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Top Inbound Call Center Services in Hong Kong

Ratings Updated: June 13, 2026
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0 Leaders 7 Contenders

7 Companies

Country: Hong Kong

List of the Top Hong Kong Inbound Call Centers Services

  • TDCX Logotype

    4.8 12 reviews
    Verified
    $100,000+
    Undisclosed
    10,000+
    North Point, Hong Kong

    Services provided

    50% Customer Service Outsourcing
    20% Sales Outsourcing
    10% Business Consulting +2 services
    10% Call Center Services
    10% Content Moderation Services

    TDCX is a business process outsourcing company specializing in customer service, technical support, and risk assessment across diverse industries, primarily in the APAC region. The company receives consistently positive feedback, with reviews highlighting their scalability, efficient communication, and proactive problem-solving capabilities. Clients appreciate their ability to adapt quickly to changes and deliver high-quality outcomes, with approximately 90% of feedback being positive.

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    Reviews mention Autonomous

    The feedback regarding TDCX's autonomy is overwhelmingly positive. Clients appreciate their creative problem-solving and efficiency, highlighting instances where the team consistently exceeded expectations. One reviewer noted, "They always go the extra mile for their client," emphasizing their reliability and proactive approach. Overall, TDCX is recognized as a highly autonomous partner, enabling clients to focus on more complex projects while they manage quality evaluations effectively.
    • BPO Services for Tech Company
      5.0 May 25, 2022

      Creative, autonomous, efficient, reliable, excellent communication skills - and most importantly - always go the extra mile for their client. Every time we asked them to deliver on a task, they did that very well and then also went above and beyond.

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    Average Project Cost Breakdown

    $1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1) $10,000,000 + (1)

    What Clients Have Said

    Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery.
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    Singapore (7) Germany (1) Spain (1) United States (1)

    This provider is available in 32 time zones:

    • Near East Time (NET)
    • Middle East Time (MET)
    • China Taiwan Time (CTT)
    • Brazil Eastern Time (BET)
    • Greenwich Mean Time (GMT)
    • India Standard Time (IST)
    • Japan Standard Time (JST)
    • Midway Islands Time (MIT)
    View all time zones

    North Point, Hong Kong

    RM 1001, 10/F Block A, Sea View Estate, 2-8 Watson Road, North Point, Hong Kong
    North Point, Hong Kong

    501 - 750

    85225393888

    See All Locations (17)
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  • OWORKERS Logotype

    4.5 2 reviews
    Verified
    $1,000+
    < $25 / hr
    250 - 999
    Hong kong, Hong Kong

    Services provided

    60% Back Office Outsourcing
    20% Customer Service Outsourcing
    20% Finance & Accounting Outsourcing (FAO)

    OWORKERS is a BPO company specializing in document verification and app monitoring services across various regions. Reviews indicate a high level of satisfaction with their problem-solving abilities and quick feedback, with 100% of reviewers highlighting their effective communication and decision-making. Clients appreciate their ownership and dedication, with no significant areas for improvement mentioned.

    See all 2 projects

    Reviews mention Efficient

    Clients have consistently highlighted OWORKERS' efficiency in project execution. One review noted their ability to quickly set up a BPO team within three weeks, emphasizing their quick feedback and decision-making capabilities. The client appreciated the effective problem-solving skills demonstrated throughout the engagement, indicating a strong overall sentiment regarding OWORKERS' efficiency in delivering timely and effective solutions.
    • BPO Services for RegTech Company
      4.0 Sep 27, 2022

      The BPO team was partly set up during 3 weeks, for it was the main goal to achieve at the first stage. The ability to solve problems quickly and effectively quick feedback and decision making was most impressive. We're satisfied with their current service so far.

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    Industry Experience

    OWORKERS has received positive feedback across the IT Services and Information Technology industries. Clients commend their expertise in establishing BPO teams for document verification and app monitoring, highlighting strengths in problem-solving, quick feedback, and operational efficiency. The overall sentiment reflects satisfaction with their ability to enhance service quality and monitoring effectiveness, making them a suitable partner for companies in need of robust support in these sectors.

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    Select Industry to see insights

    IT Services Information technology

    View projects from:

    Estonia (1) South Korea (1)

    This provider is fluent in 13 languages:

    • English
    • Spanish
    • Russian
    • Portuguese
    • German
    • French
    • Turkish
    • Cantonese
    • Italian
    • Polish
    • Ukrainian
    • Romanian
    View all languages

    This provider is available in 10 time zones:

    • Middle East Time (MET)
    • Greenwich Mean Time (GMT)
    • Central European Time (CET)
    • Central Standard Time (CST)
    • Eastern European Time (EET)
    • Eastern Standard Time (EST)
    • Pacific Standard Time (PST)
    • Phoenix Standard Time (PNT)
    View all time zones

    Hong kong, Hong Kong

    China Insurance Building, Unit C - 4F, 48 Cameron Road, Tsim Sha Tsui, Kowloon.
    Hong kong, Hong Kong

    2 - 5

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  • CommPeak Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    50 - 249
    Hong Kong Islands, Hong Kong

    Services provided

    75% Call Center Services
    15% Unified Communications Consulting & SI
    10% Cloud Consulting & SI

    CommPeak, a midsize call center, is headquartered in Hong Kong Islands, Hong Kong. The team focuses on Call Center Services and unified communications consulting & SI.

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  • Accenture (China) Co., Ltd. Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    1,000 - 9,999
    Hong Kong, Hong Kong

    Services provided

    20% Back Office Outsourcing
    20% Business Consulting
    20% Call Center Services +4 services
    10% AI Development
    10% BI & Big Data Consulting & SI
    10% Cloud Consulting & SI
    10% Logistics & Supply Chain Consulting

    Founded in 1998, Accenture (China) Co., Ltd., a large Business Consulting company, is in Hong Kong, Hong Kong. Their services include Business Consulting and Call Center Services.

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  • 800teleservices Logotype

    Not yet reviewed

    $5,000+
    $25 - $49 / hr
    250 - 999
    Kowloon, Hong Kong

    Services provided

    80% Call Center Services
    20% Customer Service Outsourcing

    Founded in 2000, 800teleservices is an answering service. The midsize team focuses on Call Center Services and Customer Service Outsourcing.

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    Kowloon, Hong Kong

    Unit 8-11, 12/F, Sterling Centre, No.11 Cheung Yue Street, Cheung Sha Wan
    Kowloon, Hong Kong

    852-2111 8333

    See All Locations (5)
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  • Aidey Logotype

    5.0 32 reviews
    $1,000+
    < $25 / hr
    10 - 49
    Hong Kong, Hong Kong

    Services provided

    75% Customer Service Outsourcing
    15% Call Center Services
    10% Back Office Outsourcing

    Aidey is a customer support and back-office solutions provider known for seamlessly integrating into client operations across various sectors, such as finance, retail, and SaaS platforms. Feedback from clients highlights Aidey's efficient project management and strong cultural alignment, with 100% of reviews praising their responsiveness and the positive impact on metrics like response times and customer satisfaction scores. While some mentions of onboarding improvements exist, their attention to detail and proactive approach to process enhancements are consistently commended.

    See all 32 projects

    Reviews mention Proactive

    The overall sentiment regarding Aidey's proactivity is highly positive. Clients consistently noted their proactive approach, such as offering backup agents during peak times and quickly adapting to business needs. One client highlighted Aidey's team training over a weekend to prepare for a product launch, while another praised their ability to manage communications seamlessly. This proactive attitude contributed significantly to improved response times and customer satisfaction, reinforcing their reputation as a reliable partner.
    • Virtual Assistant for Hospitality Company
      5.0 Feb 27, 2022

      Their team is friendly, professional, and proactive. They quickly understood what was required out of them and adapted to the specific requirements of our business. We are impressed with their professionalism, and the way they handled the communication.

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    • Customer Support Services for Healthtech Company
      5.0 Jan 5, 2022

      They are very friendly and great at communication. They always go the extra mile to help customers. Their proactiveness, agility, and dedication is really impressive. We are very happy working with them.

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    • Customer Support Outsourcing for Educational Institution
      5.0 Dec 20, 2021

      We enjoyed working with them. They are proactive, dedicated, and very good at communication. They know how to interact with customers and provide positive resolutions to their queries.

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    • Call Center & Customer Support for Real Estate SaaS Platform
      5.0 Jun 12, 2025

      Impressively well-organized. We had a dedicated account manager who ran weekly operations meetings with our internal CX lead. They were proactive — whenever volume spiked, they offered shift changes or backup agents without being asked. When we rolled out a major product update, they trained their team over a weekend and were ready before we launched.

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    Industry Experience

    Aidey has demonstrated expertise across various industries including Manufacturing, Financial Services, Software, Healthcare, Education, and Hospitality. Feedback highlights strengths in customer support management, efficiency improvements, and a keen attention to detail. Notably, they have achieved measurable results such as reducing response times and increasing customer satisfaction scores. Their cultural fit and adaptability are frequently praised, making them a strong candidate for firms seeking reliable, detail-oriented outsourced support in these sectors.

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    Select Industry to see insights

    Manufacturing Financial services Fitness Software Business services Real estate Media Education Hospitality & leisure Healthcare

    Average Project Cost Breakdown

    $50,000 to $199,999 (13) Less than $10,000 (4) $10,000 to $49,000 (3) $200,000 to $999,999 (2)

    What Clients Have Said

    Client feedback consistently highlights Aidey’s competitive pricing and strong value for money. Multiple reviews noted that Aidey’s costs fit within clients' budgets while delivering high-quality service, with one client stating they received 'good value for cost.' Additionally, measurable outcomes, such as improved customer satisfaction and reduced operational times, further affirm the perceived value of Aidey's services, making them a preferred choice for many businesses.
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    Hong Kong, Hong Kong

    46/F, Lee Garden One 33 Hysan Avenue, Causeway Bay
    Hong Kong, Hong Kong

    41 - 49

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  • Swivelt Logotype

    5.0 2 reviews
    $100,000+
    Undisclosed
    10 - 49
    Hong Kong, Hong Kong

    Services provided

    30% Customer Service Outsourcing
    30% Sales Outsourcing
    20% Back Office Outsourcing +2 services
    10% Pay Per Click
    10% Search Engine Optimization

    Swivelt is a versatile company specializing in B2B marketing and CRM tool development. Clients praise their ability to enhance brand awareness and streamline sales processes effectively, with 100% of reviewers highlighting their expertise, friendly communication, and innovative solutions. Their experienced team is lauded for delivering quality results promptly, with no areas for improvement noted.

    See all 2 projects

    Reviews mention Experienced

    Clients express a highly positive sentiment regarding Swivelt's experience, highlighting their over 20 years in the industry and the quality of work delivered. One client noted the effectiveness of the team, which included a PPC expert, graphic designer, and content writer, emphasizing their friendly communication and ability to meet requirements. The swift increase in brand awareness and lead generation within 15 days further underscores Swivelt's expertise, with no areas for improvement identified by the client.
    • B2B Marketing for IT Software
      5.0 Oct 28, 2020

      Over 20 Years of experience, Quality of the work, and very friendly people.

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    Average Project Cost Breakdown

    Less than $10,000 (2)

    What Clients Have Said

    Clients have praised Swivelt for delivering excellent value for money, noting their impactful results in a short timeframe. One client highlighted a significant increase in brand awareness and lead generation within 15 days, emphasizing the company's quality work and friendly communication. Another review commended the software developed for a new CRM, which streamlined the sales process. Overall, the sentiment reflects satisfaction with both the pricing and the outcomes achieved.
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    Indonesia (1) Malaysia (1)

    Hong Kong, Hong Kong

    701, 7/F, Tower Silvercord, 30 Canton Road Tsim Sha Tsui, Kowloon
    Hong Kong, Hong Kong NA

    6 - 9

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List of the Top Hong Kong Inbound Call Centers Services

  1. CommPeak Logotype

    CommPeak

    Undisclosed
    Undisclosed
    50 - 249
    Hong Kong Islands, Hong Kong

    Ability to deliver

    8.1/40.0
    0/20 Reviews
    2.4/10 Clients & Experience
    5.7/10 Market Presence

    Service focus

    225% Inbound Voice Services
    View Profile Visit Website
  2. Accenture (China) Co., Ltd. Logotype

    Accenture (China) Co., Ltd.

    Undisclosed
    Undisclosed
    1,000 - 9,999
    Hong Kong, Hong Kong

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    60% Inbound Voice Services
    40% Other
    View Profile Visit Website
  3. 800teleservices Logotype

    800teleservices

    $5,000+
    $25 - $49 / hr
    250 - 999
    Kowloon, Hong Kong

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    280% Inbound Voice Services
    View Profile Visit Website
  4. TDCX Logotype

    TDCX

    $100,000+
    Undisclosed
    10,000+
    North Point, Hong Kong

    Ability to deliver

    29.4/40.0
    15.8/20 Reviews
    4.5/10 Clients & Experience
    9.1/10 Market Presence

    Service focus

    130% Inbound Voice Services
    View Profile Visit Website
  5. Aidey Logotype

    Aidey

    $1,000+
    < $25 / hr
    10 - 49
    Hong Kong, Hong Kong

    Ability to deliver

    35.9/40.0
    18.4/20 Reviews
    9.8/10 Clients & Experience
    7.7/10 Market Presence

    Service focus

    195% Inbound Voice Services
    View Profile Visit Website
  6. Swivelt Logotype

    Swivelt

    $100,000+
    Undisclosed
    10 - 49
    Hong Kong, Hong Kong

    Ability to deliver

    22.9/40.0
    16.2/20 Reviews
    1.3/10 Clients & Experience
    5.3/10 Market Presence

    Service focus

    60% Inbound Voice Services
    40% Other
    View Profile Visit Website
  7. OWORKERS Logotype

    OWORKERS

    $1,000+
    < $25 / hr
    250 - 999
    Hong kong, Hong Kong

    Ability to deliver

    32/40.0
    14.6/20 Reviews
    10/10 Clients & Experience
    7.4/10 Market Presence

    Service focus

    40% Inbound Voice Services
    60% Other
    View Profile Visit Website

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