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Xterra Solutions

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The Insight to Outperform

If your business is overwhelmed by IT demands or concerned about security and downtime, you’re not alone, and you’re in the right place. At Xterra, we specialize in providing white-glove, security-first IT Managed Services that help SF Bay Area companies stay online, secure, and focused on what they do best.

  • Min project size
    $10,000+
  • Hourly rate
    $150 - $199 / hr
  • Employees
    10 - 49
  • Locations
    San Francisco, CA
  • Year founded
    Founded 2009

Overview by:

Reviewer avatar
Aaron Burris
Co-Founder & SVP Business Development About the Team

1 Locations

  • San Francisco , CA

Service Lines
IT Managed Services
65%
Cybersecurity
20%
Cloud Consulting & SI
15%
Select Focus Area
Cloud Computing Focus
Azure Cloud Consulting & Implementation
80%
AWS Cloud Consulting & Implementation
20%
Azure Consulting Services
Azure Management & Governance
50%
Azure Migrations
30%
Azure Security
20%
Cybersecurity focus
Breach Detection & Incident Response
100%
IT Managed Services Focus
Help desk
20%
Network
20%
Security
20%
Disaster Recovery
10%
Hardware
10%
Managed Hosting Services
10%
IT Budgeting
5%
Telecom
5%
Industries
Financial services
45%
Legal
20%
Other industries
15%
Business services
10%
Medical
10%
Clients
Small Business (<$10M)
65%
Midmarket ($10M - $1B)
30%
Enterprise (>$1B)
5%
Certified in:
IT Managed Services Cybersecurity Cloud Consulting & SI Azure Management & Governance Help desk Network Security Hardware

Pricing Snapshot

Min. project size $10,000+
Avg. hourly rate $150 - $199 /hr
Rating for cost 5 /5

What Clients Have Said

Xterra Solutions offers competitive pricing that fits various budgets, with clients noting good value for cost. They consistently deliver projects on time and maintain transparency in billing, ensuring minimal disruption and high-quality service across various sectors.

This summary is based on verified Clutch reviews.

Most Common Project Size

$50,000 - $199,999 based on 7 reviews
< $49,999 $50,000 - $199,999 $200,000 - $999,999 > $1,000,000
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Xterra Solutions Review Insights

Overall Review Rating

5.0
  • Quality 5.0
  • Schedule 4.9
  • Cost 5.0
  • Willing to Refer 5.0

Top Mentions

Review Highlights

  • Expertise in Managed IT Services

    Clients appreciate Xterra's comprehensive managed IT services, including 24/7 support, proactive monitoring, strategic planning, and asset management. Their services help clients avoid data breaches and improve system efficiency.

  • Exceptional Project Management

    Clients praise Xterra for their effective project management. They deliver projects on time and within budget, maintain clear communication, address risks proactively, and adapt to changing client needs.

  • Effective Communication and Transparency

    Xterra excels in clear and consistent communication throughout projects. They keep clients informed through regular meetings and updates, ensuring transparency and fostering a collaborative environment.

  • Skilled in Security and Risk Management

    Xterra Solutions is adept at integrating security measures and managing risks, which has resulted in a long history without data breaches for their clients. Their proactive approach to security is highly valued.

  • Areas for Improvement: Pricing Transparency

    While clients are generally satisfied, there is a suggestion for Xterra to include setup charges in quotes to avoid surprises at invoicing. This indicates room for improvement in pricing transparency.

  • Proactive and Flexible Problem Solving

    Xterra is recognized for their proactive problem-solving skills. They swiftly address time-sensitive incidents and adapt to client requirements, ensuring minimal disruption and effective service delivery.

Xterra Solutions Reviews

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IT Managed Services for Financial Services Company

  • Cybersecurity IT Managed Services IT Strategy Consulting
  • Application Security Okta Cloud Server Migration IT Assessment IT Consolidation IT Governance IT Service Management Consulting Managed SIEM Services Disaster Recovery Help desk Network Other IT managed services Security Network Security
  • $200,000 to $999,999
  • Jan. 2017 - Apr. 2024
5.0
Quality
5.0
Schedule
4.0
Cost
5.0
Willing to Refer
5.0

"The MSP was extremely effective. They had great resources, a great attitude, and a great delivery"

Apr 10, 2024
Director, Financial Services Company
Anonymous
  • Financial services
  • San Francisco, California
  • 201-500 Employees
  • Online Review

Xterra Solutions, Inc. provided IT managed services for a financial services company. The team's deliveries included desktop IT services and management of networks, firewalls, and security.

IT Managed Services for Venture Capital Firm

  • Application Management & Support Cybersecurity IT Managed Services
  • Identity & Access Management Dark Web Monitoring Help desk IT Budgeting Other IT managed services Security Vendor Procurement & Selection Vulnerability Management
  • Confidential
  • Apr. 2023 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Their willingness to take on ad-hoc requests is impressive."
Jan 18, 2024
Office of the Managing Partners, GreatPoint Ventures
Holly Kjos
Verified
  • Other industries
  • San Francisco, California
  • 11-50 Employees
  • Online Review
  • Verified

A venture capital firm has hired Xterra Solutions, Inc. to provide IT management services. The team is responsible for end user support, IT strategy, asset management, budgeting, and procurement.

Showing 21-22 of 22 Reviews

Our Story

Xterra Solutions delivers security-focused IT managed services to financial services firms across the Bay Area: venture capital, private equity, RIAs, and hedge funds.

Founded in 2009 and headquartered in downtown San Francisco, we run every client on XBITOS, our proprietary security framework.

Our brand promise: clients fully on XBITOS experience no preventable security breaches. Backed by a 90-day money-back guarantee for new managed services clients. White-glove service. No exceptions.

Meet the Team

Aaron Burris

Aaron BurrisCo-Founder & SVP Business Development

Aaron co-founded Xterra in 2009 and leads the sales and marketing function. He pairs a technical architecture background with business development, designing solutions that align with how financial services clients actually operate.

What Sets Us Apart

Financial Services Specialization

We don't serve everyone. Xterra is built specifically for venture capital, private equity, RIAs, and other financial services firms with 25 to 200 users. Every process, security control, and engagement model is tuned to the regulatory environment and operational pace of how our clients actually run.

Security-First Framework

XBITOS is our proprietary ITIL-based framework for device, identity, and data protection. It's the same security baseline across every client, refined over 15+ years of running financial services environments. Clients fully on XBITOS experience no preventable security breaches. That's the promise.

White-Glove Service

We staff and structure for high-touch service. Every client gets a named team, a dedicated client success manager, and direct access to senior engineering. No call centers, no offshore tier-one queues, no anonymous support inboxes. Our 90-day money-back guarantee on new clients backs it up.

Quick Facts

17 Verified Clutch Clients

17 years in business

Tools and Technology

Microsoft Teams
Slack
Zoom
Notion
Google Drive
OneDrive
Dropbox
Box
SharePoint
Microsoft OneNote
Google Workspace
Microsoft Azure

Commonly Asked Questions

We specialize in security-focused IT managed services for financial services firms: venture capital, private equity, RIAs, hedge funds, and wealth management. Our typical client is a 15 to 200-user firm in the Bay Area that values white-glove service, requires strong security and compliance posture, and treats IT as a strategic enabler rather than a cost center.

Every Xterra client runs on XBITOS, our proprietary ITIL-based security framework that governs device, identity, and data protection. XBITOS is built around the controls financial services firms need to meet SEC, FINRA, and investor due diligence requirements. Clients fully on XBITOS experience no preventable security breaches. That's our brand promise, backed by a 90-day money-back guarantee for new managed services clients.

Managed services are priced as a fixed monthly fee per named user. No hourly billing, no surprise invoices, no metered support tickets. The user-based model gives our clients predictable IT spend and aligns our incentives with operational stability rather than billable hours. Professional services projects are scoped as fixed-fee SOWs or retainer-based block hours, depending on the engagement.

Standard onboarding runs 30 to 60 days from contract signature, depending on environment complexity and migration scope. Onboarding is led by a dedicated engineer and includes infrastructure assessment, XBITOS deployment, documentation, and a structured handoff to your assigned client success team. We won't commit to dates we can't deliver. Capacity is confirmed with engineering leadership before every onboarding kickoff.

Yes. Our headquarters is in downtown San Francisco at 550 California Street, and we maintain a senior field service team for on-site support across the Bay Area. On-site coverage can be structured as scheduled block-time visits or as-needed dispatch, depending on client need. For clients outside the Bay Area, we coordinate on-site support through our partner network.

Locations (1)

550 California St., Suite 804 San Francisco, CA, United States 94104

31 - 40

Contact Xterra Solutions

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