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Top Inbound Call Center Services in Hong Kong

Ratings Updated: April 1, 2026
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0 Leaders 7 Contenders

7 Companies

Country: Hong Kong

List of the Top Hong Kong Inbound Call Centers Services

  • TDCX Logotype

    4.8 12 reviews
    Verified
    $100,000+
    Undisclosed
    10,000+
    North Point, Hong Kong

    Services provided

    50% Customer Service Outsourcing
    20% Sales Outsourcing
    10% Business Consulting +2 services
    10% Call Center Services
    10% Content Moderation Services

    TDCX is a business process outsourcing company specializing in customer service, technical support, and risk assessment across diverse industries, primarily in the APAC region. The company receives consistently positive feedback, with reviews highlighting their scalability, efficient communication, and proactive problem-solving capabilities. Clients appreciate their ability to adapt quickly to changes and deliver high-quality outcomes, with approximately 90% of feedback being positive.

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    Reviews mention Accessible

    Clients express a highly positive sentiment regarding TDCX's accessibility. Feedback highlights the company's dedication to accommodating client requests and their open communication style. One client noted, "The Operations manager is very easy to reach and fast in response," emphasizing the importance of accessibility in fostering collaboration. Additionally, TDCX's willingness to adapt and grow alongside clients reinforces their commitment to being accessible and supportive throughout the project lifecycle.
    • BPO Services for E-Commerce Company
      5.0 Mar 31, 2022

      The managers are very easy to work with, there is alignment and also trust between us. We have weekly syncs and our action items are well-managed over a tracker. The Operations manager is also on top of things and very open to ideas and collaboration to improve performance for both the team's well-being and business needs. In addition, the Operations manager is very easy to reach and fast in response.

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    Industry Experience

    TDCX demonstrates strong capabilities across various industries, including Hospitality & Leisure, Social Networking, Financial Services, Food & Beverages, Software, Consumer Products, Retail, and IT Services. Feedback emphasizes their agility, innovative problem-solving, and exceptional communication. Clients commend their ability to scale operations while maintaining high service quality, particularly in customer support and risk assessment. Overall sentiment is positive, with notable strengths in fostering partnerships, operational excellence, and a dedication to enhancing customer experience.

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    Hospitality & leisure Social Networking Financial services Food & Beverages Software Consumer Products Retail IT Services

    Average Project Cost Breakdown

    $1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1) $10,000,000 + (1)

    What Clients Have Said

    Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery.
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    Singapore (7) Germany (1) Spain (1) United States (1)

    This provider is available in 32 time zones:

    • Near East Time (NET)
    • Middle East Time (MET)
    • China Taiwan Time (CTT)
    • Brazil Eastern Time (BET)
    • Greenwich Mean Time (GMT)
    • India Standard Time (IST)
    • Japan Standard Time (JST)
    • Midway Islands Time (MIT)
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  • OWORKERS Logotype

    4.5 2 reviews
    Verified
    $1,000+
    < $25 / hr
    250 - 999
    Hong kong, Hong Kong

    Services provided

    60% Back Office Outsourcing
    20% Customer Service Outsourcing
    20% Finance & Accounting Outsourcing (FAO)

    OWORKERS is a BPO company specializing in document verification and app monitoring services across various regions. Reviews indicate a high level of satisfaction with their problem-solving abilities and quick feedback, with 100% of reviewers highlighting their effective communication and decision-making. Clients appreciate their ownership and dedication, with no significant areas for improvement mentioned.

    See all 2 projects

    Reviews mention High-quality work

    Clients consistently highlight OWORKERS' high-quality work, particularly their effective problem-solving abilities and quick decision-making. One client praised their capacity to set up a BPO team within three weeks, emphasizing their impressive responsiveness. Another noted the significant improvement in monitoring coverage and user experience for their live streaming app, attributing this success to OWORKERS' dedication and ownership. Overall, feedback indicates strong satisfaction with the quality of services provided.
    • Application Management Services for Live Streaming Platform
      5.0 May 20, 2020

      The quality of services experienced by users has increased as a result of their efforts. Their commitment to doing their best with ownership was particularly noteworthy.

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    Industry Experience

    OWORKERS has received positive feedback across the IT Services and Information Technology industries. Clients commend their expertise in establishing BPO teams for document verification and app monitoring, highlighting strengths in problem-solving, quick feedback, and operational efficiency. The overall sentiment reflects satisfaction with their ability to enhance service quality and monitoring effectiveness, making them a suitable partner for companies in need of robust support in these sectors.

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    Select Industry to see insights

    IT Services Information technology

    Average Project Cost Breakdown

    $10,000 to $49,000 (1)

    What Clients Have Said

    Clients commend OWORKERS for their competitive pricing and value for money, noting that cost-effectiveness was a key factor in their selection process. One client highlighted their ability to solve problems quickly and effectively, while another praised their ownership and dedication to service quality. Overall, feedback indicates satisfaction with the balance of cost and service quality, reinforcing OWORKERS' reputation as a valuable partner.
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    Hong kong, Hong Kong

    China Insurance Building, Unit C - 4F, 48 Cameron Road, Tsim Sha Tsui, Kowloon.
    Hong kong, Hong Kong

    2 - 5

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  • CommPeak Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    50 - 249
    Hong Kong Islands, Hong Kong

    Services provided

    75% Call Center Services
    15% Unified Communications Consulting & SI
    10% Cloud Consulting & SI

    CommPeak, a midsize call center, is headquartered in Hong Kong Islands, Hong Kong. The team focuses on Call Center Services and unified communications consulting & SI.

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  • Accenture (China) Co., Ltd. Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    1,000 - 9,999
    Hong Kong, Hong Kong

    Services provided

    20% Back Office Outsourcing
    20% Business Consulting
    20% Call Center Services +4 services
    10% AI Development
    10% BI & Big Data Consulting & SI
    10% Cloud Consulting & SI
    10% Logistics & Supply Chain Consulting

    Founded in 1998, Accenture (China) Co., Ltd., a large Business Consulting company, is in Hong Kong, Hong Kong. Their services include Business Consulting and Call Center Services.

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  • 800teleservices Logotype

    Not yet reviewed

    $5,000+
    $25 - $49 / hr
    250 - 999
    Kowloon, Hong Kong

    Services provided

    80% Call Center Services
    20% Customer Service Outsourcing

    Founded in 2000, 800teleservices is an answering service. The midsize team focuses on Call Center Services and Customer Service Outsourcing.

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    Kowloon, Hong Kong

    Unit 8-11, 12/F, Sterling Centre, No.11 Cheung Yue Street, Cheung Sha Wan
    Kowloon, Hong Kong

    852-2111 8333

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  • Aidey Logotype

    5.0 32 reviews
    $1,000+
    < $25 / hr
    10 - 49
    Hong Kong, Hong Kong

    Services provided

    75% Customer Service Outsourcing
    15% Call Center Services
    10% Back Office Outsourcing

    Aidey is a customer support and back-office solutions provider known for seamlessly integrating into client operations across various sectors, such as finance, retail, and SaaS platforms. Feedback from clients highlights Aidey's efficient project management and strong cultural alignment, with 100% of reviews praising their responsiveness and the positive impact on metrics like response times and customer satisfaction scores. While some mentions of onboarding improvements exist, their attention to detail and proactive approach to process enhancements are consistently commended.

    See all 32 projects

    Reviews mention Collaborative

    Clients consistently praised Aidey for their collaborative approach, highlighting their responsiveness and flexibility in addressing project needs. One client noted, 'Their team was professional and attentive, and they communicated in a way that made collaboration feel effortless.' Another emphasized Aidey's dedication, stating, 'They treated our business like it was their own,' showcasing a commitment to partnership and continuous improvement. Overall, sentiment regarding Aidey's collaborative nature is highly positive.
    • Customer Service for Digital Agency
      5.0 Jan 5, 2022

      Their team is very supportive and cooperative. There were times when we needed their help on holidays — they were always there for us. It is their reliability and commitment towards clients that makes them stand out.

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    • Call Center Services for Integration Solutions Co
      5.0 Jun 16, 2025

      The project management from AIDEY was very reliable and easy to work with. They always kept us informed about progress, and deliverables were consistently met according to schedule. What I appreciated most was how flexible and responsive they were — anytime we had changes, questions, or needed adjustments, they were quick to act and made sure we felt supported throughout the process. Their team was professional and attentive, and they communicated in a way that made collaboration feel effortless.

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    Industry Experience

    Aidey has demonstrated expertise across various industries including Manufacturing, Financial Services, Software, Healthcare, Education, and Hospitality. Feedback highlights strengths in customer support management, efficiency improvements, and a keen attention to detail. Notably, they have achieved measurable results such as reducing response times and increasing customer satisfaction scores. Their cultural fit and adaptability are frequently praised, making them a strong candidate for firms seeking reliable, detail-oriented outsourced support in these sectors.

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    Select Industry to see insights

    Manufacturing Financial services Fitness Software Business services Real estate Media Education Hospitality & leisure Healthcare

    Average Project Cost Breakdown

    $50,000 to $199,999 (13) Less than $10,000 (4) $10,000 to $49,000 (3) $200,000 to $999,999 (2)

    What Clients Have Said

    Client feedback consistently highlights Aidey’s competitive pricing and strong value for money. Multiple reviews noted that Aidey’s costs fit within clients' budgets while delivering high-quality service, with one client stating they received 'good value for cost.' Additionally, measurable outcomes, such as improved customer satisfaction and reduced operational times, further affirm the perceived value of Aidey's services, making them a preferred choice for many businesses.
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    Hong Kong, Hong Kong

    46/F, Lee Garden One 33 Hysan Avenue, Causeway Bay
    Hong Kong, Hong Kong

    41 - 49

    See All Locations (30)
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  • Swivelt Logotype

    5.0 2 reviews
    $100,000+
    Undisclosed
    10 - 49
    Hong Kong, Hong Kong

    Services provided

    30% Customer Service Outsourcing
    30% Sales Outsourcing
    20% Back Office Outsourcing +2 services
    10% Pay Per Click
    10% Search Engine Optimization

    Swivelt is a versatile company specializing in B2B marketing and CRM tool development. Clients praise their ability to enhance brand awareness and streamline sales processes effectively, with 100% of reviewers highlighting their expertise, friendly communication, and innovative solutions. Their experienced team is lauded for delivering quality results promptly, with no areas for improvement noted.

    See all 2 projects

    Reviews mention Understands their clients' needs

    Clients express a strong sentiment that Swivelt effectively understands their needs. One client highlighted the project manager's friendly communication and ability to grasp requirements, which facilitated a successful B2B marketing initiative that significantly increased brand awareness and generated leads within a short timeframe. Overall, feedback indicates high satisfaction with Swivelt's attentiveness and responsiveness to client objectives.
    • B2B Marketing for IT Software
      5.0 Oct 28, 2020

      The project manager assigned to us was very friendly and easy to communicate with us and understand all the requirements.

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    Industry Experience

    Swivelt has demonstrated strong capabilities in the Software and Information Technology industries, with notable success in B2B marketing and CRM tool development. Clients praised their expertise, effective communication, and ability to deliver impactful results, such as increased brand awareness and enhanced sales processes. Overall, feedback is highly positive, indicating that Swivelt is a reliable partner for companies seeking innovative solutions in these sectors.

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    Select Industry to see insights

    Software Information technology

    Average Project Cost Breakdown

    Less than $10,000 (2)

    What Clients Have Said

    Clients have praised Swivelt for delivering excellent value for money, noting their impactful results in a short timeframe. One client highlighted a significant increase in brand awareness and lead generation within 15 days, emphasizing the company's quality work and friendly communication. Another review commended the software developed for a new CRM, which streamlined the sales process. Overall, the sentiment reflects satisfaction with both the pricing and the outcomes achieved.
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    Indonesia (1) Malaysia (1)
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List of the Top Hong Kong Inbound Call Centers Services

  1. CommPeak Logotype

    CommPeak

    Undisclosed
    Undisclosed
    50 - 249
    Hong Kong Islands, Hong Kong

    Ability to deliver

    8.1/40.0
    0/20 Reviews
    2.4/10 Clients & Experience
    5.7/10 Market Presence

    Service focus

    225% Inbound Voice Services
    View Profile Visit Website
  2. Accenture (China) Co., Ltd. Logotype

    Accenture (China) Co., Ltd.

    Undisclosed
    Undisclosed
    1,000 - 9,999
    Hong Kong, Hong Kong

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    60% Inbound Voice Services
    40% Other
    View Profile Visit Website
  3. 800teleservices Logotype

    800teleservices

    $5,000+
    $25 - $49 / hr
    250 - 999
    Kowloon, Hong Kong

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    280% Inbound Voice Services
    View Profile Visit Website
  4. TDCX Logotype

    TDCX

    $100,000+
    Undisclosed
    10,000+
    North Point, Hong Kong

    Ability to deliver

    29.4/40.0
    15.8/20 Reviews
    4.5/10 Clients & Experience
    9.1/10 Market Presence

    Service focus

    130% Inbound Voice Services
    View Profile Visit Website
  5. Aidey Logotype

    Aidey

    $1,000+
    < $25 / hr
    10 - 49
    Hong Kong, Hong Kong

    Ability to deliver

    35.9/40.0
    18.4/20 Reviews
    9.8/10 Clients & Experience
    7.7/10 Market Presence

    Service focus

    195% Inbound Voice Services
    View Profile Visit Website
  6. Swivelt Logotype

    Swivelt

    $100,000+
    Undisclosed
    10 - 49
    Hong Kong, Hong Kong

    Ability to deliver

    22.9/40.0
    16.2/20 Reviews
    1.3/10 Clients & Experience
    5.3/10 Market Presence

    Service focus

    60% Inbound Voice Services
    40% Other
    View Profile Visit Website
  7. OWORKERS Logotype

    OWORKERS

    $1,000+
    < $25 / hr
    250 - 999
    Hong kong, Hong Kong

    Ability to deliver

    32/40.0
    14.6/20 Reviews
    10/10 Clients & Experience
    7.4/10 Market Presence

    Service focus

    40% Inbound Voice Services
    60% Other
    View Profile Visit Website

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