10Clouds Financial Institutions

BACKGROUND

Please describe your company and position.

I am the CEO of Fenige SA

Describe what your company does in a single sentence.

We are a global payment technology partner for fintechs, merchants and other payment organizations. As a fully certified PCI DSS European Payment Institution, we run our own innovative software processing platform directly connected to VISA & Mastercard systems. In simple words: we offer payment acceptance for Your business, 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 10Clouds Financial Institutions Sp. z o.o. to accomplish?

• The project addressed inefficiencies stemming from disparate systems that hindered seamless operations.

SOLUTION

How did you find 10Clouds Financial Institutions Sp. z o.o.?

from provider

Why did you select 10Clouds Financial Institutions Sp. z o.o. over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost

How many teammates from 10Clouds Financial Institutions Sp. z o.o. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Identification or process recommendations for enhancing operational efficiency 
• Identification of the process elements for automation 
• Creation of a scalable and adaptable technological framework for the new system.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Limiting the number of steps in the target process.
• Limiting the number of systems used in the future process.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Challenges Addressed: The project addressed inefficiencies stemming from disparate systems that hindered seamless operations. There was a recognized necessity for a robust and versatile platform capable of managing intricate transactional processes. The initiative also sought to rectify inconsistencies in data management and customer service that arose from the use of uncoordinated tools.
• Solution Implemented: The project unfolded in two phases:
  • Discovery and design: 
    • Tool-agnostic architecture: Focused on essential functionalities without the constraints of existing technologies. 
    • Process mapping and tool analysis: Identified automation opportunities. 
    • User-centric design: Developed wireframes and prototype for selected parts of the process to improve user interaction and system efficiency.
  • Technical planning and architecture design;
    • Architectural recommendations: Provided a scalable and secure framework for new technologies. 
    • Development Plan: Prepared a phased implementation strategy.
• MVP Approach: Underlined core functionalities for quick deployment and iterative enhancements to obtain quick wins.

What was your primary form of communication with 10Clouds Financial Institutions Sp. z o.o.?

Virtual Meeting

What did you find most impressive or unique about this company?

What I find most impressive about this IT company is its relentless drive for innovation, consistently integrating cutting-edge technologies like AI and blockchain into its solutions. Their strong commitment to customer satisfaction, evidenced by robust support systems and personalized services, sets them apart from competitors. 

Additionally, their dedication to sustainability and data security showcases a responsible and forward-thinking approach, making them a leader in the industry.

Are there any areas for improvement or something 10Clouds Financial Institutions Sp. z o.o. could have done differently?

Everything was accorting to our expectations

BACKGROUND

Please describe your company and position.

I am the Sales Steering Leader of a financial services company

Describe what your company does in a single sentence.

Banking

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 10Clouds Financial Institutions Sp. z o.o. to accomplish?

• Validation of the business concept for the FX application helping in better understanding foreign exchange and derivative products.
• Finding interesting value for clients in FX application helping in better understanding foreign exchange and derivative products.
• Discover the right communication to the clients of such an app.

SOLUTION

How did you find 10Clouds Financial Institutions Sp. z o.o.?

Referral

Why did you select 10Clouds Financial Institutions Sp. z o.o. over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from 10Clouds Financial Institutions Sp. z o.o. were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

10Clouds played a key role in cooperating with our internal, international Team in designing and validating value prop for SMEs around UX on FX & payments services.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

10Clouds played invaluable role in challenging and validating our vision and business case. As a result, internal resources were saved that would have otherwise been used to build an application that might not have fully meet the expectations of business users.

Increased customer satisfaction from using an application that possesses the values we discovered through design sprints.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very timely and at the same time flexible approach, very pragmatic. Vast SME business expertise on 10Clouds side helped speed up exchanges making the communication a real pleasure.

What was your primary form of communication with 10Clouds Financial Institutions Sp. z o.o.?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Absolutely unique combination of the "old school" banking / financial products sales practices expertise with best of breed, top contemporary digital tools and solutions from all the different markets. We're impressed with their ability to simplify the scope of the project and stay focused and on track.

Are there any areas for improvement or something 10Clouds Financial Institutions Sp. z o.o. could have done differently?

10Clouds might approach some (customer) requests with more recognition of the internal (customer) specifics or constraints.

BACKGROUND

Please describe your company and position.

I am the IT Sales Director of IT LeasingTeam Sp. z o.o.

Describe what your company does in a single sentence.

We provide complete project teams, implement software services, test and automate business processes.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 10Clouds Financial Institutions Sp. z o.o. to accomplish?

• cooperation in the field of IT projects for the financial sector

SOLUTION

How did you find 10Clouds Financial Institutions Sp. z o.o.?

Referral

Why did you select 10Clouds Financial Institutions Sp. z o.o. over others?

• High ratings
• Great culture fit
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

implement software services

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

joint cooperation for clients from the financial sector

Describe their project management. Did they deliver items on time? How did they respond to your needs?

It has been a very successful cooperation. quick contact, efficient processing

What was your primary form of communication with 10Clouds Financial Institutions Sp. z o.o.?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

relations between companies, and excellent contact with CEO Karol.

Are there any areas for improvement or something 10Clouds Financial Institutions Sp. z o.o. could have done differently?

no