisfied with what they delivered.

What did you find most impressive about them?

We liked that the relationship felt like working with friends, rather than working with business partners. They were really invested and committed to our long-term growth.

Are there any areas they could improve?

There are cultural differences between work cultures in our different regions. At the beginning of the project, we had to invest time in getting their resources to voice their opinions on our development plans. Especially if they disagreed on the made plan as that is not a part of their business culture.

Do you have any advice for potential customers?

I would advise setting your expectations early in the partnership, and clearly communicating what you want them to do and achieve. Also clarifying your expectations for how the resources should approach disagreeing with the laid plans.

BACKGROUND

Introduce your business and what you do there.

I’m the QA manager at Kahoot, a software company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 99x?

We needed more QA testers to help our team.

SOLUTION

What was the scope of their involvement?

99x is providing QA testing for our products. We interviewed each of their testers before engaging with them. We prefer to have various resources in time zones ahead of us conducting tests, so results are ready by the time we come to work in the morning. 

What is the team composition?

We work with three junior testers and one senior tester. 

How did you come to work with 99x?

Their sales representative contacted us. 

How much have you invested with them?

We’ve spent over $200,000.

What is the status of this engagement?

We’ve started working together in March 2021, and our partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

99x’s services are much more cost-effective compared to hiring onshore resources. They provide accurate work, but they take a little longer to finish. That said, their speed has improved as they’ve gotten to know our products. 

How did 99x perform from a project management standpoint?

99x is a diligent project manager, spending extra hours if needed to get the job done. We collaborate through Slack, Jira, and weekly calls and meetings.

What did you find most impressive about them?

99x takes good care of their staff, so their resources stay. Unlike other agencies in their region, they have a low turnover rate. They’re a friendly place to work for.

Are there any areas they could improve?

They need to be more transparent on how they use their hours. We’ve addressed the issue with them, and their team totally understands.

Do you have any advice for potential customers?

Have an interview with their personnel before taking them on board. Be clear about your expectations and the hours they need to work for you. 

BACKGROUND

Please describe your company and your position there.

The co-founder and CEO of a SaaS business that develop software towards the automotive industry.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire 99x, and what were your goals?

We needed a small development team that could scale over time. Business domain is important to us, something that the team has learned rapidly. We always prefer quality over quantity, something that 99x has delivered well on and involve us in their recruitment process.

SOLUTION

How did you select this vendor and what were the deciding factors?

99x has versatile skills to complement our in-house team and quickly provide more developers when needed.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We use a kanban work method where we have a team lead.

Our process goes from

• analysis
• development
• code review 
• testing
• merge
• release which works great for us.

How many people from the vendor's team worked with you, and what were their positions?

There are 7 people in the core team at the moment and will now form a second team for a special branch project. We have 6 developers and one team lead/test.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are overall very happy with the services that 99x provides, domain knowledge is always the most challenging but they perform well here also dispite the distance.

Describe their project management style, including communication tools and timeliness.

Atlassian suite with Kanban development.

What did you find most impressive or unique about this company?

They add resources when we need it for special purposes like big data knowledge which we do not need a full resource on. The ongoing recruiting is also important for us.

Are there any areas for improvement or something they could have done differently?

Keep the retro meetings and knowledge building for ongoing improvement.

BACKGROUND

Please describe your company and position.

I am the CEO of an it services company 

Describe what your company does in a single sentence.

AI engineering

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 99x to accomplish?

• Website Design
• Website Development
• Hosting and Serving on Wordpress

SOLUTION

How did you find 99x?

Online Search

Why did you select 99x over others?

• Good value for cost
• Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

Website design and development 

Backend development and design 

Hosting the website 

Content Generation and Migration 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

None of the milestones were delivered on time.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

No, none of the milestones were delivered on time. The requirements were not well understood multiple times. The quality of work was very low. 

What was your primary form of communication with 99x?

Virtual Meeting

What did you find most impressive or unique about this company?

None.

Are there any areas for improvement or something 99x could have done differently?

Hire more senior developers and content writers.

Company Responses

The vendor responded on October 23, 2024.

 This is a fake review and would appreciate it being taken down. We don't undertake WordPress projects and nor have we done any work for companies in India. Our primary market is Scandinavia and Europe. Unfortunately, it seems this review has slipped through Clutch's verification processes.

BACKGROUND

Please describe your company and position.

I am an executive of BagID AS

Describe what your company does in a single sentence.

We develop and sell an Electronic Baggage Tag with tracking for travelling with checked luggage on planes.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 99x to accomplish?

• Provide front-end and back-end development resources.

SOLUTION

How did you find 99x?

Referral

Why did you select 99x over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from 99x were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

99x has provided us with skilled developers to help us with mobile app and back-end development.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The 99x resources have greatly helped us reach our milestones and to keep services running smoothly.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

99x has provided single resources that have been in the team managed by us. They work hard and usually deliver on both time and expected quality.

What was your primary form of communication with 99x?

Virtual Meeting

What did you find most impressive or unique about this company?

The resources we have worked with have all been skilled and motivated, and have been a pleasure to have in the team.

Are there any areas for improvement or something 99x could have done differently?

Sometimes audio quality in virtual meetings has been a bit bad.

BACKGROUND

Please describe your company and your position there.

Norkart AS is a leading vendor of Geographical Information Systems (GIS) and municipal technical management systems in Norway.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire 99x, and what were your goals?

We had won at public procurement, which was a big investment for our company. It was clear from the outset that we needed to expand our development capacity in order to meet the deadline for the project. In addition to meet the deadline, our goal was to redesign the old IT system to a new cloud service, to use the new system to automate our customer work processes using integration to national common services and through data analysis.

SOLUTION

How did you select this vendor and what were the deciding factors?

We allready had some knowledge about 99x, so we initated meetings with them to explore the possibilites and what they could offer us. Because of the project timeline, we needed a partner that had the ability to scale up new development teams in a short period of time, with required skills, something 99x could provide for us.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

99x helped us create a municipal technical management systemet using React+.net. They we're a part of a joint project with 6 teams collaborating across the borders. We started out by having a workshop, introducing the team to the domain they we’re going to work on and the requirements for the product. 99x then provided us with workflows and initial design.

The project was then run as an agile project, with continuous deliveries so that our customer could track our progress and give feedback allreadt from an early stage. 99x is well acquainted with agile projects, running 2-week sprints with demo meetings, retrospective and backlog grooming. Along with the development teams, 99x have an excellent supportteam of UX developers, QA and BA.

How many people from the vendor's team worked with you, and what were their positions?

At the maximum, there were 4 teams with a total av approx 27 team members in the teams and in support functions across the teams. 99x provided techlead/teamleader, UX and BA when needed, and all teams had senior and junior engineers and QA resources.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The product and it’s different modules was delivered on time with the agreed upon requirements with the customer. The product contained complex business logic and integrations to other systems, thus enabling automation of the customer work processes, freeing up their time.

Describe their project management style, including communication tools and timeliness.

Collaborating with 99x was great. The team members was really interested in obtaining and understanding the complex domain logic, and thus helping in buildig a better product. We communicated through Teams and didn’t really have any issues with the different timezones.

What did you find most impressive or unique about this company?

We have a really great collaboration with the 99x and their management, having an open and honest dialogue. They use the agile method in a strict way, which we found crucial to succeeding with the partnership. The other thing we we’re impressed with, was the team members interest in understanding the domain we were working on.

Are there any areas for improvement or something they could have done differently?

Although the communcatin worked really well, we experienced from time to time that there was a language and a cultural barrier between us. But 99x were quick to help us solve any issue that arised.

BACKGROUND

Please describe your company and your position there.

Software company developing automation, simplification and analytics solutions for logistics management

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire 99x, and what were your goals?

see above

SOLUTION

How did you select this vendor and what were the deciding factors?

Through evaluation of several partners

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

• automation
• simplification
• analytics solutions for logistics management

How many people from the vendor's team worked with you, and what were their positions?

13

RESULTS & FEEDBACK

What did you find most impressive or unique about this company?

Their ability to work and cooperate with us as partners were impressive.

Are there any areas for improvement or something they could have done differently?

Nothing special to report