Zetaton

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of an experiential marketplace company. We work with short-term rental properties and hotels to turn them into immersive, shoppable experiences. Our company allows guests to shop for products they like during their stays. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Zetaton?

We’ve hired Zetaton for custom software development. 

SOLUTION

What was the scope of their involvement?

We initially scoped out what we were trying to accomplish, and Zetaton connected us with developers on their team who began working on our pre-existing Ruby on Rails code base. Zetaton has provided us with experts who have been able to execute enhancements on our platform. Zetaton also provides QA services. 

What is the team composition?

We work with five individuals, including developers and a QA individual.

How did you come to work with Zetaton?

We found Zetaton through a referral. 

How much have you invested with them?

We’ve spent between $25,000–$50,000. 

What is the status of this engagement?

We started working together in June 2023, and the engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Their quality of work is excellent, and their QA services are highly effective. They have identified and fixed bugs; overall, Zetaton has been able to deliver a fully functional product that meets our expectations. 

How did Zetaton perform from a project management standpoint?

The team delivers on time and within budget. We have weekly Zoom calls to stay on track. 

What did you find most impressive about them?

We’ve been really impressed with Zaid (Founder); he is extremely hands-on and has gone out of his way to build a team that matches our needs. If there are issues, he takes care of them; Zetaton truly caters to our requirements. 

Are there any areas they could improve?

There’s nothing we can come up with. 

Do you have any advice for potential customers?

Have a good idea of what you’re looking for. The more detail you can provide Zetaton, the better they can deliver on their service. You should also be prepared to work with their development team to guide them through your needs. 

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a restaurant. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Zetaton?

We’ve hired Zetaton for e-commerce development. Our goal was to drive revenue and open up more channels to create income. 

SOLUTION

What was the scope of their involvement?

We started with meetings to discuss our goals and to determine our needs. We initially worked with a designer from Zetaton to design our applications and the website before they began development. During these meetings, we also worked with Zetaton to define our user personas; their team has taken over our digital marketing, social media, and SEO. 

Zetaton has been responsible for building our digital restaurant platform and the online order and digital menu functionality. They have built iOS and Android applications that are used internally and externally. Zetaton uses Figma for design and React and Flutter for development. Their team is offering maintenance services. 

What is the team composition?

We work with designers, developers, testers, and a marketing team. In total, we work with 6–7 people. 

How did you come to work with Zetaton?

Zetaton was a referral. 

How much have you invested with them?

We’ve spent around $25,000. 

What is the status of this engagement?

We started working together in February 2023, and the engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’ve seen a 15%–20% increase in website traffic, and we see more orders coming through our website, which saves us money. With Zetaton’s work, we can also look at our customer data; this is useful because it keeps us updated on what is successful and what isn’t. 

How did Zetaton perform from a project management standpoint?

Everything is delivered on time and within budget. We communicate via phone calls, Zoom, and meet in person. We use Asana for project management. 

What did you find most impressive about them?

Their team has been great to work with, and they work around our schedule. Zetaton has excellent technical and design teams. 

Are there any areas they could improve?

There’s nothing we can come up with at this point. 

Do you have any advice for potential customers?

Communication is critical. 

BACKGROUND

Please describe your company and position.

I am the CEO of Expert Minute

Describe what your company does in a single sentence.

Pass items while live shopping and build the eCart for the customer, without sending links/texts

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Zetaton to accomplish?

• Build the app from scratch for iOS and Android
• Integrate with Shopify and create a one-click install
• Help launch and be available for support/updates

SOLUTION

How did you find Zetaton?

Clutch Site

Why did you select Zetaton over others?

• High ratings
• Pricing fits our budget
• Good first meeting

How many teammates from Zetaton were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

1. Build our video/chat app for iOS and Android, and help us get it into App/Play stores. 
2. Integrate into Shopify 
3. Add our patented tech into the process 
4. Test/Deploy 
5. Run support/updates

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Testing the app as it went along. Getting access to asana board and being able to create tickets. Video calls with PM. Testing the shopify dashboard,making edits/creating tickets and testing new versions from testflight.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Talking to PM mainly over email, I set up multiple video calls to go over the progress, they had developers on most of the calls listening in, that was important. Items were on time, we were ahead of schedule but a few bugs slowed it down and now were still on the original schedule, so cant complain! Response has always been fast.

What was your primary form of communication with Zetaton?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

That they actually listened and provided their own input. Other companies just kept saying yes to everything and the owner/developers took the time to understand what we wanted to build and were honest with what could be done and the timeline, that's really important and they provided it from the start.

Are there any areas for improvement or something Zetaton  could have done differently?

More QA before new app versions on testflight. They were minor bugs but thats true of any development process and overall I dont have anything major for improvements. We are happy with the results and the timeframe. Good team.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Tend Task, a company that develops mobile apps that we use in conjunction with tech-enabled relationship coaching.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Zetaton?

We hired them to revamp our mobile app based on the user feedback we had received from a previous version. Our goal was to streamline the UI and enable users to invite other users into teams within the app.

SOLUTION

What was the scope of their involvement?

Zetaton has rebuilt our app, doing backend work to enable new features. Our app is an organizational tool that couples can use to create equitable relationships and shared partnerships. The Zetaton team added a comprehensive database of tasks, fixed an issue we had, and streamlined the interface to make it more user-friendly. 

Within the app, users can create an account and have the option to build a team; part of the update Zetaton did was to enable team-building. Users can invite anyone they'd like to share the app with. Once they've added the person, they appear as a team member, and users can add them to customized lists to organize household tasks. 

For example, users can assign laundry chores like sorting, washing, and folding to three different team members. The task database Zetaton added includes an autocomplete feature. This way, if users search for a task, it shows up for them, so they don't have to come up with their own terminology for their customer lists.

Zetaton has used React Native and GitHub for the update. The team has worked with our previous developer, who acts as our project manager. She's provided Zetaton with extensive direction and support through Figma and given them clear screen designs. 

We're currently in the project's second phase, where the team is adding back features that had been successful in the previous version of the app. They've completed the features and uploaded them to testing sites such as TestFlight. Next, they'll take care of bug fixes. We're also negotiating maintenance after they complete phase two.

What is the team composition?

We've worked with two developers and a project lead. 

How did you come to work with Zetaton?

I found them through my previous developer, who connected with Zetaton when she needed greater support to have a more comprehensive team that could manage the project more quickly and efficiently. 

How much have you invested with them?

We've invested $6,000 so far. The overall scope of the project will be $10,000. 

What is the status of this engagement?

Our previous developer outsourced Zetaton for the first phase of the project. We started working directly with them in September 2022, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Phase one’s full front- and backend shift has been very successful and received a positive response from our user base. However, since phase two isn’t live yet, and the full functionality isn’t available, we can’t assess measurable outcomes yet. 

How did Zetaton perform from a project management standpoint?

They’re extraordinarily organized, and their process is very efficient. Moreover, their team is well-run and has executed ahead of schedule in this project. 

The team communicates very clearly with my project manager and me. I’m in contact with them primarily through my project manager, who holds regular meetings with Zetaton and keeps me informed. This approach is more efficient because she’s tech-savvy and can assess the progress much better than I can. Still, Zetaton has been very responsive whenever I have questions for them directly. 

What did you find most impressive about them?

I’m impressed by Zetaton’s transparency. I appreciate how they’ve broken each phase into sprints and given us updates on each sprint’s progress. As a result, we haven’t had any surprises, which sets them apart from other development teams I’ve worked with in the past. 

Are there any areas they could improve?

There’s nothing they need to improve at this stage; I’m satisfied. 

Do you have any advice for potential customers?

I’d advise having very clear and measurable milestones, which is true of any collaborative venture. With a development team like Zetaton, you should ensure that the developers have all the information and tools they need to avoid miscommunication.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a clothing company with several stores across the US.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Zetaton?

Since we have several locations, we needed to do the inventory and ensure everything was well-reflected in each store so we wouldn’t have to do manual tracking.

SOLUTION

What was the scope of their involvement?

Zetaton has developed our e-commerce website from scratch using Shopify. We already had our logo, but we worked on the site’s color scheme because the logo was just black and white. Initially, we told them what we wanted, and they focused on development.

We still contact them for any issues or questions. Additionally, we plan to start with marketing services once we finish with the inventory.

What is the team composition?

We’ve worked with three people, including a main point of contact. 

How did you come to work with Zetaton?

Someone recommended them. We had a consultation to explain what we needed to do, and they made us feel like it was an easy project.

What is the status of this engagement?

We started working with them in March 2022, and our relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

At the moment, we’re focused on fixing all the inventory, but the functionality is great. The website works perfectly fine, and we haven’t had problems with it. Everything is connected; all the shipping is automatically calculated, so we don’t have to worry about that.

How did Zetaton perform from a project management standpoint?

They’re always in touch. Moreover, the team is always engaged, and they deliver on time. We’ve experienced delays with other web development companies, but Zetaton has done an excellent job with deadlines.

We mainly communicate through Zoom because we wanted to keep it as simple as possible.

What did you find most impressive about them?

Their time efficiency is outstanding, and they’re able to perform exactly what we want, which is pretty unique in that space. Moreover, they’re affordable; the prices aren’t over the top.

Are there any areas they could improve?

No, nothing comes to my mind; everything has been perfect.

Do you have any advice for potential customers?

Trust them; they’ll do the job.

BACKGROUND

Please describe your company and your position there.

On Air Warning is a Work From Home born startup that invents software and devices to make online conference calls more private, professional and secure. I started the company during the pandemic and I am currently the only employee.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Zetaton, and what were your goals?

We hired Zetaton to develop our second generation of mute software with the goals of:

1. compatibility with all conference applications
2. lower the amount of resources required
3. provide a reliable product for customers to use.

SOLUTION

How did you select this vendor and what were the deciding factors?

Zetaton came highly recommended and they have lived up to the referral I received.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The scope of work included developing a stand-alone, on-screen mute button for both Mac and Windows, then incorporating an existing indicator light and help with development of a wireless Bluetooth base for that same light.

How many people from the vendor's team worked with you, and what were their positions?

We worked with a Team Lead and two Developers at Zetaton, they did a great job of working together developing on Mac and Windows at the same time.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have not rolled out the product yet, but everything they have delivered to us for testing has been spot-on.

Describe their project management style, including communication tools and timeliness.

Our primary contact interacts with us in Slack and E-Mail, he handles direct communication with the developers and they are all very well informed.

What did you find most impressive or unique about this company?

I was most impressed with their professionalism, organized approach, and ability to meet deadlines.

Are there any areas for improvement or something they could have done differently?

They have been great!

BACKGROUND

Please describe your company and your position there.

I am the CEO of a mobile app company and event venue company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Zetaton, and what were your goals?

I needed help testing and launching new features of the app I had been developing as it had been a while since our last update.

SOLUTION

How did you select this vendor and what were the deciding factors?

I was referred to Zetaton by my previous app developer. I was looking for someone with experience, knowledge in the feild and had a decent price.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We retested the entire app looking for bugs and UI/UX issues with the current launch as well as new features which needed a little tweaking to make correct. We also had to merge content from different builds and developers into the app.

How many resources from the vendor's team worked with you, and what were their positions?

I worked directly with a project manager, Andy/Wyatt, as well as a developer. Jehad, and the owner Zaid.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We removed a lot of bugs and issues with the current build which has made the user experience better.

Describe their project management style, including communication tools and timeliness.

They were extremely easy to contact. Worked within my timeline. Always available to meet and discuss any issues or concerns I had. They always sent me the bug report so that I could assess any actual issues before working.

What did you find most impressive or unique about this company?

I loved their response time and the fact that they were dedicated to getting the app correct and that I wasn't solely talking with a random rep. Many meetings included Zaid, the owner, which showed me that they were dedicated to my project

They made sure that the correct people that needed to be on the meeting whether it was the developer or UI designer or whomever, was on the call so that they could ask the questions directly and not back and forth between different departments which could lead to miscommunication.

Are there any areas for improvement or something they could have done differently?

I think we had some issues using verbage. This is a pretty niche area and my verbiage asking what I wanted was off a lot so I think more questions asking what I meant may have been helpful to reduce any miscommunications.

BACKGROUND

Please describe your company and your position there.

I am the owner & operator of Istanbul DK, Istanbul Doner Kebab offers a wide variety of Middle Eastern cuisine with traditional dishes that have existed for thousands of years. We offer numerous menu options and provide you with combinations that will accommodate all of our customers. Istanbul Doner Kebab isn't a new addition to the area, but a local favorite. With our great service and even better food, Istanbul Doner Kebab is one of the best food trucks in town. Located conveniently on Westheimer Rd. with ample parking for our customers and a delicious selection of food.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Zetaton?

As we didn't have a website or an app, and it being an integral part of our growth , Zetaton provided us with great service and an even better platform that made ordering effortless, helped our customers locate us, and provided an easy platform to spread the word about our new menu items & promotions.

SOLUTION

How did you select this vendor and what were the deciding factors?

We looked for web & app designers online and had shortlisted a few vendors, Zetaton being the best priced & having a good portfolio was the best option for us. We are all extremely satisfied with the service provided, and will keep working with Zetaton in the future.

Describe the project in detail and walk through the stages of the project.

After a few zoom meetings, Zetaton had all the information and data they needed, and were off to build us a great platform. Working with Zaid was fun & enlightening.

How many resources from the vendor's team worked with you, and what were their positions?

In total we worked with 4 people, Zaid, our project manager, a graphic designer, a UI/UX designer and a web/app developer. I am sure Zetaton had more people on the team, as the speed of delivery and applying comments was impressive.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Great site traffic, have been getting good feedback from our customers, and has opened up for a lot of catering opportunities and growth potential.

How effective was the workflow between your team and theirs?

The team was great, they kept us updated with regular progress reports, they were very helpful and the entire experience was very enlightening and informative as they were always willing to explain and answer any questions we had.

What did you find most impressive or unique about this company?

They have an impressive team, end result, and cost compared to value.

Are there any areas for improvement or something they could have done differently?

Nothing comes to mind.

BACKGROUND

Please describe your company and your position there.

Sydetasker is an online service marketplace that connects Users in need of "at home" services to verified, skilled, and local Taskers while also providing a secure payment & review system. I am the Co-Founder & CEO of Sydetasker. I run the day to day operations/sales and decide the future features that the development team will construct.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Zetaton, and what were your goals?

We hired Zetaton to create our custom software for the Sydetasker iOS, Android, & Web applications. Zetaton also created our custom company dashboard to monitor and control all activities on the Sydetasker platform. Our goals were to create a seamless process where customers can post any job they need completed and get it completed securely through our platform. We needed to make it a very easy-to-understand process because a lot of our customers are older than 40 years old where they are not as embedded in the use different technologies. Our main goal is to let the software to do as much of the work as possible to collect revenues and maintain a good user experience for both Posters (Paying Customers) and Taskers (Independent Contractors).

SOLUTION

How did you select this vendor and what were the deciding factors?

I selected Zetaton because the founder, Dr. Zaid Altahat, has much experience in the computer science & development space. He is very trustworthy and transparent with his work. Also, Zetaton is reasonably priced, has great UI/UX design to make customers enjoy using the software, and once I met the team, I quickly realized they are very hard & dedicated workers.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Sydetasker is a mobile & web software platform that connects people who needs different tasks completed to verified Taskers who have their own Tasker profiles to describe the work they can perform for customers. First, we created an outline for the product we wanted to create. We got the main functions that we needed and connected with Stripe - our payment platform to find out all that we needed to know before development started. The developers used Flutter, Algolia, and Firebase.

How many people from the vendor's team worked with you, and what were their positions?

I worked with at least 6 different people from Zetaton. I currently work with a scrum master. There are lead developers; one for web & one for mobile. There is a Quality Analyst as well. Then there were backend developers. I also worked with a Business Analyst as well who helped with cultural differences and presentation of the product.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have a working product within 1.5 years of starting development. It is a very complex product with a good amount of features. I am satisfied as we have had some very happy customers with little to no guidance use our app. 

Describe their project management style, including communication tools and timelines?

Dr. Altahat is the communicator between the client and the development team. Then there is a scrum master who is in charge that speaks directly with the client and Dr. Altahat about all front-end issues and the most important aspects of the development. It works well. We communicate via Slack and have our stories set up on Atlassian/Jira. For timelines, we are making sprints about every 2 weeks for web/mobile. 

What did you find most impressive or unique about this company?

I find most impressive about Zetaton; the dedication and tenacity the team puts into solving issues - big or small. They do not stop working until the problem is solved. They also have a great understanding of the User's logic when they use software applications like Sydetasker, which helps the development process a lot because I do not have that knowledge/experience. 

Are there any areas for improvement or something they could have done differently?

They could improve on their uniqueness of web design. Also hitting timelines can be improved upon, but we are getting better as we keep working together. 

BACKGROUND

Introduce your business and what you do there.

I'm the co-owner of a marketplace for heavy-duty used truck parts, services, and trucks.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Zetaton?

We needed to create a seamless marketplace for buyers and sellers.

SOLUTION

What was the scope of their involvement?

Zetaton has designed and developed our app and website. The team has also managed the redesign of our UI and implemented SEO strategies.

What is the team composition?

We've worked with 2–5 teammates from Zetaton.

How did you come to work with Zetaton?

We found Zetaton through a referral and chose them because they had high ratings.

What is the status of this engagement?

We started working with Zetaton in December 2024, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Zetaton has hit our goals in a timely manner, and we're very happy with their products.

How did Zetaton perform from a project management standpoint?

Zetaton's project management is good. The team is well-organized and delivers on time. We communicate via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

I'm impressed with Zetaton's efficiency and ability to deliver on our many requests.

Are there any areas they could improve?

I don't think there's anything they can improve on; everything has been great.