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Home Help Desk Support New Zealand Auckland

Top Help Desk Services in Auckland

Ratings Updated: April 1, 2026
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3 Leaders 5 Contenders

8 Companies

Country: New Zealand
City: Auckland

List of the Top Auckland Outsourced Help Desk Services

  • Virtuoso Logotype

    4.9 9 reviews
    Premier Verified
    $5,000+
    Undisclosed
    50 - 249
    Auckland, New Zealand

    Services provided

    50% IT Managed Services
    30% IT Strategy Consulting
    20% Cloud Consulting & SI

    Focus Areas

    25% Help desk
    25% Network
    25% Other IT managed services +1
    25% Security

    Virtuoso is a Managed IT Services provider specializing in comprehensive IT management, support, and cybersecurity solutions. The overall feedback from reviews is overwhelmingly positive, with consistent mentions of timely delivery, improved security, and effective IT management. Around 85% of reviews highlight their seamless integration and alignment with company values, while 90% commend their project management and strategic IT support.

    See all 9 projects

    Industry Experience

    Virtuoso has demonstrated expertise across multiple industries, including non-profit, environmental management, HR consultancy, and advertising. Clients report strong performance in IT service management, cybersecurity, and operational efficiency, with notable improvements in system reliability and user satisfaction. The overall sentiment is positive, highlighting their alignment with client values, responsiveness, and ability to deliver tailored solutions. Organizations seeking robust IT support and strategic alignment would benefit from Virtuoso's proven track record across these sectors.

    Read All Reviews

    Select Industry to see insights

    Other industries IT Services Consulting Software Human Resources Non-profit

    Auckland, New Zealand

    331 Rosedale Road
    Auckland, New Zealand 0632

    10 - 15

    0800 122 599

    See All Locations (2)
    2 Auckland-based reviews for IT Managed Services in past 6 months
    Unknown avg. project cost for IT Managed Services services in Auckland

    IT Managed Services project highlight

    Managed IT Services for Coaching & Leadership Firm

    5.0 — Virtuoso provides managed IT services for a coaching and leadership firm. The team handles the client's cybersecurity and compliance, device management, Microsoft estate management, and 24/7 Read more
    Read Similar Reviews
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  • Mobile Mentor Logotype

    4.8 2 reviews
    $10,000+
    $100 - $149 / hr
    50 - 249
    Auckland, New Zealand

    Services provided

    25% IT Managed Services
    25% Cloud Consulting & SI
    25% Cybersecurity +1
    25% IT Strategy Consulting

    Focus Areas

    10% Help desk
    25% Other IT managed services
    10% Hardware +11
    5% Disaster Recovery
    5% Governance & Compliance Assessments
    5% IT Budgeting
    5% Managed Hosting Services
    5% Managed Software Application & Solutions
    5% Network
    5% Security
    5% Software Evaluation
    5% Software Expert Witness
    5% Telecom
    5% Vendor Procurement & Selection

    Mobile Mentor is a mobile application development company known for delivering custom solutions that improve business efficiency and data management. Across reviews, clients highlight their innovative approach, robust project management, and strong client relationships, with approximately 90% of feedback being positive. Their expertise in mobile technologies and commitment to understanding client needs are frequently praised, although initial challenges in adapting to custom solutions were noted.

    See all 2 projects

    Reviews mention Efficient

    Clients consistently highlight Mobile Mentor's efficiency in project execution and communication. One client noted significant time savings, stating they can generate reports within 30 minutes, compared to the previous 14 days. The team is described as responsive and passionate, with effective project management practices. While there were initial challenges with custom app support, improvements were noted over time, showcasing their commitment to enhancing operational efficiency.
    • Custom Logistics App Dev for Forestry Company
      4.5 Aug 29, 2018

      The app drives efficiency and reduces our sales administration overhead. We've saved massive amounts of time and greatly improved our ability to gather data. We don’t have many hands-on functions and have removed filing from our processes. We've slimmed the team down, saved money, and changed our focus. Now we manage contracts and sales rather than worrying about data processing.

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    • Custom Logistics App Dev for Forestry Company
      4.5 Aug 29, 2018

      It's an exercise in daily communication and management. We meet monthly with Mobile Mentor. They’re always supportive, getting involved and learning about our business at the roots. This adds extra value to the solutions we design. We use Jira to manage agile sprints, track their development work, and we report bugs while we perform user acceptance testing. It's an efficient sorting method.

      Read Full Review
    Read All Reviews

    Industry Experience

    Mobile Mentor has demonstrated strong expertise in the manufacturing and forestry sectors, providing impactful mobile solutions that enhance supply chain efficiency and real-time data accessibility. Clients commend their project management and customer support, noting significant improvements in operational efficiency and decision-making. Overall sentiment is highly positive, with clients appreciating their dedication and responsiveness. Businesses in the forestry and manufacturing industries can especially benefit from Mobile Mentor's tailored mobile applications and support services.

    Read All Reviews

    Select Industry to see insights

    Manufacturing

    Average Project Cost Breakdown

    $50,000 to $199,999 (1)

    What Clients Have Said

    Clients have expressed satisfaction with Mobile Mentor's value for money, noting their competitive pricing and extensive support services. One client highlighted an investment of AUD 100,000–120,000, stating that the project significantly improved efficiency and reduced administrative overhead. Another client emphasized the company's commitment to customer service, offering 24/7 support, which enhances the overall value. Overall, the sentiment reflects that Mobile Mentor delivers quality solutions that justify their costs.
    Read All Reviews

    Auckland, New Zealand

    115 Queen St
    Auckland, New Zealand 0627

    16 - 20

    +64 9 888 0512

    See All Locations (4)
    View Profile
  • Black Box Logotype

    5.0 1 review
    $50,000+
    $50 - $99 / hr
    1,000 - 9,999
    Auckland, New Zealand

    Services provided

    30% IT Managed Services
    30% Unified Communications Consulting & SI
    10% Cybersecurity +5
    10% Other IT Consulting and SI
    5% CRM Consulting and SI
    5% Cloud Consulting & SI
    5% ECM Consulting and SI
    5% IT Strategy Consulting

    Focus Areas

    40% Help desk
    10% Managed Hosting Services
    10% Network +6
    10% Security
    10% Telecom
    5% Disaster Recovery
    5% Hardware
    5% Managed Software Application & Solutions
    5% Other IT managed services

    Black Box is a company specializing in Managed IT Services, providing both on- and offsite IT support tailored to client needs, including cybersecurity and maintenance. Feedback indicates high satisfaction, with 100% of reviewers commending their commitment and effective project management. Their proactive problem-solving approach is consistently highlighted as a key strength.

    See all 1 projects
    1 of 1 IT Managed Services reviews are 5 stars
    $50,000 – $199,999 avg. project cost

    IT Managed Services PROJECT HIGHLIGHT

    Managed IT Services for Data Solutions Company

    5.0 — A data solutions company has hired Black Box to provide managed IT services. Using 400G solutions as the main technology, they perform on- and offsite IT and cybersecurity solutions. Read more
    Read 1 Review

    Average Project Cost Breakdown

    $50,000 to $199,999 (1)

    What Clients Have Said

    Clients have expressed satisfaction with Black Box's cost-effectiveness, noting significant investment, such as $100,000 for comprehensive IT and cybersecurity services. Feedback highlights their commitment to project management and responsiveness, indicating good value for money. One client emphasized the importance of constant interaction with their team to maximize benefits, suggesting that while costs are notable, the quality of service justifies the investment.
    Read All Reviews

    Auckland, New Zealand

    67 Hurstmere Road
    Auckland, New Zealand 0622

    101 - 150

    +64 9 477 0550

    See All Locations (34)
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  • FICUSIT PTY LTD Logotype

    Not yet reviewed

    $50,000+
    $25 - $49 / hr
    10 - 49
    Auckland, New Zealand

    Services provided

    20% IT Managed Services
    20% API Development
    20% Custom Software Development +2
    20% Microservices Architecture Services
    20% Web Development

    Focus Areas

    100% Help desk

    Based in Scoresby, Australia and Auckland, New Zealand, FICUSIT PTY LTD is an IT managed services company. They offer IT managed services and Custom Software Development.

    Read more

    Auckland, New Zealand

    4 John Street
    Auckland, New Zealand 1011

    2 - 5

    +64 22 428 9727

    See All Locations (3)
    View Profile
  • Lancom Technology Logotype

    Not yet reviewed

    $5,000+
    $150 - $199 / hr
    50 - 249
    Auckland, New Zealand

    Services provided

    25% IT Managed Services
    30% Custom Software Development
    25% Enterprise App Modernization +2
    10% Cloud Consulting & SI
    10% IT Strategy Consulting

    Focus Areas

    14% Help desk
    14% Disaster Recovery
    14% Hardware +5
    14% Managed Hosting Services
    14% Managed Software Application & Solutions
    14% Network
    14% Security
    2% Other IT managed services

    Lancom Technology is a software development company. Established in 1988, their team specializes in Custom Software Development and Enterprise App Modernization.

    Read more
    View Profile
  • Lexel Systems Ltd Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    50 - 249
    Auckland, New Zealand

    Services provided

    20% IT Managed Services
    20% Cloud Consulting & SI
    20% Cybersecurity +2
    20% IT Strategy Consulting
    20% Unified Communications Consulting & SI

    Focus Areas

    15% Help desk
    15% Managed Software Application & Solutions
    15% Network +6
    10% Disaster Recovery
    10% Managed Hosting Services
    10% Other IT managed services
    10% Security
    10% Vendor Procurement & Selection
    5% Hardware

    Headquartered in Auckland, New Zealand, Lexel Systems Ltd is an IT strategy consulting company. Their services include IT strategy consulting and cloud consulting & SI.

    Read more
    View Profile
  • Virtuelle Group Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Auckland, New Zealand

    Services provided

    20% IT Managed Services
    20% Cybersecurity
    20% IT Strategy Consulting +3
    15% Cloud Consulting & SI
    15% IT Staff Augmentation
    10% BI & Big Data Consulting & SI

    Focus Areas

    10% Help desk
    10% Disaster Recovery
    10% Managed Hosting Services +10
    10% Managed Software Application & Solutions
    10% Network
    10% Security
    10% Telecom
    5% Cloud Server Migration
    5% Governance & Compliance Assessments
    5% Hardware
    5% IT Budgeting
    5% Software Evaluation
    5% Vendor Procurement & Selection

    Virtuelle Group is a small IT strategy consulting company. They specialize in IT strategy consulting and Cybersecurity and were launched in 2003.

    Read more

    Auckland, New Zealand

    57 Symonds Street
    Auckland, New Zealand 1010

    6 - 9

    + 64 9 886 0025

    See All Locations (4)
    View Profile
  • DeployPartners Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Auckland, New Zealand

    Services provided

    40% IT Managed Services
    40% IT Strategy Consulting
    20% Cybersecurity

    Focus Areas

    100% Help desk

    Headquartered in Kirkland, Washington and North Sydney, Australia, DeployPartners is an IT strategy consulting company. Their services include IT strategy consulting and IT managed services.

    Read more

    Auckland, New Zealand

    22-28 Customs Street E
    Auckland, New Zealand 1010

    1

    See All Locations (3)
    View Profile

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Clutch Leaders Matrix

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1 Mobile Mentor
2 Black Box
3 Virtuoso

List of the Top 3 Auckland Outsourced Help Desk Services

  1. Mobile Mentor Logotype

    Mobile Mentor

    $10,000+
    $100 - $149 / hr
    50 - 249
    Auckland, New Zealand

    Ability to deliver

    33.8/40.0
    15.6/20 Reviews
    8.6/10 Clients & Experience
    9.6/10 Market Presence

    Service focus

    25% IT Managed Services
    10% Help desk
    75% Other
    View Profile Visit Website
  2. Black Box Logotype

    Black Box

    $50,000+
    $50 - $99 / hr
    1,000 - 9,999
    Auckland, New Zealand

    Ability to deliver

    23.4/40.0
    16.2/20 Reviews
    0/10 Clients & Experience
    7.2/10 Market Presence

    Service focus

    30% IT Managed Services
    40% Help desk
    70% Other
    View Profile Visit Website
  3. Virtuoso Logotype

    Virtuoso

    $5,000+
    Undisclosed
    50 - 249
    Auckland, New Zealand

    Ability to deliver

    25.3/40.0
    19.2/20 Reviews
    0/10 Clients & Experience
    6.1/10 Market Presence

    Service focus

    50% IT Managed Services
    25% Help desk
    50% Other
    View Profile Visit Website
  4. FICUSIT PTY LTD Logotype

    FICUSIT PTY LTD

    $50,000+
    $25 - $49 / hr
    10 - 49
    Auckland, New Zealand

    Ability to deliver

    4/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    20% IT Managed Services
    100% Help desk
    80% Other
    View Profile Visit Website
  5. Lancom Technology Logotype

    Lancom Technology

    $5,000+
    $150 - $199 / hr
    50 - 249
    Auckland, New Zealand

    Ability to deliver

    5.6/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.6/10 Market Presence

    Service focus

    25% IT Managed Services
    14% Help desk
    75% Other
    View Profile Visit Website
  6. Lexel Systems Ltd Logotype

    Lexel Systems Ltd

    Undisclosed
    Undisclosed
    50 - 249
    Auckland, New Zealand

    Ability to deliver

    5.2/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.2/10 Market Presence

    Service focus

    20% IT Managed Services
    15% Help desk
    80% Other
    View Profile Visit Website
  7. Virtuelle Group Logotype

    Virtuelle Group

    Undisclosed
    Undisclosed
    10 - 49
    Auckland, New Zealand

    Ability to deliver

    5.2/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.2/10 Market Presence

    Service focus

    20% IT Managed Services
    10% Help desk
    80% Other
    View Profile Visit Website
  8. DeployPartners Logotype

    DeployPartners

    Undisclosed
    Undisclosed
    10 - 49
    Auckland, New Zealand

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    40% IT Managed Services
    100% Help desk
    60% Other
    View Profile Visit Website

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