York IE

BACKGROUND

Introduce your business and what you do there.

I’m an executive at Broadlume a Cyncly Company, a technology solutions company. We help local flooring retailers grow and innovate, aiming to transform the flooring industry through expert-driven, forward-thinking approaches.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with York IE?

We needed to increase our development capacity and velocity without adding full-time headcount. We also wanted to modernize and consolidate a complex, multi-stack legacy architecture. Additionally, we needed support for critical platform initiatives to meet aggressive migration deadlines.

SOLUTION

What was the scope of their involvement?

York IE has partnered with us to support both platform maintenance and new product development across a highly complex environment created through years of acquisitions. The engagement began with smaller point projects and has expanded into deeper architectural and development work.

Key deliverables have included the development of a centralized API platform, comprehensive technical documentation, cloud infrastructure consolidation, and the design and implementation of a reverse proxy that has enabled the migration of approximately 1,700 customers to a new platform in just one month. York IE has also provided ongoing development support to help manage legacy applications while accelerating the R&D roadmap.

What is the team composition?

We’ve worked with 20+ teammates from York IE.

How did you come to work with York IE?

They were referred to me. We chose them because their pricing fit our budget, they were a great culture fit, and they offered good value for the cost.

What is the status of this engagement?

We started working with them in September 2023, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

York IE has helped us achieve a 15% reduction in development costs, equating to approximately $600,000 in savings. We’ve also seen a 30% faster ramp-up time compared to hiring a typical full-time employee. This is based on onboarding metrics and delivery timelines.Moreover, we’ve seen an 80% consolidation of cloud providers, simplifying infrastructure and improving efficiency. We’ve also successfully migrated 1,700 customers in one month, meeting a hard deadline with no service disruption. Overall, we’ve seen improved development speed across both maintenance and new product initiatives.

How did York IE perform from a project management standpoint?

York IE operates as an integrated extension of our internal team. They’re highly responsive, collaborative, and adaptable as priorities shift. Deliverables are consistently met on time, including during time-sensitive projects with firm deadlines. Their video-on, highly communicative approach has significantly improved accountability and alignment compared to prior offshore experiences.

What did you find most impressive about them?

York IE’s hybrid model stands out. The combination of US-based product strategy and oversight with highly skilled offshore development teams has allowed us to scale quickly, cost-effectively, and without sacrificing quality. Their ability to bring in specialized expertise for legacy technologies when needed has been especially valuable.

Are there any areas they could improve?

No, there aren’t any. They’ve delivered strong results and proven to be a reliable, long-term partner.