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Xterra Solutions

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The Insight to Outperform

If your business is overwhelmed by IT demands or concerned about security and downtime, you’re not alone, and you’re in the right place. At Xterra, we specialize in providing white-glove, security-first IT Managed Services that help SF Bay Area companies stay online, secure, and focused on what they do best.

  • Min project size
    $10,000+
  • Hourly rate
    $150 - $199 / hr
  • Employees
    10 - 49
  • Locations
    San Francisco, CA
  • Year founded
    Founded 2009

Overview by:

Reviewer avatar
Aaron Burris
Co-Founder & SVP Business Development About the Team

1 Locations

  • San Francisco , CA

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    Pricing Snapshot

    Min. project size $10,000+
    Avg. hourly rate $150 - $199 /hr
    Rating for cost 5 /5

    What Clients Have Said

    Xterra Solutions offers competitive pricing and good value for cost, fitting client budgets across various industries. Clients noted timely project delivery and effective communication, emphasizing their commitment to quality service without unexpected costs. Specific project costs were not disclosed, but overall satisfaction is high.

    This summary is based on verified Clutch reviews.

    Most Common Project Size

    $50,000 - $199,999 based on 7 reviews
    < $49,999 $50,000 - $199,999 $200,000 - $999,999 > $1,000,000
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    Highly Rated Similar Providers

    Xterra Solutions Review Insights

    Overall Review Rating

    5.0
    • Quality 5.0
    • Schedule 4.9
    • Cost 5.0
    • Willing to Refer 5.0

    Top Mentions

    Review Highlights

    • Effective Communication and Responsiveness

      Xterra Solutions is commended for their clear, consistent communication and responsiveness. Clients feel informed and supported throughout projects, with regular updates and a willingness to adapt to changing needs.

    • Strong Cultural and Value Alignment

      Many clients note that Xterra Solutions' company values align well with their own, contributing to a strong cultural fit. This alignment is seen as a key factor in successful partnerships.

    • Proactive Problem Solving

      The team is noted for their proactive approach to problem-solving, often identifying potential issues before they become problems and providing innovative solutions.

    • Consistency in Service Delivery

      Xterra Solutions maintains a consistent level of service across projects, ensuring client satisfaction through reliable and effective IT management solutions.

    • Highly Skilled and Personable Team

      The team at Xterra Solutions is described as knowledgeable, skilled, and easy to work with. Their ability to handle high-pressure situations and provide thoughtful service is highly valued by clients.

    • Room for Expansion

      While clients are generally satisfied, there is an expressed desire for Xterra Solutions to expand their local service footprint to enhance accessibility and support.

    Xterra Solutions Reviews

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    IT Managed Services for Financial Services Company

    • Cybersecurity IT Managed Services IT Strategy Consulting
    • $200,000 to $999,999
    • Jan. 2017 - Apr. 2024
    5.0
    Quality
    5.0
    Schedule
    4.0
    Cost
    5.0
    Willing to Refer
    5.0

    "The MSP was extremely effective. They had great resources, a great attitude, and a great delivery"

    Apr 10, 2024
    Director, Financial Services Company
    Anonymous
    • Financial services
    • San Francisco, California
    • 201-500 Employees
    • Online Review

    Xterra Solutions, Inc. provided IT managed services for a financial services company. The team's deliveries included desktop IT services and management of networks, firewalls, and security.

    IT Managed Services for Venture Capital Firm

    • Application Management & Support Cybersecurity IT Managed Services
    • Confidential
    • Apr. 2023 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0
    "Their willingness to take on ad-hoc requests is impressive."
    Jan 18, 2024
    Office of the Managing Partners, GreatPoint Ventures
    Holly Kjos
    Verified
    • Other industries
    • San Francisco, California
    • 11-50 Employees
    • Online Review
    • Verified

    A venture capital firm has hired Xterra Solutions, Inc. to provide IT management services. The team is responsible for end user support, IT strategy, asset management, budgeting, and procurement.

    Showing 21-22 of 22 Reviews

    Our Story

    Xterra Solutions delivers security-focused IT managed services to financial services firms across the Bay Area: venture capital, private equity, RIAs, and hedge funds.

    Founded in 2009 and headquartered in downtown San Francisco, we run every client on XBITOS, our proprietary security framework.

    Our brand promise: clients fully on XBITOS experience no preventable security breaches. Backed by a 90-day money-back guarantee for new managed services clients. White-glove service. No exceptions.

    Meet the Team

    Aaron Burris

    Aaron BurrisCo-Founder & SVP Business Development

    Aaron co-founded Xterra in 2009 and leads the sales and marketing function. He pairs a technical architecture background with business development, designing solutions that align with how financial services clients actually operate.

    What Sets Us Apart

    Financial Services Specialization

    We don't serve everyone. Xterra is built specifically for venture capital, private equity, RIAs, and other financial services firms with 25 to 200 users. Every process, security control, and engagement model is tuned to the regulatory environment and operational pace of how our clients actually run.

    Security-First Framework

    XBITOS is our proprietary ITIL-based framework for device, identity, and data protection. It's the same security baseline across every client, refined over 15+ years of running financial services environments. Clients fully on XBITOS experience no preventable security breaches. That's the promise.

    White-Glove Service

    We staff and structure for high-touch service. Every client gets a named team, a dedicated client success manager, and direct access to senior engineering. No call centers, no offshore tier-one queues, no anonymous support inboxes. Our 90-day money-back guarantee on new clients backs it up.

    Quick Facts

    17 Verified Clutch Clients

    17 years in business

    Tools and Technology

    Microsoft Teams
    Slack
    Zoom
    Notion
    Google Drive
    OneDrive
    Dropbox
    Box
    SharePoint
    Microsoft OneNote
    Google Workspace
    Microsoft Azure

    Commonly Asked Questions

    We specialize in security-focused IT managed services for financial services firms: venture capital, private equity, RIAs, hedge funds, and wealth management. Our typical client is a 15 to 200-user firm in the Bay Area that values white-glove service, requires strong security and compliance posture, and treats IT as a strategic enabler rather than a cost center.

    Every Xterra client runs on XBITOS, our proprietary ITIL-based security framework that governs device, identity, and data protection. XBITOS is built around the controls financial services firms need to meet SEC, FINRA, and investor due diligence requirements. Clients fully on XBITOS experience no preventable security breaches. That's our brand promise, backed by a 90-day money-back guarantee for new managed services clients.

    Managed services are priced as a fixed monthly fee per named user. No hourly billing, no surprise invoices, no metered support tickets. The user-based model gives our clients predictable IT spend and aligns our incentives with operational stability rather than billable hours. Professional services projects are scoped as fixed-fee SOWs or retainer-based block hours, depending on the engagement.

    Standard onboarding runs 30 to 60 days from contract signature, depending on environment complexity and migration scope. Onboarding is led by a dedicated engineer and includes infrastructure assessment, XBITOS deployment, documentation, and a structured handoff to your assigned client success team. We won't commit to dates we can't deliver. Capacity is confirmed with engineering leadership before every onboarding kickoff.

    Yes. Our headquarters is in downtown San Francisco at 550 California Street, and we maintain a senior field service team for on-site support across the Bay Area. On-site coverage can be structured as scheduled block-time visits or as-needed dispatch, depending on client need. For clients outside the Bay Area, we coordinate on-site support through our partner network.

    Locations (1)

    550 California St., Suite 804 San Francisco, CA, United States 94104

    31 - 40

    Contact Xterra Solutions

    If you’re not seeing exactly what you need here, send this company a custom message. You can talk about your project needs, price, and timeline to get started on your project.

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    Smith Commercial Management, Inc.

    (1)
    Smith Commercial Management, Inc. Logotype

    Mitsie Smith